YU

Warranty Details of YU – Customer Support & Service Locations

YU now offers repair service via its service centers as well. Read on for the details and locations.
YU is the sister company of Micromax founded by Rahul Sharma who is also the co-founder of Micromax. The company initially started selling cell-phones, but later moved into wearable and other cell phone accessories (speakers, cameras; etc). As the devices start selling, there’s is a need for proper customer service and in this post, you’ll find nearly everything you’d wanna know about the service and repair of your YU device.

What is covered under Warranty & for How Long?

As with nearly all the mobile companies, the YU devices are covered under manufacturer warranty. The warranty period is calculated from the date of your purchase (invoiced date) and not on the date when you first started using it. Warranty duration is mentioned below:

  • Mobile Phone – 1 year (12 months)
  • Accessories (Battery, Charger, USB, Earphones; etc) – 6 months

Rooting, Unlocking the Bootloader, Flashing a custom ROM will all be covered under warranty except for the following situations under which the warranty will be void.

  • Any kind of water damage.
  • Any kind of accidental damage.
  • Any kind of damage arising through wear and tear or rough usage of the product.

YU Customer Service Phone Number

In case of any problems, you can contact the YU customer service. However, for order and delivery related issues, you should contact Amazon or Snapdeal directly.

Phone Number – 1860-212-2122  | 8AM to 8PM (Sunday Closed)

Email[email protected]

Phone Number – 1800-3000-9009 | Not accessible from BSNL/MTNL lines

Yunique buyers can contact Snapdeal for the order details or delivery information.

Phone Number – +91-92-126-92126 | Available 24×7

YU Service Center Locations

Initially, YU only offered service and support via its helpline and only doorstep service was provided. But YU recently announced the introduction of over 825 authorized service centers across the country where the customers can get their YU products serviced.

Locate YU Service Center

Just open the link above and scroll down where you need to select your state and city. A list of service centers in that locality will be presented. Most of these service centers are already providing service for Micromax phones and are just expanding to include YU products.

How to get my YU Product Serviced?

If you are facing an issue with your YU product (Yureka, Yuphoria, Yunique, Yupix, Yufit) or accessories, you can either move to a service center (details in the section above) or choose doorstep service. Process for doorstep service is mentioned below.

  1. Contact customer support via phone or email. (Details are provided in the beginning of the post).
  2. Depending on the training level of the representative, you’d be asked to do a couple of troubleshooting steps which may help in reviving your smartphone. If no, proceed.
  3. YU support will mark the issue and assign a ticket number for the device to be picked up and repaired/replaced.
  4. If your city/pin code is covered under their doorstep replacement, your phone will be picked up and a replacement will be provided. If it is not, you’d be asked to courier the device to be repaired or replaced.
  5. Your phone is replaced at your doorstep or repaired/replaced and sent back to you (depending on the availability of doorstep replacement).

The warranty of the replaced/repaired handset will valid for 12 months from the date of original purchase and not the replacement date.

Is Doorstep Service Available in my Region?

To check whether your area is covered under doorstep service, please check the pin code list available here. If your pin code is present there, doorstep service will be provided

If you have any questions or queries after thoroughly going through the post content and the FAQs, you can leave them in the comments section below and they will be answered with the best information available.

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  • I have my euphoria phone but it’s touchpad has gone and the three battery pins are moving so it switches off by its own.

  • I just want to know it is necessary to give paper in service centre because i lost my paper when i purchased this mobile courier boy giving me paper but i lost it

  • dear sir
    my mobile is maick problem pls help .
    my plice in kerala pls responding sir????????????????????????????

  • Sr may mobile have problem dish play i need your halp can you give me your service center location in Kolkata

  • I gave my phone to the service centre and they sent it to the company now it’s more than a month. I want to know when it’ll get back to me.

    • No, unfortunately it cannot be tracked. You may still try approaching the police. Maybe they’ll be able to help.

  • this phone is hanging most of the time. if mobile network is dropping at that time it hangs so much.. plz tell me the reason and battery backup is very poor.

  • sabse faltu service hai micromax fir kabhi galtisebhi micromaxka mobile nhi lunga customers ko pareshan karne ke liye hai unke service center kam to kuch karte nahi time waste kar dete hai
    faltu company hai

  • waste phone ….yu yureka ..nd waste company of yu ….dont buy any more phones provided form yu….nd service was very badly

  • dear Friends yourka company and micromax company all mobiles produces very bad all mobile service center very bad performance friends i request to u plz don’t buy micromax and Youreka company mobiles my youreka A05510 heating after mobile blusted so please friends please don’t buy mobiles

  • I baught YU5510A on 22/01/2016.It is with your care center at M/S Khurana Mobile Bhiwani since 02/06/2016. Job sheet no 2122107-0616-23677929. It is not repaired nor replaced by now.I want my refund of Rs. 10550/- My contact no is 09416456973.

  • I bought my YUPHORIA on 2nd sept,2016 and due to some display issues i gave it to the service centre of MICROMAX, Aundh,Pune ( F TECH SERVICES) on 3rd October.

    I was told that my phone will be repaired within a week ( as the part from the company arrives ) ,but then they told me that the phone has gone to the company for change of touch pad.

    It has been more than 45 days they didn’t tell me anything about the phone.
    Then on 15th November they handed me a very old shabby phone which had the same IMEI no. as mine .How is it possible ???? My phone was just a month old.

    They literally changed the IMEI no. of some other phone to mine ( as the black sticker below the battery showed ) and when I inquired they told me that the phone was changed by the company and they have nothing to do with the matter.
    (How can the company be so irresponsible and how can the service centre guys so ignorant to the customer) . I asked them to talk to the company so they assured me that they would write a mail and get my phone changed within 25th.

    So I went to them today (25th oct. ) , they told me that the company has not replied anything in those 10 days.
    I think they are just puzzling me around all these days and there is some kind of forgery being done.

    I strongly feel that the company should look into the matter as this will strongly affect the image of the company and will destroy all kind of trust relationship with the customer.

    I request you to please look into the matter ASAP.

  • mobile phone switch off ho gaya per switch on nahi ho raha hai.mobile phone 8 din pahle purchase kiya tha.
    ab iska kya hoga.new phone milega ya nahi.

  • Mera naam zabir khan mera job sheet no E010406111626230324 jo kapil pattanaik ke naam se diposite he , Mera mobile lena 1 year ho gaya but me mobile sirf lag bhag 4 month use kiya hun baki time care me he mobile jo folt tha use service k liye care gaya he but mobile replace hone ki reply mil rahi he but isse pehle 3 bar replace hoke aya he lekin wo folt/swap set de rahe hain fir se care me he replace ki bahane reply di ja rahi he or jyada, se jyada time man rahe hain but me itna waqt nehin de Sakta mujhe mera set 2 days k andar do ya to mera refund karo 2days ke andar jald se jald jabab do mera contact no 8018244671 call jarur karein jabab dene k liye

  • I had the complaint against the touch pad, after one week i got the msg “dear customer, with ref. To job sheet NO40504101626202905.
    Your device is ready at our service centre plz contact” so i received my device. Now touch pad is working fine but my phone housing has been changed with Old phone because when i saw my phone that is scratched all over the body. So i told him and he replied it is about to delay for your part from my “HO” so please take it & use your phone your part will receive with in a week and we will inform you and will be replaced hand to hand now time is over. And today again i reached to service centre. So he told me again come in 2nd week. So please do in urgently I’m suffered with in one month.

  • sir my phone yu5010 touch does not work. if i change touch of yu, the new touch is under warranty?? my phone is not in warranty period.

  • I start the INTERNET than my phone go to cynogen mode and restart to every 5 minute. I am not access any service of internet. Please give me suggestion.

    Krishan Kant Maheshwari
    +917042283270

  • Waste mobile Yu Phoria don’t have a any service Centre…Plz ??????.. .
    Don’t Buy This Mobile … Waste Money…. ???

  • I’m just 1 week before purchase this Phone.,bt I’m facing so any problem.
    Model number YU5010A.
    1) Proper touch not working
    2) late showing the any contact no.

    I hope resolved my problem.plz don’t egnor my Complaint.

  • i purchase one yu yureka mobile one year back i am facing so many problems. worst mobile of yu yureka no one is clear the problem.not available service center

  • When I play a Music from Music then he Sound from Speaker come but when an incoming call is coming then phone doesn’t rings. It just only vibrate.

  • One of the worst phone yureka, i have taken one your ago, there are so many issues with phone Heating, its not charging and no service centers in Bangalore

  • IT IS VERY BAD MOBILE AND CUSTOMER SERVICE IS VERY POOR
    I SUBMITTED MOBILE AT CUSTOMER CARE YET I CAN NOT GET REPLY

  • Aapko itni complains a rahi h but phir b aap reply nai kar rahe h aapki service Itni kharab h agar aap apni services achi nai kar Sakte toh aap ye phone bechna band kar dijiya kam se kam logo ko apne rupees toh waste nai hoge. DISGUSTING COMPANY AND DISGUSTING SERVICES. Kuch Nokia Walo se Sikh lo Aur kuch b nai toh faltu logo ko phasao mat prblms solve hoti nai h service center kholke baith gaye.

  • My battery also dead in 6 month…and charging very slowly after change battery……this phone is very poor…..

  • mere yu mobile 5010 ka touch thik se kaam nahi kar rahaa hai , dhanbad ke service center ke log shayad repair nahi karna chahte , aise me mera mobile bilkul bina kaam ka rah gayaa hai , kripya margdarshan kare ??

  • I want to ask you something that there is a some kind of problem in my hand set. it is automatically restart when i am calling of or using mobile data so please resolve my problem.

  • Excuse me Sir my mobile is not properly work but very easy mobile sometime watching video and read the PDF other sites mobile immediately very hot. please don’t ignore my complaints
    Model number YU5010A
    Address – Haldwani (Uttarakhand )

  • I am facing a volte problem in yuphoria after changing ROM my relience 4g is not properly working after changing the ROM. Moblie data is working properly but a calling system may affect by this. Is there any chances of problem of calling is affected by the custom ROM??

  • i m facing problem with yu 5010 mobile screen out side lining show this problem is show many many mobile phone in yu 5010 this srceen is very bad

  • If you are purchasing this phone , means u r wasting u r money, I purchased this phone 6 moths back but no use, It has lot of issues, phone will heat very soon even if u put in charging, its restarting automatically multiple times while using phone its really irritating. Please dont buy these phones from YU or micromax brand

  • > Dear friends
    > Mai aapko isiliye mail kr rha hu please YU k brand purchase mt krna. Unki service bekar h wo
    > Amazon PR ya flip cart PR bhi bharosa mt kro. Y log srf mobile purchase krne tk hi help krte h  uski baad service itni bekar h chote se chote problem k liye bhi above 45  days  lgate h
    > Soo plz don’t purchased YU brand product 
    > N if possible share this msg to ur friends ,family , wats up ,  mail n also share on fb page
    > Don’t purchased YU phones
    > YU k mobile both heat hote h , battery problems bhi boht  so pls friend don’t purchased

  • Fuck off totally waste of money plz don’t buy it this phone is getting hang ,heating,and charging get over

  • My Yu 5010 phone is screen touch problem,Battery charging problem and bobling maks on screen .how to repair it

  • when i was trying to open any app.it shows it is not working. it also show cyanogen stops working.i restart my phone. after that my phone is not working..when i am trying to on my phone..it stucks on cyanogen meassage only..

  • My phone yuphoria on android is stuck @ logo after flashing xposed framework plz tell me how much it cost to factory set and I am able to boot into recovery(twrp)

  • I book yu phoria and in 6 month may battry death and tha screen will be frame problem and I book battery and in 18 days but battry no answer

  • Yes, I am also facing the problem of screen touched is not working & display top side showing small white bubbles and also heating & hanging problem. Really it’s a waste of money and please don’t buy this brand phone. VERY VERY VERY POOR phone quality.

  • I have bought YuPhoria 5010A in jan 2016, till date it was working properly. Now it gets too heat and hang. Shows system RAM 1.5 -1.6 GB. Most of battery use on Android OS. Please help.

  • I ampurchased a yuphoria5010 in last yearAugust after 4 months touchgot defect and from last two months the phone totaly useless and I facing hardship .I want to repair or replace the phone

  • I bought a new yuphoria 5010a mobile….i have aproblem wit that….when someone calls me it was not display the name..pls give me advice

  • I m from Baroda, Gujarat. I m facing restart issues because of battery. I want to buy new battery for yureka from service center so want to know location in city.

  • Eureka is not charging my cell and battery is getting too hot, there is no service center in Madhya Pradesh, please solution to Cust
    Hemant Kumar Suman
    09713082244

  • my mobile problem hot and automatic off and otomatecaly sutting down plz any advice for me urgent

  • Yes money is waste because mobile is dead only 5-6 month.my mobile problem hot and automatic off

  • i have purchese new mobile oct 21 2015 otomatecaly sutting down and no service station in anana gujrat pls any advice

  • I’m also Facing the same problems of white dots.
    infect now these dots are increasing towards my whole Screen.
    and YU executives said we are working on this problem, they don,t hv any alternate or any solution yet.
    I’m facing frm last 2 months.
    So plzz guys no one of u go for YU Cell phones
    Very poor Service.

  • I have parches YU unicorn 5530 mobile this months….than after one week has created earphones problem
    So I want the solution & replacement products as par under warranty…..

  • I have purchased Yuphoria mobile on 10 march after 3months generate lot of problems in my phone like 45 percent battery charged in one day continuously and very slow charged and hang ,heating problem and lot off…so I request you newer purchase this company products…..this is very poor company

  • I had purchased Yuphoria before 9 months.Its a worse phone as i have seen in my life.
    After 7 months My mobile had shown the IMEI number of the device, when i had gone to service center , they said It will never be ok.We have to chnage your mother board.I said I am not going to pay you anything for this.Its a FAKE company with FAKE people.Guys its my personal advise never purchase this phone or realted stuff which comes under YUphoria.
    Now my mobile has stopped to booting.Its useless

  • I from odisha , I buy a yunique mobile set . After 7 month my mobile be hanged plz plz don’t buy YU mobile ???

  • I have purchase new yuphoria on 22 July 20165 but now have screen touched not working & display top side showing small white baubles. please do the help on issue

  • Mene Paise Kharch Karke 8000 ka phone liya or 3 month me speaker bandh ho gaya..
    Paise waste gaye mere.
    So be aware of this company.
    Don’t buy it.

  • DON’T BUY YUPHORIA ANY PHONES.
    GETTING PROBLEMS IN 2-3 MONTHS.EVERY CUSTOMER HAS SAME PROBLEM.
    SO BE AWARE FROM THIS FRAUD COMPANY.

  • I got a new phone one plus 2 mobile before 1 month . The phone is getting hang . I’m getting problem while answering the call. Please help me a service center in pondycherry.

  • M/s Deprosys Technologies No 1B, 1st Floor, Umapathy Street extension, West Mambalam, Chennai 600033 Chennai MAS Tamil Nadu 0444-556651/0444-556654
    M/s Sky Way Technologies No 1, Ankadi street, VP colony, Kunnor High road, Aynavaram 600023 Chennai MAS Tamil Nadu 0444-5512627
    Sp – Cell Tech Shop No. 8, Cision Complex, First Floor, Montieth Road Egmore, Chennai 600008 Chennai MAS Tamil Nadu 0444-2638373/0444-2124851
    Sp – Ocean Mobile Care 78/99, Annai Indira Nagar Main Road, Railway Station Service Road, Velachery, Chennai 600042 Chennai MAS Tamil Nadu NA
    M/s Mobi Vision Old No: 61, New No: 149, Kodambakkam Hgh Road, T Nagar , Chennai 600017 Chennai MAS Tamil Nadu 0442-8141020
    M/s Fone Care No 254/3, 1St Floor, Rohin Complex, Lakshman Nagar, Kanthan Chavadi, Chennai 600096 Chennai MAS Tamil Nadu 0442-4961832
    M/s Mobi Tech Door No. 29, 1St Floor Gst Road Kadaperi Tambaram Chennai 600045 Chennai MAS Tamil Nadu 0442-2412224
    M/s Easy Cellcare Shop No – G2 , Yes Yes Arcade Complex Door No : 66 , Mth Road , Ambattur Ot, Chennai 600053 Chennai MAS Tamil Nadu 0444-3210009
    M/s DRB Enterprises AC – 141, 1st Floor, 4th Avenue Shanthi Colony, Anna nagar 600040 Chennai MAS Tamil Nadu 0444-2126222
    M/s Skytel Communication No 464, 1st Floor, Trunk Road, Kumananchavadi, Poonamallee 600056 Chennai MAS Tamil Nadu 0444-2801888

  • I have purchased new mobile on 19 may now today 9 June my display touch not working plus help what can do ?

  • Worst company and worst services
    They gave me my yureka plus device after 7 month after calling them 100 of times
    I hate it

  • maine yuphoria set liya hai only 8 month hue hai aur mere mobile me problem shru ho gai maine is diya communication service centre jamnagar gujarat me diya jab maine mobile diya tha to usme only softwear problem tha 3 din bad unhone mujhe bina repair kiye mobile wapes kar diya ke isme liquid damage hai ,,, ye warranty pe nhi le sakte ,,,very very poor company yu,,Really I am surprised to know that because I purchased Inter National brand that is Micro Max
    Company, I was really upset sir, I do not know why you people are taking 40 to 45 days for servicing because today we are having high technology and super fast couriers available.

    So I would request your good self please take seriously my case and arrange to send back to your service center After completion of my mobile repair.I just want to ask Rahul Sharma (founder of Yu) are you robbers? that your company gives a default piece and then when we give for servicing youll dont return it back. So i have decided that I will file a case against your company in the consumer court by this week and i would also request other consumers to file complain against YU company in the consumer court.

    • I AM A YUREKA PLUS USER AND I SUBMITTED MY ON 2ND OF FEB 2016 AND I HAVENT RECEIVED TILL NOW.I AM GOING TO BRING A MOVEMENT AGAINST MICROMAX. SO PLZ JOIN ME ON FB AS U COULD FIND ME BY MAIL ID WHICH IS [email protected] SHARE IT AS MUCH AS U CAN.

  • Maine yu5010A mobile November me liya tha aur usme April me problem aaya mai service center me apna phone diya 25 days bad mera phone return mila but no repair abhi tak koi response nahi mila h service bahut hi ghatiya h iam dispointed.

  • I submitted my mobile at 02 march at Pune service center as it suddenly stopped working and became dead. After almost 50 days the return my moblie saying that it has been repaired, but the problem didnt get sorted and it gets dead only in 3-4 hours after I received my device. When I submited my device on 2 nd march, it was in warranty and the company wasted 50 days of my warranty and they have given the same unrepaired mobile .They are not ready to provide me a new phone nor they are extending the warranty. They are saying that it will be get replaced with other tested/used device. But now its almost 4 months, they never provide a satisfied answer. Whenever i want to talk to the higher authority, they always says no.
    Name- Aditya Zod
    Mob no- 8483830849
    ticket id- 2416433

  • Dear Sir/Madam,
    I had purchased the yureka YU (micromax co.) on date 26/04/2015 from Amazon. I had used this phone for one year. On date 21/05/2016 (within 20 days of expiring warranty period.) , there is problem occurred in mobile, it stuck on YU symbol & failed to power on. I had submitted the mobile to micromax service center M/s. NOVA Services at Nagpur with jobsheet no.2122047-0516-23507836 on dt. 23/05/2016. As per mentioned service center, they sent that mobile for repair to micromax Delhi office. On dt. 31/05/2016 mentioned service center told me (ON PHONE) that, my submitted YU mobile can’t repair, & told me to pick up & take home the same.
    Here I had lot of question about the service provided by yu micromax. I don’t know how micromax service center people from Nagpur & Delhi office(main office) failed to repair their design design & manufactured mobile? Is that service provided by micromax. The fault occurred in mobile within 20 days of expiring warranty period. If all customer gets such problem within such period after buying such costly mobile, then what will do by customer? Is that company policy for customer to buy new mobile every year?

  • My charger is not working. Yu Yureka Plus is the handset. From where can I get a new charger? Am from Kochi, does Yu have a service centre in Kochi?

  • sir mai yu yuphoria access krtaaa hu mere mob ki battery work ni krri mujhe new battrey khaa se milegii micromax service center aor other online market ki .com bhi unavailable btaa ri hai so plz help me

  • Dear Sir, Date: 26.05.2016

    I gave my Micromax Yuphoria under free warranty to your dealer in Hyderabad, Telangana state
    Vide Docket number: *5040235-0516-23217627* dated 05.05.2016.and
    MY IMEI NUMBER: 911436250796202 / 911436250796210.

    In this regard, I asked the above service center whether my mobile is completed repair or not but they are saying that it will take another 20 days or above .

    Really I am surprised to know that because I purchased Inter National brand that is Micro Max
    Company, I was really upset sir, I do not know why you people are taking 40 to 45 days for servicing because today we are having high technology and super fast couriers available.

    So I would request your good self please take seriously my case and arrange to send back to your service center After completion of my mobile repair.
    Your immediate action will be highly appreciated in this regard,
    Please consider my application sir, and arrange to send immediately.
    Regards

    Ch venkateswara rao
    Cell:9290710388,

  • Yu yunique is a worst product i bought on 2 may after 10 days it’s charging problem starts …then i repair from Micromax service centre worth rs 450.00 then till now no network signal show. Service centre tell me spend 3900.00 for it.. i am not able to use this phone… what can i do. Any suggestions

  • I am fed of your service , its a worst support service and customer care and service center
    . I request to you, kindly give refund money for that mobile device.. I had submitted my mobile at ur services center since 4 month but no responce ….i am really irritde becoz of ur services ……. Kindly request to those who wants to buy this mobile please dont take it, its worst ………………..

  • I had purchased Yu Yuphoria (YU5010) device from amazon.in. last year I got dispaly problem and gave my phone to the nearest Yu service center in Tirupur(T.N.). They submitted my device to the company for replacement (device is under warranty period). I submitted my device on 26 April 2016 and now its almost 25 days+ i did not recive my phone. Whenever I call the service center they tell me to wait for 7 days after 7 days if I call them they tell me to wait for more 7days in this way they are not returning my phone. I just want to ask Rahul Sharma (founder of Yu) are you robbers? that your company gives a default piece and then when we give for servicing youll dont return it back. So i have decided that I will file a case against your company in the consumer court by this week and i would also request other consumers to file complain against YU company in the consumer court.
    I request YU service to please repace my phone within this week.

  • Sabse bakwash service hai yu service centre ki mera yu yuphoria phone touch problem aa gyi thi aur maina 25 april ko phone aur 20 dino mein bola tha aur ajj 22 din ho gya abhi bhi bolta hai 10 din aur lagega
    my rating yu service centre 0 out of 10

  • Main yureka phone ek saal se use kar raha noon…par pichle kuch dino se ye lagataar hang ho raha nai..what is the problem for solution of it..??

  • I bought YU 5010A 20 days before. It started hanging, heating within a week of date of purchase and also its touch is not working properly. It is one of the worst phone.

  • Hi,
    This Vinod i have YU 4711 Model Phone Mobile side Up down button off On button not working Please give me Service centre address for Tamil Nadu Comimbatore

  • I use YU phoria 5010A and I brought it on 8 Nov 2015. It is automatically heated and hang very badelly.please provide me service center list in Rajasthan. Where I show my phone.

  • I bought YU Yureka in Feb 2015. They replaced my phone 3 time in one year because of different issue each time. Each time I received a replacement, the device was in worst condition then the previous one. Finally I have to reject the replacement because it was unusable at all. They sent me a device which was short circuited in charging port.
    Finally I have no options other then selling this phone to some phone repair shop.
    I don’t recommend anyone to buy YU phone.

  • yuphoria mobile team,

    i am using yuphoria mobile
    some times my mobile automatically fully heated..
    i kept my mobile in pant jub that time automatically heated…

  • I had purchased Yu Yuphoria device from amazon.in. Within few months I got dispaly problem and gave my phone to the nearest Yu service center in Goa. They submitted my device to the company for replacement (device is under warranty period). I submitted my device on 23 Feb 2016 and now its almost 2 months+ i did not recive my phone. Whenever I call the service center they tell me to wait for 7 days after 7 days if I call them they tell me to wait for more 7days in this way they are not returning my phone. I just want to ask Rahul Sharma (founder of Yu) are you robbers? that your company gives a default piece and then when we give for servicing youll dont return it back. So i have decided that I will file a case against your company in the consumer court by this week and i would also request other consumers to file complain against YU company in the consumer court.
    I request YU service to please repace my phone wit jobsheet number: W030416-0216-22043553 within this week.

    • Sir I buyed yuphiria last 7months ago
      I am facing over heat,hanging,and now speakeris not working proparly

  • Sir,
    I am glad to inform you that I am using YU since one year and I assure that this mobile is working good & value for mony….I don’t have any hanging, battery drain issues…. But recently I have switched to system update through WiFi….. After update of software it starts hanging, disconnect during calls, and facing
    Lot of problems….

    Plz advice me….is there any possible to get back old version to my mobile…. Plz help me sir in this regard….

  • How do I get the door service step ?? I bought from Amazon and getting problem when I calling some one the sound not get the other side to whom I called.pleaze help….

  • sir i am using yureka mobile from fast six month, but now iam facing lot of problems mobile over heating, hanging , switch on problem , charging problem, very dabba mobile set thi is

  • sir iam using Micromax YU YUREKA AO5510 i wonna battery but there is no
    micromax service center person allso dont know the service and tell theme dont have extra battery ,service center worrest and allso customer care allso

  • My mobile Yu Yreke Model no AO5510 Color Gray under repairing in your service center form date 07/01/2016 but hand set not received me till date.So I have facing lots of problem without hand set.

    I will take legal action for your service center and i will given you a legal notice by Upbhoka foram court..

    • Pls give you no. I also want to take some legal action against that company, because I am facing same problem

  • Mai ne kuch din paheli yu phone liya or 2 din ki andar mera phone problem de diya. Fir mobile care mey diya to woha se bola Board chng karna parega.
    Isliye sir ap hi bataye mujhe Board change karna hi tha to kiu new phone liya…isliye ak rqst karna chahata hu..mujhe us phone k badle me ak neya phone replacement me dijiye.

    • Sir mera address he…Tufanganj ward no 04, P.o & P.s- tufanganj, Dist- cooch behar.
      Or phone kharida Tufanganj se hi, or shop ka nam he SHIKHA MOBILE STORE, PROP- GOUTAM PAUL. IMEI1-911476057826505, IMEI2-911476058826504
      I need replacement sir…plz help me

  • I am fed of your service , its a worst support service and customer care and service center
    . I request to you, kindly give refund money for that mobile device..

    Subject : wrong replacement device “ W031902011621509290” (23Jan16) & W031902-0216-22145635 (26feb16). Reminder update on this

    • Please contact YU directly regarding this. We at TechMesto don’t have any relation with YU Televentures.

  • I m using Yureka phone.
    Battery performance is worse..Its so irritating that Its not performing well.charging is required again and again.not getting proper response from service centres also.
    While using some applications get closed automaticaly.
    Kindly do some thing to provide gud quality of battery for this phone

  • My Headphone is not working, it is in Warranty. i live in Noida . is there available doorstep Service. if not then let me know service center in Noida Sec=22 and i have to go Micromax service center or YU service center.
    Hope so reply will get back very soon and possitive feedback.
    Thanks

  • dear sir,
    maine apna yuphoria model No. SERYMOB003 and Jobsheet No.S010088021622006990 repairing ke liye 19-FEB-2016 ko diya tha jo ki abhi tak repair ho ke nahin aaya hai jab bhi care par baat karo to kahte hai ki Sir 1 week ka wait karo jab mobile lete time care walon ne kaha tha ki app ka mobile 15 Days mil jayega aur aaj mujhe 60 days ho gaye hain aaj bhi mujhe ye hi kaha ja raha hai ki 1 week aur wait karo jo care ka no. 08025225566 hai M/S MOBILESEVA
    mere set Switch on nehi ho raha tha bas yahi problem tha.
    sir mera mobile mujhe jald hi repair kar ke dena
    thanks

    • Sir! Mere mobile YU yureka AO5510 (modelcode-SERYMOB001)me system update maang rha tha lollipop 5.2 ka,toh sir maine usko wifi ke thru update kiya but update ke baad usme install nhi hua ,ar installation ke jagah pe 8 option ka menu aa rha tha ,jisme systemupdate,apply now,reset etc tha ,toh maine har option ko follow kiya but sir uske alawa aur koi menu nhi khul rha tha. maine apna smartphone AO5510 shriji communications govindnagar, kanpur me ,wha staff ne bataya ki mo. Dead hai, ,jbki aisa kuch nhi h,aur unhone set ko delhi headoffice pe send kr diya hai,apse request hai mera set jald se jald repair krke mujhe provide kraye,

  • My phone’s usb cable/charging cable is not working properly …..it is shoWS that phone is charging but battery % is decreasing ….
    …. what should i do ???

  • My yuphoria is not starting.If i plug charger it displays yuphoria and then gets off this is being repeating.its under warranty
    Door to door service is available for my location(400067) or else send my address of service centers available.

  • Mera mobile 05/03/2016 ko service center par charging problem or skrin par lainig ke liye diya tha jo abhi tak nehi aaya he or sari company mobile ko 7 din me thik kar ke deti he ye company to 3grede mobile rekhti he jo company 45 days tak mobile replace nehi keregi uske mobile kon use kerega please request no mobile use in yuphoriya

  • Dr sir/madam

    I’m Niranjan from karnataka state, I gave my yu yuporiya cellphone model no is 5010 for repairing dated 22-2-2016 in ur care centre M/S chamundeshwari # 2831 K 14NS road 1st floor chamundipuram main road near maitre hospital karnataka pin code 570004 contact no 7760261111 Tin no 29850840583 mysore 570004 tel no 8214288777
    Your job sheet no S010591021622060809 dated 22-2-2016 and my phone IMEI no 911436254525839 and it is in warranty but your service so poor and careless, I am so suffering from your poor service I’m also spoke with your care center so many times and your call center persons and complained it so many times but they are also not slove my problem they also make every time 30 days time for this work but it is very long period it is customer harassment only so I am requested to you please repair my cell phone and send it to your office as soon as possible and confirmed it to me.

    Note it
    If u don’t do that I will go to consumer court. If u are not solved the problem with in 4 days.

    Thanks regardso
    Your valuable customer
    Niranjan
    Karnataka
    Phone number 8970120509
    Phone number 9663944556

  • dear sir,
    maine apna yuphoria repairing ke liye 16 Feb.-2016 ko diya tha jo ki abhi tak repair ho ke nahin aaya hai jab bhi care par baat karo to kahte hai ki Sir 1 week ka wait karo jab mobile lete time care walon ne kaha tha ki app ka mobile 15 Days mil jayega aur aaj mujhe 56 days ho gaye hain aaj bhi mujhe ye hi kaha ja raha hai ki 1 week aur wait karo jo care ka no. 18602122122 hai wo bhi nahin lag raha hai
    mere set main Camera Fuction kam nahi kar raha tha bas yahi problem thi
    sir mera mobile mujhe jald hi repair kar ke den
    thanks

  • sir my phones not charging its discharging if i connect my charger please help
    i have door to door service but nobody is replying to door to door service

  • sir jii I purchased yureka plus in Feb 11 2016 the mobile was automatically restating and battery weak I gave mobile to service centre on second time bcaz of the restarting prblm still I didn’t received. sir jiii plzzzzzz I need replacement. plzzzzzz do needful and the mobile still in ur service centre only

  • I send a complain regarding my headset is not working on 4th nov 2015 but till now i have not recieved it yet kindly tell me what should i do …??

  • ye yu waaley itne jhootey hain inki website pr onsite warrantry mentioned hai pr jab bhi call karo boltey hain ki nhi ye warranty band ho chuki hai aapko service center jaana padega. ghanta hamne jiske liye pay kiya vo to hame de hi nhi rahe ye.

  • Sir mughe patna ka service center ka address nd contact no chahiye mera mobile ka problame chal rha h..

  • I purchased yu plus device in the month of Sep. Very next month device display was broken I contact yu customer care and they pick up the device 5th Nov 2015 personally. They returned my devices on 22 Feb 2016 with different IMI no. Again device touch pad was not working I send it back through micromax service centre on 9 April 2016 and received back 5 April 2016 again they send me faulty device with different IMI No. which was not charging.I send it back in micromax service center on dated 6 April 2016 when I inquired about the device regarding different IMI No. I shocked we not repaired the device we send it yu service centre & every time they send used devices. I purchased the device at Rs. 9000 & display damage pay Rs.3000 when I pay desplay damage amount they should return me same device. Almost I used 1 Month yu plus device and 6 month it in sevice centre.

    So my dear friends yu plus is one of the froud company don’t buy any device from this company. My 12 thousands gone but my intention is doing not west your money because buying yu plus means facing problem in features.

    Still my device is service centre. Hope after reading this they will send me Good condition device.

    My strong request is to company owners stop to manifacture the device because the technology is very poor so customer facing lot of problems.

  • I am facing a software problem with my YU Yuphoria mobile,plz sugest me nearest care centre for it.. i am from h.p. kangra.

  • dear sir,
    maine apna yuphoria model No. 5010A repairing ke liye 1-March-2016 ko diya tha jo ki abhi tak repair ho ke nahin aaya hai jab bhi care par baat karo to kahte hai ki Sir 1 week ka wait karo jab mobile lete time care walon ne kaha tha ki app ka mobile 15 Days mil jayega aur aaj mujhe 36 days ho gaye hain aaj bhi mujhe ye hi kaha ja raha hai ki 1 week aur wait karo jo care ka no. 18602122122 hai wo bhi nahin lag raha hai
    mere set main second sim dalne se restart ho raha tha bas yahi problem thi
    sir mera mobile mujhe jald hi repair kar ke den
    thanks

  • Yuphoria company is not submitting mobile.I am still waiting after 45days but i have not received my mobile.
    Every employee of service center is fake.because every time they say sir wait after 10 days.but any one have yuphoria mobile please make strong complain against service center.

    Every employee of service center give wrong days so make strong complain otherwise you will not receive your mobile.you will lost your mobile.

  • I have YU yureka purchased from AMAZON. But just after 8 months, it has slowed down and not working. Please advise the procedure as to how I get the same repaired immediately.

  • Yuphoria company is not submitting mobile.I am still waiting after many days.but i have not received my mobile.
    Every employee of service center is fake.because every time they say sir wait after 10 days.but any one have yuphoria mobile please make strong complain against service center.

    Every employee of service center give wrong days so make strong complain otherwise you will not receive your mobile.you will lost your mobile.

  • I want to return my yuphoria set which I got from snapdeal on 28 04 2016 due to not good working of this set

  • Sir I give u Yuphoria in surat micromax service centre in last month 8 Feb but I am shocked because not giving my cell phone problem only ringer was not working properly so what should i do sir tell me fast ?

  • Sir I give u Yuphoria in Ahmed nagar micromax service centre in last month 10 Feb but I am shocked because not giving my cell phone problem only ringer was not working properly so what should i do sir tell me fast ?

  • Mera waybill generation 10 jan ko hua hay lekin aaj 29 march hay aur ab tk muze mera mobile replace karake mila nahi. They says every time to plz sir wait for 10 days, we will deliver ur mobile

  • we are unable to get our mobile repaired as we are not able get the correct service center nor able to get the response to get the mobile repaired. Please help.

  • i am facing problem with play store which was also working fine after rooting.i had called google service centre and they said to contact manufacturer.what should i do now?

  • I am having YU yureka and I am suffering from screen crash problem and many times phone is in charging mode and still battery percentage getting down. It really feels irritated.

  • Given order for battery replacement (on warranty)45days back still asking me to wait for one month at Kalpetta a2z service centre ,wayanad,kerela.

  • I brought yureka in may 15…it giving so much problem…My Phone not Charging , even shown charging is going on.
    when I complaint it in service center in garh road Meerut( micromax check point), they told me that it will be send to Delhi service center but i got a message from service center that you collect your phone from service center , I asked him how is it possible to repair then they told me that it has been repaired here but at that time when i deposit my hand set for repaire they told me that it will take 10-15 days for repair

  • Hello sir.
    Name – Mukesh
    Docket no.-N031659-0216-21820945
    Mobile no.- 9999933973,9871835839

    Mene appna phone 09/02/2016 ko rani bagh k micromax service center me submit kiya tha. aaj pure 42 din ho gye hai. micromax walo ne bola tha k tumhara phone 15 days me thik hoke aa jayega. mene customer care pe 15 din bad phone kiya to unhone kaha sir aapka phone ek week me aa jayega mene dobara ek week k bad phone kiya mere phone ka fir b koi ata pata ni h. me customer care me bahot bar phone kiya ab me pareshan ho gya hu bina phone k. dusre service center vale jab aapka phone submit karte h to aapko dusra phone b dete h. to me yeh chata hu k jab tak mera phone thik ni ho jata mujhe dusra phone provide kiya jaye. aapse request h k mera phone mujhe holi se pehle chaiye kyoki mujhe bahot urgent h. aapke kehne k anusar mene bahot wait kar liya h. agar mere phone k lie do din m koi solution nahi nikla to me consumer court jake bat karunga thank you. agar or koi bhai b pareshan h to mujhe contact kare hum iska milke solution dhudenge..

  • My Yuphoriya mobile charging problam service center replece me 45 day after time koi bhi Bhai yuphoriya ka mobile mat Lena service center wale 10 din ki bolte he

  • This may probably be worst service from a phone company. Many said dont trust micromax. I still bought it and it happened to me. They ignored my phone like anything. And was kept in the service center for 25 days without any acknowledgement of status of whatever was going on over there.. And after calling their number, they kept me waiting for 55 mins to pick up the calls. I feel like the company is fraud. They cheat people every time . I want to take them to consumer court . They dont feel any shame on delay in there service . The company treat people as fools.

  • yu-customer care are not able to this job becouse They all do not their job correctly.they do not work on time.Senior Customer is Always keep busy in his work.He does not have time to talk with the customers came to call.this is my request,Make your company better and to always take off.We do not like to disturb the normal people.

  • third class service & third class mo bile
    when calling the help desk, they say that mobile has been dispatched and still from last one month, it has not received
    still 7 days to receive the same
    if the product is not good, theyshould stop manufacturing the same

  • yureka mobile bahut kharab mobile aap sabi se request he yureka mobile lene ki galti mat krna me yureka mobile le ke galti kr chuka hu ye loge kabhi bhi replecment krke mobile nahi dete he bs logo ko lootne ka kaam krte he mera mobile 2 days me kharab ho gaya tha inhone muje bhut parasan kiya tha inki to police me complian krna chahiye

  • In Replacement I got a YU5010A yuphoria Android Mobile instead of YU5010 Yuphoria cyanogen. I visited to your service center and make the yuphoria android to Yuphoria cyanogen 12.0. After that I got System Update CM 12.1 increment in Mobile. And I am trying to Update mobile. But It downloaded successfully CM 12.1 increment in mobile but it is not installing in mobile.

  • My yureka phone is getting discharged soon. i purchased it in july and very next month there was a display issue , they took it and they returned back after 3 month . The process took so long and now again the issue is back..

    pls suggest what to do

  • very waste phone. please no one should not buy. Service very very……………………………………………………………………. poor

    • This is worst mobile company. Better get rid of your mobile instead of paying for yureka. Yu is black spot on Micromax.

  • My handset YU yunique become hang every time when I use it. And it became very hot .
    So plz solved my problem.
    Otherwise I will demote you.

  • I gave my yureka phone to service center… when I call them for dispatchment of my phone they told that the soft copy was dispatch to the corier service.. they give me tracking I’d… but they didn’t tell the service provider name… so what I do now? I need my phone back…

  • My phone is hanging very frequently.. Should I place it fr repair and replacement? Does they give it back?

  • is has been 6 months i have given my yu yureka plus to the service center i still havent got it back

    • my phone has automatic switch off any time. when i click pic its not save and msg on screen is (unfortunatly photos has stopped). and profile picture doesn’t updated there are so many extra problems in my phone please resolve the problems as soon as possible

  • I brought yureka in March 15…it giving so much problem…my phone get blackout in between any process is going on……My Phone not Charging , even shown charging is going on.

  • I brought yureka in feb 15…it giving so much problem…my phone get blackout in between any process is going on……My Phone not Charging , even shown charging is going on.

    • I brough yureka in feb24 2015 it given so much problem on this dives , dear friends please don’t go this dives and waist call center and service center

  • such a fraud company and fake promises done by baljeet manage of yuplay and neither give a single responses to me, there ceo team never called me. don’t trust them I have lost my yureka plus device. they have taken my product and not give response now.

  • I have send my Yureca phone for repairs from Nov 2015 up to19feb 2016 there is no reply me what can l do to go my phone I spend about 400₹ calling to your service centre number &I am satisfied this type of behaviour of company. You are cheating me that is not good

  • I have send my phone to your companies authorized service center at rajahmundry, they kept it for 40 days and didn’t replace its display. Any the worst part is now its booting setup is also corrupted… However, after unlocking the phone I have found some unknown person has used my phone…I though yours is a great company before buying yunique but, with this level of customer service ITS BETTER U CLOSE UR FIRM INSTEAD OF HARRASING UR CUSTOMERS..

  • Feeling frustrated … Yu Yuphoria stopped functioning since December 2015. As per customer service , they agreed to replace and Waybill for exchange generated on 15th December 2015. But, till date ( 16th Feb 2016) , i haven’t received it. Whenever i contact customer care, they ask me to wait for another 10 days. ticket id : 1786613 . Sent mails on support email , but, never got a reply.

  • My Phone not Charging, even shown charging is going on.
    This problem is come in 8 month, and very poor response from yureka customer care . Customer care provide false information, unprofessional behavior, improper response and misguiding information

    I have reported issue on January 16, 2016 however waybill number generated after 15 days. I was tracking it from last 15 days but status is unpicked. Now after 25 days they are stating that doorstep service is not available.
    I am kind of fucked up by this painfull customer support experience.

    They are untrained, never forward call to seniors, i never received call back from yureka, no status update.

    Yureka sucks. This is my first and last experience of yureka.

    I have collected enough evidence for my due diligence and now in mood to file a suite against Yureka in Consumer forum for poor replacement and repair service and failed services.

  • yestrday i update ma YU mbile aftr install mbile not booting the os and mbile not wrking wat i do…. i plan to give complaint to cosumer court.. Am stressd lot b’coz its ma new mbile… i didt expt dhs trap… nw am feel very bad to bye YU MBILE….

  • My Phone not Charging , even shown charging is going on.
    This problem is come in 9 month, and very poor response from yureka customer care .
    I want to reimbursement or correct this problem Prashant 9922888197

  • My Phone not Charging , even shown charging is going on.
    This problem is come in 9 month, and very poor response from yureka customer care .
    Ticket ref. 1898093 and waybill no. 343511833834 was generated on 10. jan ‘2016 still i had not received my replacement of handset, very poor response. what to do , i am thinking to copy this comments on Twitter so that no one buy YU product,

    • Reply ka koi kar bhi kya lega? Is blog ka YU k saath koi sambandh nahi hai. Sirf information dali gai hai.

  • i m also facing my yureka moondust cam problem it is showing only like blaring pic and not working properly …i sagest don’t buy yureka

  • Same… I am also facing charging problem with the mobile… very poor service… no proper response with YU customer care…. plz don’t buy any YU phones

  • I bought yunique on 14 oct 2015. and now it has sum problem in my cell. My cell is not charging and it gets turn off automatically and there is no service center in my locality What should i do?

  • more over they are not listining, only few sentences company change his policy so on….
    please do not purchase this kind of phone.

  • I bought YU Yureka and had some software issue. I complained regarding this issue to YU Customer support and they promised me to replace my device but its not yet replaced.
    I submitted the Device @ Micromax Service Center on 7th Dec Ref no 1968611 regards to the discussion we had on Job Sheet No : N050029-1215-21001017 and till today they dont have any update where is the device as they say they can track Micromax but not YU Phones as they just collect and send forward.

    I was informed that my parcel will be delivered by courier company but no update till.
    YU customer care number whenever I call tells to wait another 15 Days.
    I am really tired and frustated the way the support is. Is anywhere I can put this forward.

    • it’s really the same problem as mine! i gave them my phone on 12december, and till now i never get notifications, and when i call the customer care, they ask me to wait , so i keep calling to them. And last time when i called , they asked me to wait for 15days, for the last time. I dont know what to do with them.

    • same problem here
      i submit my phone to micromax service centre and they promise me that your phone will be replaced and you will get it in 25 days(max.) and they are delaying too ..

  • I have a YU phoria, I am facing touch screen relegated problems. Touch screen does not working properly. Please help to solve this problem.

  • Hi., due to booting problem I send my you yureka plus for repair before 40 days through a micromax service centre. But I never received it yet. What can I do? How can I register a complaint?

  • Same problem in my mobile also Phone not Charging , even shown charging is going on.
    This problem is come in 9 month, and very poor response from yureka customer care .
    I want to reimbursement or correct this problem. still i m not getting proper response.

  • My Phone not Charging , even shown charging is going on.
    This problem is come in 9 month, and very poor response from yureka customer care .
    I want to reimbursement or correct this problem

    • Hi,

      I have also facing same problem like Devesh And Naaz. It showing charger is connected but not getting charge. I have tried from another chargers too. It is charging from my Samsung charger @ very poor rate.Even if I left charger connected over night though the battery would charge upto 35%.

      I tried to call center but never got connected. At last I drop a mail to customer support after 2 mails they stop replying mail.I am continuously following up putting reminder but not getting any response from team.

  • Very bad service of Yuphoria, I have issue with my screen and called up Yuphoria customer care on 5 Dec, 2015 and informed me that they will replace my phone with in 24 days and I have to pay 2300 INR. I was agree to pay and I have hand over my phone on 21 Dec 2015 and they ask me to wait for 15 days. today is 25 Jan 2016 and still I am waiting for my phone, every time I call these people they have a same answer please wait for 2days. They are not willing to give my phone back, My number is 9811582269 they ever dont replay on the emails. Request every one please dont buy Yuphoria phone. go for some other brand.

  • YU after sales service is really very poor. If u think after sales service is important than don’t ever buy any of the product.

  • D/sirs, my YU yureka is off again n again,battery is heating badly. Contacted to service centre in meerut,but they told me that the software will be downloaded but the all data will be erased. Will u tell me the mathod to copy/save my data and contact No’s in mail I’d or chip. PL help me. My contact No’s in fone memory. Pldo needful action n oblige me. Thanx.

  • Dear sir
    My phone yu yureka 5510 is not work properly . In this phone many problems are Generate so sir plz contact me because i was trying to many times your toll free number 18602122122 but this number responding line busy And i was sent you a mail from my registered maid ID but they don’t even replay any emails.

    very poor services provided by Yu.

  • My phone is defective for more than a month. Within few days they gave me way bill no. and assured to replace in five working days. It is more than a month till now nothing has happened. Every time they are assuring that within few days it will be replaced. It is a worst and nightmare experience with this company. very arrogant people poor product support and indifferent attitude after selling the mobile

  • Hi All,

    Last 3 month back i have repair my mobile from yu service center they give me damage mobile and after that even after calling lots of time i didn’t get any responce from costumer care.I want to higlight this to Mr.Rahul who launch yu phoria in gurgaon if you are not able to provide the service then why are you launched the mobile.
    I don’t think this should work or not but this is the worst service center in the ncr.

  • My phone gets switched off when I receive a call! I got to replace this! I’m fed up with this phone!! And touch problem too! I wanna replace phone

  • Hii
    My mobile is heating more and hanging also.
    Heating is no problem because it’s after some time getting cool. ..
    Problem is only hanging and lollipop version is not updating…
    What should I do plz help. .
    THANKS

  • In yureka mobile ( mod.yu5010) front camera is not working. kindly give me proper solution & service center number . I am stay in pune (maharashtra)

  • worst phone & worst service

    very poor services provided by Yu..
    they dont even reply any emails , i placed a request 1 month before , they havent replaced my phone , every time you call the customer care they asked us to wait for another 7 days and so on but resolution is provided , in short Faltu company..

  • My name is kalirajan I am purchasing yuphoria mobile Amazon 6month using 5month battery day managed please help me my no9042570764 my place sivakasi

  • My camera, or Google play service or the screen lock stops working at any time! This irritates me a lot!
    “This song cannot be played.” This comes written for every 5th song in the playlist, then I have to skip it n continue listening..
    Sometimes the phone supports earphones, the most of times, I connect it but still it’s not connected, so I have to switch the phone off n switch on it again.
    Sometimes I can’t hear other person’s voice on call, but the balnce is deducted! Then I have to switch if off again n restart it!

  • very poor services provided by Yu..
    they dont even reply any emails , i placed a request 1 month before , they havent replaced my phone , every time you call the customer care they asked us to wait for another 7 days and so on but resolution is provided , in short Ghatiya company..

  • I bought YU yuphoria at the date of 4th July 2015. After uta update my handset front and earphone plugin point has not working well. when I contact YU care they told me reset handset, after all when my problem is not resolved, they told me exchange my handset after 15 days when I asked about my handset replacement they told you address not available for replacement when I changed address they told after 2 days we sent waybill no. but 1 week past they did not generate my waybill no. and when I asked them why my waybill no. not generate they told 2 days more need to generate waybill no. Very poor service I provide don’t buy YU handset they only time past with us . no service center in west bengal they waste your time and money too. I goes to compliant with consumer court if they in 1 week not help me.

  • Mera yu yureka ka device or mera 1 month before ka awb number h but aj tak wo despatch nahi kiya company na company fake lag rahi ha or close hona wali ha kyoki mera sa pahla walo ka bhi nahi aaya ha awb number 343511199461 ha or daily customer care wala 24 ya 48 hour bolta rahta ha mujhe lagta ha inki corporate office ya warehouse par jakar kuch complaint karni padegi

  • I purchased a Yureka plus via amazon. i am facing volume issue with it. Then your customer care generate the waybill no of 3 rd December 2015 but still i am not receive replacement.

    No one of your employee resolving this issue. No one responding of my mail.
    every time they cut phone when i was asking for date for resolution.

    this is worst customer service Yureka.

  • Dear friends I don’t tell anything I am also suffered. Pls tell ur frnds and circle don’t bring the YU phones pls share it and rescue ur frnds.me and my friends bought YU yuphoria at a same time 3Mobile’s we having different types problem’s we bought after half hours to start they told (shop) first time working all parts that’s y.my phone every time heating only I can’t touch that.friends phones camera & hanging issues wt we do fully waste of many then feel bad.but I sure my YU life maximum one month only after it burn bcz too much of heat…

  • Hi,

    I Harish Sapariya purhcased yu yureka 0n 26-02-2015, Now contineusly getting charging problem from last couple of days.

    When i pluged charger for charging, the Indication of charging is showing but battery is not charged,

    after 10% of charging again it goes down & down to 0% even if its in pluged.

    from last two days not even 1% is charged, i just spoked to your customer care representative and she guide to contact service centre,

    i got the service centre list from my nearby places but unfortunately all the contact nos are not reachable.

    Please guide what to do…

    Awaits your valuable quick reply…

  • i purchased micromax yu yuphoria but now it affects problems speaker problem & touchpad not working . plz suggest about it what i do

  • i have updaded my yu yureka it was of 73 mb when i download the update and i install it the installation complete and after it a page come of reeboting but it dosent work my mobile is not opening please help

  • I have complaint for getting my yureka replacement.They have promised to replace it within 15 days.But i don’t think so that they coud do so.They have not dispatched the phone yet and last date is tommorow.
    Then what i should do?

  • I have Bought YU+ from Amazon, on Sep 06, 2015.
    Besides it’s heating problem, and battery-draining problem,,,, it also started hanging quite often… Although I liked it’s display & sound qualities with other features also….

    And now, After system upgradation, whenever i’ve tried to put a wallpaper on the screen, after some couple of hours, it just hang once & shuts the screen for a minute, and then when it gets open again, it removes my wallpaper, everytime…..
    M sick of this seriously -_- :/

  • I am Vithal Patil from Pune, Maharashtra,

    I have never seen such type of PHALTU & GHATIYA service. I purchased Nitro A311 mobile in April 2015. & display disappeared.I put in authorised service centre on dated 7/Oct/2015. Since that day I am receiving the reply that you will get your mobile within the 15 days ………….. you will get your mobile within the 15 days. Now two months got over. Still I have not yet received my mobile.

    I am announcing to all that don’t purchase any Micromax product. Don’t take any risk when ever you are going to purchase any Micromax product.
    EKDAM PHALTU & GHATIYA HEIN MICROMAX.

  • My name is Arya. I have purchased a yureka plus mobile from amazon on august 2015. I had two sim cards, bsnl and reliance. my yureka plus mobile was not capturing any network coverage for both the sims. For reliance it showed some coverage occasionally. So i contacted yureka plus customer care 18602122122. They told me that there will be some issue with bsnl sim card. So I ran to bsnl office and got a duplicate sim for my phone. Then also it showed no network coverage. I again contacted customer care. They told me that problem is with sim card and to try other sim cards. So i tried airtel, vodaphone and idea on my phone. It dint work. I again contacted yureka plus customer care. They mailed me some steps to solve this so called technical error. I tried that too. It didnt work. Then I again contacted yureka plus customer care and they told me that they will come home and give a replacement for my phone. they guaranteed 15 days. After 15 days I contacted them again and they told me that Trivandrum, my place is not in there door to door service area and so i must go to the nearby service centre and submit my phone. I tried visiting the place and couldnt find any. I gain contacted them back. They told me that they will hire some courier people to collect my phone and once it reach their warehouse I will get the replacement that too within 15 days. After 15 days I again contacted them, and they told me that that policy changed and so I have to visit service centre in the other district that is kollam. I am fed up with this stupid company and now I am going to register a complaint on consumer court against them and meet some media people to make it public.

  • Yes friends .even am suffering with same here. Purchased yureka plus handset from amazon.four months back . phone not getting charge for twelve hrs also… Contacted to customer service but no results. Very pathetic service… Did a big most stake to buy this mobile. Pls don’t dare to buy this mobile…

  • I have never seen such a worst customer service by any Mobile Company..The reply comes very late on mail & too not satisfactory.. You will have to wait for 15 minutes on phone untill your chance comes & that too paid one. Company has no responsibility after selling Yureka & no idea whatever problems customer might face.

    This is the worst experience I faced after buying Yureka phone which has serious charging issues & its still not resolved. My phone is off almost full day due to no charging being taken by phone & it seems I have thrown my 9000 Rs.

    I would never ever let my friends & relatives ever try any phone of this company.

  • I purchased a Yureka plus via amazon. It was having hanging issue with it. Then your customer care suggest me to do flashing.

    I done this. but still the problem of hanging and Not responding by apps is still.

    I have purchased this on Aug 24 2015 on the launch date of Yureka Plus. But now no one of your employee resolving this issue. No one responding of my mail.

    Please update me on this topic

  • We have purchased a YU mobile handset through Amazon vide Invoice No. KA-BLR06-144105041-4548829 dated 24 Sep 2015 (Invoice attached).
    After getting the new SIM activated, we used it for few days and then the Display Touch Screen stopped working.
    We have handed over the handset for repair at your service centre, M/s Sri Sai Telecommunication, Malleswaram, Bangalore on 03 Nov 2015.
    (Job sheet attached)

    Even after one and a half month lapsed, we have not got the handset repaired. When contacted Sri Sai Telecommunication, they informed
    that new handset is being despatched by courier to our address. But the information we got from the Toll Free Number mentioned in the Job
    Sheet is that they “don’t have any updates on this”. Never expected such a lethargic reply/action from a reputed company like Micromax !!!

    Request you to update us on the status of the handset purchased for our employee and do needful at the earliest .

    • This is not an official channel of Micromax or YU Televentures. Please contact the respective service center or the helpline.

  • I got your mail as per your instructions, I followed everything chronologically but nothing happened.
    So Plz… guide me with a better option and please solve my problem as soon as possible.

  • Hi Yureka,

    My yureka mobile is hanged and I had hand over to your service center at Vijayawada, Andhra pradesh on 7th December. They said that will sending to company. What time I will get my phone again. Actually what is the max period to close the complaint

    Regards,
    Ravibabu

      • Thanks for valuable reply Mr. Singh, but they told minimum 1month. Is it true. Now a days phone is the first wife. So please send my first wife ASAP. And more yureka is superb. The best features and getting superb updates.
        Jobsheet num: S040366-1215-20665010

        Thanks
        Ravibabu

        • I understand your point, Ravibabu, but yeah you cannot compare the service of YU with other established brands. There was somebody who commented here that he’s waiting for more than 45 days already. I’ll just hope that yours gets fixed sooner.

          • Dear YU,

            My Jobsheet num: S040366-1215-20665010, still not resolve this issue. We have buy 22 mobiles yureka/yuporia to official use. And my collogues also using 7 mobiles. How can I suggest to my next purchase. Waiting for reply.

            Regards,
            Ravibabu K.

  • I had submitted my phone to Micromax service center on 05.11.2015. More than 45 days passed and 20 visits to the service center have gone and I am yet to get any response you.

    my service ticket number is E010229-1115-2013-8281DTD.05.11.2015.

    If 45 days is not sufficient time to service , then can you please indicate when I can expect my device back.

  • Hi, This is regarding my Yu Yunique purchased end september (3 months back.). In November month itself the phone got dead and now not even starting.
    1. On contacting customer care, I was asked to go and check my phone at service station. I went to Micromax service station and I was told that its technical issue the phone is dead and I must contact Yu yunique service center directly.
    2. I registered my complaint for replacement of my device with service center on 26th November.
    3. The way bill number got generated after almost 10 days on 4th December 2015.
    4. Today 19th December I am yet to get my device replacement.
    5. So many phone call followup but I always hear lies that it will take only 7 working days for the device to be replaced but fact is even after a month I have not received my replacement.
    6. This is pure cheating and not inline with company’s much hyped policy of door step device replacement within 7 working days.
    7. I am planning to visit consumer court next week itself as I feel my complete money is wasted in this product

  • First of all, Thanks a lot for the great service by you. NO call attending, No reply, No proper Service & specially faulty product as expected!! GREAT JOB for wasting my time, money, Energy & keeping me on false commitment..

    I have purchased yu Yerka mic problrm and music player not working warranty period I have waybiil no but phone not recived no mail answer every day new commitement custmer care no solution

    I hope at-least you people can help me out & solve my issue after seeung this mail asap..

    No – 8437173213 (monsterd grey)

      • YU- Service center is not available here and my location is M.I. Road, Jaipur and when I visit Miocromax service center they are unable to entertain my query.

        So Plz.. guide me and solve my problem.

  • hiiii
    i am dhiraj hail from chapra bihar thats my yureka phone is working condition but problem is hanggage to my phone and charger not working condition and battery backup is very poor pse solve my problem and acknowledge to me sir i again request to sir my charger is change and further guidelines to me. regards /////
    thanking you sir

  • Hi
    This is to inform that you my yureka handset not working well any time the phone hangeg so much and some problem for handset may call the customer care number but they will not attend the call and i have warrenty card so pls you can change my hanset .
    thank you

  • Hi
    This is to inform that you new updation my on handset but its not updated my set .modle number is YU 5510.
    Kindly do the need full….

    Regards
    Sudhir kumar

  • sir my mobile has start but do.not respond anything so.please say this problem my contact number is 9770715002

  • plzz help…!!!
    my audio jack is not working n I m unable to contact customer care service of YU at least YU must establish their. service center in capital cities of India else stop doing this forgery Wid customers

  • Sir merea mob. Hang ho gya hai or warranty period me hai Iska process kya hai ab mera phone dead pda hai pls help me

  • Hi YU!!

    First of all, Thanks a lot for the great service by you. NO call attending, No reply, No proper Service & specially faulty product as expected!! GREAT JOB for wasting my time, money, Energy & keeping me on false commitment..

    I have purchased Yuphoria on 5.12.15 from SSB, JM Road, Pune, & Before that I had purchased same mobile with heating problem which was replaced by them on next day… AGAIN in 2nd handset, there is a problem of audio jack and I have submitted to Infinity Solutions service center(Narayan Peth,Pune) on 7.12.15. I was told that It will be replaced in 3 to 15 days ( which is very long period just for replacement), I am still expecting call or proper service from you (which is again a Illusion).

    I hope at-least you people can help me out & solve my issue after seeung this mail asap..

    No – 911476052524121 (black+silver)

    Invoice No – RR1504

    Regards
    Swapnil

  • my battery has lost its capacity to store charge.my house is @ thrissur and wat want to do for it to get serviced?

  • I am purchased yureka in few months ago
    but no earphones in my box,its very bed..
    I need earphones of yureka

  • I was tried to calling many more times to customer care no from my phone & some other device also.But I m not able to contact.There is wrong no which was in my phone given inbulit & also given on site.There is no reply on email.Plz give the right no & give the proper service

  • my phone display is not working properly . m mail bhee kar chuka hu kai bar magar koi reply nahi aaya m media m hu
    muje do minut lagegenge compny ki dazziya udanne m . zaldi mera phone theek karo

  • Sir I am purchase your brand fhone yu yunique on 8 November
    By snapdeal
    But sir snapdeal give me a Chinese fhone
    In aback side on a fhone made in China
    But I know your fhone made in india
    So please change my fhone
    Never u change my fhone so m going to consumer court against you
    Nd snapdeal

  • Dear customer executive,

    This is to inform you that I, Rahim Khan had given my mobile (Yureka-AO5510) for service on 30.10.15, scanned copy attached for your reference. On contacting several times, there is no response from your end.

    Supposed to delivered my device within 15-20 days, but till now i have not received. For this kind of simple rectifications so many days you people are taking. I don’t know what kind of service providing to customers.

    Immediate my mobile has to be rectified & delivered, otherwise i will make big issue.

    Hence kindly let me know the status of service and time to collect the same.

    Job Sheet No: S010088-1015-20017769

    Given Date: 30/10/2015

    Regards,
    Rahim Khan
    9741233925

  • I have updated successfully my phone.
    But still not display when outgoing and incoming calls.

    I want to replace my phone.

    Please tell me nearest service center.

  • software problem when updating and dialler is not opening. phone is getting slow.asking for cyanogen recovery.updated to 5.1.1 lollipop version but asking for cyanogen recovery.my area pincode is 523105.please send the service center details near to me.

  • Main yuphoria last week liya but mujhe apne phone mein cyanogen os nhi mila mujhe apna phone cyanogen se replace karwana h toh main kya karu

  • i have purchased your company mobile which is still in warranty period. my phone was out of order due to repaired piece and not the brand new. pleased send me brannd new mobile.

  • My yu yuphoria was working very great. But today i noticed that the display is not working and anything is not coming up on the screen as well. So can you guys get me a replacement or repair it because i really.liked the device. So plz reply!.

  • we are completely mad to purchase these mobiles. I was passionate to collect these group mobiles like Yureka and Yuphoria but all these mobiles are very worst than china mobile. Chaina mobile is very better than these company mobiles.

  • I purchased the YU mobile 6months back and from last 2 days the speaker sound is not working properly. All the sounds ringtones, music, all other audio’s are not played clearly.

  • I’ve been facing problem with charging since 2 days…it’s taking lot of time for charging. In fact it charges only 10% in 1 hour…how can I fix this issue..??

  • I want buy a new YU yunique mobile for 22 days. My mobile is super. But only lase hanging problem. Long time using the mobile automatically is mobile was locked. Do you pls solve this problem .contact from 9087268848 what’s up no….
    By -Nellai…

  • Hi,

    i am fed up trying to reach you people can you respond us on any of our number – 9884973483/ 9841647520.

    This is a really unacceptable service provided by this company.

    Kindly respond.

    regards,
    Vandana

  • Hi team

    i purchased YUREKA phone at amazon in Month of May 2015 for 9000 Rs.
    I am facing serious issues with the phone .
    Dialer is not opening
    settings not opneing
    gallery not opening

    I submitted error report also from my phone

    Customer care number is not working not working though i am calling in correct timings

    1860-212-2122

    facing issue since 2 days. no one is responding.

  • My yuphoria had a software problem. So after writing many mails they replied after many many days stating we will replace your trans receiver without back panel also. And they gave a tracking details. Now when they told we’ll replace only the receiver what I understood is that they’ll give me a refurbished piece. I want to know clearly what is yu trying to do give me a new piece or a refurbished one??????? Also if they replace only receiver the imei no’s will by changed then in future if any problem how do I claim the warranty if imei no’s are changed. Yu give a clear cut idea. No reply no phone call and all from their side. What kind of service is this.

  • Complaint on consumer forum website.
    Rubbish handset with fooling marketing.

    Hello

    I am an user of Micromax Yureka plus phone . I had purchased this handset ( YU Yureka Plus- Alabaster White ) on july 24th 2015 from amazon.in, and i am facing issues since the day i got my phone.
    I contacted amazon.in as well as yureka plus customer care center and they assure me an assistance but even after resetting the phone several time, the issue was unresolved.
    After calling numerous times, they took my complaint and got my phone replaced with a new handset.
    I was beyond happy with a new set, thinking that the problem is gone. But it was my misfortune to think so. The phone came with the same issue and i am assuming its a default problem in yureka phones.

    I again contacted amazon.in and they asked me to contact ( yureka Company people) in order to get my money refunded.

    I did the same and contacted ( Yureka helpline ) They rejected my plea and told that they cannot give a DOA certificate which will help me get my money refunded from amazon.in . I am feeling helpless. Please help me out of this situation.

    I am an employee, hence i do not have enough money to buy another handset worth thousands.
    I request you to please look into the matter and help me as i am feeling disappointed after this incident.

    Below are my purchase details :

    Order : 404-1737185-411556

    Product name : YU Yureka Plus- Alabaster White

    Received on : 3rd aug 2015

    Price of the product : 8999

    My contact number is 91-9643547458

    Please look into the matter and help me .

    Thanks and regards
    Naveen

  • I purchased YU Unique phone in last month now phone is having problem on screen ,I contacted to customer care number of times but they are not responding to mails. It is worst experience with me.

  • sir i am used yu yureka phone and it now that was problem for andriod 5.1.1 version. now mobile was displayed only recovery options not other uses. so please how to software problem my area pincode no 624005. which service centre in my area and details

    • Name : M/S Indiraa Communication
      Address : Door No,61, Anush Complex, Amc Road,Dindigul
      Post Code : 624001
      Mobile No : 9245118888 Phone No : 0451-2423524
      Email id : [email protected]
      Working Hours : Monday to Saturday [10 AM to 7 PM] (Except National and Public Holidays)

  • Whenever i am trying to find out the service center in Bangalore , the drop down is not working.
    Can some one tell me the service center location in bangalore.

  • Hello sir main YU euphoria 5010A mobile phone use Mar RHA hop mere phone me headphones work nahi Mar RHA hai kya meat headphone replaced ho jayega aur kaise pick Marne me life aayega uske bare me details bataiye.iss phone ka display jab videos play karate hai to kabhi kabhi blank hone lagta hai .aur sabse Bari problem heating hai iseke back side me Babur jyada heat ho jata hai.pllezzz…plezzz…sir solved kare.

  • All of guyz listen dont buy Yu products salle chor hai ye .. Kangal kahi kay. .. Mera yureka 27 -8-15 ko jammu kay micromax kay servise centre mai dia tha unho neh kaha ki phone delhi bhejna hai. Aur yureka call centre ki maa chud rahi hai line busy kar di… Hamara paisa ye china kay madarchod kha gaye.. Yu company mijhe phone kar +917298315112. Aur jammu mai koi service centre nahi hai choro ka. Salo hamare mobile bhejo Mera paisa tumhe pache ga nahi. Bhukamp mai tum sab mar jao.

  • R, sir
    I bought the YU yuphoria by online shop the product is damage and in this phone have problems of screen flash the blue color and camera problem plz can YU help me

  • mera yu yuphoria 5010A ka headphones work nahi kar rha h aur ye phone bahut overheat ho jata hai kabhi kabhi sim bhi kam karna band kar deta ha.maine ye phone amezon se 16oct 2015 ko mangaya hai iska kya mera area ka pincode 600077 hai kya pick karne aa sakta hai plezzz..pleazzz help kare sir.

  • Mera Yureka Cell phone Dead hua 5-09-2015 Or av tak kitna baar call kar chuka hu bolta hai sab aapka set pick up karke aapko jaldi se jaldi helf kiya jayega av tak kuch nhi kiya sab 2 manth ho chuka hai ab head office hi Jana padega

  • im from vellore, i bought yuphoria mobile in jun 7th, now my touch screen was not working, what can i do, where is service center, i have one year warrenty card.

  • Mera yu yuphoriya 5010

    Mera mobile pick-up 27,november 2015 ko hi hua h.
    Abhi tak mujhe return mila nahi.

    Aur me Rs. 2299 pay kar raha hu fukat me nahi leraha hu.
    1 week se call try kar raha hu call busy pe daal k rakhe tumlog

    Ek baat dhiyan me rahe yu compny ko…
    Agar mobile Monday 16,november 2015 tak mujhe received nahi hua to me
    Head office ja k police component karu ga..

  • i have facing an problem on installing custom rom in my mobile ,my
    mobile got hardbricked cant recover pls help me to recover my mobile
    from this i love yu product it is pretty and affordable nd
    comfort……pls help me to relieve from this situation ……..reply
    me soon
    contact no-7200239440

  • Hi,

    We have bought the YU phone in the month of May 2015 and by the end of August 2015, the phone automatically stopped working today. While contacting the Customer care of YU there was no response for a period of one month and later they responded stating a new battery has been dispatched, kindly chekc with this.

    After checking with the battery still no change and when we wrote back to them still there is no response. I really cannot understand the Service of this company.

    Kindly anyone from the company contact us (9841647502, 9884973483) otherwise we would be forced to take other actions.

      • Hi,

        Firstly, I thank the customer support for there response via phone call.

        As advised by them, we checked with the authorized dealer and they mentioned that the phone will not be accounted in warranty as this has been checked by the normal service center. And the charge to repair the phone is Rs. 2250 which is really unacceptable by us as the phone is completely in warranty.

        Since there was no communication from your team end and we had to have a solution for the phone to communicate (also no spare phone) with others we tried to get a solution from the other service center with no success.

        This cost is really unacceptable, so kindly check and help us with the solution.

        Look forward to your immediate response.

        • Please understand that this is the policy of every company. Any unauthorized repair is not allowed and I don’t think you’ll have any luck getting your phone fixed for free. Still, you should try contacting the helpline.

  • I recieved a defective yu yunique….gave the defective item to service centre for replacement.. Support excecutive told me that phone will be replaced within 15 days but so far it has been 22 days…. I dont have any any idea how to track replacement. Of the phone .. Plz tell me how to track the phone….

  • Hi ..
    My yureka Mobil is going hanging 4 to 5 time in. A day & voice is not hearing clearly . mobile is going 2 heat soon ..also opp clients so much off time didn’t hearing my voice …

    Am complaint 2 time in Yureka customers care but they giving some tips & updating plans ..but it’s not helpful .in my Mobile problem is going on.. am so much off disappointed about yureka .

    1st am using Maicromax canvas 114 it’s too good after am using Yureka because of Maicromax company will tie up with this company .
    Now Yureka is didn’t given good service 2 people..Yureka & Maicromax name also going down because off yurekas bad customer servicing in Bangalore.

  • my yu yunique phone does not catch network anywhere i go, so please tell me how to get doorstep service replacement on this piece.

    • As the company does not accept warranty for water damaged devices, you’ll be needed to visit the service center and get a paid service.

  • Poorest customer service I have experienced.I have send my phone to replace before 1 month ago but still I don’t get my replaced phone from them they don’t give my phone to courier service and extend time whenever I contact to customer service.do something pls deliver my phone as soon as possible

  • I Had purchased new YU Yureka Plus on 05th Oct 2015 Through Amazon.in

    The same was delivered to me on 07th Nov 2015.

    The problem in my Phone is coming from today’s morning (Phone Automatically getting OFF and takes around 45-60 min to Restart and again getting off in 15-20 min)

    • You should get it replaced from Amazon. Explain them your problem and they’ll hopefully book a return for you.

  • my yureka has been totally dameged due to accident.i still have warranty.can i have it replaced?will i be charged for replacement?

  • My phone is taking around 3-4 hours to charge full! And pics songs or videos get corrupted!! 5 months old phone..! Serive center not answering calls! Phone located in Mahim… Please mail me how to rid of this things!

  • Guies my suggestion is don’t take YU yureka

    phone it having lot of problems plz plz plz

    Don’t take following problems

    1 very highly heating

    2 camera issue

    3 Hanging Issue

    4 Battery Drain Issue

    5 after that customer care do not helps to us

    they giving very bad steps which is nothing

    helping to us so plz don’t take I suggest take

    MOTO E WHICH IS BEST BRAND

  • I bring yesterday YU yunique mobile from snapdeal ,, its have heating problem ,, my money is wasted from YU company

  • Dear Sir, I sent my phone two weeks ago. It has been received by the service centre and has been there for 3 days as per as the courier information. However I received no notification from you. How can I call them up and ask about this?

  • How can I know about warranty of Yu Yunique mobile phone, which I purchase from snapdeal on 31/10/2015 but snapdeal have not provide any warranty card or on invoice.

  • My phone I.e YU unique is autolock at time of working after it all the setting of display is changed. I called service centre many times but no one tell me the solution.

  • Im getting blurr sound when im calling from my yu yunique mobile.
    I bought it last 2 weeks back.
    How can i solve this problem.
    Im from kadapa dist. Andhra pradesh

  • I have a problem on yuphoria , I.e signal problem, I don’t receive the signals in side the any room r apartment .

    Any ( door ) / service center is near to BTM layout in Bangalore

  • Dear Sir My Phone is Damage in Display no see the numbers so my display has stopped working,can i know is dr any door step service available at my location-Narsampet-506 132, Dist: Warangal, Telangana State

  • I bought yuphoria. I had a prb with its ambient light sensor. I contacted yu they were very responsive to my mail. They gave me an assurance that theyll replace my mobile. Afterwards also my prb was not solved. But now when I mail them no reply no call. Yu service is trying to cheat people with its online services

  • We used the Yuerka Plus Phone.I Am used before 2 month’s So it’s have automatically problem.
    So can u help me,and issue me this phone battery and Adopter and USB cable.

  • At the time of working on my phone I.e. YU unique is not working properly. Phone is autolock after 1 or less than 1 min. and wallpaper setting is changed. Help me to solve this problem . phone is 1 month old.

  • Mere phone ka charger damage ho gya h mene care par call ki to number does not exist bolta h ab m kya kru

  • my yu problems
    1,am getting heating problem during calls.
    2.sometime some apps are skipping(not displaying at all) whenever i reboot only am able to get..
    3.somtimes not getting ringtone and displying while incoming calls.

    please reply me ASAP through mail

  • my Yu Yureka was working good for the last 5 months but for the last 5 days it gets heated up when i am not using it and the battery gets drained with in 1 or two hours and I am unable to use it. what should I do?

  • I got mobile YU ureka from shopclus. Com it’s defective .getting more heat,and paging during video and audio play.company say contact to service center about replace or refund how I solve my problem?

  • I m not getting clear voice on either side. The person listening feels that the speaker is on what to do?

  • Can you please tell meh the charger specifications for yu yureka..actually my original phone charger was reducing the battery even while charging…. I throwed it out… Now bought many but none is working…please tell me the voltage..ampere etc… Or suggest any charger …please

  • Dear Team,

    We are facing lot of issue after updates of lollypop OS, Wi Fi not working, hotspot not enabling & etc…

    Even customer care number is saying wrong number & unable to contact or unable get touch with internet also for offline support file in internet.

    Who can help in this regards…

    Thanks & Regards,
    Janarthanan
    9345609197

  • I got damage in touch of yurekha mobile in accident ..I want repair it .pls help me to contact customer care.

  • Mera yuporiya mobail amozo se mangwaya par problem he is me screen touch krne par bhi on nai hota he or botun dbane par bhi nai hota he bohat bar karne par hota he kya karu me thane .Maharashtra me rhata hu plz problem Sol karo meri

  • My Mobile yureka was dead from last 3months I call YU care they said for some verifications and I clear that now don’t replay from YU care and the service is very bad I call 40 to 50 times BT no response…
    And now mobile is not in working condition …..YU service cheat with me its a fake company…and you Mr Rahul Sharma plz help me…. my 9000 was west or not…..

  • Sir my ticket no is 1519339 a am wait for 5_6days wihin 48hours above and i can’t give the way bill no please generate my way bill no seriously

  • my yureka is in complaint and pickup for one month(02/10/2015) but till date not replaced the same . pse replace my set due to i am facing sevaral problems.

  • Sir my YU yureka is having issues with its proximity sensor I contacted the YU care they suggested me to perform a hard format process even after performing it the problem still remains .sir i need to know that whether there is an authorized service center of YU in jharkhand state or not

  • I recently purchased a yureka plus. To my surprise it comes built in with Kit Kat base android version, I want to convert it into Cynogen. Can I get it done at the any one of the service centers ?! Thank you

  • Sir yureka mobile me suddenly touch kam nhi karta or 2;3 hours bad apne aap kam karta h kya kru sir place sujjest me

  • Sir mere pas yureka mobile h Jo kisi friend se liya h mere pas uska Amazon se Jo bil aaya h WO nhi h or NA hi mene order kiya tha Jo email id WO nhi h but
    Is mobile me some problem hoti h to mujhe bill ki jarurut h to me use kese lu

  • i had purchased yureka plus..but facing one big problem that is camera..when i take a photo in flash or in low light, the quality comes in pink,,plz help how to fix it

  • I live in jammu & kashmir… I spoke to Yu excecutives i was told that ur phone will be replaced .. My adress wasnot available for pickup/delivary so i choose to get it replaced at any service centres in j&k… But the first problem is i contacted one of the service centres & i was told ur phone will be replaced plus i asked them have u ever done it/replacement they replied no…. Secondly are they relaible as they are thrid party service centres not officail

  • sir..
    i want to know where is YU customer care gallery in mumbai . bcz i have a prblm yu yunique i want to same
    thingh cahnge

  • There is problem in my yureka mobile, its camera is not responding and battery problem please give me customer care no or service center no.

  • I purchased yuphoria yu5010 in October and I’m facing a problems of wireless connections it affecting a lot to me.. I suggest people not to buy this fucking phone. Its a very bandal phone this a worst experience in my life to my this kind of phones.

  • when i switch on the yu yureka pluse after 5 ya 10 minutes the phone is automatically restart so many time and the phone has been heated as well.
    what shall i do for this problem??????
    give me reply

  • You all of you listen carefully…
    Yu company choor company h
    Service sab se zyada ghadiya hai
    2 month se mera mob pick-up nahi kar pare adress contact no. Dene k bawajood…
    Yu ki koi service center bhi nahi jaha jaa k kuch bol bhi sake…
    other mobile phones ki gallery hoti h n all that…
    Me to bolta hu band karwa do company ko hi

    • Actually, you recently introduced some service centers. You should try visiting one nearby you and see if they offer some help.

  • I purchased Yu Yuphoria phone and struggling for last 10 days. Customer Care is not able to help much. I am not able to do or take call. this is really bad experience buying Yuphoria phone.

  • sir , this is sandeep . i have purchased YUREKA AO5510 oin January 2015, by ONLINE through AMAZON . now iam facing too many problems with it
    from last 9months continuously ONE by ONE like
    1) NOT charging but shows CHARGING,
    2) HANGS,
    3) Runs SLOW,
    4)AUTOMATICALLY ON/OFF,
    5)APP Updating Continuously,
    6)BATTERY Problem -discharges even while CHARGingHEATING Problem
    & FINALLY IT GOT OFF PERMANENTLY FROM LAST WEEK
    .
    THIS IS THE WORST EXPERIENCE IN MY LIFE.
    PLEASE REFUND MY MOINEY.
    .
    ‘WENT TO SERVICE CENTRE, THEY SAID PHONE SHOULD BE SENT FOR REPLACEMENT BECAUSE OF “MOTHER BOARD PROBLEM”
    .
    I REQUEST U TO REFUND MY MONEY IN AMAZON ACCOUNT, & ILL BUY ANOTHER BRAND THROUGH IT.

    • Please follow how the service center instructs to you as the money is not refundable. For further details, contact the helpline.

  • I want to know about the quality and product review of yureka mobiles. Also about the service and repairing of mobiles. If I face any problem where I go because I don’t know about your service center . I belong from jind please introduce me about your all services near jind/Panipat/karnal. I Hope you will consider my problems and try to solve it. THANKS

  • Sir
    I had purchased micromax yureka online by amazon .Now I am facing some problem I am unable to receive and make a call .
    How can I go to service center . I don’t have hard copy of invoice . Only order details are there in mailid

  • Dear All,

    pls suggest on yu yureka plus for buying, who is using this phone pls share feed back for purchasing

    • please don’t buy that phone. am using this phone since 1 week battery backup is too worst phone is not working properly and camera is worst. i suggest this i snot the right mobile to purchase.

  • I had given my mobile for repare in micromax gallery in old panvel, but we had given wrong address so the phone has been misplaced

  • So if you have service centers in Guwahati than I can purchase YU products.. I am scaring about the service center actually

  • my yureka screen was damage .i call customer care he said i will pay rs 2999 he will give me new phone . he pickup my phone from home and give me a complain no 1396768 .after 7 day i call costumer care he said nothing and give a another complain no . 12 day have pasted i cannot receive my phone what can i do how to check my phone stetes.

  • only damage Yu Yueka Plus Moondust Grey mobile sets are sold by Cloudtail India Pvt. Ltd., Bangalore through Amazon

  • this phone is very very bed and i wish to all person never buy this phone it has many problem in funtion and other pls pls pls pls not to purchase this phone and money waste. not to work properly and all time i have face problem

  • i have brought my yureka 2months before it has hardware problam i have taken to service centre they said to repair it i will take 50 days can i get before 50 days

  • I have purchased a cell phone YU YUREKA AO 5510 through amazon.in and unfortunaltely the display has broken. Now I wish to replace it. I am ready to pay the full amount of cost. what shall I do to get it replaced.

  • YU mobile is good but service centre is not available I have taken micromax yuphoria but speckar is not working for that I have contact doorstep service but they are giving useless guildeline and refuse to come for service.now I am bored to contact because contact is wasreles.so I tell all of you please check the service centre available or not before buying mobile.
    If any one have solution this YU mobile problem please tell me

  • I bought yu yuphoria phn last week but my phn not connect charging . it look like a dead phn or customer care not provide services….. ### ***BLEEP***

  • iam purchaging yu mobile in snapdeal
    display was not working properly
    my address palakollu .andhra pradesh.
    plz suggest custmer care center near vijayawada

  • i purchased a yuphoria before teo days… its speaker is not working… plz suggest any service centers in kochi….

    • If it is still within the Amazon returns window, it is better to return it rather than going for a service.

  • my mobile gets hanged and I bought yu5010 last week only what can I do while rebooting also it gets hanged and while using it gets switched off

  • I am Ranjeet Ghodake ,Purchased YU Yureka Plus from Amazon 0n 16 September 2015,
    My mobile screen is cracked in easy way kept in pocket ,also its battery draining problem with heating phone ,
    YU no but if the service level is like this ,how can we get solution for any service problem .

    required urgent solution on same.

    Thanks & Regards,

    Ranjeet Ghodake
    Cell:+917757013602/3/9673609977,

  • I have purchased my mobile on feb 2015, now i am facing that my battery is draining so fast and taking more time to fully recharge.

  • I had parches “yu yuphoria “ mobile from amazon
    But today same mobile automatically disappear all icon & showing on screen only “yu powered by android.
    please give proper feedback.

  • Dear sir
    I had parches “yu yuphoria “ mobile from amazon order no =403-2871466-4786764 on 13th jun 2015
    But today same mobile automatically disappear all icon & showing on screen only “yu powered by android
    Please help me what can I do
    Give me Mumbai anyone customer care address

  • I have bought YU yuphoria before 3 months. Iam facing problem with my front camara. When iam taking selfi the screen turns in to red and black spots, the face is not visible. I had contact the customer care. They told me to rebot my phone,I done it. But iam facing same problem after doing rebot. So please give me a suggestion. Mail me sir

  • I lost my YU YUPHORIA last night is it possible to get warranty for my lost phone …?? Someone Please answer me..!!

  • Sir I perches YU mobile but mobile very times hang so please send service center address in maharastra

  • This is a third class product, i bought one yuphoria one month back and that got faulty before few days. i contacted to the service center and i was shocked with their reply (you will not get your device before one day, sometimes it takes two months also). after that i mailed to the reply by the yu support team was also shocking that (Please co-operate with our service center, this is our company protocol and we can not do with the timing). Now i want to ask to yu team that one month time to repair a newly bought handset is the revolution to Indian Market….????

  • I buy yuphoria mobile. I am facing issues sometimes getting mobile hang and dual sim disconnected the network. And contacts are not supported also brigthness issue Please send me your advice.

  • I have purchase the Yu yuphoria but when I do the brightness fully low. The phone screen turns black and I could not see anything and after restart face the same problem…
    So Plz help it out….

    • just go to display and lights in settings and then cturnoff the brightness based on day light option it will solved

    • just go to display and lights in settings and then cturnoff the brightness based on day light option it will solved I am also have such issues.

  • I have purchase YU Yuphoria but I have not got cyanogen 12. So its original product or not. And my android version is 5.1.1. So its genuine or not plz let me knw

  • I buy yureka mobile. I am facing issues sometimes getting mobile hang and Mobile data disconnection and dual sim disconnected the network. Please send me your advice.

  • hello sir/madam … i have yureka mobile in that mobile i have some accdent problem and my mobile touch hai broken and it not working so i want to service that mobile..

    • It is normal for a phone to heat up when used. Do not worry and continue using. You might want to underclock the processor a bit if you can’t bear the heat.

  • I purchese a yuphoria divice bt my display is broken my refrance ticket no is1356519 can i know when my divice piked because it had 20 days gone and yu custmore care it will picked up soon form 5 day yu door step service is like a govt. service if u are not abele to give your custmore good service change your service type

  • I have installed a stock rom in my yu yuphoria. after installing it suddenly the mobile switched off and wont turned on
    I used many solutions to flash the software…but no result.No boot options are showing and no fastboot mood.it is like a hardbrick .I want solution very urgent regarding this problem

  • My yureka phone suddenly switched off and not getting started again. I took it in february 2015. Can i replace it

  • Last two weeks later I complaint my yuphoria loudspeaker issue and after YU cust.. care says my divaice change in 1to2 days but yet time till not any couriers service provided for me to door step plz help because my mobile is without ringtone bell my ticket no. 1384783

  • One thing about yu yureka is if you have some problem in this phone they will replace your phone with an old phone not a new one…… And before this they will make you a mobile phone engineer. like ho to boot your device ,how to reset it how to update it etc…….

  • My phone is problem hiit aor haing app log problem shol nahii karte nahi mel ka jawab dete ho app ka phone aor app log vekar hai 7_8 din ho gaye magar koi sunta hi nahi nahi koi sahi jawab detha hai band kar do is kampni ko

    • 01413325300 this number is customer care number

      any query pls call this number and your problem will be solved

  • i have purchased Yureka mobile in Feb 2015 month,just one month its working proper but from march month i have face lots of issue regarding battery connecting,mobile hang in every minute.
    from last month in a day i called three time to customer care to Yureka for this issue.but they didnt reply to me.
    so please do the needfull in next 2-3 days i want reply from Yureka another i will go to consumer forum against the company.

    sunil

    • 01413325300 this number is customer care number

      any query pls call this number and your problem will be solved

  • ***BLEEP*** Maine 1 thousand k aap k call kar liya bus an case karna baki hai pyar se aap lok samjta nahi na mail ka koi jawab an bhi koi solution nahi hua t aap logo par case hai bus

    • 01413325300 this number is customer care number

      any query pls call this number and your problem will be solved

      just try friends

  • My problem is datacable not connected and not charging the mobile I have requested to please change the datacable thankyou

    • 01413325300 this number is customer care number

      any query pls call this number and your problem will be solved

      just try friends

  • We have used Micromax Yu Phoria 5010 moible last 3 Month. But My mobile is not working in properly problem creating is Unfortunately,Google Play services has stopped & Unfortunately, the process com.google.process.gapps has stopped. So please solve my mobile problem. Problem created on 26/09/2015 many problem in this mobile after 26/09/2015. Mobile Hang Problem, Charging problem, Gallery problem etc.

    • 01413325300 this number is customer care number

      any query pls call this number and your problem will be solved

  • I have purchased a Yuphoria mobile and i did format this mobile a few days back then i found after the done format picture quality get too bad of mobile so please suggest me what i do and provide the service center address of jaipur.

  • i have purchase yuphoria mobile.some time I feel my mobile is not working no display then very hard push on lock button…so this mobile is a sensor problem…please check my mobile

  • I have purchase yu mob infeb 15.i feel now and then i face problem like hanging sometimes screen locking no respince on touch screen..now facing problem photo or screenshot not saving. In galary or if wants to deleate photo from galary it display unfitunatly galary stooed. Tried to contact yu cust care but sys no not exsist.i Feeli have done mistake by purchasing this mob

  • I purchase YU yureka phone in amazon. I have prblm with video camera. in my ph video was not recording. its very inconvenience to me. plzz any one can solve my prblm

    • 01413325300 this number is customer care number

      any query pls call this number and your problem will be solved

      just try friends

  • Reference Ticket id: 1353214 YU YUPHORIA PHONE BACK SPEAKER NOT WORKING last three day two time call on 1860-212-2122 but still not get solution. what i do now.

  • I have yu yuphoriya phone puchase on the date of 18 jun 2015 from last 13 sept i have problem with back speaker. i have call to 1860-212-2122 this no the are reply for hardware reset formet , also given flash and procedure to reload software but after all this procedure my phone back speaker not working. now last four day i have call two above no but they are not reply.

      • 01413325300 this number is customer care number

        any query pls call this number and your problem will be solved

        just try friends

    • I have same problem as you back speaker not working but YU care have no problem about there costumers because costumers are responsible to bought this cellphone but I can’t suggest to any one buy this mobile

    • अगर आप को किसी से दुश्मनी निकालनी है
      तो उसे युरेका उपहार मे दे
      18602122122 फोन बंद है 14.20 Date 8th October 2015

  • yu customer care phone is to costly. all most time we have to wait for 2-3 min for waiting call. every time need to inform all back correspondence. very poor service.

  • I have yu yuphoriya phone puchase on the date of 18 jun 2015 from last 13 sept i have problem with back speaker. i have call to 1860-212-2122 this no the are reply for hardware reset formet , also given flash and procedure to reload software but after all this procedure my phone back speaker not working. now last four day i have call two above no but they are not reply. i suggest to all people pls do not buy this phone. there service very poor.

    • 01413325300 this number is customer care number

      any query pls call this number and your problem will be solved

      just try friends

  • I will purchase a Yu Yureka mobile phone through amazon, my phones display doesn’t work. So, Please give appropriate reply…

    • Hello Madhuri,

      same problem is here. I’ve goes to service center and replace a new cell phone by yureka instead of old.

      so you can try and they will help you.

      Thanks.

  • Phone is 70 % good but there are some issue with services, they are not providing proper services. As i have problem with hardware issue still they are suggesting me to flash your phone and after that we can go to the next step. Without flashing they will not providing further services and still i’m facing issue with my phone but no one is responding from there.

  • Reference Ticket id: 1247128

    No Reply found from ‘YU Support’ “[email protected]” from 15 Days even so many reminders send to them. i am following up by approx 1 month for not working of charger & Head phone.

    No Senior person read mail from YU Customer Care

    No Toll Free No to talk with him. given no. 1860-212-2122 charged 15 Rs. per/M & for 1 call takes time 30 Min.

    anybody suggest what i do.

  • guys i ‘m about to buy this phone but after read comments of user of this phone I came to know that this is not a good phone for me.
    so I’m not buy this phone.

  • Complaint no-1325770
    Regarding : Camera is not working & Camera Icon also Deleted, this complaint registered by last 15 days ago
    till now bloody fuckers not responding, when i called helpline service i getting same feedback “you could wait either two day’s”
    if any body have a suggestion plz suggest me to solve this issue.

  • My yureka phone restarting issue complete 2 month duration .your service is very badhave a Yu Yureka that is 4 months old. The phone screen goes blank on receiving a call. After this, I cannot receive the call as the screen went black/blank. I called customer care. They asked me to go to calibration and tried calibrating. No change. Factory reset, no change. Hard factory reset after entering recover menu, no change. OS re-install, no change. Finally, they concluded that this is a Proximity sensor issue. Since the phone is still under warranty, they need to get me a replacement phone. I am still to get this after 2 months.
    This is the crappiest customer support I have ever come across.
    Also, I am told that “actual service centres” will never give me replacement. How is this for Customer (non)support..

  • sir i am having charging problem in yureka phone i bought it this june only sir plz help me send ur door step team i am in kharghar

  • I have a Yu Yureka that is 4 months old. The phone screen goes blank on receiving a call. After this, I cannot receive the call as the screen went black/blank. I called customer care. They asked me to go to calibration and tried calibrating. No change. Factory reset, no change. Hard factory reset after entering recover menu, no change. OS re-install, no change. Finally, they concluded that this is a Proximity sensor issue. Since the phone is still under warranty, they need to get me a replacement phone. I am still to get this after 2 months.
    This is the crappiest customer support I have ever come across.
    Also, I am told that “actual service centres” will never give me replacement. How is this for Customer (non)support.

  • i yureka mobile got damaged, there is no service given, even after i m ready to pay for repair, its worst customer care service, you never buy this product in future you have to suffer.

  • Dear Sir,

    My YU Yureka phone is not working properly. Screen blackouts as the call came. I can’t even see the caller’s name. Calls drop frequently (no network issues). And I don’t understand how on the earth a phone with 64-bit octa processor and 2 Gb RAM can hang! but yes, it does hang almost all the time.

    Please reply me asap.
    Thank you
    Navneet Singh

  • Dosto yureka ka koi bhi mobile mt lena sale bkwas company h support thik nhi h.or koi parts agr miss ho jye to bo bhi nhi milta h .

  • My phone is dead since last two and half months and compliant is registered before two months.Persons are just talking but no firm solution . Very poor service.Do something .

  • Poor Worst service center…..

    Please before buy check the service center response. No physical service center is there. You have to call them every time.
    I have issue in front camera & has logged the call then give one troubleshooting steps & again call them new steps.
    Again call there answer is we are checking. Hows there are checking if mobile is with me so funny silly question there are asking..

    Again call answer our technical team will call you in Next 24-48 working hours

    They will not replied via mail & they are thinking customer mail as a junk.

    This phone like Chale to chaand tak nhi to shaam tak.

  • I upgraded the yureka mobile to new version by downloading on the net . there after I am getting frequently system hanging. After number of trails, it is opening. Please do something.

    • Hii my phone yuraka to new version by downloading on the net .there after I am getting frequently system hanging. Please do same thing.
      This is my request

    • My yureka mobile handset charging time hot and after new version update incoming call time display light automatic off ,contact number problems,hang ,

      • dude its a proximity issue and you can solve it easly press from your dial paid *#*#7769#*#* and you can see a display then click on start and after press exit your problem will be solve

  • my yu yureka doesnot working properly
    it doesnt show images & vedio in gallery
    100 % charged bettery only works for 2 hours

  • yu company is totally fooling people in india guys iam regularly calling at its service centre but they are not response me… PLS GUYS DONT PURCHASE ANY PHONE FROM YU YUREKA OR YUPHORIA VERY poor after sell service very very very poor. Shame on u YU brand

  • I bought yuphoria 5010.on 25 june.2015 from amazon.now phone display screen broken.i search in local market in mysore.karnatak.this display is not available anywhere.i asked authrised service centre.they also told not available. so please let me now the service centre in mysore or send me display screen immidiately.my invoice no.HR-DEL2-144105041-2602226.my contact 00917760491552.

  • Hello Team,

    I got my Yuphoria in Amazon.in on the first sale. May 28th. The phone was working fine. But now, the touch is not working.

    Please help me how to overcome this issue. The phone was not dropped down or any physical damage was done.

    Please let me know how and where can i find solution and whether it comes under warranty for replacements… Please Help!!!

  • sir.. mera phone me call aane par kisi ka awaz sunai nhi deta or na call karne par. kisi se baat karne ke liye earphone dalna padta hai yaa phone speaker me daalna padta hai.. kyaa karu. please fix it

  • mei pichle 2 hafte se complain kar raa hu yu care paa but no any responce sab kehte hai sir 2 din mei aap k paas caal aa jaaegaaa but kuch nii aata ek dum fuddu service hai yurekaa kii

    mera phn during uses apne aap hii swith off ho jaata hai or apne aap hii on ho jaata hai

    sab custumer care executive kehte hai sir 2din mei aap k pass hamare seniour contack karenge but koi kuch nii kartaaa hindii mei menupulate karte hai bas

    or last 2 hafte se mei bas wait hii kar raha huuu…..

    abb tak nii aayy mene (bill or charger kii pic bhi mail kii hai ) kuch bii response nahi hai

    • ek dum bakwash service hai agar custumer ko satisfied nii kar sakte toh pls band hii kar do apnii company mere jaise student toh nii phasenge aise jhase mei

      or upar se kehte hai kii agar phn replace hoga toh aap ko purana phn denge yaaro kahin aisa hota hai aap log hii batao

      mene isse pahle grand 2 ,i phone 5 ,xperiya z,samsung champ bahut phone use kie sabke service station hai or agar phone kharab ho jae hand to hand thik kar k dete hai

      ek baar mera nokia lumia 710 mei problem aagii thi unhone new piese diyaa tha sachii yaar phas gaya phone le ke

      agar service care ho toh hum khud hii jaa k thik kara le

      sabse ghatiya company or service

      Reference Ticket id: 1333442
      Reference Ticket id: 1314759

      abb khud hii dekh lo 2 hafto se custumer ka kya haal ho raha hoga agar custumer student ho toh …. agar zara sii bhii saram ho toh

      pls think about it

  • I have been calling the support call number +18602122122
    more than 10 times on different days and have not got my problem resolved.

    This is the WORST support i have witnessed for any product.
    The lack of service center has just been another issue that i hate this product now.

    The issue of heating was expected to be solved by Software update to cm-12.0-YNG1TBS2P2-lettuce but not solved.
    No solution provided yet for the Power key intermittent failure to work.
    This product is untrustworthy and a flop for me.

    I have spent hours of time on call : which has caused me frustration and also money as this is not a toll free.
    Also 2 times they just keep me waiting for over 15 min and then finally say system upgrade, database not reachable.

    The phone is not usable to me as the heating is too extreme to put on ear or even in pocket.
    I was told that i would get call back from TechTeam in 48 working hours as the issue has been escalated,
    But now even after 6 working days, i have not been contacted for solution.
    Every time i call they make me repeat the things i have already done.
    This redundancy just makes things more uneasy where the support guy sounds condescending that i do not know how to flash the ROM.

    If things go same way i have full faith that the product will fail as technology is not helping but staggering my work.
    I hope there is someone who reads these mails and take action.

    • Ticket# 1310072
      I have other phones, Lumia 620, Blackberry Z10, Nexus 4 and Asus Zenfone 5 but none of them cause me trouble like this one.
      maybe budget pones are light on pocket but heavy on mind

  • I contact to yu support but they are delaying it again and again .. Ur customer care had very bad service .. They told me to send a mail and send it 3 times and they are saying they didn’t get the mail .. Now suffering to buy this yu yureka plus … Jas 12 day i use it and now when it is not working then ur support is not helping me ….then What is the use of buying this phone .. Really now m thinking i should go for moto g 3gen … U people realy make me suffer like anything ..

  • Respected sir,
    i am your customer we buy mobile YU YUREKA (moondust Grey) IMEI = 911401501567851. my order id is 171-7385651-1289914. invoice number : HR-DEL2-144105041-877539. CST No. 06981837081.
    Our Mobile is Not working. Please send me service in vijayawada address.
    thanking you
    ze

  • really very bad service from yu both contact no are saying not in service no reply from yu support team
    now i am going to make complaint in consumer forum

  • Please dear friends don’t ask any questions
    Because they don’t give any answer of your problems…
    Seriously… i am suffring too..
    My yureka get hard bricked and i ask for the replacement
    They promise to replace my device but
    No vaible no .is generated
    i call daily for vaible no.. they ask wait for sometime now it 25th day …

    Very big cheaters..
    Poor service..
    Don’t give you any answer and lies always
    Froad.. company

  • Sir,

    Mere Yureka ka camera nahi chal raha, jabhi main camera on karta hu camera apne aap hi band hojata hai, to main delhi me yureka ke service center ke bare me janna chahta hu, please sir help me to find yureka service center in delhi.

  • Dated 11 sep 2015
    The phone went dead within 4 months without any reason.
    Called customer support.tkt no 1291393
    Uploaded video as advised by them
    Called customer support confirmed that the receipt of video
    Calling them since last 11 days daily but only reply from them is sorry we are concerned we will call u back
    Any body can help in this matter!!!!!!
    After their call they will send a format which I have to fill and send them and again call to confirm receipt of format. Then they will send me the transreciver withing 10 WORKING DAYS.
    Worst customer support I have faced so far
    So advised don’t buy the phone otherwise you may have to go through the problem which I am going on now presently

  • My Yu Yureka AO5510 phone display will become off when i gets a call.. even that happens when i make a call.. whats the issue plz help me..service center no not working…

    • IF you are still facing the issue, you can calibrate the Proximity sensor in this way:
      1. Open the DialPad on your Yureka
      2. Dial *#*#7769#*#*
      3. In the proximity calibration screen, tap on Start
      4. Wait a few seconds till it reads Calibration Good (in green)
      5. Tap Exit and you’re good to go.

      In case you see Calibration failed after step 3, it means your proximity sensor has hardware problem which you need to replace. Otherwise your black screen issue will get resolved if it id “Good”.

  • Can you please let me know where can i repair my yuphoria 5010 phone in hyderabad , The screen has been damaged and has to be replaced …

  • My yuphoria phone is getting heat and silent mode automatically, I baught 25the of June 20015, Yesterday I made phone complaint and complain set via e-mail. Till now no res[ponse from yuphoria side. What I cand do . Today I tried to connnect them over phone.
    But canot connect .What i do with this two months old 7000/- rupees phone.This is the trap behind online shopping.Can any one help me , advise me .

    regards,
    Satheesh
    09744116099

    • There is very poor service of YU and your only option is to contact the helpline. It is costly, but there is nothing much you can do other than that.

  • They are always busy.. No one attends the phone.. And they also donot respond to any email…so now whatvshould i do.. My phone is getting on.

  • If you have the heating issue.. check the Battery Usage, you’ll see it there. But sadly it’s not fixed yet, and I hope CM developers noticed the problem and working on a fix. Many user are facing this problem like me, but luckily not everyone I guess.
    From day one I was facing this issue, I thought I got a faulty device, but after my research I figured out it’s a CM bug.
    After pulling out my SD card and formatting my device, it was fixed… but for few days, after inserting few files in the Internal Storage the problem came back. The Device became hot like 50°C+ and the battery didn’t even last for 3-4 hours, the device was totally un-usable.

  • sir,i live in guna , MP .mere yureka plus mo. ka display screen(outer) toot gyi h,or mera mo.garrenty period me h.me apne mo. ki screen change krana chahta hu.plz.. tell me about the nearest service center in MP.or what procedure i follow to repair my handset.

  • sir, mera phn 90% bettry te b switch off ho janda nd oh heating bahut krda custmor cear nu b phn kita koi rply ni dinde nd oh apne suggestion de rhe aa bt solution ni dende koi na hi koi thk krn nu koi person bhejde aa nd plzzzzzzzzzzzzz i have requested our phn micromax yu yuphoria replaced am so iretated this phn plzzzzzzzzzzzz sir i am so thankful you respected sir or mam

  • i never seen this type of worst service by any cmpny..wht a service giving by Yu…Mn to krta h sala cmpny ka namo nisan hi mita du.My yureka has been dead from last 1 mnth…wht a grt their support team,sala unke paas kuch krne ki authority hi nhi h,pichhle 1 month se they always saying that ,sir deri k mafi chahenge aap nischint rhe hm urgent basis pe apka mail senior (technical departmnt) me frwd kr diye h apko next 24-48 wrking hours me hmare tarf se call aayega fir aapka vivel generate hoga then mobile replace hoga…aur result ye h ki in support team k namuno se baat krne me mere 1500 Rs. v gye aur inke tarf se call to kya aaj tk ek miss call v nhi aaya…i hope next year tk to replace ho hi jayega.bt nw i decided tht,if my yureka will nt replace within a week then will do a F.I.R. against yu yureka and also will try to share my thought abt this cmpny with d help of media..aisi cmpnio ki wajh se hi indian brand khridne ka mn nhi krta..Mai to is Yu cmpny k chakkr me fs gya bt mai nhi chahunga koi aur v is cmpny k chkkr me fse.

  • My yureka mobile has software problem… I had shared with your company executive’s, they told me that they will give me ticket no. with in 24-48 hour, but till now 5day has gone no response from them.

  • Sir my phone is atomitcally switched off nd i try all the trick for the start my phone bt my phone is not to swtich on plz suggest what i’m doing nd plz suggest also a serbice center loction in near by new delhi.

  • my yureka is with in warranty period but while call the voice is not heard at all can I get door service at keonjhar odisha

  • it is the worst mobile. it always get reboot while doing the any online activities. always heating problem . many times in some apps comes error……….. some times its very irritating

  • don’t purchase even if it available free or even if they give mobile as well as money. worse mobile worse service center

  • Yu support team is not working properly.They are not capable of solving the problems of customer.They are just suggesting the bloody hell way with which nothing is happening and the problem is not getting solved.They are proving that they don’t have self respect and they do not care about the customers feedback and that’s the reason why they are the worst company or u can say the worstest customer support team

  • Sir mera pattern lock lagaya mera or bhool gaya or forget pattern ka option nahi aaa raha hai what should i do sir or bolaro mai service center b nahi hai …plzzz leave reply..

    • Reset the phone to factory state or if your phone is connected to internet, you can reset your pattern using your Google account.

  • Bluetooth send files but receiving stop .what can I do to start receiving data via bluetooth help me

  • My yuphoria was shutting downing itself, slowly process apps and battery was heating customer care not responding properlyproperly

  • My Yu Yureka mobile display has been broken. i had called YU Care also. but till now i didn’t get any ticket number. Pl suggest the way forward. Mobile is still under warranty only.

  • Hi, I stay in Thane and its been 6 months i bought Yureka. Lately the phone has been lagging and some of the apps such as whatsapp are not working properly(Some of the msgs sent are not being received at my end), I didnt take it seriously though. But from yesterday screen started to blink. Its a serious problem and how can I get it repaired or replaced ?

  • worse service center, they did not provide standby phone which they promise while purchase. dont purchase even if its availbe free

  • I using yuphoria from 2 months now yuphoria’s gorilla glass has been broken so please suggest me how to get back.

  • Sir kese b krke aap ise shi krwa dijiye micromax ki care PR me gya but WO log nhi kr rhe hai bol rhe hai online service hai iski Sir ek months se presan hu kuch kijiye

  • Sir iski service kese hogi plzzzz help me but gram hota hai ye phone yuphoria apne app on off hota rhta hai ghanto tak jb battery htao phone she alg tb rukta hai first bttry dalo fir who SB hone lgta hai

  • Sir mene yuphoria phon 5july ko liya that but ye phone but hang kr RHA hai br br off hota hai apne mn se ek br nhi 10-20 br or apne mn se off hoga or turant apne app on off hota rhta hai mene care br BT ki but unhone jaisa kha WO b krk dekh liya rebooting but fur she whi SB ho RHA hai sir plzzzz help me

  • i am using YUPHORIA, when i insert a old sim in it, it does not display old contact numbers even after importing them from sim

    please suggest solutiion…

  • Totally disappointed by customer care mera phone 15 din me hi dead ho gaya wo bhi customer care ke kehne par trouble shooting karte samay after dat mai ne continue 8 din call kiye Bt w/o log khali kal apko call ayega itna hi kehte hai bhaiyo mere 9000 waste gaye nahi mujhe koi replacment mila nahi kuch aur meri apse vinanti hai plz yeh mobile na kharide mera register mobile no hai 8149468373

  • I jst bought my yu yureka plus 15 dayd ago and now its earphone jack is not working properly and the front speaker is also not working properly what should i do now

  • I jst bought my yu yureka plus 12 days back and now its earphone jack is not working ,how can i repair it …. Currently i lived in Bhubaneswar …

  • mane may 2015 m yu yureka liya tha but abhi mobile ka internal storage kam nahi kr raha h or jo bhi store h wo show nahi kr raha h .service center le gaya but waha warranty card mang raha h but mobile mane online liya tha usme warranty card to khali h .. ab m kya karu please help .me.

  • I think the custom ROM’s are More better than that the yu yureka ROM. The resurrection remix ROM is better than all the ROMs. The battery back up of yu yureka is worse than all mobiles. It should have 3000 amh .

  • i purchased yuphoria mobile, one month it worked properly but since 15 days the device is been hanged I contacted several times but no one ever supported me to solve the hanging issue on my mobile. I have got frustated and suggest not to purchase any device from Yu. Their service are very bad.

  • Mere phone Ka back speaker kaam nhi KR RHA h..or hang or restart ho jata h chalte-2..use repair kre sir plspls..answer to me fast

  • Hi, I Switched Off my Yureka Phone not yet Switch On since 6 days. When I put in charging red light is on in top. Plz suggest me what to do.

  • hi Dosto maine YU Yureka Plus- Alabaster White Monday ko book kiya, August 10, 2015 jphir kuch na kuch phone pe problem chalu hogayi kabhi 40% battry me bhi phone band hojana hettinggetting the phone charging time memory card ke song ko phone ringtone bana nahi sakte old sim card ke nums contcts nahi dikhte us pe toch screen thik se work nahi kar raha …02 september 2015 hai aaj shaam se mera phone start hi nahi ho raha aur ab malom ho raha hai Yu yureka plus service centre delhi me hai … custemer care ko call karta hu thik se koi response nahi aata ….

    jab ye log koi phone banate hai toh koi na koi problem kyu nikalti hai samjh nahi aata

    agar kisi ko Yu yureka Plus har states ke Serivce centre ka Num / City/ address malom ho to pls yaha mention karo

  • Bhai yu yureka phone is bhut bhut ghatiya mobil and service is very very bad me aj 4 dino se customer ke pas calling kr rha hu koi bi call ko hold pe rkhakar vapas hi nhi ata me bhut preshan hu bhai koi bi yu yuraka mo. Na le kyonki mujhe ye 2nd bar problem ayi he

  • my yureka phone phone is fully dead but no service from this company service centre,
    ref. ticket no- 1110525

  • hi i have a big big problem in yureka
    my Reference Ticket id: 1268198
    As I am facing the problem
    battery discharging
    hitting
    restart many times in a day
    earphone not working
    charger not working
    when i insert battery flas light automatically flash up
    when i reboot handset it stuck the black screen
    after removing battery and placed as it is then my handset getting start

    I have called to center 15 days ago still there is no solution of it.
    when i called again then they asked me the same question again and again this is not right way to treat the customers..

    So i made a very very big mistake to buy an Yu yureka so please think twise (may be more then twice) to buy any Of YU product.
    Please don’t buy yureka as it has the worst service.

  • Hi Guys,
    I’m planning to buy this yureka mobile phone , so after reading this all review so quite confused whether should i buy this phone or not. your advise will help me. Also you inform me via call

    Thanks
    Prashant Bhosale
    09175000977 { Pune }

    • If you want to buy, buy it as a use and throw product. It may work fine during its lifetime, or it may die within the first month of purchase. Don’t expect any service or support from YU.

  • dear sir,,mera phone heat bhout krta hai..and os ka charger bhi khrab ho gya hai es lai mujhe new charger chahiye

  • Helo sir I purchased yuphoria but i got a error
    while i m switch on the mobile Yu icon stay there
    about 2-3 hrs and no process hav been observe
    or if i pressing whole Vol up+ vol down + On/off
    button it’s shows same error as Ëncryption
    Unsuccessfull”–> Reset Phone
    plz help

  • To whom it may concern

    It is very frustrating experience, using your product which is known as YU Yureka, I am using Micromax brand smart phones since 2011 with great trust & good quality of services provided by them. But it is very bad experience with YU-YUREKA product & customer care team.
    I am experiencing so many technical problems likes,
    1. Over heating device very soon.
    2. Battery is draining very soon within very normal use, with very few application.
    3. Battery is not getting charged, both (handset & charger) are defective.
    4. My voice is not audible to other person.
    5. Its sensors are not working, keeping phone in standby position in pocket, its screen get activated automatically & all its functions become activated automatically.
    6. Its torch activated many times while keeping device on standby position.
    7. Camera flash is completely off, it’s never working in any condition.
    8. While talking with this device its screen are always activated & caused several problems & start multiple applications.
    9. Apart of above mention continuous issues, many times phone hanged & for your information I AM NOT USING ANY MEMORY CARD IN THIS DEVICE.
    I complained many times to your customer care & customer care never responded me properly.
    They have asked me to reset phone as factory reset mode all the times & I did it many times but its not working.
    Finally your customer care team become ready to replace my device & sent me a replacement device once.
    The replacement device which I received through courier was second hand (USED/OLD) device. & its physical condition was also not good. I refused to accept that device & immediately sent back to through the same courier person & reported the same to your customer care.
    I am forced to use same (OLD) defective device & suffering since March’15. Now this is my final complain / Intimation to your company to please look into this matter & change this defective device with brand new piece, product is still under warranty. Or if you are unable to do so please refund my entire amount.
    I am interacting with your team through customer care since last 6 months & never got any satisfactory solutions of all the problems. Your brand value & image is getting spoiled now I don’t have trust on MICROMAX/ YUREKA products & I will never recommend your product to any one within my social network.
    IMMEDIATELY LOOK INTO THIS MATTER & TAKE STRONG ACTION. TREAT THIS E MAIL AS FORMAL COMPLAIN & REPLACE THIS DEFECTIVE DEVICE.

  • Maine apna yureka phone update kr liya h lolipop version m but muje fir se KitKat verSion hi chaye plzzzz help me

  • Mai gaye 2 months se YU Support se support mang raha (by mail nd 18602122122 ).ki mera phone calling ke bad band ho raha hai per customer care ko kai padi nahi hai. Amazon se bath ki to customers court me jao hamare yaha sale hota hai only aaisa bola gaya mangu to kisase support. No service centre in whole city
    Great froud service YU yureka
    Baki Customer Savdhan YU yureka se

  • Hai dear friends I buy yureka may be 4 months back it will works nicely but now it is facing big issue that is network signal problem even in well signals area also it can’t catch the signal after that my friends only said me that y ur phone is not reachable when they called they only hear that not reachable voice so pls anybody can solve this problems otherwise my suggestions better don’t buy yureka phones.

  • bhai mere yuphoria phone ek problem a gayi jab bhi mai phone use karta hoon to screen bahut time ke liye off ho jati fir kafi time me ati hai ye problem kaise sahi hogi

  • my yureka device is completely dead.. !!!!
    i had registered a complain for replacement… already 1 month passed away bt not yet it is replaced…
    plzzzzzz i want my fon…feeling irritated…. 🙁

  • I am facing problem while I record d video …suddenly its getting blank n greenish. just 3 month back I took… plzzz give me a solution

  • hi my ear phones are not working I have made a complaint on 20th regarding the same my complaint no is 1240755.when I had purchased micromax yureka phone I was really happy but after two months I am facing a heating issue in my phone . for these two complaints I had called the customer care they told me to download an update and my phone heating issue will get resolved and for my earphone the person seating in the customer care told me that you have physically damaged the ear phones I told him its not all damaged for which he asked me for the pictures of ear phone and bill which I provided them on 21st august and after that company asked for the details of my phone and address which was again provided by me on 22nd august and after that i was promised that I will get a response in maximum 72hours but now its more than 8days that I haven’t received a revert I call them on 25th august at customer care again and they again told me that I will get a response in 72hours but still no response received. I am getting a feeling like that yureka brand doesn’t want to buy the loyalty of the customer they just want to sell there phones only. I am really disappointed from the kind of services provided by yureka and if any one ask me about my experience I would suggest that one should not go for this brand . Really need to work on the customer services other wise it will be difficult for you .
    Regards
    Rohit Chadha

  • How many days required for repairing the smartphone i am in Karnataka i gave my p480 tab for repairing after one month of purchasing and two months have been completed there is no information. please reply
    \

  • hello narender singh
    yr mera yureka mobile replaced ho gya c PR hun os CH problem aa rhi h
    jdo kise nu call krde ha ta display band ho jandi aa te je back call krde ha ta fir band ho jandi
    aa
    koi solutions hega dso yr

  • I have yu yuphoria mobile since last 6 months i experienced it as good device . yesterday i rebooted the device on recovery mode but since though it get started it get hanged on the cyanogen logo and not displaying anything further. what should i do pl. tell me and tell me address of service center at jalna ( Maharashtra)
    thanks.

  • i have yu yuphoria mobile from last month . From 2-3 days apps are display & but apps name not display on screen theme .
    Your helpline no not taken call from last 2 day

    contact no. 9820510543

  • worst customer service support headphone khrab hone par koi action nhi le rahe to phone khrab hone pr to pta nhi kya hoga….na hi care center khole hai na hi kuch ..steps lete hai..shikhlo kuch chinese company se..kam se kam or na hi inka number lgta hai service center ka..

  • Dear, my narender singh

    my self Nikunj Patel
    on date 11/05/2015 i purchased yuphoria phone. but at starting of this month my front camera is not working and heating issue and battery also discharging in two hours even in ideal condition also.
    i contacted yu customer care from 8/05/2015 what ever they told i had done but not result in my phone.
    after that they told me on date 13/05/2015 that our technical staff will contact you in 24-48 hours and i am calling every day but still they are not responding me.
    now i am going in consumer forum for that.
    i am suggesting every guys to go to consumer forum and please make one page on social media for this faltu YU company so people aware about them.

  • 1. ON-OFF SWITCH NOT WORKING.
    2. ANY APPS. STARTS AUTOMATICALLY.

    PL.REFER SERVICE CENTER IN AHMEDABAD.

  • Dear sir,I have purchased yu Yureka plus mobile on 24 July 2015. 5 days before my mobile automatically get switched off….and after that it didn’t give any response….I went through all processes that told me by ur customer care person… But mobile is not giving any response… So,I want new mobile means I want replacement of it.so will I get doorstep replacement in pune.
    …plz give me ur valuable feedback

  • please don’t buy yureka device..

    10% customer support.
    no care for customer.
    very long processing delay.

    On 26th february, I bought a Yureka mobile phone from amazon online shopping.
    I am disappointed because I cannot use the mobile because its having many problems such as
    1)i have got problem of mobile charger in april and I have reported this problem in april and your advisor taken my complaint and promise me to resolve the same as early as possible ,he promice me to replace me the charger but your company not able to resoved the problem even I had taken followup regularly.i had not get charger .can I ask 1 questionto you?Is this the proper way to serve a customer?
    2)after that i have got problem of random switch off and/or restart the mobile phone and I have reported this problem and your another advisor taken my complaint and promise me to resolve the same as early as possible ,he tell’s me to hard reset my mobile phone I had done this.by following way.

    1. Power off YU Yureka.
    2. Enter into Recovery Mode by pressing and holding Volume Up + Volume Down + Power buttons together until you see YU logo.
    3. Once you are in Recovery Mode, Select Wipe data / Factory Reset and execute it
    4. Now select Wipe cache partition and execute it
    5. Now finally select Wipe media and execute it
    6. Once done, reboot your device.
    Then my mobile had started working properly for some days
    3)but after some days I really frustrated because my mobile gives me a dozens of different problems like
    1)randomly restart mobile during regular interval of time.
    2)auto switch off mobile during regular interval of time.
    3)and if I tryint to start it ,it doesn’t started for long time,
    4)and if its started then gives me a problem like
    5)Unfortunately google chrome has stoped working
    6) Unfortunately google play sevices chrome has stoped working

    7) Unfortunately calender chrome has stoped working

    8) Unfortunately cm logger chrome has stoped working
    9) Unfortunately phone has stoped working
    10) google isn’t responding
    11) google play sevices isn’t responding

    12) calender isn’t responding

    13) cm logger isn’t responding
    14) phone isn’t responding
    This popups arrises regularly
    And whenever I was trying to close the popup by clicking close button then it disaapears for fraction of second an reappears again and again then I was again trying to do same things by continuos switch-on and off but the problems remains same.
    Then I called yu support and tells the problem they have given following solution.
    1)hard reset again.
    Evan after that probem not resolved then I again Icalled yu support and tells the problem they have given following solution.
    2)flashing mobile,they send me a file approx 640+mb with following steps a have done flashing properly by following way
    1)download file
    2)cpy into root folder]
    3)switch off mobile ->press volume up + volume down + power button simultaneously->click on apply updates(2nd option)->select form internal sd caRD ->click “0/” option
    select file cm-12-tomatosigned.zip
    4)upgrade auto
    5)wipe catche
    6)reboot system now
    Even after that no change in my phones behavior then I again called yu support they suggest me to again do flashing then I again did that but the problem remains same.
    I have told that your problem is escalated to level 2 enginner,and technical department, you will get a call within 24 to 48 hours.but I don’t get it then I again called on 15th august the advisor name bhushan tells me your status is closed your problem was not forwarded?i am again frustrated,?is this way to serve customer?
    Then on 15th august bhushan tells me that he will foewrded my problem and i will get call in 24hrs.but I will not get it.
    After that I have called yu support
    19august-2times
    20august->3times
    21august-2times.

    they tells your vevil number will generated soon.please wait we aalredy escalated your complaint to technical dept. please wait you will definately get call from technical department,
    i suggest please listen and check all my call recordings and take the correct actions.
    please look into it,and if you think its right then take necessory actions ,

    But I have not receive any call from level2 engineer and technical dept.
    I have called atleast 30time to yu support, but they are not able to solve my problem,I request to you if,its in your policy then refund me my money,if not then give me replacement.if you give me 50%refund then also its ok. But I am totlly frustrated from youe service.your customer support is veru poor,very bad .

    these are my ticket numbers for your reference
    1176899
    1221052
    1183279

    really
    its very disgrasting.
    very bad service.
    very big delay in service.irritation and mentally harrasment.
    0% customer satisfaction.
    no care for customers.
    i have called on 27th also, but i have not got any back call from technical dept.
    even after that also i have not got any call from yureka.
    i really frustrated by calling again emailing,but yureka have not any care of their client..

    I look forward to your reply and a resolution to my problem.
    Sincerely,
    pawan

  • Pls give my yureka phone repaired i have gorilla glass broken. Issue i give my yureka pls help me…

  • in my mobile error previous crash report java.lang.securityException & system ui error cm bug report
    unfortunately the process com.andriod.phone has stopped what the solution pls send
    mobile was YU5010 phone

  • Today I just restart my yureka after this the internal phone memory is disappear (not visible any file) but in internal memory storage showing 11 GB used so please give me suggestion to revert internal memory. No. 09970120474

  • AGAR MERE PHONE KO SAHI NAHI KARAWAYA GAYA TO MAI UPBHOGATA FORAM ME KESH KARUNGA BAITERY PROBLAME CHARJING PROBLAME ANY PROBLEME

  • Dear all,

    past 3 months I am using YU YUPHORIA phone recently its getting Auto restart 20-50 times in a day, sometimes its excess of that number
    please help me out on this

    contact:+919491243744

  • Out of 2 sims one is working and another one not working. I have contacted customer support and they have given me ticket number. But I have mailed many times but they didn’t reply. Customer support of YU is not at all fine. No w I am worried about why I have bought this Yuphoria for which we have been impressed by the advertisement. Still I could not able to contact customer support or receive reply mail against my 4 or 5 mail.

  • I have yureka mobile phone and I updated it to Lollipop and now I am getting some problems with this. My phone is not working perfectly as previously, sound is low, some options are not opening (wifi section, photo editing ). I want to downgrade my phone back to kit kat. Please ans, ASAP.

  • i have yureka mobile phone whose screen is not working, tell me the process to get resolve this problem as quick as possible.

  • Amar yureka phone ta battery khup Tara tare ses hoy ja6a ar phone ta khup jokhon tokhon gorom hoy ja6a plz help me Ami thaki Kolkata

    • Bondhu Sourav tomar phone ar somossar khobor sune amr khubi kharap laglo.
      Ami tomai advice debo j tumi yurekar customer service a phone Kore tomar phone ar somossar kotha bolo abong bolo jodi smvob hoi tahole tomar phone ar battery ta jano change Kore notun akta battery tomai ora dia jai.
      Oder sathe discuss Kore dekho….ora nischoi kichu korbe….
      Oder tele phone no. 1860-212-2122

  • My Phones Audio Jack is Not Working ,I Cant able to hear Music in my Yureka device…After removing my ear phone i cant able to hear the voice of the caller while receiving the Call.I need of restart my Mobile to rectify the issue.Kindly Help me Peoples

  • Hlw ji. Mere phn ki hedphone wali sockt khrab ho gyi hai. So ab mai es ko kon se carecentr bheju kha per. My city fazilka, dist, Fazilka, state punjab

  • I have YU phoria mobile.my earphone is not working. I have mailed image of earphone
    & bill but still I didn’t get any response from them.it is 6 days going on.what can I do?? Any one can suggest me???

  • My yu phone has stop working as i cannot on the phone, so tell me the service center near mumbai as my phone is under warranty period
    I will be oblidge if u reply soon.

  • I got many problems after updating
    Like battery bakeup is low after that my phone was switch of and not on after switch of so plz help me

  • this company totally fake its all promises all totally fake since 1 month company will pick my handset for repairing of damage of screen bt all time say we will you best for inconvience , so plz dont buy any mobile from this company its tottaly lie with custmer plzz dont do purchase any mobile

  • Ist I say to Amazon please any product like mobile or any others electronic divice who had no service center here please not sell your well wisher guy
    Because everyone one in problems
    2nd I agree in yureka mobile lots of problems
    And never buy any one
    I think company says they are foolish Parsons

  • yr maine to 3 baar phone replece kra diya fir bhi koi problm solve nhi hua same problm
    heating,bettry prblm,hanging, sensser,and touch i want to refund.

  • Its not a goods phones. Matra 15 day me iska speakar kharab ho gays. Air USB otg cable bhi support nahi kartakarat.

    ??????????

  • itna raddi phone hai ki bata nahi sakti heatingi , screen blank aur ab ye charge nhi hota dusra iska koi service center nhi hai kasam se itni bakwas service kisi company ki nhi rahi Jitni iss company ki agar lutna hi tha to koi aur better tarika nhi mila shayd issi wajah se Abhi tak market mai nhi utara ye phone

  • When I m using WiFi…then my YU yureka phone is automatically switch off soo plzz sort out my problem….quickly

  • I purchased yu yuphoria nearly 20 days before. The phone is pretty osm. But a thing which is annoying is that it has too be rebooted so the mobile data would be enable.

  • Hello Friends,
    Am getting these all types of problems.
    Display off when calling, Very Heat, Call going after 10 to 15 minutes, when am receive the call ear phone d’t work, only loud speaker am using,
    What can i do now ?
    Plz help me ……

  • my YU yureka’s volume decreasing button does not working. Is there any service centre situated in Uttarakhand state?

  • I hve purchased yuphoria .I hve faced camera problem such as flash not work even camera flash button not work .& when I install launcher some application start lost & not showing in the apps.
    No YU care found near.

  • i bought yuphoria only a month back and even though the screen could break floors but yesterday it fell from 15cm on the ra and the screen cracked. now i will have to pay to get it fixed, dont buy.

  • sir yu yuphoria not work properly and following problems occurred.

    1. Screen open timing is 15-20 second

    2. Automatic vibrate mode occurred in some time

  • Hii yu yureka not charging for any charger so plz give me costomer care address and find the problem and solve this problem

  • sir yu yuphoria not work properly and following problems occurred.

    1. Screen open timing is 15-20 second

    2. Automatic vibrate mode occurred in some time

  • that phone yu yureka is very bad phone & more bad for yu compny onwer because no one take any rensposbility about his product .yu yuerka phone. my brother take this phone and next 1 day he have more problems in phone like heating, no disply at calling time, and charging, …………….plz guys dont take this phone..and dont waste ur money.

  • My YU yureka phone’s display got a yellow line in the display.
    There is no service center in Kerala. I fed up with this phone.
    Don’t buy this phone.
    I am gonna move legally.

  • My yu yureka phone not working,while attending incoming calls no display available & I am unable to attend the cal.My phone was not ringing in sound,only vibration available.

  • My phone is going continuesly it was going restart
    And don’t have any service center micromax care service is not taking the responsibility to this phone and iam facing very problems by this phone
    And I want my money back I will complaint this to consumer courtcourt
    All of u guys don’t take this mobile
    Waste of money and time

  • I think we have to pull this company to consumer forum for the unserviceablity of the company even within the guarantee period. Infact my phones battery gone bad within 5 months and I am struggling for replacement. I am waiing for some more days and if nothing happens I will file a complaint in consumer forum for sure…
    They cannot get away easily
    Their customer support is such a pain…

    • You better file a claom in consumer forum, because I don’t expect these stupid YU support people to be of any help unless you put some pressure.

  • yu walo ne pagal kar diya kabhi mat lena yu bhai bhoot kharab hai ye mera charge ki problam hui charger change karte karte warranty khatam ho gayi change nahi hua mera charger bhai ab phone kharab hai
    abhi bhi aise hi kar rahe hai

  • plzzz plzzz dont purchase yu yureka because it has got lots of issues like breaking of glass from 10 cm above from the ground

  • Motherfucker company…RAHUL sharma is busy in fucking his mother that why busy and don’t care for the issue of customer…don’t buy a single piece of YU phone they are fooling and earning money and will not provide u service …its a bullshit phone and a mother fucker company.. They are collecting to buy condom to fuck their mother

  • My cell not work properly..its screen and heating problem..and..automatic switched off when I call..so I want to replace my cell ..I call many times..my no 8871041997..
    My complane no 1104526

  • My YU yureka battery is damage so I call the YU customer care many time but no response YU service is very bad so not buy YU phones plzzzzzz not buy
    8287686054

  • fake company bullshits!! registered my complaint for 4 times nd no response..

    motherfuckers yureka..

    do not purchase this!!

  • fuckin shit company!!

    registered my complaint for 4 times but no response.. faking costumers around..

    they are bullshits .. motherfuckers!!

  • Dear Sirs,

    I have purchased YU-5010 – Yuphoria online through amazon.in on 14.06.2015.
    I am facing problem in microphone of the cell and also the data cable is also not working. i don’t know where i have to for the solution of these problems.

    I request you to please help me out.

    looking forward to receive your response soon.

    Regards,
    Tusvir Singh
    13/4B, Sector-II,
    Gole Market, New Delhi – 01
    Mob: 9911897797

  • my mobile screen is not working properly …..
    and its processor is also not response very well .
    can you tell me how can i contact with the yureka service center …
    because i want to return my yureka set under the warrenty period .
    .

  • This phone is really time wasting.. I brought it 1 week back, now the front camera is not working!! It is growing hazy with coloured pixels which are very much annoying… I am not able to see my face even.. Plzz don’t buy ds prodct..

  • Mera ureka mobile bht hang ho rha h or apne aap switch off ho jata h or jb on krta hu to display bnd ho jata ha ,fir me jb andaje se notification bar ko open krta hu or brightness bdata hu to display aat h 30 % se battery km hote hi direct switch off hota h or jb kisi se lambhi bat krte he to mobile switxh off ho jata h

  • My phone is heating and Beak camera no good ASA lgta h fake ho 13 mega pixl camera or age ka camra b shi se pic nibleta sensor problam bad camra cowality
    Plz replace my phone 08302501626

  • Plzzz muje cell liye 6day hue h or heating problem ho rhi h or na hi age ka sensor kam ni or RHA plzzz help me

  • mobile have charging problem , their customer care said that you have to paid 5999/–
    only for service charge….fake company…
    very bad service… cheater froud company

  • Mera yureka phone me starting she he mic &heating ki problem he..kai baar complain krne k baad Bhi koi response nhi..

  • My yuphoria phone heating, when I used it for 30 mins only, the battery drained fastly. When phone is full charged, after removing charger it showing on the display charged.

  • MERA YUREKA PLUS KA SPEKAR BAJTE HE TO LOUDE KE SPEKAR FAT TE HE AUR WIFI CONNEC NAHI HOTA THIS PROBLEM SOLUCATION HELP ME.

  • Totally Fraud company.
    my mobile have charging problem , their customer care said that you have to paid 5999/–
    only for service charge….fake company…
    very bad service…..

    dear all frnds plzzzzz don’t PURCHASE YU YUREKA PHONES….

    LALIT KUMAR
    9818192155

  • Totally Fraud company.
    my mobile have charging problem , their customer care said that you have to paid 5999/–
    then only you can get service.
    and also said door step service only for replacement.

    totally fooling customers

  • i had purchased yu yureka on 9/5/15.
    my screen has got cracked.
    how can i get it changed ?
    What is cost of repairing?
    Please intimate asap

  • my yurekha phone is taking long time to charge and later charging reducing gradually in half a day sometimes the phone is not working properly

  • I have purchased yuphoria mobile phone on 27th July 2015 but my phone’s display was not working and i am not able to see anything . pls help me on this no 7377623446

  • I got yuphoria mobile in amazon… In July month. Nd it screen was damaged means got cracks. I found no service in hyd.. Plz respond YU yuphoria mobile service… Call 9491683180

  • Hi,

    I bought my cell phone on 8th june i.e. almost 2 month ago but from the past week i m facing a battery drainage problem its like i keep the charging full and after removing my charger i usually go to sleep but when i woke up the changing will decrease to 70% and this happens at least 5 time till now can u please help me out.

  • my yureka not getting charged or taking much time charging. the phone is giving power to the charger as its light gets on even after removing from the power source..

  • My mobile scree is broken I need to change this . What is the procedure. Pls call my no 9841566974. Urgent. Or ask some local Yu customer care person

  • I got yuphoria on 8th of august from amazon within 2days. But phone software is not working properly.When I just power ON,its coming with voice indication and pages are not scrolling. If I have select an app first I have to select on the app after that I have to tap double time to open it. So please replace my phone.

  • I got the Yu YUREKA MOBILE from Amazon through on-line sale which was delivered to me vide Invoice NO.HR-DEL2-144105041-1120137 dt.12 Mar-2015.

    So far it is functioning without any major problems. But then, suddenly to my utter dismay today morning when I switched on the mobile, as usual first “YU” appeared on the screen followed by “CYANOGEN” and thereafter the system seems to have been in hanging position as the display remained static instead of processing further.

    I am a Govt. Official working for Indian Railways as Finance Manager and have to attend the official calls frequently. Right now I am not even in a position to call your Customer Care in absence of any alternative arrangement.

    In view of the above, I request you to attend to the complaint ON PRIORITY..

  • Worst customer service. I sent my mobile couple of weeks before. It has been 3 weeks. Still they are sending the replacement device. Whenever I call them, their reply is ‘due to server issue, your bill number is not generated, it will be generated by end of day and you will get the message’. I m getting this reply for the past 10 days.

  • sir my yureka is not working properly and also its charger,auto sensor,data connection with 3g and mic create a problem so please as soon as possible replace it…
    contact no.-8982494226

  • My yuyureka is not work8ng proparly.its display is off during the incoming and out going calls.
    Otherwise everything is all right..
    Plese tell me what can i do..

  • Pls tell me the service centre location of yu yuphoria at Gujarat….. pls help my ph no +919725487449…

    • Sorry to say, there are no service centers. You need to contact the helpline and only they will be able to assist you.

  • am purchasing yu yureka mobile it is not working properly and pls tell me the yureka service center in Hyderabad.

  • Mera yu yureka Switch on Nhi ho rha h Or na hi customer Care walo ka Phone number Lag rha h Customer care walo ka number wrong Bta rhe H

    plz Btao mje M kya kru Ab

  • Everybody if anybody tell to purchase YUREKA you should give to slap that person. Please don’ go for any YUREKA device it totally damp shit device there is no services provided by them even in warranty .

  • pls tell me the service centre location of yu yuphoria at kolkata….. pls help my ph no +918488810329…

  • speaker doesn’t work properly….. pls help with details address of kolkata service center…..

  • I purchased Yu yureka (moondust grev)on 16 april 2015.presently i have problem with my phone .my phone ‘s touch not working .and phone starting screen Locked .so i can not do any thing with my phone .neither i call nor receive any call .and i m unable to contact yureka service care .plz contact me with my contact no 9902583648.my mailing address -Karwar post arga ,district uttar kannad state-karnataka ,pin -581308.my mail [email protected].

  • I got yuphoria on 8th of august from amazon within 2days. But phone software is not working properly.When I just power ON,its coming with voice indication and pages are not scrolling. If I have select an app first I have to select on the app after that I have to tap double time to open it. So please replace my phone.

  • Hi
    I am seeing a star sign on my phone and also not able listen to ringer for incoming …it is full ringer volume and also my system profile have default settings.

  • Hello m sorav das from kolkata i bought the yuphoria in june…dats in the first sale…bt some portion of my touch is not atal working….in potrait mode keybord r,d,x is not working…atall…..m vry upset…nd the custmr sevice is also peculiar…plzz help plzz….its creating a grt problem for me to use

  • My mobile yurekka..this mobil manu option button and some place of touch pade was unfortunately not worked please solve my problem in my mobile solution

  • My contact No is 85919-33336 i want company higher official should call me so that i can let those people know how to attend customers when your so called third class phone is a Sh**

  • Sir i have purchased Yu Yuphoria mobile 2 months ago. It is a third class mobile with third class people managing the company. Specially customer service people. they didnt even manage to send any service personnal to me till date since my phone is dead from past one month. I want to go to consumer court against this poor company. I want this company to be banned to sell any product in india. Then only these fake companies will learn a lesson and understand customer. they are more concerned about flash sale. Making thousand of people fool in just few seconds. thats all they know.

  • My Yuphoria Mobile Network is not working. Helpline also dead. No customer support. Totally Bakwas….
    If there is anyone Help me..

  • Even I am facing Battery issue and over heating with Yureka..I tried to calling customer care but they are not lifting phone..We shud definitely file compliant..Raise hands who all are will join….Is any one knows how to raise complaint?

  • i m having yu yureka cell. its speaker is not working properly, and it gets rebooting automatically.. what i do now to replace my phone… is doorstep service is available in shimoga-577201?

  • I purchased yureka phone ,its display is not working. i m unable to pick calls it goes blank. I got a replacement from the company but you know this handset is worst than the previous one. We should seriously take up this matter because company is making fool of people putting 9000 Rs in pocket and giving useless device.

  • My phone camera is not working from one month.Ii was thinking to replace the phone but today phone screen is broken so how much it will cost to me?
    I stay is Bangalore doorstep service is available??

  • hello sir a am purched yu yureka phone is heeting problem batter is loo in 30 to 45 min pls my problem solb

  • I purchased YU YUREKA PLUS on 24-07-2015 ( FIRST SALE IN AMAZON).

    This mobile is very very frequently (Every 2 to 3 Seconds) leaking MOBILE DATA even when the mobile data is OFF.

    Account sync is OFF.
    Also reinserted the SIM CARD and reapplied the APN setting. Still the same problem
    DATA LEAKAGE @ 0.05mb.
    Is this problem a BUG in YUREKA PLUS
    Got this mobile in the first sale.

    Please help me. Within 6 days approximately 1GB is leaked.

    • I wouldn’t believe the 1GB data leak, but yes there was an issue. In Yureka original, it was fixed by turning off Location (GPS). Not sure about Yureka Plus.

  • sir there is a problem in my keypad with which i cant use the alphabets in the right of the keyboard and i used suggested words in writing this message

    • u got any solution or not if yes then how ,i called to service centre always getting same reply Senior are busy i m fustrated from them so plz reply me

  • Hi there.
    I have Yuphoria. Bought it on 02.07.2015.
    Right Earpiece of my headphone is not working at all.
    Tried checking it in other phones as well as in my phone while on safe mode(as directed by YU Technical support)
    After relevant checks they asked me to send an image of the invoice to [email protected] to get my headset replaced.

    However, the mail is just not getting delivered. i tried it with 3 different mail accounts, including the one to which i have registered with YU Care.

    What should i do???

  • customer service is ridiculous.they were not helping always busy and if u get connected they will han g up ottallyu ridiculous even email id is not getting mails .totally ridiculous

  • am manmohan.
    I am purchased YU Yureka mobile on 12 february. 2015 on Order #171-2226461-7212363

    my yureka mobile not turn on.
    this problem is dt 06 augest, 2015 in my yureka mobile.
    I m operating it suddenly It do not showing anything..display is not visible..
    Turn on mobile Display turns out to black ..

    I want replacement of that one immediately
    Customer care helpline is not working their work..
    What should I do ??

  • hello.. on my Yureka device the all application is mismatch.. and aitumatically closed and new application download from play store that not installed.. give the parse error

  • dude this ph is good but if ur out of luck nd by chance u got any prob in ur ph .. dude service center is a motherf** ..my fone is having a prob. that while its connected to charging adapter its battery is decressing rather than incressing .. i asked them for replacment nd tho fucker said.. sir we only take software warrenty .. nd its ur pin problem soo its ur fault .. if its not working i mean wat the fuck .. nd when i asked them for ex if bottm goo off within warrenty peroid then wat will u say.. still user fault .. so we guys hv to take care of our ph lyk a new born baby . wtf….. seriously…..

    • They are totally stupid and I believe some of the users need to team up and file a claim in the consumer forum. That’s the best way we could make the companies not exploit the consumers. Micromax knows that there will be so many affected, but only a rare few (less than 1%) will actually try going to the consumer forum and when a complaint is sent there, they will fix the problem for that particular customer. Why bother helping all the rest?

  • My you yureka PHON restarting automaticly from first day..i can not use this device any time .. please solve this problem

  • i purchase this yu yuphoriya mobile on jun14,2015.
    this mobile softwere is not working, plz tell me the customer care in VIJAYAWADA.
    A MOBILE KU HUM PURCHASE KARKO B BHOTH LOSS HOGAY, KAIKU BOLY THO HEATING PROBLEM. O SOFTWERE AACHA KARNIKY LEYI MERKU CUSTOMER CARE KA ADRESS CHAYEHI……….

  • my mob ad4500 waranty mob
    my mob screen touch problem then i submet the handset bhandup (w) micromax service centre, dreams malls then totaly 1 month submiteed my handset. but not repair my pic.
    then i am contenusly gone to service centre but this shop closed then message offical prob. and not a phone picup contenusly ring.

    my mob jobsheet no W030414-0715-17692153
    please action u.
    PLEASE DETAILS ME SEND

  • I purchased this yuphoria on 22 July..
    Totally nonsense set..I m operating it suddenly It do not showing anything..display is not visible..
    Display turns out to black ..
    Calls r coming but how I pick it up..
    What a nonsense
    I want replacement of that one immediately
    Customer care helpline is not working their work..voice is not clear ..tried out by different numbers..
    What should I do ??

    • dear diwanshu please dial *#*#7769#*#* then click the start button after complete a exit button will come to ur screen then press exit,then make a call it will reset ur proximity sensor.then it wiil work fine,then also u face the same issue please reboot it and continueed the step .its not an hardware problem its just sensor calibration issuee

  • Sir i just want to tell you after update in lollipop my mobile gets heats just like a iron. I have done everything which i told by costomer executive but no improvment and the most things it hasn’t any service center now i feel that i have done a big mistake to bought this mobile…if you have any solution to make this cool please tell me

  • I send my problem to YU center . they said me to to send audio file . I’ll send audio also they ask me give some info like address ,imei no, model no,mobile no.now do u think he return my product.

  • mera mobile pe selfie camera me dauted image ati hai plz tell me any soluation am purchase mob only8 days

  • ‘e’ ‘s’ ‘z’ characters are not working while making text massage and Name & No. saving of any persons. And also touch problem at the some field of screen.

  • hello.. i try to contact u last 5 days.. bt no rply yr side.. please call me and solve my prbm.. o/w send me yr service center number / address from surat,gujarat.. call me 7069666600

  • Got yureka plus on 1 aug..

    1. This phone is a hot spot.. it become very hot while booting it self..
    2.Took 6 hrs of full battery charge.
    3.Battery drains like hell even normal usage phone calls,vedio watching,music and wifi.
    4.O.S have lot of bug. Contact list setting changed but does not get applied.
    5.Ple let can i return the phone for ever.I dont want to use this phone..it is complete waste of money

    • Contact Amazon and retrurn to Amazon. Amazon customer service is very friendly and will take back your phone immediately within 1 or 2 dyas and money will be deposited in your bank account within next 1 day maxx.!!

  • help me plzz I bought yuphoria recently and have some problems 1 speakers r damaged and giving harsh sound and my power button not working properly I have to press it 3or4 times sometime plzz help me guys iam from himachal can I get replacement over here help mee

  • this phone create a lots of hang related problems and other problems to, and i tried customer care no many times but the number is not availabe and there is no service center available anywhere so help me asap, otherwise i’ll take a legal action.

  • Totally This hand set is Ford. Customer care is nonsense He cudnot replay me. Totally. Non sense care center is not available. further what can i do. plz attend customer problems
    From Govind Kulkarni 9449434194

  • Such a nonsense phn and customer care service, guys never go for this yu phn not attend the call in service center

  • i buy u 27 july 15 cell give problem for 30 july . display not show . when m removed battery n fix show display but few mint after dead not work any function pl . help me customer care .

  • VU is a Non-sense Phone. After 2 days of purchasing the mobile its dead. Not able switch it on. I never expected this

  • Yu service center is not available and cheep customer care. My yuphoria is ded. Not switch on the mobile. Am going to take legal action.

  • A customer care contact number was given and on dialling there comes avlice saying please check the number u have dialed…! Wat is this….?
    Can YU people help me out with this…?? I need a service provider….this handset is messing up with me..

  • My phome is not warking because my phone os missing and not your custmercare availab in surat and not contact service centar….

  • I am very troubling from my sell YU yuphoria’s speaker. It’s not leasaning clearly (fatt gaya hain) whenever calling,messageing ,leasing mp3 song,video any time speakers vioce not clearly leasan fromv4,5 days..
    I was calling YU care he said me “you Chang yours settings go setting-App and than AudiaFX and Music’s plays’s clear chache than he said wipe factory rest than he said me the send me one link on my mail that 832mb I downloaded that I followed all steps lastly they said ” You send ur sell images and voice(speaker) recording. I followed all steps..I m very disturb ..plz see it…
    My contact : 9175628681
    Email Id: [email protected]

  • Totally This hand set is Ford. Costamer care is nonsense He culdnot replay me. Totally. Nonsense

  • Hi,

    I have subscribed to buy Yu mobile on july 30th Thursday but i am confused to buy this phone after reading all the comments.

    Please suggest me on this.

    Thanks You

    • yes, seriously what a fucking costumer care service, never ever go for yureka…their phone numbers are also not toll free plus they just put you on hold every time and just instructs you only to resolve the problem..and even though the problem persist they just put you on hold…and you keep waiting and waiting….

  • my 3 times problems solved very instantly…happy with your service and the CSR’s very clear and have good communication.

  • I had purchased a yureka mobile through amazon.com on 29 march2015.The touch option is not working. I have contacted customer service on 27 july 2015,they ask me to deposit a sum of Rs.5999/-in advance without seeing mobile & checking the fault when it is under warranty.There is no damage like water or any kind of damage.The screen is not opening due to not working touch. Other things are o.k. In this position what I do.kindly advise me immediately.I got ticket no.also.

  • tried YU customer service helpline , No such NO is there, useless phone, my YU Phones battery is not working, tried mail also no response from them till date, humble request to you all, don’t ever bye this phone.

    above post is not correct, before buying try to contact there customer service 1st

    Hope this post will benefit you

  • provided customer care no is vain no one is not answering . i try hundred time but it vain .
    i had done blunder mistake to purchase yu yureka phone .
    problem:- call drops during call

  • फोन आने पर इसकिन पर कुछ नहीं दिखता और फोन करने पर भी कुछ नही दिखता ा फोन सेंसर नहीं पकड़ता

  • Sir I m having the problem in my yu phone wen the incoming call is coming than my display lights gets of…now what should I do?? Plz reply me fastly

  • प्रॉब्लेम जेसे कि वसे सेंटर वाले जवाब देते नही……
    नकली कंपनी नकली कंपनी नकली कंपनी नकली कंपनी नकली कंपनी नकली कंपनी नकली कंपनी नकली कंपनी नकली कंपनी
    Frod Compani Secondhand Pis bechti hai

  • Today I got your YU yuphoria phone from Amazon as I like to inform you that whenever I download game from Play Store., it stop download after completing 90% or above so I request you to assist me with this.

  • Dear Sir,

    Sub : Yureka Smart phone –Battery Problem

    Ref : Order ID: 171-1990795-8169912
    Invoice no –HR-DEL2-144105041-704166 DTD 29-1-2015 (Copy attached)

    Undersigned had purchased the Yureka Mobile thru Amazon thru online (Copy attached)

    I wish to inform that my usage is very limited however recently Battery is discharged fast and charging take 10 hrs.

    You are requested to give me your Service center in Ahmedabad near my residence address.

    Jigar

  • I’d purchase yureka mobile on feb26/2015 through amazon ,problem is that after one month the charges was not working & now last 2-3 days mobile stops working I don’t know why ,so kindly look & solve my problem, my mob no.09001955360 & my address is :- Roopkala, Tripolia bazar,near gorinda bawari,jodhpur (Rajasthan) pin code:-342001. ph no.:-02912626618 thank u

  • yureka servicing more then worst
    i would suggest every one to purchase other cell in place of yureka
    the battery life is useless it does not even stay fr half a day

  • Sir
    how to apply a service centre of micromax in etah .
    Plz give me contact number to give me full information of service centre

  • NO FEED BACK support CENTER
    प्रॉब्लेम जेसे कि वसे सेंटर वाले जवाब देते नही……
    नकली कंपनी नकली कंपनी नकली कंपनी नकली कंपनी नकली कंपनी नकली कंपनी नकली कंपनी नकली कंपनी नकली कंपनी

  • Sir mujhe janana he ki micromax yu yuphoria ka service micromax ke service center me denge ki nahi..aur sambalpur (odisha) me iska service center hai ya nahi…

    • No. Micromax service center will not provide service for YU products and YU does not have any service center.

  • I have purchased Yu Yureka on 2nd April 2015, my order details are as follows,

    Order Placed: 2 April 2015

    Amazon.in order number: 402-4261053-5659500

    Sir/Madam, My charger with this model is not working since last week….within 3 months how can it be possible that charger is not working???… I want new original charger from yu yureka as it is in warranty period.

  • Dear Sir
    I had purchased the Micromax YU YUphoria mobile on dated 4-july-15, from Amazon .in online.

    I am facing problem in incoming call ringing and voice problem n camera capturing a photos then photos are displaying on dotted format.
    Please provide solution as early as.

  • Mere mob yuphoria bohut acha hAi only one problem isme otg support nhin hain this is very big problem for yuphoria users please solve this

  • फोन आने पर इसकिन पर कुछ नहीं दिखता और फोन करने पर भी कुछ नही दिखता ा फोन सेंसर नहीं पकड़ता

  • Dear Sir
    I had purchased the Micromax YU YUphoria mobile on dated 4-july-15, from Amazon .in online and my mobile IMEi no. is 911436254061900, order ID : 171-6105443-8618754 and invoice no. HR-DEL2-144105041-2705884.
    I am facing problem in operation on screen detail given below:-
    On screen at particular point screen tuch not work
    When we go to change the network from 2G to 3G and we go to select the 3G screen not work and I am not able to click on 3G.
    For this I had contactseveral times to Custmer care but as per there direction I did all Task As per customer care technical team Advice, but I had never get siolution.
    Please look into this matter and provide solution as early as.

  • My Yureka phone is not supported to OTG cable with pen drive. It is getting switched off as I fix the otg cable with the phone. First i think may cable is defective but I have used 3 different OTG cables of my friends mobiles but same phenomenon. If any solution please share at the earliest.

  • after sales service of yu sucks ! unfortunately… not good experience 🙁 u are completely in their hands dey will do wat dey wish to do! it takes 9 hours for d fon to get 90 % charging still m getting no help on it.. its better to go for a6000 actually …..

  • sir agar me yuphoria ko paisa deker normal shop me ya micromax ke service centre me banvaunga to koi problem to nhi hoga n mobile ke sabhi parts to mil jayege n…

    • Nope. AFAIK, you won’t find any spares for the Yuphoria in local shops. So YU support will be your only hope, just if they listen.

  • Sir, Purchased Yureka 3 days bakc some one said to dial the proximity sensor calibration number on phone to solve problem of screen going blank when we dial/ receive calls… can some one kindly give me the number…. My mob No 9032201235

  • It’s being just one month of buying yuphoria nd the power button has stopped working ne even the time changes automatically nd whatsapp stops to work. Am not getting the customer care address in Gurgaon , which was mentioned behind d box. suggest me solutions for d above mentioned.

  • My mobile after switch off is not charge nd adepter and data cable is not work so plz solved my problem …….

    Your costumer care not response my problem
    And I’m wait your rply only 30 July after court case

  • When I am trying to access my handset mobile with my PC, it is not showing my memory card or internal memory in my PC, Please do the neefful,

  • My mobile charger is not working. It is in warranty period. So can it be replaced by new charger.
    Regarding this How can I proceed?
    Door service is also available in my area (Powai, Mumbai, 400076).

  • service is very poor not receiving call…charger is not working…we consumer must go to consumer forum…if u YU people nt able to maintain don’t sell it…I wll go to consumer forum if problem will nt be solved within 24 hour..my complaint no is. 1124970

  • Hello,

    I have a basic doubt, In my yuphoria I am not able to call to a number without saving the number to my contacts. How to make a call without saving to contacts.

    In Phone-> Dial pad-> I entered the number (Say 12345)> on top I get only two options
    a. Create contact for 12345
    b. Send SMS to 12345

    There is no call to 12345 option 🙁

    Please help.

    Regards,
    Balaji

  • don’t buy YuUreka or any chines phone, service will not be provided, even if you want to but, do check if service center is available in your region or not.

  • i am purchase my yureka 2 months ago . before 3 days my battery is 1 % , after that .my phone are not charging and not turn of .not reboot and there are many problems in my yureka .i am complaint but he is not take to serious.there service is very poor.and my phone was dead.so please no body purchase any yu product.and have you know any body that how can we catch that.

  • YU yureka is pretty good but the only thing I just get pissed of is when ever I call anybody just after 1 min he phone gets switched off and I hate it so if u could sort out any solution for it

  • I’ve been said since past 2 weeks to the customer service number that my phone is dead & not working but the the concern department not taking it seriously….also not any reply from mail which are early ear send it to ‘[email protected]

  • Hi, I’m using this YU from 4 months , from last 20 days wen I get calls scrrren becomes blank and not able to receive calls, n now its getting blur while m using it…..phone automatically restarts
    N battery gets very hot…….can u heLP me regarding all this problem….

  • I’ve been said since past 3 weeks to the customer service number that my phone is dead & not working but the the concern department not taking it seriously….such a poor service I’ve ever face …& therefore I suggest to all my friend not to purchase any YU product.!!!..such a poor & bad company & their service

  • hi i m using yu yureka 2-3 months it has a charging problem this take 9-10 hours to charge up to about 80% then what can i do

  • Dont buy Yuphoria
    Because mobile service not easy…
    Customers service number not connected.
    Email service no response.
    They are cheating customers…
    I have face many problems my yuphoria mobile.
    But notable solve problem.
    Vijayabaskar
    Chennai
    [email protected]
    +91 94441900

  • Narender Singh ji
    main aapse ek Baat puchna chahta hu
    ki agr mobile k charging jek me problem h to aap customer ko system update krne ki advice kyu dete ho..
    ye koi solution to nhi h..

    • Bhai, I’m also like you. Mai YU ki customer support ka admi nahi hu and na hi ye blog YU ka hai. Maine to ye article bas users ki help k liye dala tha.
      YU walo ki service behad kharab hai and mai to khud har admi to YU phone lene se mana hi karta hu, jo koi bhi mujhse advise mangta hai. Customer support hai hi nahi. Doorstep service sirf baato me hi hai and service center koi khola nahi inhone taki koi banda akar gala bhi na pakad paye.

  • i m yogesh from punjab .
    Jo mere friend yureka purchase krna chahte unko me ek advice duga ki plz yureka pr apni money waste my kro yureka ki service bahut khraab h vo customer ki problem ko nhi samjhte & unka time khraab krte h..
    mujhe aaj 5 month ho gye yureka mobile buy kiye hue , or mujhe 8 dino se charging problem aa rhi h, Maine enke helpline pr bhi call kiya bt mujhe koi solution nhi mila…bs unhone mera tym khraab kiya h..

  • When my order was placed I open the packet but the box was not sealed from both side it was open from one side and there are some scratches on phone and its turning off again and again….

  • I m not able to connect this device to my pc or LED tv through USB.kindly let me know how to connect either I m replacing this device.

  • Is it possible to replace the charger if the phone is in warranty period.
    If yes, how can I proceed?
    Doorstep service is also available in my region.
    400076 -Powai, Mumbai

    • You get 6 months warranty on accessories but the help line number is useless, either its always busy or no one picks up the phone.
      The servicing from this company is below poor.

  • Hi, I’m using this YU from 5 months , from last 10 days wen I get calls scrrren becomes blank and not able to receive calls, can u help any upgradation regarding this….

  • The Yuphoria set, I have Purchased 20 days. But, This has sound and volume problems. Also, its double tab not working and hangging problems has been happened continuously.

    I have informed the Yuphoria support mail many times. They sent some instructions but that’s not following the set. But, I am not getting any solution.So, Again I sent them for solution.

  • Hi ..friends
    My YU yureka charger is not working..pls help mi …pls give mi the contact no.of YU yureka service center …in nasik or Mumbai…
    Pls email mi rajeshpimpale4444 @gmail.com or contact mi 8275023271

  • My headphone is not working both ear’s plz due need to it I have talk to customers care of YU then also no reply till now from last two days plz do need it

  • plz tell me my unlock button does not work ….most of the time….after a long press it show the shut down screen .i hv already updated it…plz solve it….

  • Hi please someone help me, were is the service center of YU in Bangalore, because if i open the lock, it opens after 20sec. its is 2 weeks old, and i formatted once, then to same problem. Please some one help me.

  • I have got this fone .the problem is it is not connecting to the Bluetooth device
    to share via BT its OK but to listen songs by BT it is failing to connect
    what to do next

    please guide me

  • Hi my YU is but recording comera is not working plz. Give solutions and solutions of my problems.

  • I am facing a WiFi problem.
    When I connect the phone (yu yureka) WiFi to my office network it doesn’t connect to the WiFi.
    When it rarely do it get restarted again and again.
    It works fine with my home network.
    Please help.

    • Maybe changing the security settings of your office network will help. WPA-2 goes well with most devices.

      • Hi,

        The security settings of your office network is same as WPA-2, but is not working, can u tell any other solution.

  • hi, by mistake i have selected some different language other than english in my yuphoria phone. can someone tell me please, how can i change it back to english.
    and also m not able to scroll down and it keeps talking back
    appreciate your response
    thanks

  • i have got my Yu Yuphoria just 3 days back and its sim slot fail to recognize one sim so only one sim is working

    • I baught my YU yureka about 1 month ago btt it suddenly creates heating problems as a result of it the battery draind immediate in just a few minutes .this is a serious problems in yureka .please resolve my problems and replace my device .if YU not satisfy yours client then it is not good sign to your brand and marketing

  • When I upgrade my lollipop version……
    Then tethering hotspot is not working and my dialer is also not working so please give me solution how can it solve

  • Hii

    I am not happy with my Yureka phone because from the beaning to perched this phone i am facing the problem i also make the complain for the replacement of my phone but still no reply from your side it is not good for your new started brand because if you will to make the satisfy to the clients so not scope for the progress so kindly contact me and replace my phone it’s getting hit and head phone is not working in this phone and as per your customer representative i also updated the new lolly pop version but still same problem so kindly replace my phone as soon as possible contact me on 9911860820….

  • I have bought Yuphoria in last week which has battery problem, even i charged it 100% it drains within 3 hours

  • hello frndz recently i have brought yuphoria and this phone is almost good and looks premium there are some little issues like lock screen and unsupported usb cable and some time little bit lagging and some senson problem are shown but they all can solved by one update so be cool now i will talk about camera>camera is bright and sharp almost good in this price and functions are smooth with good battery backup… frndzz if u r planing to buy a cheap phone then yu yuphoria is the best phone in its range …..for more information see the specification of yu yuphoria …….. have a good day frndz

  • When call is accepted, the other applications are getting started automatically every time when call is accepted. Pls guide how to solve the problem urgently..
    Also in main menu screen, the name of Apps. not displying under the symbol of them..

    • Does your screen get turned off when you place the phone to your ear? If not, sounds like an issue with your Proximity Sensor.

  • I’m getting an voice issue like when I put my earphone’s then only I can listen music n can talk to someone wid earphones without earphones on full volume the sound is playing but I can’t listen the voice I had updated it to lollipop latest version yrrr plz guide me

  • I was really glad that finally I got yureka but after few days the voice of yureka gone n I just can listen the music wid earphones n handset even I can’t talk on phone to someone for calling purpose I have to use earphones n as guided I had updated it to lollipop latest version now what to do???????? Plz guide me

  • my phone is suddenly getting discharged continuously and overheated all the time also I am not able to access data from memory card I have tried everything like rebooting cell and restored it back also

  • yest night the battery was 67% but by morning it was 55%….. i’m not getting whether the battery is good or bad…. is it happens with all the cell phones?????

      • hi friends…… i m thinking to buy yuphoria phone….
        is this good decision or not??

        can you suggest a good smart phone under 7000

  • I am from Aurangabad Maharashtra.. I have facing some issues of battery and proximity sensor.. The phone is hanging sometimes.. Will Yureka come to my doorstep?

  • hello friends i need your help .my yuphoria display has broken one month ago i complain again it they pic on 30 jun but doesnt replay it. now what can i do….please help me friends ..

  • omg…..!!!! i’m feeling like i have done a big mistake by purchasing it…. i would have seen thhis page before… i just went through amezon reviews…. now it getting heated also….its just my second day…:( 🙁 …. battery worked fr only 3.25 hrs…..

      • after looking at all the problems of others its better to return it…. bcoz no proper service also IF I GET INTO ANY PROBLEMS SIMILAR IN FUTURE….. i’m thinking of purchasing miscrosoft lumia 640 XL……….. wt u ppl think??? my decision is correct ???

        • Lumia 640 is nice, just if you’re okay with the limited availability of apps, games and customization options in Windows Phone.

          • this month end they r updating it to windows 10… its gng to support 80% of android apps… nd the battery, sound, service all r perfect along with rate…

            • And what leads you to your 80% android apps conclusion? It’s all up to the developers and recent moves of Microsoft are pushing the devs away.

  • hey, i brought this phone and trying to use but i’m getting voice back for all and i’m unble to scroll down…. any one faced same problem and got the solution please help me… i really arranged money for it very hardly…

  • on july 9 sale on amzon yuphoria price it was showing 7999 instead of 6999. why it so?
    i want it in white golden color but it was available only in buffed steel black that day …………..

  • Mere mobile me charjing nhi hota h yar or charjing turant utar jata h…or iska to Koi service senter bhi nhi h

  • Dear team I have buyed yuphoria from from my friend who live in gurgaon and my home is in new Delhi safdurjung enclave arjun nagar -110029 my phone is working perfect I want to know that if I want to repair my phone and register my complaint so doorstep service team will go to my friends house because the bill is on his name and address
    What should I do for the doorstep service team come at my home please reply fast my phone is working perfect I just want to know for future

    Thank you

    • Honestly, there’s no doorstep service. Actually no service at all. if you manage to register a complaint, it will most probably be handled at your address rather than your friends.

  • sound problem the music sound will not abel to listen when i attach my ear plugs than i listen the sound of music otherwise the music sound will not abel without earplugs … nd in calling also same problem cause

  • my device is not able to on after lollipop update and bootloder is also not opening when i connect my device with power source only red led glow please help

  • My phone is not working. I am unable to switch off the phone. Yesterday I recharge phone up to 99% battery. But when I disconnect the charger then showing 2 % battery. One time charge period 8-9 hours not a full

  • My phone is not working. I am unable to switch off the phone. Yesterday I recharge phone up to 99% battery. But when I disconnect the charger then showing 2 % battery. As per your team member I also tried to update the phone. But showing “failed” message.

    I have registered my problem on Saturday 3rd July 2015. But Till time i have not receive any call From Technical support Team,

    Anybody tell me Can i take any legal action against Micromax Yureka .

  • Responsible person out there should have minimum ethicasy to rply to customer problems
    I got my yuphoria 20 days back, i notice the touc h problem of the screen,, how can i operate without screen sensitivity… I hv been calling customer care.since 4 days.. They say dat i ll recieve call witin 48 hours but nobody called me back…. Such a poor service provider i hv come across… Since my mobile is under warranty period and it is a HARD WARE ISSUE i want my money back so please send me the DEAD AT ARRIVAL FORM so i can get my money refunded or else i hv to lodge a complain in consumer court against u

    • You better write this directly to YU, buddy. Because this blog isn’t associated with the YU Televentures in any form.

  • hai, my phone is having some problems , like Google play music not open it display like. suddenly Google play music stopped, and I’m talking to some one phone will automatically restarted, any one help me.

  • My phone have problem of automatically restart some time screen is blank phone is hang untill i Remooved the battery restart.now days new problem facing phone overheat battery’s discharge and the phone charger connectivity issue. Please help to resolve the issue ASAP. my pincode is 110053

  • Hi I hv purchased yureka mobile 2 months before.nw I’m facing so many problems frm dis hand set.my hand set spekar not working and number of times screen is displayed only white…tell me dear victims of yureka hw v vl get justice……

  • sir, when i updated this phone into lollipop from then its screen black automatically during the calling. plz tell me something about this problem

  • Is madarchod phone ko koi bhi na ley jisko apnei hasti khelti jindgi mey girl frieand nahi hai wohi chutiye bandey isey le kyu ki lolipop mey ubded honey key baad is phone ki issi machudti hai ki usska baap micromax bhi usey baccha nahi pata aur castamer care apni maa ko chattey hai woh alag sey so be smart no get yureka aur yuripia makka lavda mera bus challe toh iss company key ceo ki gand mey bom lagakey fhodu salley madarchod

    • is yureka customer care walley itney madarchod hai ki apni maa kohi chodkar paida hue hai jitni baat pichley 3 month sey may inkey saath karraha hu utni toh mayney apney girl friend sey bhi nahi ki hogi salley haraam zadey bhosdikey company key head ney apni biwi key chut mey daal kar rakkha hai mera mobile saalla dalal bhadva

  • My phone not to be charged since long time. Please provide help to repair it, so that I can use it

  • Dear Sir,
    I have facing a lots of problem with yureka mobile phone charging not connecting. there is also listing problem in mobile. kindly replace this phone. i had bought 2 month before. since when i m facing problem.

  • Hi,

    I had purchased this phone a month back, phone gets hanged and need to be restarted very often. And now this phone is not getting started. And moreover yuphoria the customer care no. is not working. Please provide me the customer care co. so that I can complain.

  • I am facing lots of problem with my battery. Yesterday I recharge phone up to 99% battery. But when I disconnect the charger then showing 2 % battery.kindly suggest or help me out with service centers of this mobile in Mumbai

  • I have shown many problems for update my phone in lollipop version I have tried minimum 13 times to update my phone but it is not done

  • My phone not to be charged since long time. Please provide help to repair it, so that I can use it

  • Dear Team,

    My phone is not working. I am unable to switch off the phone. Yesterday I recharge phone up to 99% battery. But when I disconnect the charger then showing 2 % battery. As per your team member I also tried to update the phone. But showing “failed” message.

    Sanjeev kumar

    • Dear All,
      I am facing the same problem as faced by Mr Sanjeev Kumar…The customer support number is not responding. kindly help my phone is still under warranty. I think some strong legal action needs to be taken against the company.

      • Dear Santosh, My phone also in under warranty. But no one taking care by support team. You should take legal action against them.

  • Hi i have a problem with my hand set suddenly it was restart automatically i am sufforing a lot regarding this please…
    If i updated to lallipop can i face any problem..

    • hi my name is pavan kumar vp from bangalore .in yu mobile phone battery problem ,phone automatically it heat , and automatically restart i am faceing this sence 3 months but from last week the phone will geting automatially restart and tthe phone not takeing reboot.
      I called yu service center they given troubleshoot idea but from that idea is not working not reboot in my .excecuitive told technical excecutive will within 48 hrs still i didnt get any call from your side, i dont know what type of service it is

      • hi my name is pavan kumar vp from bangalore .in yu mobile phone battery problem ,phone automatically it heat , and automatically restart i am faceing this sence 3 months but from last week the phone will geting automatially restart and tthe phone not takeing reboot.
        I called yu service center they given troubleshoot idea but from that idea is not working not reboot in my .excecuitive told technical excecutive will within 48 hrs still i didnt get any call from your side, i dont know what type of service it is .please try to do services center in every city otherwise it will not sale service is main think.

    • Better contact Amazon and tell them that it came shattered out of the box because otherwise it won’t be a warranty repair. Stay solid on your point that it came shattered outta box.

  • is buying yuphoria from Amazon is safe. many people told me that product delivered from Amazon is damage please tell should i buy or not

    • Amazon is the only official channel where Yuphoria is sold. They offer a 10-day return policy for any such rare cases where a defective good is delivered.

  • i have purchased yureka on 14th june, when i have updated my phone today when i m calling or receiving the phone my display turns off automatically when i m using power button then also the display does not responds, display lights respond when the phone is completely diconected.

  • MY mobile has proximity sensor problem every time i make a call the screen blacks out and i need to do increase the brightness manually after the black out , its annoying what to do pls reply

  • i bought this over a month ago, and am happy about many things, display, camera, games superb, but i do have problems with this, getting extremely heat which can be b manageable for short calls, but only sensor pisses me off like hell, it doesn’t on display though v try continuously, can this be repaired??????

  • Really dam suck customer service no one responcible person have seat their to resolve customers problem and care exacitive only play game for mental harrasument only said for wait but after that no one replying and this do form many day s

  • Phone gets heated up fast without using. speaker out.Please suggest me how I send my mobile to your service station.ph 9894631372

  • I am Kush and I wanna purchase new charger and USB cable of Yu Yureka so, please tell me how to purchase and how much price of charger with USB cable?

  • 1). The double tap on screen wake up of my YU Yuphoria purchased on Jun 26, 2015 is not functioning after few days of use.

    2). The wake up screen button ( Nothing comes ona soft press) and if pressed 3-4 seconds takes sometime to show the Reboot/power etc instead of wake up the screen that too only after releasing the button.

  • I purchased yu yureka on 13 may 2015.after 20 days i’m having problem.On otg connection it restarts again and again.
    automatically swiched off when in my pocket (some times).
    help

  • I had sent my Yu Yureka Trans Receiver as per request from Yu Support Staff ( Jai kumar raisinghani ) for issue of proximity sensor and auto restart or rebbot after some time.as per courier service they delivered at C/O Ravi Kumar Gupta Address : B-82, Mayapuri Industrial Area, Phase 1, New Delhi, Pincode- 110064 but from Yu customer service (18602122122) they are not yet conformed my devise has been received or not . i had sent mail also regarding courier docket number. but no one reply. let me know what to do next step.

    really very poor service from Yu Support.

    • There’s no point paying 3k extra for the Yuphoira. Better buy yourself in the sale, buddy.

  • I am from Visakhapatnam, Andhrapradesh, India. PINCODE: 530026. I want to buy Yuphoria Mobile . I Wantvto know will my pincode covered in your service area. Please mail me deatails. Thankyou

  • I purchased a yuphoria last of june .Ringer of my set is not working. What should I do.

  • Sir I bought a yuphoria phone on 25th June . now it is not supporting whatsapp. Plz tell what should I do . reply fast.

    • Not supporting WhatsApp? What do you mean with this? Doesn’t whatsapp install on the device?

      • Par batao to sahi ke pahele yureka ka service center number konsa hai to hum vahape call karke puche ya technical persan ka number do.

  • Hi, sir mere yureka phone ka software crash ho chuka hai Maine yu care mei complaint kiya mera device replace hoga aisa unhone kana tha lekin woh ho nahi Raha hai Maine complaint 15th June 2015 ko kiya tha lekin koi reply nahi hai ab mujhe kya karna chahiye please help me.

    • Yu Support is pretty dead. Just keep calling and calling till they issue you a replacement.

      • Mere yureka phone me mice problem h .
        Jayada awaj kench nahi kr sakta…to kiya karu.
        Or kaise thik karau..
        Yu no pe call v nahi lahta…..
        9534360086

  • Hey ! Get back to me with my solution ! My handset yu yureka is under warranty and now i am facing problem in touch and it takes 5-7 hours to charge battery. Please send your executive to pick up my cell or inform me your service center location!

  • Phone ka usb bhi computer ko canect nhi ho raha he please help thoda net chlao to battery jldi khtm ho rha he or hit to bhut hi ho rha he

    Kuni tri kahi tri sjekshion dya

  • I have purchsed in Feb 2015, have seen below issues in handset..

    1. Battery charging very slow.
    2. USB port not working (last one week it was like sometime working some time not detecting) and now it is completely gone.
    3. Earphone port not working properly (earphone can’t be plugged and leave as it is, you should always keep a hand on this to get it work..

    Please suggest any service center location @ Varanasi, i have to show all these issue immediately. Thank you !!!

  • Dear Sir,

    I bought Yureka Mobile on 6th may 2015. But now the mobile is not start. I maild And once they Reply me & Given a Reference Ticket id: 1068209( From Azharuddin YU Support) but after that they not replied. Plz repair or replace my handsate.
    My mob.=+919662850016;+919824793242
    [email protected]; [email protected]
    My PIN Code is 393010

      • Dear sir
        Please sugges me how I send my mobile to your service station.

        My Reference Ticket id: 1068209

        • You need to wait till they call for it. Please contact them again and again till they accept your repair.

        • Mera bhi phone hit ho rha he please koi to btao me qya kru , or abhi leke mhina bhi nhi huva uska chargar bhi jl gya please help uska srvis senter to batao me aurangabad ka hu please help

  • 1. Phone gets heated up fast without using.
    2. batter drain quickly
    3. charging get very slow. it takes 5-6 hrs or more time every time.

  • Hi, I have purchased micromax yureka mobile in April month. This mobile is getting hang, getting over heat . I want to return back. Please provide return policy .

    • There is no such return policy. You can only get a replacement if the product is accepted as defective.

  • The customer care service really sucks…dey didn’t rply the mails…or not even tell the location of der service centre in delhi….they r bloody charters

  • Customer care number galat diya h. Jb use charging pr lgate h to ye percentage km Kr deta h. Means charge krne ki bjaye discharge Kr raha h. Or customer care number milta nahi.

  • Updated my yuphoria I am facing many problems front cemera not working .net very slow , where is Kerala service center?

  • Yu yureka should i go for it or if you can help me to get a good mobile within 10000
    It will be a great help.

  • Hi, I have purchesd yureka mobile from amazon 3 months back, after 1 month usage suddenly my sim slot is not working , where I needs to go for that repair. I have searched in Google for care center I didn’t find the solution, I have tried on toolfree number that’s not connected to me. Can any one help me , if there is any care center in Hyderabad

    • There are no care centers. You need to continue hitting the helpline and see if it connects. that’s the only way.

  • is yu yuphoria is good or not what are the problem in it and the main question is yu provide service in chhattisgarh,korba plz reply…

  • i hav bought yu yureka & started using 1month before..i have upgraded it into lolipop & d screen is getting automatically off when calling/receiving a call.. & the most urgent problem is that my yureka is off since 3days i cant reboot it…i think this is for locking of bootloader… plz help me how to unlock the bootloader so that i can torn on my phone..plz help me..

  • I bought yuphoria phone before few days..many problems facing in this device..mostly apps is not supported…plzzz help me customer support service team of yuphoria..my contact me my email.I’d plzz revert..9654677124

  • Yu Ureka mobile replaysment
    Ticket no.1026031
    Not give label number
    Please urgently label number

  • I am updated my phone to lollipop so am facing problem with this.some times call lift option not shown on display pl suggest what should I doo….

  • my yuphoria’s back specker’s volume is slow down & not listen songs & speaker phone volume.when incoming call in my phone then screen is blank for 5-6 second.pls help me & customer care me 2 din se report ki he fir bhi koi call nahi aa rahi techanical department se.

  • hello sir today i got my phone by replacement but i face many prblm i.e someone call me i didnt hear his voice and when i connect to earphone to jack then sound liike split and burst

  • THERE IS NO SERVICE IN KERALA. I HAD CALLED SO MANY TIME TO CUSTOMER REPRESENTATIVE BUT THEY DIDN’T REPLAY

    • Yes. That’s one big con of purchasing YU products cause customer support is next to zero.

  • Please don’t buy Yu Yureka.
    Its worst service. My toch got problem, when I called them they said its water damage. But nothing happened from my side.
    But even I accepted and asked for service, they said if you accept to pay 5,999/- they r going to replace device with refurbished device.
    What the hell is this. Device actual price is 8,999 & for touch screen 5,999/- How fare it is.
    I refused.

  • I m updated my phone to lollipop but i m facing a problem my sell is not showing the caller no. On screen and some time its being to hot please suggest wat shuld i do

  • My dives in over hiring when usd ..coll and media use and when call to any pople hi can’t lison my sound ..ples help me……….halp….halp…..and customer care call is put on tall free…

  • I bought Yuphoria.
    Problem 1: when ever i am going to type a massage my phone starts blinking for 6,7 seconds. .. What to do??
    Problem 2: whne i switch on my phone phone starts blinking showing all FB, instagram, messenger, twitter etc (with unlock patter screen) even though they were not open.
    My contact number : 8879562520

    Please respond!

    • Rahul, I wanna ask you that this phone is worth purchasing,rather it dsnt have any service centre.and your problem has solved or not.plz reply,

  • derar sir my phone mixromaxa37B Under Warnty . After 41 Day ago give service senter but my phone not back i need help u

  • My yuereka was updated to lollipop.but iam facing a problem my handset is not showing caller no. on display

  • My yu phoria giving trouble from 2 nd day of usage. My phone was strucking. ex.if open Music player or playing vedios it got struck and after 20 minutes it gets started. some times even only removal of battery and re insert only phone is working . On the instruction from call centre I reboot the Phone, after that only one day it is good later it agains got strucked.

  • My yureka gets switched off on using xender app
    And I tried many times to use xender for transferring files but this gets reboot evrytime

  • proximity sensors are not working properly. when I make a call or I receive a call and take the phone near to ears its display lights gets off.and even after pressing all buttons it doesn’t get on.Sometimes I had to take the battery out and then again re switched on.is there any solution to my problem??

  • In my mobile – _ I cant able to record videos, when I am tend to record videos, the recording is stopping at the moment i click the record button

  • When i charge the battery. there is not indication…how will i resolve this in my yuphoria mobile
    ananth

  • sir,
    i have the yureka phone,there is problem of incoming calls,i do not understand who is calling to me,number is not shown,black screen is there ,pls help us

  • I can’t see any of the contacts in sim card. Only the contacts which is saved in Google account only be shown. Pls help me that how can I see the contacts in sim.

  • Don’t buy this phone because there are lots of problems in this phone. On calling and receiving calls, the mobile screen getting off, while using camera not able to change the flash mode because the icon is not highlighted and now the phone is totally dead. Now i am facing the Service Problem.

  • Sir

    I am mobile receiving 16-06-2015,I have both sim inserted in the mobile sim 1 problem no service sim to OK pleas read to another action

  • On calling and receiving calls,the mobile gets off,so I m not able to attend call.please help me to solve this problem

  • This mobile camera is not best.its secondary camera is are very wrost.please give me some guideline.its camera is 13megapixels but work is not this type…please give me some help…

  • On calling and receiving any call the display of mobile gets off and I’m unable to recieve the call .please help me to resolve this problem .

  • Service is not good
    My phone is totally dead I got contact with Yu service but it more then 20 days I m not able to service my mobile …and its more then 35 day I m not able to use my mobile don’t buy this phone …..I m very upsad with the service
    Feeling helpless 🙁

  • Dear All,
    I purchased YU YUPHORIA of 18 June and i got the on 20 June.

    After inserting the sim i started the phone is started fine.

    Phone is working in other language and on every touch it fiest say the icon name.

    If i touch two or three times the same icon icon is open .

    As Setting icon on teh 2nd page so i am not able to move that page and same time forward is also not working.

    Please help me to resolve the issue.

    Thanks in advance.

  • Dear sir I can’t change ringtone saved in my sd card and internal storage so pls educate me how can I change my ringtone

  • my yureka phone proximity sensor is very low. it only works when i stick it to my ear and sometimes it didnt work even after sticking to ear and a another problem arises in my phone. when i plugged in charging and using the the phone battery remains getting drain even charger is plugged in. i call yu care then they suggest that i should use my phone 3-5 hr in safe mode and i did it but there is no change. pls help me it i sreally urgent

  • Hi last month I bought yurekaA05510 model . some of the problems still I faced that is
    1. Out speaker is not working
    2. Otg not supported while inserting otg means phone getting displayed startup screen only and getting hang up.
    3. Applications can’t able to stored in memorycard pls give proper feedback

  • Hi,

    I bought this phone 3 months back.. but 2-3 days back its charges stopped working after sparking… now phone battery also not giving backup.. after charge full its give only 1 hour backup. I am totally fade up.. as i am very busy and its my main requirement ( phone ) i am a engineer and i can’t charge regularly.. can’t carry charger..
    when i bought this phone it was okay + battery also working fine but after 3 months .. battery down

    Model Name: AO5510
    Give me solution for this
    Location : Delhi, Pitampura
    Direct No.: 9868330332

      • helpline pe call ki to vo keh rhe hai ke apko call ayegi tecincal office se 24 to 48 hours main but muse three days ho gye hai ab tk koi call bhi nhi ayi

  • Hai mans my phone yu is not charging now, yu charging pin is not working now, please contact me immediately,my contact: +918281811299,mevin

    • in my mobile same problem and charger r connected to ph the battery was getting down rather than increase
      now wht i do///

  • Hey friend I need your help my new yu yuphoria screen has broken how to replace it.is there any options to change device.companies said it’s has gorillaglass how to broken it ?….

    • You need to understand that Gorilla Glass is still a glass, just little tougher and scratch resistant than the normal glass. You need to contact the YU helpline to get a paid replacement.

  • i purchased yuphoria mobile on 11 june 2015 it received to me at 18 june but while am inserting my sim card it doesnot showing any sim card inserted.what can i do,is there idea to solve it,or else is it any settings problem.

    • Does that happen with both the SIM slots? Confirm that you’re not in Airplane mode. If you still face it, kindly return the phone to Amazon.

      • airplane mode is off only boss…in notification it showing as no sim card…is there any possible of mistakes in sim card settings

        • Unless it is an old SIM card, it should all be fine. It seems like a hardware issue. Please return it back.

  • my yureka phone proximity sensor is very low. it only works when i stick it to my ear and sometimes it didnt work even after sticking to ear and a another problem arises in my phone. when i plugged in charging and using the the phone battery remains getting drain even charger is plugged in. i call yu care then they suggest that i should use my phone 3-5 hr in safe mode and i did it but there is no change. pls help me it i sreally urgent

  • hi guys i am planning to buy this product
    the only concern is service issue

    Heating problems upto 40C is normal ( company says 45C is normal but i dont think so )

    Sensor issues u can get help on youtube

    Battery life use supportive apps and check ur battery usage for apps which aint supportive the device will get into loop
    too make it work and will drain ur battery so try deleting apps which you dont use or which are not supportive

    Any hardware issues should be considered as a manufacture defect and should have a replacement
    ( if u say look at the price and features then this is not what is meant to be a brand and i expect a service quality from any brand
    there are many issues.

    YU or Micro have have to take a serious note of feedback given by the end users and take necessary steps to resolve the issues asap

    before putting up new lot to end users

    5 star 8,150
    4 star 5,704

    3 star 2,796
    2 star 1,582
    1 star 3,535

    unsatisfied customers on amazon 7913 since the first day of flash
    YU MIC has to consider this take necessary steps and solve the problems

    i dont think there is major hardware issue
    the software has lots of bugs which needs to be fixed

  • Dear sir i bought this phone in olx 4th June. phone performance isgood. But ,when I switched on internet or charging, phone rising very very very hot. pls solve the problem sir

  • Dear sir
    I have problem my phone after updating lollipop some times my phone slow & heating. So pls. Solve my issue immediatly.

  • Hlo sir mera phone ma bhut sari prblms ha just like its earphone jack don’t work ,hanged and many prblms. I m from hussar haryana what can I do

  • My Yureka cell phone suddenly stopped reading both sim cards…the same sim cards are working fine in other cell phones…Please help how should I resolve this issue?? If the model needs to get replaced, how to apply for same?

  • sir i purchase yu yureka before 25 day’s . but i not comfortable with phone. I have some issue.
    1. no beattry life
    2. hanging issue
    3. Automatically apps are stop
    Please sir resolve my Problem
    +919782874456 it is my number.

  • I would like to buy yuphoria hand set can any body suggest me that in kolkata pick service is available or not …

  • My yurekha hand set is not working properly and its display is going to off when it is ringing and it is not responding properly when ever I wanna open some applications. And it is not working properly at all. And there is no service centre at all in Hyderabad. Worst handset.

  • my yureka won’t update to lollipop incremental
    i want doorstep repair
    i already inform to u before a month
    mobile : +91-93606 86924

  • Hiii sir
    I upgrade my set from 4.4.4 to 5.0.2 version.at the time of upgrade the one problem rise. My phone working very slow or my phone is automatic restart……I m not using proper my phone..so plz solve my problem as fast as possible……

  • Sir my yureka phone’s mick is very problm no voice clearly hearing other parson plz tell me how to solve this problm.

  • Sir my yu Yreka mobile in call notification sanser problem please call me and tell me service center Near in meerut Indian, meerut – 250001.

  • I purchase yureka in April 2015 it is not work properly when anybody call me the screeliight is not lighting so we are unable to receive the call

  • sir i purchased yuphoria just 4 days running…… now when am playing game in phone or charging my device it going heat…. sir plss help me……. what can i do????? sir plss replace my device….. am from kolkata…

  • Sir, am going to buy a yuphoria but I want to know is there any guarantee that this phone will come back after servicing. Plz suggest me something. PLZ

  • I have purchased Yu Yureka(Moondust Grey) by Registration B00R659KZ8, IMEI no 911401504297761 purchased on Amzone.in on 27th March 2015, But after only 2 months it has a problem in Display at the time of Incoming or outgoing Call, Whenever i call from it display goes off i cant see to whom i dialed or i cant no cutt off phone, same as when any call comes the screen goes off i cant receive any call or can’t see who is calling to me. when caller end the call then i can see who is calling and have to call back. I have already made a complaint on [email protected] but there is not any response from Yu Yureka side. I have a bad experience to buy it please don’t buy anybody because they have no service center.

  • Hi,

    I purchased Yu Eureka in April 2015. The battery since drains very fast and the phone gets heated up very quickly. A 2 minute call becomes unbearable in that case. Please provide a suggestion how to go with warranty of this phone.

  • 1 month before I bought a YU yureka but am very disappointed the phone is very low in performance. It has calling issues and the mobile has some mild issues in the software

  • I upgrade my set from 4.4.4 to 5.0.2 version.at the time of upgrade the one problem rise.When I call or any call came on my set the screen automatically off but the ring came continue after call timeout when the call cut automatic the screen on……I m not able to take or make call..so plz solve my problem as fast as possible……

  • sir my mobile too much hangings and i
    t does not response immediately of any calls . Their is a some software issue problems also. plz give me some information about it

  • Hi sir I purchaged my yureka phone in April when I’m charging, open internet and when I’m calling its very heating at top side please resolve my problem as soon as possible already I did all system updates but same problem I’m facing.

  • My yureka phone is asking for update again and again. No internet site is opening in my phone please solve this problem

  • My yureka phone bettary charging time 5 hour’s but bettry after 3 hour’s discharge.
    It’s very critical problem.

  • Sir I HV purchased YU yureka in mar 2015 after lollipop updates thats my screen is blank & display not come what should I do …???? Plz reply us….

  • Display proglem while calling display will get off ,we can’t able to end or cut the cal
    Pls reply.

  • Incoming , Outgoing voice not coming not able to hear voice of caller. Though it is working on speaker.

  • My yureka charger is not working properly… How to replace my charger.. please suggest me..

  • why yu have not any physical service center at city like kolkata? why they are not launching service center?

    • Because then they will be needed to provide service and see real customers. Its so easy now. Don’t pick call and that’s it. LOL

    • Hi mere phone upgrad kerne ke bat restart hone laga hai. Me ek bar reset bhi kar chuka hu? Btao me kiya kri?

  • Yes. Micromax has paired with YU. Thus at last yureka belongs to Micromax. My phone screen has broke and no one is showing solution for it. Very bad after sales service.

  • yureka service centers are not at all responsible. its been 7 days since i have registered my complain. i am also ready to pay according to their conditions. they told me that they will send a person to replacement. and yet they have not send any. now when i am calling them theu are saying that their seniors are busy and also they cut my phone.
    i advice all to not to purchase phones which are not repairable at your city. and not to buy any YU series phones. they are not good at service times.

  • bakvas mbl hai bhaiyo. bohot jada heat hota hai. lagta hai jayse kan jala dega .plzzzz ye mbl mat lo.aur battery bhi bohoooot jaldi khatam ho jati hai. aur 1 heat hone ke bad bohot hang marta hai. costume Care se bhi bohot contacts kiye but koi solution nahi mila

  • i am i been using the phone for 1 month its getting heated up very soon and battery is dead with and 2 hrs and whatapp pic dont get displaced the gallery , may i know y

  • MONTH HAS ALSO NOT YET COMPLETED HAV TAKEN THE CELL AND SUDDENLY AFTER UPGRADING THE ANDROID ,DURING INCOMING CALLS THE DISPLAY ISNT RESPONDING , THE SCREEN IS SWITCHING OFF AND WHEN THE CALL ENDS THAT TIME THE DISPLAY IZ GETTING ON AND ALSO THE CELL IS LAGGING SOMETIMES. PLZ DO SOLVE MY PROBLEM…

  • I have ordered yu yureka one month ago…..my problem is that when i am using net or charging my phone so it gets heated up…..so plz solve my problem….and do yureka have any service center??????.

  • Dear sir
    I have bought this phone two month ago. my problem is that when i select network as GSM then the mobile show no signal even it detects the name of the company of sims. it show network signal only on 3G or 4G.if i insert new sims then it show no signal on any type of network..please tell me the solution

  • I’m using it abt two month I didn’t get any problems… But I worried abt that if my phone will started to hang or any other problem or if my mble accessories damage then how can I replace…………!!!????

  • Dear Sir.I bought this phone June 4 .when I switched on the internet or charging device is very heating in phone top side.pls solve the problem sir

  • DEAR SIR

    HELLO,,

    I PURCHASE THE YU YUREKA BEFORE 5 MONTH, BUT SUDDENLY CREATE A PROBLEM ,,WHEN I USING THE NET OR CHARGING THE PHONE..THE PHONE GETTING A HEAT
    SO PLS HELP AND SOLVE IT THESE PROBLEM

  • Hi team!

    My charger is not working. It holdes warrenty.
    Kindly replace my charger. I sent mail to support team. I stay at 500038 pin code.

  • Dear Sir/Madam
    I recently purchase Yu Yureka mobile from the beginning mobile heating sensor problem,and automatically rebooting the mobile,

  • 1 MONTH HAS ALSO NOT YET COMPLETED HAV TAKEN THE CELL AND SUDDENLY AFTER UPGRADING THE ANDROID ,DURING INCOMING CALLS THE DISPLAY ISNT RESPONDING , THE SCREEN IS SWITCHING OFF AND WHEN THE CALL ENDS THAT TIME THE DISPLAY IZ GETTING ON AND ALSO THE CELL IS LAGGING SOMETIMES. PLZ DO SOLVE MY PROBLEM…

  • Display proglem while calling display will get off ,we can’t able to end or cut the cal
    Pls reply. Or send me Bangalore device center address

    • Display proglem while calling display will get off ,we can’t able to end or cut the cal
      Pls reply.send me new device in noida
      and give me reply

  • mine yureka has been hardbricked by updating the official update W.T.F that update has ruined my ausumeee device now my mobile is dead only red led is responding on connecting the charger and the level 2 team of customer service is also not responding device is great but the update is fail plzz help me wid the door step service

    • If you were rooted and system apps were played with, it is sure to fail the integrity check. Sometimes updates do fail otherwise too, but that’s very rare. You should be able to recover your phone by flashing stock ROM. Consider searching in Google for flashing the stock.

  • or any other service center ………..
    help for yu smartphone exist in pune…………???????

  • i have called no of times for door step service no one receiving call at all.
    Actually i need paid survive . my phone glass is broken. i need help please suggest me.
    And yu smart phone also not working properly.

    plz plz help me

    • You need to keep trying the helpline because that is the only way of communicating with them 😐

  • recently i bought the yuphoria mobile but it have heating problem during call and internet so could any body tell how can i resolve it

    • Mild heating of modern smartphones is normal. Unless it is unbearable, please do not worry.

  • Unable to charge my phone all a sudden
    …..it is showing low battery,even i kept charging my is not charging
    Plss help me out my number 09032694596

  • Kay micromax service center per yureca repair ho jayega.
    If yes send me confirmation e mail
    If no. please help me or send any one to my home to repair

  • Sir,
    I have some problem ,when I charade my phone it’s become very heat and Sir my battery back up very poor help me in standby mode it’s backup only 26 hour and and when I am use my phone it’s backup only 3 hour and my my phone automatically restart .Is any service center in my city my city is Varanasi pin code is 221007,
    What is the procedure? Please send me mail or call me 9455151506 as soon as possible

  • this is arun shekhar
    i bought yureka on 3rd may2015. . in june i found its phone’s navigation keys are not workimg pleas help.
    my contact no. 9820160760

  • I buy Micro max YU Yureka mobile. Now Charger was not working. Im stay at Visakhapatnam, Andhra Pradesh. I went to Micro max service center. But serive center customer care told “YU Yureka not for Micromax product & not covered in warranty at Micromax service center.

    My contact No. 8978281118
    Please solve my problem

  • Bakwas mobile .. plz d’t purchase this phone simply weast off money I have never seen in my life …………

  • Dear Sir,

    I have lost my phone. so please suggest me how to track my YU yureka phone my phone Number is 9999459238
    and IMIE number is 911401502322744.
    i complained a FIR. but i have only one IMEI number so i need secondry IMIE number in this bill their is only one IMEI number written.
    how can i found secondry IMEI number i have lost my YU yureka Box.

    Please suggest me anyone how can i trace my phone.

    Regards,
    sandeep

  • Dear sir ,

    I have some problems then I update my mobile when he get restart and then times he was not start . I try to open recovery mod but recovery mod to not open …. so I call customer care no. he told me any officer call me 24 hours then call an officer to me she told me a man come to my registred address and replace my phone she also complete replacement form and she told me to my phone come in 4 – 5 days but today 6 days are held in it my phone not come to my address ….. sooo I request you to my phone come to my address in 3 – 4 Days …… plzzzzz and Call me 9022982272

  • Sir, thanks for given solution about screen blank when receiving and calling call its steps really amazing solved my problems , thanks for that steps which ur given…

  • Dear sir / madam,
    I want to say that my micromax YU yureka screen get broken in an accident so I want to change my yureka screen please help me to know that repair costs how much or its free because my smartphone is in warranty period and what is the procedure to admit my phone for repairing because in my city there is no customer care office of YU yureka. I hope you understand my problem & solve as soon as possible.
    Thank. You !

    • No.there is no service centre of Yureka as it proudly claim to provide onsite warranty.as far as onsite warranty is concerned it your sheer luck that somehow you become lucky.as you are in Lucknow.so if by luck you succeed in getting a call back from their so called technical team and they show grace to provide you service then also being in Lucknow you would have to courier.
      Price for broken glass is 2999rs.
      And it will take minimum 10 to 15 days excluding time in transit.(duration mentioned is the minimum amount of time in best scenario)

    • You need to contact the helpline to ask for a paid replacement because warranty only covers manufacturing defects.

  • 1 thing i want to ask is any service center is available in my city (lucknow)?
    if yes den pls send me address detail.

    • No. There are no physical service centers. You need to contact the helpline for any issues with the devices.

  • my phone is hanging up all the time from date of purchasing. actually it goes to off automatically and as well as on also.it causes problem for me all the time. so if you have any suggestion pls reply as soon as possible.

  • Sir my yureka mobile phone head phone point is not working and micromax service center not accepted service plz help me contract n .8989871212

    • As already mentioned, YU is not Micromax. You need to contact YU Helpline for any issues with the device.

  • Dear Sir,
    I have some issues in my phone as I am unable to view my memory card also unable to view my pics in gallery.
    Kindly help me out to resolve the problem ASAP.
    Regards

  • Sir , pls tell me this doorstep service is loyal or fake. I am going in summer holiday tour. I am confuse that i am buy this yureka or not. Some are peoples told this is great or some are told this poor smartphone.
    I am totally confuse should i invest my money in yureka to buy this phone .
    Pls help me #YU PLAY GOD

  • Your customary service is very and not give correct information acc to problem and one person cut my phone please do some thing for me no:- 8979990766

  • Helo friends i read all above comments plz tell me Now i purchase that’s mobile or not i am in confusion

  • I have many problem in Yureka phone. …………………… . I want to Customer service center contact no…. in Chandigarh … pl.

  • Can any one help me in tracking the language option. Currently it is opening in French language and I want to change it to English.

    Kindly help on this.

  • Please give me correct Yureka customer care number… when i called 18602122122 number its telling you have dallied a wrong number!!!!

  • i am not able to contact YU CC..!! it says busy and try later… dnt knw wat to do..?? i didn’t evn thought there service wud be so bad..!! no reply to email and on twitter..!!

    plz help how to contact YU??

  • Sir, my phone’s battery backup is so poor and device is so heating too when I use or not use

  • After updating my phone, it becames very slow and sometimes automatically restating. I have emailed to YU support but no response…..even I unable to do a factory reset. Pls help

  • My ‘Yu’ phone is having number of problems since day one like phone heating, charger heating, battery backup, battery charging slow, phone gets blank suddenly, gets hanged, camera not clear as per 13 mp assured, speakers and earphones issue. I had called them ‘Yu care’ in march and April they said problem will be solved after software update released in few days, they even told me some rebooting process still that did not work out, now they dont have any detail about it in their database about my call. Now I am calling daily ‘yu care’ number since 22nd May for help But every person receives my call and says they will call me back. Today its 6th June but i have not yet received any help and also these customer care executive just disconnect the call while talking if they dont have any answer. The mobile and customer support is so worst. I just want this phone to be taken away. Please help.

  • Sir my phone charge is not working….so
    Plz help me how to contact to service centar…

  • I’m having some display issues. I want it corrected. So I tried calling the helpline no., probably called them for 1000 times still the call can’t get connected. I’m really disappointed. I’m ready to pay for whatever legal charges . but I’m not getting any solutions. Thanks in advance whoever would help. Good day.

  • my yureka mobile display is not proper working
    because kabhi kabhi wo blank ho jata hai
    plz help me any information. please replace my phone
    my booking date – 11-05-2015
    & delivery date – 21-05-2015

  • sir, when I make and receive call than my screen is totally blank and no function is working till end of the call .. Please help me what I do…

  • after upgraded in lollypop I also fase below mentioned problems
    1. restart frequently
    2. poor mic
    3. poor speakers
    4. poor battery backup after upgradation

  • My phone starts reebooting frequently after the lollipop update . plz suggest solution to this. It is so annoying wen u r in middle of something then phone reboots . plz solve this issue soooon

  • There is some problem in camera in my yureka. I have called yureka customer service so many times since 16 may. They created 3 tickets but not resolved anyone. Can someone tell me the higher authority contact details of yureka.

  • Hello my YU phone is not show the previous contact no of sim card I checked properly so pl help me.

    • Yo. Go to call setting. And there u will see import/ export from sim card option. Click on import. Then ur contact s come to ur phone. I also faced this 🙂

  • Is door step service available at my adress in Jamshedpur Pincide – 831016. IF AVAILABLE WHAT ARE THE CHARGES

  • today suddenly my phones screen gone black .no display, only three hardware lights are glowing..
    any soln. i tried to restart by removing battery but no soln.

  • Sir, i have screen problem in my phone.when anyone calling me then screen of phone toyaaly black .how I’m rcv the call.pls help me .customer care no. Not working.

  • Maine yureka ka lollipop update kiya iske baad se iska proximity sencer kaam nahi kr raha call karne ke baad screen blank ho jata hai ye kaise thik hoga somebody help me

  • My Yu yureka phone does not display the number of caller it just says unknown. When i try to call from the unknown alert it won’t let me as there is no number .please help. I am not able to call the customer care number as well.

    • Contact the helpline and ask for a paid replacement. You’ll be charged about 3500 rupees.

  • sir when i participated on the first sale i got the product yuphoria in the cart..but they were showing that the given address is not valid..how can icheck whether there is delivery in my area or not? my pincode is 685605

    • You really need to ask Amazon about the delivery locations. Hopefully they’ll serve more locations in the upcoming sale.

  • Hi my phones camera is not working properly IMG GE’s are so blur u can’t see it proparly .this is happening after I upgrade my phone.pls reply what to do

  • my pincoad is 700044
    but there have a no pick up service is
    available.
    so where i’m going for services?

  • My device is not charging, when i call to customer care every time they told me we call u back but after 15 days they sms me you are not reachable so we are closing ur case. How can they close the if problem is not resolved.
    very very bad service i advise every one not to buy any YUREKA product as there service is worst .

  • chines hai bai chines .use & thro yureka

    when you solve my problem .i think this is bad decision to buy yureka i advise to all my friend don’t buy any product of yureka & want to informe to all too too much bad bad custmer care

  • Dear anyone,

    I have purchased Yureka A05510 through Amazon 15 days back .

    Worked properly and for past few days i observed absence of sound or vibration .

    I do not find any service centre near by my place.

    Sent a complaint mail to [email protected] on 26.5.15 and not yet responded

    Kindly suggest solution to solve my issue

    • There are no accessible service centers of YU. You need to reach to the helpline and only they will be able to assist you.

  • friends i plan to purchase this phone but after see all your review it means their so many problem in this phone. poor customer care service.
    please suggest me what to do mr. yu yureka my contact no. is 9716586773

  • My phone automaticallu reboot during call and with stand alone.plz provide help otherwise I will go for nessesary action from consumer court.your customer care no does not exist.

  • my yureka mobile is having speaker problem for the past 3 weeks .. not able to talk with mobile set. poor response

  • I have purchased yu yureka phone a week ago. My battery back up is so poor and it drains rapidly. My battery drains within 4 hours even after full charge .Kindly suggest me with some ideas to solve the problem.

  • I have purchased yureka phone 2 months ago. When i update my phone from kitkat to lolipop the will be automatically switched off. How i will get back it to kitkat version.

  • I have purchased Yurekha smart phone two weeks back. It was working nicely. But from last two days especially after i got lollipop update it is getting heated extremely while charging and continuously getting switched of off . I tried calling customer care number but its saying its not a valid number. I mailed them also but no reply yet. If anyone knows what to do just inform me n guys be carefull while you decide to purchase this set!

  • Yureka always too heating problems.battery backup poor.battery percentage downing per minute if never use plz replace my phone

    • Its with all the Yurekas. So I’m sure you won’t get a replacement. Still, you may try.

  • I had bought my phone in february 2015. After update I had the black screen issue, they replaced the phone in 2 weeks of time. After I get the changed phone, Mic was not working at all. My voice was not going over the phone call. Its been more than 3 weeks now for the issue, I call customer support daily almost, They promise to call me back in a day or two, but I have never received a call back or replacement confirmation from Yureka.
    My IMEI nos are: 911401502549809, 911401502572884.
    I have filed a complaint wit consumer forum as well on core.nic.in, and my complaint number is: 164475.2.2015

  • My yureka has hard bricken while my rooting so kindly help me how to solve my problem
    mobile : 8801144069

  • sir i also have problems…. mobile in standby full heating, solve the problem , other wise change my
    mobile,solve the problem as early as possible

  • 1)while calling sensor problem is there, after they disconnect only my mobile display opened. other wise without they disconnect the call my mobile not openning.
    2) mobile in standby full heating.
    3) solve the problem , other wise change my mobile.
    4) solve the problem as early as possible.

  • Hello All,

    Looks lot of ppl are having problems with YU. Me too hving similar proble,]ms.
    1. Not charging
    2. Heats up very fast
    3. Battery gets downs within 4 hours of use.

    Can get a decent reply from Cust service.

    really unhappy, confused and felt cheated.

    Friends. if any help from the group. pls share to all.

    • Everybody is cheated by them, buddy. This is the problem with new brands. Hope they’ll improve in the future.

    • My YU is not charging and fully charged above 20 hour battery backup only 3 hour mobile make heat extremely I am fully confused

  • I want door service must plz so many problems. In my location 533101 you are available. Please send ur represent to me my mobile number 9848396413

  • I am facing many problems after this Lollypop update and last system update ( 23 May) . Phone hanging a lot and proximity sensor is totally messed up!

  • After Installing system update (Size aprox 130 MB for Power Improvement, which I Recd OTA) on 23rd May, my phone is not getting started, its not Booting. I Have Performed Factory reset under Recovery Mode and then Reboot, the problem still the same. Kindly help me

  • My phone was not getting on(Display missing) and i called up yureka customer care & 2 service agent who spoke to me talking nonsense. they asked me to start the phone, Remove battery and press power key and volume up down key for factory reset which is not possible I told them there is no display coming on the phone but he is repeatedly asking me to do the same. After all conversation he is still not able to understand the problem. I am planning to go to consumer court if company is not getting back and replacing my mobile in a weeks time.

    • Hello Boss. My is under the same problem. i dont know wat to do. My phone is on and displays yu logo, after that no display. is that big problem?? can u help me out hot to recover??? please…..

      • Hey, I think you have checked the adaptive display . I had the same problem . Reset your phone by going to the recovery and then after resetting, uncheck the adaptive brightness option.

      • I am facing same problem what Mr. Ajay Kumar faced.

        Last week screen of the cell suddenly went black while receiving call. I removed the battery, SIM cards, Data card and restarted again to resolve the problem. But problem was not resolved.My screen is dead.
        I immediately called Yu Customer care Centre and registered complain but they could not resolve the problem at first level over the phone.
        My complain number is 28625 dated 23/05/2015, at 13.27 hours. I was told that level-2 engineer will contact me within 48 hours, but till now after passing 6 days, I have not received any call from any engineer.
        I am repeatedly calling customer care but not getting any firm answer. Every time I am asked to wait for Level -2 Engineer and now I am really don’t know how to go ahead.
        I am holding this dead handset for last 6 days and missing my all important contacts and assignments. I have sent several emails to them. I got nonsense answer only once and after that they have stopped answering my real problem.
        They are also neither telling us to dispatch the handset to Service centre not they are talking about replacement. I really dont understand how come these people don’t have single minute in six days to talk to the customer. Very embarrassing and i shall approach consumer court if they didn’t revert back in next 12 hours.

        • The fact is clear. If they talk to you, they’ll be needed to replace your phone. So, better not call. I’ve been asking everybody to avoid YU products now, but it seems their PR team has pretty good relations and they are easily able to take down any negative reviews with a flood of paid-positive reviews.

          • I need any yureka costumer call centre no plz any body give me 18602122122 is not working sir plz give me other coustomer care no plz my screen is broken anybody plZ help me

      • hello sir i am help your problem my phone same problem but i am cleared my setting
        09479115477 call me

  • My phone was not getting charged(problem with device) and i called up yureka customer care. The customer service agent who spoke to me sucked my blood talking nonsense. He asked me to start the phone. I told him there is no charge in the phone but he is repeatedly asking me to start the phone. After all conversation he asked me that he is still not able to understand the problem. I am planning to go to consumer court if company is not getting back and replacing my mobile in a weeks time.

  • I am recently purchased yureka mobile….nw suddenly speaker was not working… Wat is this ..damnnnn……….. Plz replace my hand set…..

  • I buyed micro max yurekha recently on March 08 and now my mobile is battery is dead so please share near by location to contact the service center of yurekha.

    Presently i am in Hyderabad so please share the contact details .

    As of now it completed three months only now there is no charging for mobile no use for this if you cannot provide support for customers so, please try to understand the stitution try to act on it ASAP.

  • my phone totally not working and file manager are crash or not applications are working and battery back up very poorly

  • Hey i had yureka in sale 28 feb but phone does not work properly when i use its heat very highly and battery backup is sooooooo pooooor please help me

  • Hi i am avinash from bhopal
    My phones yureka work properly but suddenly today phones display is not working……..what to do
    Plz some body rply me
    I really want to replaced this phone (9039802616)

  • I have problem in my phone, its going heat at back side,some time hanging, When i call to people they say not lessening properly, so please replace my phone.

  • My YU yureka is not to proper working
    Randi ka bachcha hame chutiya bans dala agar same phone kisi Dukan she liya hota to us madhar chod ko Etna Marta ki doctor v bolts sorry
    Yureka group is madharchod ,Randi ka bachcha,laden ka aulaad,costomer care is most Randi,kutti,kamini
    Plz replay ek baar bed attend kr le to mera rs9999/refund ho jayega

  • This is lokeh , I brought yureka in last sale in April in this phone I am facing battery draining & heavy heating upto 52° my phone shows always above 43° even when I call it shows 43° & my vibration is not working lack of problems solo please refund my money back..

  • my phone has got dead. I have put complain on your customer service but still there is no response from your side. so replace me phone early as possible.

  • I have purchase yureka in 26 february 2015 initially it was working properly after initial update the phone started giving me problem. initially the screen was going blank during incoming and outgoing calls but that problem was sorted by going online and since last week i m facing battery charging problem after keeping couple of hours for charging battery is not getting charged by single percent.

  • Sur,
    I used this phone last 25 days ..all OK
    But today speaker not working
    No any ringtone or media sounds…

    Whot shud I have to do ?

  • Apr 10, 2015
    mobile is defective
    I have purchased it from amazon webiste for Rs 8999
    And I found the phone is not workig properly
    I made a request to return the phone and refund the money they r saying yes they will refund the money they gave me today’s time to pick the product but no 1 was came to pick up
    I have collected money to buy this phone and I am a student
    Kindle help me im returnig the phone and refund my money……….

  • after updating my yureka with lollipop , i cannot access to setting at time ( most probably 80%) of times. Its really irritating wen u want to access to wifi for setting or something lke this and u cannot access it and u et a bug. please help out

  • I have a YU smartphone last one month. In starting it’s working good but after 20 days it’s getting problems in it’s speaker whenever I use speaker base work it not doing good .. Please help me what should I do ……
    Please reply me on [email protected]
    Thanks

  • Sir, my phone was not allowing me to make calls, its showing nothing when i click on a contact to make call, except that the device was good.

    • and previously I faced with the same and i just rebooted the phone and its fine. but now I cant make calls, please anybody could help me???? I have to make calls.

  • Sometimes some apps are not working evev failed is not working when it’s open there is showing unfortunately process has stopped plzzz suggest me how to solve this issue….

  • My YU yureka phone’s charging slot is not working. How do I repair it. While calling Customers support no. 1860-212-2122 it says does not exist. What should I do to resolve this issue with my phone.

  • My Micromax Yureka is not working properly. When I went to Micromax service center they refused to service the mobile. What the Hell is going on.Kindly send the list of service centers around the country for Yureka please…I want to do servicing immediately

    • If you read the post properly, I already mentioned that it is not a Micromax product and hence Micromax will not service it.
      There are no service centers for YU. You need to contact the helpline for any assistance that you may need.

  • My phone is not starting till yesterday it was good and today when I saw it was not responding and I put a replacement for my mobile to amazon is that good ? Is anyone placing this problem too please contact me on 8143738173

  • I’m from Kolkata and get a brand new phone of yureka, but I’m facing a lot more problem with my device
    it is extremely heated each and every time even I run any program or not, for that particular problem I can’t talk freely with this phone and keep my phone in my pocket due to extreme heating behavior . The battery is discharging with in 2hr after 100% of charge. Help Me to resolve those problems.

  • i have 2 set of this brand but not work properly, i have many time complante please advise what can i do in this case

  • My name is Shruthesh. I had ordered a YU yureka cell phone on February 12, 2015. The phone was working great until yesterday morning. Now the display seems to be corrupted. There is a mushiness on the screen. No hardware damage. Phone was not dropped. The screen problem started on its own when I was listening to music. Some times the screen gets better after restart. Later on it is the same. I have hard reset the phone, still the issue persists. The phone support does not respond. Toll free number 1860-212-2122 (Does not exist), and the other number (0141-3325-300) where I was put on hold for 5 mins. I was charged for the call and no one replied. The call finally got disconnected on it’s own. The email is only replying with a computer generated email. Please let me know the exact procedure for warranty.

  • I have some Problem when I make out going or incoming call my phone screen turns black during outgoing. some times display appears and some times it will not please help me.. New Delhi

    • Hi preveen,

      I am also facing same problem

      You have any idea for resolve it

      Please help me if you have any idea

      Thanks

      • I am also facing same problem with this phone.. suddenly today My phones Display is not working. What to Do… Great yureka…

  • My Yureka phone is dead for last 15 days. I have complain to yureka customer care… but they are not responding for anything….
    its a totally Fraud Company… dont buy anyhing on amazon online… bcause they said they are only selleres.. they are not responsible for anything….

    I dont know what to do? I have lost my 9000 Rupees

  • my mobile screen got cracked? how to get new piece? is their any free service to replace the new screen ?

  • This is the worst phone i have seen, they day i recieved it there was a problem with Speaker and head phone, noe the display is Gryed when i get any calls, i was worried and cannot find any service centre as well, please advise.

  • My mobile is not working properly since it deliver to me and i complain customers care four time but not response from your end right now . So please help me.
    Ticket ID:-
    1. Yu113983 Date 30-04-15
    2. Yu115931 Date 01-05-15
    3. Yu131555 Date 13-05-15
    4. Yu137790 Date 16-05-15

  • Sir Where do I get…yu’s service center in mumbai …I wan buy…new yuphoria but seems I wan knw..can yu phones have service centers in Mumbai….

  • i got yureka phone but its working not good. charging down and when incoming are out going calls the mobile was automatically switched off. and its reduce hit searching in apps battery down what i will do please provide service executive. my mobile number was 9059640147.please clear my problems.

  • I bought yureka mobile on 9th may and it has a problem with audio jack .should I go for replace the mobile or is there any tech problem .

  • sir
    u said ur technician will came within 24-48b hrs. my complaint ticket no. is YU129433. still no one came to contact me.

  • I UPDATED MY YUREKA KITKAT TO LOLIPOP…BUT AFTER UPADATING I CANT DIAL ONLY 1 4 7 DIGIT NUMBER …REMAINIG DIGITS DONT SHOW TO MY KEYPAD

  • Sir..my Yureka is not connect to PC the internal memorial is not show in PC images and videos are not show in phone gallery I problem to upload image videos in watsup and other soshal when i use net my phone is get hot please reply what I do…..

  • My new yu youreka mobile have 2 problem
    one is hanging after mint its is sweached off,
    And second is mobile charger has hot on the time of charging,
    Give me sulotion

  • Hi. has anybody got replacement of YU phone till date? or good service from customer care ppl atleast? I bought YU phn 3 months back. 10 days back it suddenly stopped working. total dead. customer care ppl keep saying that they will take phn n get it serviced but no response from 10 days. suggest ppl, what should i do? thx

  • Mare phone se samne wale.k paas aawaz nahi jaati ! M bahut dukhi hoon aur is phone se paresan.ho.gya meri madad karo sir

  • sir my micromax canvas A 350 has charging problum .when i on it .it is not showing charging if i switch off the mobile it shows charging i need strip of charging section . i want book it onlone . my cell is also under warranty

  • My yureka phone got damage during travel & glass & display has broken. does service center do this accidental damage? I am ready to pay cost of repairing.

    Thanks.!

  • Hello my phone will be dead after I update lollipop updation.please help me what can i do. There is no charging, no fastboot mode and nothing will work.

  • I’m facing so much problem when its been updated to lollipop
    When I’m calling to anyone the display goes off I’m not able to see the display after the cal cuts I can see the display
    Please fix the bugs of lollipop r else its waste to use this phone u cannot fix this problem

  • My yureka phone is having my issues automatic restart, hanging, no network showing in both slots, heating, not charging. I called customer care my times. But they not providing any service. This all problems occuring from last 15 days. They telling me daily that technical experts will call you but no call from their side. Two times they gave me ticket no. but till yet no solution. Either replace my handset or else i have to take some severe step regarding these issues.
    Mo. No. 9555727231

  • As a customer were should we cal I got broken piece on delivery u guys dnt response anythg kya hai how should I frwrd my complaint …….againvthe request is pending gv me response clear my complaint I want my money back

  • Facing charging issue and heating while charging the phone. 5%-7% battery charged in an hour. everything else is working fine…
    🙂

  • the issue with my phone screen blanks out and i can’t use my mobile from last week, i don’t think the YU customer care still exists & what these stupid guys are doing for the customer care. Its a piece of crap from YU televentures & their Customer Care piece of Sh**.
    Don’t buy this product anymore its a waste of money & time.

  • Hello sir
    I bought mah new phone on 15 th may and i cant access my internet also only whats getting work, i cant use my internet and phone getting too hot every time ,i m scared phone will not be blast plaese contact me soon

  • my mobile screen gets cracked?what is the solution to get new one?is their any free service to replace the new scree?how to apprach pleases friends help me

    • Hello Even iam having same issue if u get any reply or help remind me up I calf customers services its not respong anythg

    • Hello Even iam having same issue if u get any reply or help remind me up I calf customers services its not respong anythg my screen is cracked is there any warrantly applicable its 8 days new piece

  • Dear sir
    Mera yureka mobile jab se lolipop upload kiya tabse play music nahi sapot kar raha hai mera problems solve kare

  • I am unable to contact the customer care provided, getting as invalid no., please check the number you have dialed, please help

  • Sir, After uploading into lollipop….within after few days the YU mobile device is unable to get start. Only CYANOGEN is displaying over the screen….the processor in unable to proceed ahead …. And the device is not getting on. plz reply the solution

  • I have same problems when dialing or when incoming calls , screen will off or black
    Please give me solutions

  • During a phn call the voice is not clear at all i bought it 2 month back nd now i cant talk to anybody by this cell phn

  • Dear yureka
    I have purchased a new phome 10 days before but today i am noticing that the earphones are not working properly only in 1 earbud sound is coming out.  It is totaally ridiculous kindly revert as soon as possible
    Ajay Panthari
    Address 113/264 agarwal farm,  mansarovar,  jaipur
    Mobile number 8963862282
    Order no. 402-6594584-8688363

    IEMI no of product: 911401505554269
    911401505573176
    IF YOU WILL REPLACE THE SAME THAN I am very much thankful to you.
    Already mailed you on 10th may 2015

  • hi all,can any one help me i want to change display of yu yurekha as it has broken…whom i have to contact ,is there any service center available in andhrapradesh location pls help me out guys ,,its only a 20days phone

    • You need to contact the helpline. If you’re lucky to reach them, they’ll ask for about 3500 rupees and replace your phone.

  • Youreka mera life ka Sab se bakwas phone aur unke Jo staff member hai vo Sab se bade zutte hai
    Maine apne mobile ke baare me 21April ko replacement ke baare me request Di thi lekin Abhi tk unki traf se koi jaavab nahi aara mai Abhi se kahunga koi Bhi yureka phone mat kharide quki aaj inho mere saat Ford kiya kal aapke saat Bhi kar sakte hai

  • my mobile after update some setting mistake in software.. i have problem of connection with pc & some other function of setting is missing.. so how solve problem

  • Phone battery discharging with in 2 hours and
    for charging taking more then 10 hours …
    Getting heatup like anything like a iron..

  • MY YUREKA A05510 HAS WORK PROPARLY BUT WHEN I SWITCH OFF AND ON HIS SET RIGTONE HAS CHANGED AND BECOME NONE
    SO EVERY TIME SWITCH OFF EVERY TIME SET THE RING TONE WHY
    HOW TO SOLVE THE PROBLEM
    WHEN CALL MY VOICE NOT PROPARLY HEARD OTHER END

  • This device has lot of problem with screen while decreasing the brightness it use to become blank
    Nothing is visible to screen ……

    After this all it looks wastage of money .

  • My Yu Yureka asks for a reboot everything when the screen turns blank/ blank. How to reboot the phjone and how does it help?

  • I’m facing problems in operating My Yureka phone.. Whenever I make calls or receieve call,, my phone screen turns BLANK/ BLACK. Some times display screen turns BLACK/ BLANK.. Can i go for replacement?.. pls. suggest else suggest yu yurekha service centres in JAMMU City

  • Sir after updating my in lollipop version it creates problems.
    When there is any call comes my screen go black.
    Plz fix it .
    Or suggest me to what should I do?

  • My yureka mobile suffer some virus problem
    Option aata hai remove virus
    But kuch nhi hota
    So please give me suggestion to remove virus my phone

  • After updating to Lollipop, i’m unable to dial/receives call as its screen goes blank….
    please tell how to fix this…..

  • I Got a repl,acement ,yu people said that there isno problem in lollipop upgrade.when i upgrade it worked one day fine and now its even not getting switch on .same problem i get on before.what to do.any software to do flash.

  • My yureka mobiles screen has been creak….then what should I do…will service center repair it.or not….screen demages warenty or nt Sr…my no is 9098527605

    • you need to contact on number 01413325300
      but this service center number is a paid call and is accessible only from mon- fri from 10am-8pm

      you have to pay 3000/-
      and further will be guided by the care

  • I am having two problems
    1.) Since last1-2 days, I am not able to hear voice of the other person on phone. When I put phone on speaker mode, then I can listen. The other person on the phone does not have any hearing problem from their side. They can hear me clearly.
    2.) For last 1-2 weeks my phone is not getting charged properly. I have to adjust the wire and keep it on charging for many hours.

  • My cell phone problam music voice is very low saw ringtune and music so solve plzz phone only 2 days

  • Sir, after updating from Android/Kit kat 4.4.4 to Android 5.0 (Lollipop), the update has brought a bunch of bugs with it; one of them is that the phone’s screen is turning off during an incoming or outgoing call. The issue was not there in the KitKat OS . To be frant, I am more comfortable with the Kitkat version than that of Lolipop. Is there any possibility to revert back to the Kitkat 4.4.4 version. Please help me in this regard. Hope, YU or Cyanogen will push an incremental update fixing the issue at the earliest.

    • dial *#*#7769#*#* in ur dialer screen and u will get a proximity control.it will saw u to keep ur phone close to ur ears then it will analyse and it will start repairing.Then tell someone to call and see what happens….

  • sir imei no 866633010804657 micromax service center mai match nai kar raha hai es liye mera mobil ban nai oa raha hai.
    kyo

  • I have some Problem when I make out going or incoming call my phone screen turns black during outgoing. some times display appears and some times it will not please help me.. yu yurekha service centres in Ahmedabad

  • Sir mi yureka mobile ghetla ahe pan download kele ki te bhone memorial mhadhe jate parat the memori card mhadhe move hot nahi

  • My Phone Voice recivrer have some problem . its not work properly . Callers not revcive my voice properly

  • After updating to Lollipop, i’m unable to dial/receives call as its screen goes blank….
    please tell how to fix this…..

  • My phone yureka A05510 is not accepting otg cable. When I connect the otg cable phone switches off. How can I get rid of this problem.

  • my phone is heating so much i am afraid about this for safety purpose and battery is very very bad in stand by mode please provide any help
    8860086443

  • I have purchased Yureka in the month of April 2015 and its in warranty period.

    The problem is its starts heating very much and out going/incoming voice not proper to other phone very low /,breaking ,Phone Every time Heating via calling/internet browsing ,so pls give solution my contact no:8802600137

  • my phone getting hang then after its not coming to normal position please help me or send any one to my home to repair

  • Sir,

    My phone browser was not responding, it is not opening sites or not opening websites. And discharging quickly . please suggest me what can I do to get my problem solvation.

  • I have upgraded my Yureka to Lollipop Os…but sometimes am not able to unlock the screen. The screen blackous and only the below buttons are visible…..

  • in 6 may on my yureka mobile updates for Lollipop and till many promble are cread my mobile automatically restart so guys not update lollipop

  • Hi am facing kind of battery issue. My battery not charging i don’t know what is happening i am facing this issue from the date of purchase my mobile. It will charge after two days. Then work properly for 3 to 4 days again facing the same problem. I didn’t get any proper support from Yureka team. Please help me to come out from this issue. Past two days my mobile not charging.

    Mobile shows the charging symbol but the percentage not increase.

    Yesterday mobile got charging and i switched off the mobile to insert my sim card and again i switch on yureka mobile the battery level decrease to minimum percentage that is 5%. Again its not charging.

    And customer support also not helpful. Reach YU team only through email and we get reply after 2 days.

    Please help me to come from this issue. If any body want to reach me pls call this no.

    Thanks,
    Naresh
    9791315704

  • Hi am facing kind of battery issue in yureka mobile. My battery not charging i don’t know what is happening i am facing this issue from the date of purchase my mobile. It will charge after two days. Then work properly for 3 to 4 days again facing the same problem. I didn’t get any proper support from Yureka team. Please help me to come out from this issue. Past two days my mobile not charging.

    Mobile shows the charging symbol but the percentage not increase.

    Yesterday mobile got charging and i switched off the mobile to insert my sim card and again i switch on yureka mobile the battery level decrease to minimum percentage that is 5%. Again its not charging.

    And customer support also not helpful. Reach YU team only through email and we get reply after 2 days.

    Please help me to come from this issue. If any body want to reach me pls call this no.

    Thanks,
    Naresh
    9791315704

  • i bought theyureka phone two days back . now the sreen gets black when incoming and out going calls , so please help me ..
    pls contact help me as early possible

  • I baught my Yurekah mobile on March 2015, from day one i have issue of frond camera the quality of front came is too poor , no image clarity.

    Also my phone is going for auto re-boot every 10 or 15days are once, before re-booting of phone it will struck some time and it will proceed for reboot.

    it is very worest experience with YURekha

  • MY Yu Yureka phone problem for calling and incomming call screen is off and i am using for *#*#7769#*#* but do not see any screen .so please send the solution .
    E_mail- [email protected].
    con no- 9406779894

  • MY yu yureka phone problem for calling and incomming call for display is off so if have any solution so please inform me
    and i am purching for 11 may 2015 .

  • I have purchased Yureka in the month of FEB 2015 and its in warranty period.

    The problem is its starts heating very much and very badly while playing games and out going voice not proper to other phone very low /,breaking 09978929556

  • This is satish from Hyderabad

    And I have purchased Yureka in the month of Feb 2015 and its in warranty period.

    And 2nd sim slot was not working. This s my contact no +919902021991,+919700834358

    Please help

  • Sir, I purchased YU yureka mobile in feb 2015 and I enjoyed performance. Recently i got a problem that charging..the phone has not been charged with the yu yureka charger.the charging symbol shows 30%,is not exeede even connect 3-4 hours.i check with another charger the performance is good.i think the problem is in the charger.please help me

  • I have 2 yu mobile 1 have lots of problem nd no support customer care they are not receiving call so i m very depressed…. haaaaaan haaaaaaa piiiiiiiii piiiiiiiiii

  • my 2nd sim i.e airtel is not working in any of the slots given.but it is working in any other mobile .
    plzz tell me why so?
    2nd sim is not working in either case..
    8506072084

  • Sir, I purchased YU ureka mobile in march 2015 and I enjoyed performance. Recently april 22 i updated to lolipup afterwords whenever call comes, screen turns black. The call cannot be attended. its not charging the phone i charge in other phone battery is charged again it shows zero battery or battery low pl help me repair now i am not using.
    8197989653

  • This is UMESH.. My proximity sensor is not working.. Whenever call comes and when I call display is went off.. Its becoming big problem to me… Please suggest me or call me where is services for this.. I am from Bangalore.. This is my number 9972717240.. This problem arises from 7 days… One month back I took..

  • Sir, I purchased YU ureka mobile in march 2015 and I enjoyed performance. Recently april 22 i updated to lolipup afterwords whenever call comes, screen turns black. The call cannot be attended. its not charging the phone i charge in other phone battery is charged again it shows zero battery or battery low pl help me repair now i am not using.

    mob 9448209670

  • Sir,
    I have buy yureka in april last its camera is not clearly show the material we click its getting blurr why is it so…

  • where is the service centre of yureka for phisical damage what can we do if our mobile is damage or some problem like batry change speaker problem hanging problem and display problem heating problem . most imp thing is that can micromax give free service for yureka phone when our phone is running in warrnty preiod…please reply as soon as

  • i bought yurekha mobile 1 month back and am on wifi daily then phone is restarting plz solve my mobile problem

  • I have some Problem when I make out going or incoming call and when i play game in 2 mins my phone is Re-Starting

  • Sir, I purchased YU ureka mobile in march 2015 and I enjoyed performance. Recently whenever call comes, screen turns black. The call cannot be attended. Any remedy pl.

    The mobile heats up abnormally during 5 min. of call time. I hope it won’t explode in my hand.

    • I purchased my yureka Moon Dust Gray Mobile Phone in 26 March, 2015 IMEI No. 911401503971838, I enjoyed the performance, Recently screen starting black whenever incoming call, call can not be attended. Please help providing remedy or change the handset as early as possible. Thanks

      Anil Kumar Gautam

  • This is mohsin Mansuri from mumbai.

    And I have purchased Yureka in the month of april 2015 and its in warranty period.

    The problem is its starts heating very much and very badly while playing games and while charging and while using normally also.

    Please help

    Awaiting for your prompt reply on this.

  • My yu yureka phone display is not wokrking. But incoming calls are coming but i could attend because display is not there.

  • I brought a yureka phone,,, last 2months back then starting to not supported from this phone charged it Mobile ,,its taking loooong time, fr fuelled charging…. More then 10 hours plz give me a suggestion what can I do…….???

  • one prob. in Play music ‘add to queue’ does not working. one msg displays is –> Unfortunately, Google play music has stopped. plz make it solve. & is yureka mobile can checked up free at Micromax service centre? plz tell me.

  • yesterday i changed the pattern password of yureka and forget that. So now i am unable to open this yureka phone. Can someone help me to resolve it without losing data.
    Current using 5.0.2 lolipop

    Thanks

    • After numerous retires, the phone should ask for your Google account details for a reset. If you have data enabled on your phone, you might be able to get that done. Else too bad, there’s no solution besides a hard reset which deletes all your data.

  • My mobile does not support call forwarding & call blocking facilities. One time I used a call blocking settings to block incoming calls .then never I am not able to deactivate the barring. My sim service is tata DoCoMo its my office number. So i want to unlock the bar.I already ask DoCoMo customers care his told your mobile have a problem.so contact your mobile care.any know to how to solve my problem.plz tell.

      • I used only call settings to block incoming calls but now its not supported when I trying to open its shows your network or sim card error. And Call forwarding is not working on both sim.

  • Yureka 2 din pahile liya. Gallary me sirf camera se liye huye photo dikhate hai. What’sapp ke images or bluetooth se liye huye photos nahi dikhate. What to do? Plz help

  • sir my phone yu yureka suddenly gets totally black after that i remove my phn battery and again switched it showing yu yureka and cynogenos but when goes to screen its totally black sir please help me sir

  • My device is not starting up at all since morning. it was working fine till last night. I thought that battery might hv get discharged so I kept charging for 3 hrs.. but no use.. any idea about possible pro. blem? pls help. thx.

    • sir my phone yu yureka suddenly gets totally black after that i remove my phn battery and again switched it showing yu yureka and cynogenos but when goes to screen its totally black sir please help me sir

  • Dear sir
    1. mere mobile ki battery 20 or 30 min. mai 100% se fully discharge hoti hai 0% pe.
    2. and battery temp above 50% hamesha hota hai
    plz solved my problem

  • My YU phone screen goes to sleep .it is tottaly black .After switch off my ph screen doesn’t wake up . plz me .tell m what can I do.

  • phone is not working properly after upgradation.
    to lollipop,
    screen goes to sleep automatically while calling, no function of dismissing call or dialpad, recording etc, can be performed during call.
    call cannot be dismissed from my end during call.
    battery taking lot of time for charging.
    phone has become laggy.
    please help me anybody.
    .

  • My phone is not getting connected to computer.before I update it to lollipop it was OK but now it is not connected to any computer through USB cable. Also external USB storage is not getting detected..

  • Sir mera yureka k rear camera m problem a rhi hai rear camera s photo clear nhi a rhi hair phale jaisi blur s a RHA hai mene supportyu play god p mail bhi kiya hai vaha s ek ticket no.mila hai par an 2 din ho gaye kuch rply nhi aya hai m kya karu ab

  • I got my ph YU yureka since two days. I m having issue with speaker. The voice while the person from the other end speaks is very high. Almost like loud speaker. The moment I put handsfree it works fine but when I remove it while on call. The voice comes as loudspeaker even without Mr switching on the loudspeaker. Plz anyone help on this issue or help me how can I have the replacement ????

    • As it is a new product, just talk to Amazon and return it. Don’t wait for the Amazon replacement window to get closed and then YU support will give you a lot of trouble.

  • When I get lollipop update in my YU Yureka mobile after that I started facing problems
    1. while using handsfree. Here the screen displays only one word “Cyanogen” and mobile does not respond any type of work/activity such as FM/ Call receiving and calling/ menu etc. After removing handsfree, mobile starts to work after a few minutes ie the sim, wifi connection etc etc begun to display on the screen one by one. Moreover some of the icons on my screen on all the pages were gone. only three button lights glow and nothing else
    2. How to unmount the OTG USB pendrive and SD card ? In settings it is not showing unmount option. I went to the setting then to storage but their is no unmount option.
    3. The only thing that worries me is the battery life of the phone which has drastically decreased , and also the fact that it takes almost about 5-6 hours to charge it back to 100%
    4. Screen lock animation not available in new cynogen
    5. Call recording facility is lost.
    6. After Lollipop update my phone is getting hot even with a normal use
    7. Charging too slow than earlier
    8. Battery discharging fast

  • Ever since I have updated to Lollipop, my Yu Yureka restarts automatically, Please suggest what to do…

  • My two months old YU yureka mobile charging time very heat. Continue charging mobile battery tempreture 50+.

  • I buy ureka mobile but there is problem occurs in phone. Problems-1) Mobile BACK side(RR camera) is fully heated before and after updation to lollipop.
    2)Mobile battery discharge within 1-2Hours completely………plz solve my problem.

  • hai my phone is misbehaving…..I can’t delet or insert files or folds to external SD and I cannot access my external SD in this YU is there any solution for this

  • My phone display is turning black suddenly while using it *not during the call* .Even I removed battery and oning it still the display is in black..
    Sometimes after clicking the power button so many times the display is coming .
    Even I reset it it is working for sometime and again turning into black screen ..
    Please tell me some way to solve it

    • In your phone Brightness problem, you go in sun light so you can see light in your phone then you can Increase your phone brightness so your problem solve.

    • I am getting same problem now please give me the suggestion to solve this problem. Screen is going blank after so many times switch off and on

  • Clock unfortunately stopped..wenever trying to change the ringtone in clock it shows unfortunately stopped…please suggets

  • My YU got some problems after updating to lollipop the screen goes off when I make a call n receive a call. Nw its fixed wid d help of some above comments but The phone was getting charged in 3 hours from 20% to 100% but now taking 4 hours.
    The battery back up was good before but now not much good compared earlier.

    • Dear Bharath,

      Please guide me also as I am also facing the same problem as mentioned by you and that too after recent up-dation of phone software.

  • I buy ureka mobile but there is problem occurs in phone. Problems-1) Mobile front side(front camera)is fully heated. 2)Mobile battery discharge within 1-2Hours completely………plz solve my problem.

  • I bought a yureka just 15 days ago and after updating it to lollipop I have face some problem
    Most of the time my phone doesn’t work properly like when I am going to make a call it shows (Unfortunately Phone has stop) on the screen
    And the same problem occur while using other apps like play musicand more

    Please someone sort it out as soon as possible

  • I am facing he issue with camera when i start camera (back) it gives a msg that unfortunately stoped working. and camera application gets crashed, please help me. I had updated the OS to lollipop.

  • the customer service no is not valid. trying to call. it says no is wrong. 18602122122.

    if there is any other no please send me my number is 9370616164

  • this is a bug i faced but saw it fixed after my lollipop update, but if the problem in your yureka still persists, then you will have to change network mode manually. dial *#*#4636#*#*, go phone information and scroll down to see ‘select network type’. if you choose ‘GSM only’ it will remain a 2g network. if you choose ‘WCDMA only’ it will change into a 3g network. this can be done directly, buf if you prefer a safer option, remember to turn the radio off option below, then change the network and then turn on the radio again. You are welcome 🙂

  • this is a bug i faced but saw it fixed after my lollipop update, but if the problem in your yureka still persists, then you will have to change network mode manually. dial *#*#46363#*#*, go phone information and scroll down to see ‘select network type’. if you choose ‘GSM only’ it will remain a 2g network. if you choose ‘WCDMA only’ it will change into a 3g network. this can be done directly, buf if you prefer a safer option, remember to turn the radio off option below, then change the network and then turn on the radio again. You are welcome 🙂

  • Dear Narender
    Hang problem occurs after updating lollipop in the phone and phone is very warm plz help me my no is 8449528917

  • My screen is getting turned off when i’m making a call or on getting a call even after tightening the back screw.can somebody suggest a solution.

  • Doesn’t able to service centre stating u don’t have sufficient balance even though i have sng again nobody reples in email
    Contact if possible 9176040987

  • I have some Problem when I make out going or incoming call my phone screen turns black during outgoing. some times display appears and some times it will not please help me.. yu yurekha service centres my no 9414992833

  • I updated my handset to lollypop but since then when call comes my mobile screen goes off I can’t receive any call
    And also batter back up is very low what to do???

  • sir g pls solve my problm .
    my phn lolipop verision has black secreen after cm 12 pls my phn change krdo

      • Hi Narender,

        my phone is dead after updating it to loolipop version.black screen.
        plz help me find a yu yureka service center in delhi or noida…
        i will be thankuful…if u help me out in this situation.

        • There aren’t any service centers. You may try flashing the stock rom or else contact the helpline and see if they can arrange a replacement.

  • My display glass has cracked and company is assuring me that their courier boy will come to my doorstep in next two days on every contact with them but they are not coming
    Please help me to resolve this problem and get it to know to everyone

  • Phone hangs A LOT after updating from kitkat to lollipop, every time call comes , the screen plays dead, fix the update, update patches immediately.or tell me the replacement procedure.

  • my handset is dead completly when i put in charging only showa red light but not up
    plz help to back it in life i had called your no. but no response
    mailed but still not get any feedback plz provide the warranty

  • I up dated my yu yureka mobile from KitKat to Lolypop but now when call comes to mobile the screen automatically off & I can’t able to pick phone. Now what can I do & one more the screen cast app is not working properly.

  • Sir my YU is having problem in battery when I fully charged automatically it will down in mim,I have not converted in to lolipop pls solve my problem my Num 9880782883 narender ji pls help me

  • I up dated my yu yureka mobile from KitKat to Lolypop but now when call comes to mobile the screen automatically off & I can’t able to pick phone. Now what can I do & one more the screen cast app is not working properly.

  • I have same problem like above. when I make incoming and outgoing call my screen doing black and I can’t pick up the call. please change my phone. my contact no -9799283613

  • i had purchased my phone 10 days before…but there is a issue in mic..during a call I am unable to hear the receivers voice…but it works on handsfree…and many more issues with my phone…and i need to return it urgently….plz revert it as soon as possible…

  • Yu Yureka phone:
    When tried to call anyone message appears on screen “mobile network not available”
    Tried changing simcard same problem persist. the sim works perfectly on other phone.
    Have also tried formatting the phone same problem.
    Been contacted by care center support: solutions given by them do not work. Phone still not functioning.

  • In my micromax yureka my playstore is not working. nor any google apps.. only showing connection timed out..

  • incoming cal’s or out going cal’s at the time of display background lighting totally offed. but cal ringing how i can solve this. im in chennai but here no service center pls help me YU-CUSTOMER SUPPORT.my mob no is 9841070840

  • No Problm in my YU yureka. i am convert lollipop version in my device but no any problm have created. my YU is best for me.

  • I have some problem when I make out going or incoming call my phone sensor doesn’t works properly and sometimes when i call mike doesn’t work opponent members gets revoice to them and phone is heating to much while charging and battery backup is very poor

  • Dear sir,
    Recently I purchased yureka mobile on 04 may and I updated operating system to lollipop. But I need previous version. Kindly help me. 9000533207

  • Dear sir
    I have facing a problems to my handset YU yureka
    After updeting my phone lollipop 5.1.During Incoming & outgoing call my phone screen is black. Pls. Immedetaly sort out the issue.

  • Sir,

    My screen problem solved .But Now i cant able to cal to others, when i start calling screen comes as call ended.please give me solutions to recover the problem.
    I tryed changing slim slot; reboot;power off.

  • Dear Yureka Customer Care ,

    Your company device is very very bad .& i am surprised of this phone purchasing only 15 days . & phone problem are now starts . so please dosto ye mobile mat purchase karna kyoki isme bhot problem create hote hai ………….

  • I have some problem when I make outgoing or in coming call my phone screen becomes block. display appears but most of the times not.please help me my number 9743319533 YU yuraka clear center in bangalore

  • When l goes to lock screen option in settings , I have set the pattern password but I want to select swipe mode which is unselectable .. It shows “disabled by administrator,encryption policy or credential storage” plz help I want to select swipe mode

  • I have some problem when I make out going or incoming call my phone screen becomes black. Sometimes display appears but most of the times not

  • Hi..
    1.In my yu yureka phone problem is that images,videos, profile pictures downloaded from whatsapp is not seen in gallery,even if i click on save to gallery.
    2.In gallery edit option is not working.
    plzz give the solution

  • My Yu Yureka mobile Light problem…my ph number is +918609977388…Please Sir Help me…alive my phone problem.I live in Culcutta, West Bengal….My call not received coustomer care So plz plz plz Help me…

  • My Yu Yureka mobile Light and Britness problem…my ph number is +918609977388…Please Sir Help me…slove my phone problem.I live in Culcutta, West Bengal….

  • I have some problem when I make out going or incoming call my phone screen becomes black. Sometimes display appears

  • I faced serious problem while receiving phone calls as well as out going calls. Screen became black and not accessible.

  • I have some problem when I make out going or incoming call my phone screen becomes black. Sometimes display appears but most of the times not . My Yureka phone’s speaker is not working. YU mobile is working very slow. its very irritating :(.
    Please help me YU yurea care center Andheri Mumbai.

  • I have some problem when I make out going or incoming call my phone screen becomes black. Sometimes display appears but most of the times not .
    Please help me YU yurea care center new delhi

  • My Yureka phone’s speaker is not working.i raised the issue to support team and I got the ticket. But I happened more then one week no one responded yet. I called to customer care but on one picking call there.. please someone suggest what I should do to rectify this issue…

  • Google play services are not being supported and a notification low space coming when I updated it to cm12

  • I have some problem when I make out going or incoming call my phone screen becomes black. Sometimes display appears but most of the times not .
    Please help me YU yurea care center Hyderabad

  • Proximity sensor not working when I make out going as well as incoming calls unable to answer the incoming call and how calibrate the sensor manually please help me with steps

  • I have some problem when I make out going or incoming call my phone screen becomes black. Sometimes display appears but most of the times not .
    Please help me YU yurea care center new delhi

    • I have some problem when I make out going or incoming call my phone screen becomes black. Sometimes display appears but most of the times not .
      Please help me YU yurea care center in delhi.and we have convert lolipop to kitket version.

    • I have some problem when I make out going or incoming call my phone screen becomes black. Sometimes display appears but most of the times not .
      Please help me YU yurea care center

  • I m from bokaro .My yureka is one month old . on upgrading lollipop i m facing many problems bcz of this phone. The battery drains very fast without working on phone.The IR sensor is not at all functional, messaging is not open, calling is not properly working and my phone hangs 12-18 times per day. Mobile network searching many times and internet is not running proprly on my phone bcz data connection is not constant . My phone does not used upor connect 3g and4g network this is a huge problem for me .my battery give backup upto 3-4.30 hrs. Also my mobile phone is heating from both side and also battery charging time is very long (4 to 5 hours charging time), System is running very slow and not running properly. I am shocked for seeing that.This is careless of your company so plz do something……………your YU care no. Is not responding ………. I m facing many problems with this phone plz give a solution to me and plz contact me on this no. 8757923325

    I am facing all the problems from the next day after updating lollipop android and your customer care number is not response so please resolve my problem as soon as possible… so please refund my money or change my mobile phone. Main problem is your service center, you have not a proper service center so it’s very big problem for the customer. So i am help less. if you are not response in my fever so i am choose the way of consumer forum .

  • Hi Sir,
    I brought YU yureka on 1st may…my problem is with sound…I can’t here ring ton from 2ft away from phone.
    I have checked all the possibilities to enhance ring volume..but got disappointment.
    Also suddenly battery gone down to zero from 67% in 4 hrs only without using it.
    Please look in to this matter and revert me back via mail.

  • Hi yureka users i have permanent and complete problem solution for wen we make calls phone sleep not work screen try this 100percent works
    This problem is known as Proximity Sensor issue. Here’s the solution:

    1.Just Dial *#*#7769#*#* (Proximity sensor callibarater)
    2.You will see 2 options Start and Exit
    3.Click on Start.
    4.Move your finger over proximity sensor for 3-4 times and try to change the value on screen.
    5.If values are changing after 3-4 tries then your problem is solved

  • after updating to lollipop in my yu device ..when i received call it goes black i can’t see who is calling …please help me

  • When I get lollipop update in my YU Yureka mobile after that I started facing problems while using hand-free.
    Here the screen displays only one word “Cyanogen” and mobile does not respond any type of work/activity
    such as FM/ Call receiving and calling/ menu etc. After removing hand-free mobile will be work after few minutes.

  • hi

    my phone is not working after udated to lolipop.. sencers was not working.. mobile comes very slow..

  • I am also facing the same problem. since wen j updated my phone to lollipop problems started. in the first day my cell was going blank if a call is received. I cannot even check who called. and now its restarting n switching off. I can’t even operate.
    I could not attend find who the caller is and cut the call because as soon as the call is, the display goes dark.
    plz help 8607688964

  • koi hai jo mera prob..solve krega maneger ya t.l koi hai kya idhr anyone expert….. so plzz rply me kidhr mar gaye sab company wale pata nai all f*****rs

  • I am also facing the same problem. since
    wen j updated my phone to lollipop
    problems started. in the first day my cell was going
    blank if a call is received. I cannot even check who
    called. and now its restarting n switching off. I can’t
    even operate it

  • sir i have my problem with my camera when i am taking pictures its taking blur pictures…and no service center in bombay anywhere… so how to do service my phone….rply

      • that helpline number is not working i tried so many times chutye jaisa phn hai koi bhi prob ka solution nai hai iska. service center ka hi thikana nai hai sach me hat gai hai abiye company pe meri….

  • my phone isnt working after udated to lolipop….it isnt charging now…. i lodge complaint at care but yet not bear any help….pls help me…my no is 7058906673

  • Hi,

    My phone is getting heat like anything i am not able to receive the calls and its taking lot of time to getting battery to charge like 3 to 4 hours so please help me on this

  • Since wen I have updated my phone to lollipop problems started. in the first day my cell was going blank if a call is received. I cannot even check who called. and now its restarting n switching off. I can’t even operate it. the screen is blank. I cannot do anything

  • I am also facing the same problem. since wen j updated my phone to lollipop problems started. in the first day my cell was going blank if a call is received. I cannot even check who called. and now its restarting n switching off. I can’t even operate.
    I could not attend find who the caller is and cut the call because as soon as the call is, the display goes dark.
    plz help

  • My YU phone was working well but suddenly its display went off while a call came and since then its display is off. I can hear msgs sound,call ring but unable to pick up it. Its surprising for me and very bad on phone company’s part.

  • Sir I updated my mobile to lollipop version….it is not working properly sir….USB is not detecting….I mean phone memory not showing…WiFi is not working…..and swichoffng automatically….overheating….nd charging is taking 6hours time.. ..plz help me how to downgrade kitkat version sir…..

  • phone is memory is not detected when I connect to computer.
    On clikcing US connect to computer, I don’t get MTP options screen.
    How to get my phone mememor

  • I am also facing the same problem. since wen j updated my phone to lollipop problems started. in the first day my cell was going blank if a call is received. I cannot even check who called. and now its restarting n switching off. I can’t even operate it

      • I am also facing the same problem. since wen j updated my phone to lollipop problems started. in the first day my cell was going blank if a call is received. I cannot even check who called. and now its restarting n switching off. I can’t even operate it.

        Calibrate sensor is not shown. plz contact me 9988579683, your helpline no. is not response

    • code “*#*#7769 #*#*. You will get 2 options “start” and “Exit”, you need to press “start” and go to home button

    • Hey there all.. …. you can remove the proximity sensor problem or you can say black screen problem while calling by dialling a particular code which is *#*#7769#*#* and selecting start and do the indicated task………… Plz share for all yureka users

  • Dear sir
    When am updated my phone to lollipop 5.0 my network disconnected in between and phone will shut down and now he not start on first animation show and restart automatically help me my no 9068919500

    • dear sir , when am update my phone is not working and shut downand not start phone yu reka plz plz help me soon sir

  • When my yureka mobile is open .It immediately restarting and it happens contineously and cannot open my phone .What I can do?? Replay me..

  • That customer support number is not working. Email also failed to deliver. How can I reach them. Im trying to reach them from past 4days. Tried above both steps failed. Is the any thing to add else.

  • hi ,

    after updating to android 5.0 , my phone slows down and now camera is not working
    What is the solution. I tried reaching yureka customer number , they say it is toll free , but still asking me to recharge my account

  • Whenever I double click on screen for zoom then my Phone got hang. There is a blue border line shows after that it neither works nor switched off using button. I have to bring out the battery then restart my phone. Then it works. I have to do this thing lots of time. Please somebody help me to solve my problem.

      • I want to replace my mobile because within one months I got lots of problem i.e My phone will shut down and now he not start on first animation show and restart automatically. & sometimes my cell was going blank for two to three hours & start automatically . sometimes .ll is received. I cannot even check who called. and now its restarting n switching off. I can’t even operate it… Now I just want to replace my handset. Pls guide me

  • So much heating and and battery draing with fast and also apps are not opening properly can any one please help me to overcome this plz

  • After upgrading the mobile to lollipop, my phone working properly for one day, now today no display is coming

  • I have some Problem when I make out going or incoming call my phone screen turns black during outgoing. some times display appears and some times it will not please. There is also another problem. After installing the caynogen version successfully and update it to lollipop, my phone is not connecting to MY PC through data or usb cable. Kindly help me out

  • I m facing software issue using my cell , I m facing this after updating my phine’s android to lollipop ….I want customer care assistance but my calls are not received..so please contact me as early as possible…

  • I have so many problems in my yureka phone like strucking , restarting, not supported some apps. now the problem is display, it was not displayed anything complete blank. Solve my problem

  • हम तो फस गए भाई ये yureka लेके पर आप मत फसो बहोत जडा problam है इस में plz ये mobile ना ले जब cal आते है तो ये डस्प्ले नहीं करता परेशान हो गए है यार।

    • i have a same problem found .i spoke customer care executives .he tells the activation *#*#7769#*#*
      this really amazing proxmity sensor enable you plz activates this you enjoy

  • various types of problems in My yureka .the big pro are display is not on during the incoming cal. so please solve my problem

  • Mr Narendra singh my YU display has broken on 3rd April but till today nobody come to pick my phone I am waiting with a amount of 3000rs. every day I making call to YU they were saying! your work is in process, your webel number is not generated,only they were giving me date & date ,our seniors will be call back u but no body call me even a day. I expend above of 450rs for making call to YU from 3rd April to 28th April May you please tell me how long I have to be wait. For this process

  • I have some Problem when I make out going or incoming call my phone screen turns black during outgoing. some times display appears and some times it will not please help me.. yu yurekha service centres in nizamabad

      • Thanx 4 ur guidance..one of my frnd had brought yureka mobile. He is using what’s up very well but can’t use Facebook or access internet whereas on same sim he is using internet on other phone. Plz guide.

  • After updating my mobile getting so much heating issue and battery draing with fast how can solve plz

  • The call cannot b received,the phone goes locked n it will b unlocked wen the call get ended…please solve my problem…if any one knows how to solve this please help me. …..my no.9740251375

  • The icon which opens all the apps. inside the hand set is disappeared from my mobile. As a result,. I cant access to the apps. I can only open the appes which are available on the home screens. Please help me what is to be done.

    • You’ve probably moved it to another homescreen or some other corner of the screen. Try looking thoroughly.

  • I spoke with customer care person yesterday regarding my display broken, they said our service people will collect your mobile for service, when can i expect their arrival

  • Copy and paste the problem is coming in
    Do not copy and paste when you can not be coming mistake.

  • I have some problem with charging port, it’s not working. I called up so many times in customer care but not getting any response from them. Any body help me………………

  • After upgrading to lollipop 5.0.2 the phone sucks and hang ,while using the phone the screen just goes black for 1 hour even after removing the battery and restarting the phone the screen stays blank but the navigation button light s up but screen blanks .solution for this

  • I have a problem when i was insserted yu ear phones it works really good but after i was inserted nokia ear phones into that now its not working ,so please help me.

  • when I connect charger battery does not charge.charging. status 0% so I unable to start my phone please help me.

  • How can I get a repair of my yureka screen has been slightly damaged how can I contact to a customer service centre

  • same problem, screen goes black. I have recalibrated senser but same problem again and again. Very irritating problem. Please give permanent solution. If this happens nn emergency then no option. Yureka should take this issue seriously.

  • after update my yureka.my handset getting slow performance…then i reset my handset but my screen color getting fade how to resolve it plzzzz help

  • After updating kitkat 4.4.4 to Lollipop 5.0 lot of issues comes, while making a call and receiving incoming call phone display goes black,unable to do anything please suggest me what i have to do..??

  • hey guys……
    I want to repair my yu Yureka….
    So plz tell me how to avail doorstep service…. plz plz tell fast

  • I am facing few problems since I upgraded my phone on lollipop version:
    1. My mobile phone’s charger is overheated while charging
    2. Power button getting unresponsive
    3. Sometimes, my mobile phone is also overheated

    Phone Details: YUREKA – AO5510
    Current OS: Android 5.0.2
    Cyanogen OS: 12.0-YNG1TAS0W0

  • After updating kitkat 4.4.4 to Lollipop 5.0 lot of issues comes, while making a call and receiving incoming call phone display goes black,and internet not to be connect so pls unable to do anything please suggest me what i have to do..??

  • i have some problem to update lolipop for yureka mobile call dailing pad appers please to make a suggest solve the problem

  • I have some Problem when I make out going or incoming call my phone screen turns black during outgoing.

  • I bought yureka phone.. Within 20 days my ph z not working.. I am trying to call customer care for last 3 days… They pickup d cal and said wait to connect customer care after few seconds cal disconnected…. For every cal they charged 2 rs.. Plz guys don’t buy this phone…

  • 90% customer are facing the issue after upgrade the kitkat 4.4.0 to lolipop(5.0). Why such type of nonsense issue occured. Customers are gone frustrate with yureka. Why yureka team release the update without testing. I was think about update. But now i don’t have trust on update.

  • After updating to latest version(Cyanogen OS version 12.0-YNG1TASoWo) I have come across of many Problems like switching off of phone while receiving and making calls , heating up of set, drasting reduction in battery life apart from over heating etc .I have been trying to contact on toll free no / emails but all went in vain.No one is there to attend our calls /complaints.I think I have selected a wrong brand .i.e micromax YU AO5510 .ONE NEEDS TO BE VERY CAREFULL WHILE SELECTING MICROMAX BRAND.

    Please suggest me what I shouldi do at this juncture since I do not have service center details.

  • After updating kitkat 4.4.4 to Lollipop 5.0 lot of issues comes, while making a call and receiving incoming call phone display goes black,unable to do anything please suggest me what i have to do..??

  • After updating kitkat 4.4.4 to Lollipop 5.0 lot of issues comes, while making a call and receiving incoming call phone display goes black,unable to do anything please suggest me what i have to do..??

  • My mobile yureka ao5510 and upgrade lollipop 5.0.2 kr diya h isko fir we downgrade krna h kitkat 4.4.4 me plz tell me

  • 90% customer are facing the issue after upgrade the kitkat 4.4.0 to lolipop(5.0). Why such type of nonsense issue occured. Customers are gone frustrate with yureka. Why yureka team release the update without testing. I was think about update. But now i don’t have trust on update.

  • After updating kitkat 4.4.4 to Lollipop 5.0 lot of issues comes, while making a call and receiving incoming call phone display goes black,unable to do anything please suggest me what i have to do..??

  • I received update of 600+ Mb. I tried to install it in the mobile. After that I started created problem. and now the situation is such that my screen is all black and there is no display on the screen. I tried to restart . It only shows Yureka logo and then cyanogen tats it. nothing else. Please help me guys

  • After updating kitkat 4.4.4 to Lollipop 5.0 lot of issues comes, while making a call and receiving incoming call phone display goes black,unable to do anything please suggest me what i have to do..??

  • After updating kitkat 4.4.4 to Lollipop 5.0 lot of issues comes, while making a call and receiving incoming call phone display goes black,unable to do anything please suggest me what i have to do..??

  • My home screen is not scrolling any more It stays still. I tried every thing in settings but I couldn’t resolve it. Need help.

  • how can i downgrade to kikat since im facing many problems while using lollipop this vesion is very slow it han many a times plzzz help me

  • I don’t like latest update cyanogen 12 mod. All the time its getting hanged. It doesn’t have son many good options which were previous version had. I wanna reload the previous cyanogen mod 11. Please let me know how can I do that?

  • PLEASE PLEASE HELP ME I HAVE BEEN USING THE YU MOBILE FOR OVER 22 DAYS AND MY SCREEN BROKE

    WOULD THEY REPAIR IT??? OR DO I HAVE TO CALLL THE CUSTOMER CARE CENTER?????? PLEASE HELP I LOVE THIS PHONE

          • narendra sing they called they said they cant do it :'( do you noe someone who can do it in a low cost?

            • I don’t think an y shop would be having a replacement digitizer/lcd for this model. So you really don’t have any other options. I read some comments here that they were able to reach them, so trying more could make you the lucky one as well. Good luck 😐

  • I purchased Yureka about a week ago…..i have experienced that the phone gets very hot even after a use of 30 mins…..I have updated the android lollipop version but still the problem continues…the phone gets very hot unabling me to use the phone….

  • m update my yureka but when m install the update it going to hang and heat up very badlly so m removed the bettry nd again switch on it showing h blue circle like searching nd that showing continoues 2 hours nd again my yu heat up now what can i do pls help 🙁

  • my phone display was broken, how much i have to spend to change display, how many days i have to wait for repair. i am staying near madurai (Dindigul) is there any service people in dindigul

    • Some comments mentioned that they are asking for Rs. 3000 for the broken digitizer and replace the phone with another one. Please contact the helpline for more details 🙂

  • My yureka’s audio jack is not working …plz tell me how can I repair it ,the set is in warranty..@9086723323

  • Dear. Sir
    My phone. Could. Not. Able to. Charge. I tried. By removing. Battery. N again. Installing. But phone is still dead please. Advise. Us

  • *#*#7769 #*#* bhai manish & manoj kumar is cord se problem solve pura ho jayega mere phone mai jab kisi ka phone aata hai toh screen blanck ho jati hai is cord se problem pura solve hai plzzz helpme

  • I have purchased yureka phone before 15 days but now i am facing a problem while calling to anothet person.
    The person whom am calling is not able to hear my voice.
    plzzzz suggest solutions.

    Thank You.

  • dear sir, my yu mobile earphone is good in condition but when i put it into my mobile, i can not hear any sound……plz replay me.
    what i do.

    • Can you try some other headphones? If they don’t work as well, you need to get the phone replaced.

  • My phone has turned blank & is not switching on. I tried removing the battery & switching on. Still the display shows YU, cyanogen & turning black / blank again. Please advice how to resolve this problem.

  • I have some problem, I update YU in lollipop then ,battery are not good response, and mobile is very hot in back side

  • My yureka mob charger pin is not locking when kept on charging. It is disconnecting when the touching the mob

  • I bought phone last week but started using it form yesterday and I have been facing basic problem. I can pick call and disconnect call. My screen goes black. If a handset can do the basic things I dont want to explore this phone more. can you please reimburse my money? I am really unhappy and tired of calling customer care.

  • i have been using the phone for only 10 days and now the camera is not showing the switching over back and front camera option.. customer support no. is not responding…plzz help.

  • No one picks up the call when I called to YU care… My mobile is not working properly in lollipop it hangs too much

  • My yureka screen got slide up lil bit so three buttons in the bottums are out of touch mode..
    If anybody else got issue please share.

    • Even my mobile is having the same problem. The home button on the handset is not working & the 3 buttons has to be slided up each time for going back / home.

  • Sir/Ma’am,

    What are the locations covered under the doorstep service facility offered by Yu Yureka? Does it cover all locations of Kolkata as well? I live in Baguiati, Kolkata, will I be getting the service facility here??

      • Why i m facing new problems every day!!!
        Now when i plugin headphone the mobile suddenly gets off and it doesn’t starts untill i plug it out!!!
        Please fix as fast as possible

  • All the icons display my yurek in zig zag in menu I want to it should be assending mode.

    Customercare is not responding and not my call.

    Please help.

  • Dear all

    Below code works and solves ur problem of screen going blank while you get a call or make a call

    code “*#*#7769 #*#*. You will get 2 options “start” and “Exit”, you need to press “start” and go to home button

    Thanks Abhinav from YU SEVICE CENTRE AND PUNEET for your comment

  • I face colour problem in yureca phone.I want to talk with customer care but call going disconnect.so what I do,please provide contact methods nor replace the phone.

  • I have ordered a Yu Yureka phone on 19th Feb 2015, for the initial first month it works fine, but after that its starts getting signal problem and heat up while using for calls or any applications. At that time i got review from other users, it is also happening to their device. I thought its with the all devices.

    And, now from the last 10-12 days its battery getting down very fast, i need to put it on charge continuously, even on standby mode its start heating up & cannot survive up to 2 hours and Gods know if i activate its internet then within half hours it shows message of “Shutting Down” .

    Also it is not supporting the Memory Card from 2-3 days.

  • Big time display problem neither can we make calls or receive calls ! Customer service is pathetic never gets connected ..plz Dont buy this phone

  • my yureka dead after update what can i do???? customer representative never pick up phone or not replying my email????? plz help what to do

  • sir i upgraded my phone too lollipop but whenever i connect my headphones to it it doesn’t work screen appear be be like android is upgrading

  • Hi….3g is not supporting in my yureka mobile …..
    Pls solve this problem ….setting also I changed

  • “restricted access change” massage is display every 5 to10 minute on my yureka mobile and block the internet. please slove my problem.

  • hi,
    i have a yurekha mobile without any problem…
    but i just want to know about lollipop updation …
    coz i have seen all the reviews about lollipop updation….that’s why i am asking…
    and another doubt
    is lollipop updation will have compass..
    i means is it have a magnetic field sensor and orientation sensor….
    becoz these are so important to me…
    coz i am a muslim…
    so i want to know where is the qibla side when i want to pray……this ia very important to every muslims….i had a big problem about that software of orientation sensor……aobi can’t find out which side is this….
    pls reply me ASAP….Don’t ignore me this is very important mr.narendar sir……

  • I have purchase yureka mobile last week and I am using reliance gsm sim.now a massage showing “restricted access change”and chrome is not opening and nothing is download ed. please slove my problem.

  • I am facing the problem of screen going blank during the incoming and outgoing calls
    i complaint the problem to yureka [email protected] they send me the ticket number now what to do with the ticket number?

  • Plz frnds dont buy this phone because many problems and issues der..
    main sensor problem incoming or outgoing call than display black and buttons not working.. over heated slow charging .. nt connecting call to costumer services totally cheating with costumers..

  • Sir I have tried to contact yureka customers care no. But this call disconnects automatically ( by them) then how to tell my problems to YU service center.

      • Sir I have tried 7-8 times contact to YU but every time call disconnects automatically and there is no other choice for cutting my balance. How to describre my issue to YU .

  • SIR MERI MOBILE HEAT HO RHI HAI AUR APNE SE SWITCH OFF ON HO RHI HAI ,KARIB EK MINUTE ME 4 BAR PLEASE SOLVE THIS IMMEDIATELY

  • After upgradation to lollipop version my phone is not working properly. Yesterday one of the customer care executive suggested me to reset my phone and assured me that if reset doesn’t solve the problem phone will be replaced. So as expected resetting didn’t solve my problem.

    So today again I called them up and they refused to provide any solution and said this is a common thing that after upgradation phone’s performance will slow down.

    if upgradation is meant to slow down the performance than upgrade should not be provided to users.

    Before upgrade my phone’s performance was so good that I was recommending it to everyone. But after upgrade and so non supportive response from YU team I am very disappointed.

  • Dear Narendar ,

    I am planing to buy zenfone 2 but it came Intel atom processor, plzzz suggest comparing snap dragon which one is better

    • Snapdragon is definitely the king there, but Intel is catching up. Besides a bit of battery drain, the Zenfone 2 seems to be a decent buy. I’m buying it as well 🙂

  • I have some Problem when I make out going or incoming call my phone screen turns black during outgoing. some times display appears and some times it will not please help me.. yu yurekha service centres in hyderabad

  • IN MY YU YUREKA PHONE WHENEVER I MAKE A CALL OR AN INCOMING CALL IS THERE, THE BACK-LIGHT OF THE PHONE IS DISABLE, DUE TO WHICH I AM NOT ABLE TO RECEIVE OR CANCEL THE CALL. ITS MAKE A HUGE PROBLEM TO ME BECAUSE DUE TO THIS I AM NOT ABLE TO TAKE ANY CALL. PLEASE HELP ME AS EARLY AS POSSIBLE.

  • Narnedr Ji mari prob resolved kasye hogi mani 5din hue purches kiya huya phone over heet kar raha ha..
    Thanks

    • Wapis karde bhai because this porblem is with everybody. You can however try lowering down the CPU clock rate and it will heat lesser.

  • Sir I have purches the last 6 day but my phone is isuu I am using time very hetting so plz send any solu..plz send me and kya karna hai

  • Mara phone aapna aap restart ho jata ha
    Reset phone kar ka bade be ya hal
    what is this problmes
    care ka pass phone kar ta hu to un ka network busy aata ha
    Please help me

  • i am update my system with lollipop. but after same time flash msg on display msg is that unfortunately setting has stop what is the

    problem? and when my charging my cell that this is cell temperature is very high what is the problem? please give me solution on my

    that problem.

  • Sir, mene apna phone lollipop pe update kiya h. Aur m fhir se use kitkat 4.4.4 pe root karna h kese kru help me sir plzzzz

  • From the moment I upgraded my yureka to lollipop I can not receive o cal to any ….. I tried contacting d customer care but no response I think this wip b d black mark for yureka cell….. Plz d concerned head plz do mail me wat should I do …

  • Sir mainey apna phone lollipop mai convert kiya hai or jab ishpr koi call aati hai to screen PR much the show nhi hota pick ka button the show nhi krta sir plz contact me 9999696658

  • I purchase yu yureka on 25 jan 2015.recently i give mobile charging problem. I will go micromax service center they told me we are not repair to this hand set bcoz ou purchase the online.plz tell me how i will solve my problem.

  • Hello frnds,

    i am facing the issue in camera. i am not able to find out storage path for save the clicked photos.and photos are not saving anywhere and camera quality is not showing good.

    plz help me if any……….

  • Is doorstep replacement service available to latur or aurangabad…and within hw many days replacement is valid

  • I am not able to hear the voice of the recipient during incoming or outgoing calls.able to hear only through speaker and headset.

  • When I make a call to someone I could not see the display is blank . Until they end the call I can see the display so help me.

  • there are no service centre in Kolkata or any where. and the service center number, no one for receiving our calls.

  • Narender Singh….you are YU developer..?

    or service provider..?

    or only timepass with other yu users..?

    you does not provide any type help..

    only u spk ..lollipop.. can overcome this proble. and no service center in india..

    then who r provide service this mobile..??

    Micromax..?

    • 1. I’m not a YU developer.
      2. I’m not a service provider of YU
      3. It is not timepass. Blogging is work and I’m just simplifying the things to make them easily accessible and understandable to many.
      4. I provide as much of help as I can. That said, it is not my responsibility to answer each and every comment. Plus, I’m not God to know everything. I answer queries to the best of my knowledge.
      5. Yes. There is a Proximity calibration screen in Lollipop which helps in resolving the issue. Check THIS post regarding for that.
      6. Yes, there are no service centers. Read the post again for better understanding.
      7. YU will provide service for the YU products, Micromax will not. So, if you’re facing any problem, go dial the helpline and if you’re lucky to be able to speak with a real person, explain your problem and they’ll hopefully send you a replacement device.

      • Dear sir. Plz help me. My problem is that when I call receive then after I can’t do call end .. Its saw onlyon balnk page.. Other people end call then I saw display… Sometime again n again automatically restart phn

  • My Yureka mobile used to work good in 4.4.4. As I have upgraded to lollipop. It is giving many problems.
    There is an error being popped (Unfortunately, Google Play NewsStand has stopped or Messaging or Gmail) continuously without any time delay. Most of the important apps like Messaging, Gmail, etc are getting failed. Is there any solution for this?

  • My yureka mobile has calling and receiving problems . the screen is black .so please call me and help me.

  • I have some Problem when I make out going or incoming call my phone screen turns black during outgoing.. sometimes it appears and some times it disappears.. plz help me.. where are the customer services in MUMBAI

  • I am not able to hear the voice of the recipient during incoming or outgoing calls.able to hear only through speaker and headset

    • Seems like a hardware issue with the speaker. You need to contact the helpline, but I’m afraid to say that you’ll be frustrated and have a hard time reaching out to a real person who would hear your grievance.

  • Hi,I am not able to hear the recipient voice when I make a call or received a call.am able to hear only through headset or speaker.pls help with the nearing service centre in Chennai.its a new prod purchased on Apr 6

  • my phone with model number YU AO5510 M_IMEI1:911401504308758 SN:Vy00011503100219095 Display has been broken and I want to claim for its warranty I have tried the costumer care numbers but they are not connecting.Plz provide me a suggestion to claim it in Gurgaon my contact no is 9990273837

    • You need to keep trying on that number because there is no other way. Try emailing them as well and see if they find time to answer back to you.

  • Hello, i was update my phone today with new OS, but Heating Problem is remain same . Plz help me……… solve my problem

  • Hello Sir, my phone get heated up even when i use it for 5-10 minutes. please tell me what to do? Should I replace it from amazon? Support team Please fix this problem.

    • Some heating is okay IMO and you shouldn’t worry much. All phones tend to heat up. Still, if you wanna replace, get it replaced.

  • I have received yureka from amazon on 20.04.2015 and facing problem during outgoing and incoming call screen black out during the call. called customer service number n times but they never let me talk to customer executive. Support team please help me to fix this problem and contact if you can on 9700069120. Thanx in advance

  • I have some Problem when I make out going or incoming call my phone screen turns black during outgoing. some times display appears and some times it will not please help me.. yu yurekha service centres in hyderabad

    • when u r calling long press top of the phone. it will show the calling screen

      tite the back side top of the scroos ..

      • My Yu Yureka handset is not display number on screen when the call is incoming, only ring is comes.
        Please replace my handset.

            • Put your phone on flat surface either on table or on plane floor and For calibration dial *#*#7769#*#* then click to start and wait for 2 mint, after that stop , call with other phone , now your problem is resolved.

              Hope you like it !

              Thank you

              Ashok chauhan

              • Dear Mr. Ashok,

                THANK YOU VERY MUCH FOR THE GUIDANCE. After getting my proximity sensor calibrated, my device is working fine.

                Regards.

                Sharad Misra.
                09643401318

              • when ever any call comes to my cell it doesnt ring at all even though i hv kept it to max.please help me out i hv bought it 4 mnths back

              • Where is the head office of Yureka located in gurgaon?
                I want to go there and make them see what the hell their customer service executives are telling and making fun of customers.

  • Friends I got the update message from YU. I am confused whether I update it to Lollipop 5.0 or not ? If anybody of u have updated it to new version from older one then please let me know how the performance is ? Shall I update it or keep using with older version that is kitkat 4.4.4 ?

  • I have some Problem when I make out going or incoming call my phone screen turns black during outgoing.. sometimes it appears and some times it disappears.. plz help me.. where are the customer services in Hyderabad.

  • what a fucking service…………there are no service centres in delhi and they dont transfer customer calls to experts……..fuck off yureka!!

  • facing a problem in new update in lollipop.again and again application are crashing and showing message CM blogger not supported.And customer service of yureka is not answering nor transferring the call to experts

    • If you read the post entirely, you’d know that there are no service centers and you need to contact the helpline to ask for service. That said, its your luck if somebody really handles your call 😛

  • sir,
    I told about heating and bettery drain problem and I got a sms by YU team for dialing *#*#7769#*#* but sir this no. is not working on my phone and I am facing screen black problem. some screen getting total black no button is working..what should I do ?

    regards
    Sanjeev
    08821910861

  • i have the same problem after updating to lollipop wen making calls screen goes of and apps are crasshing

  • Hi Frnds,

    i thought of buyng new yu yureka mobile before reading your comments. Now i’m afraid of buying this .. Can i go for Lenavo a7000 or yu yureka.. help me guys ….????

    • I’d pick up Lenovo A7000 any day. It does not have the same show-off specs as Yureka, but I’m sure that what it has will work just fine and then we have some service centers for any problems that may arise. YU is seriously sad when it comes to service and support.

  • It is a totally waste phone no service phone is mess of software problems ! Automatically language changed without any operation and is went to announce mode! Phone is not working after software update!
    Can any one help to put it back normal operation

  • YU yureka screen turns black follow the instruction. and solve your problemAfter the update, Proximity sensor will get fixed after calibrating the device using code “*#*#7769 #*#*. You will get 2 options “start” and “Exit”, you need to press “start” and its resolved.

  • when i try to make a call by typing number i am not getting the number pad instead getting speed dial with only 3 number 147. So, I cant able to make call to the numbers out of my contacts and recent list. Any ideas will be helpful

  • Hi, I purchase YU AO5510 in Feb 13th, some days my phone connected with Wi-Fi but now not connected with Wi-Fi (Wi-Fi available show) and also mobile switch off twoice in a day. Please help.

  • My charger has spoilt.. I tried contacting so many times.. No one picks up the phone.. And no response from the email side also
    What should I do…?

  • My yureka phone and its charger is highly heated and battery not work better. Please solve my problems. My no. 09827584622

  • I have facing some problem in this Phone i.e. WI-FI and Mobile Data Connectivity not working last 3 days. and facing heating problem very much when calling at upper side on phone. Here is no Service center in my location Hisar -125005, (Haryana). So please solve the problem as well as soon.

    Anil Kumar

    Hisar- (125005) Haryana

    Mob. 09896100049

  • YU yureka screen turns black follow the instruction. and solve your problem

    After the update, Proximity sensor will get fixed after calibrating the device using code “*#*#7769 #*#*. You will get 2 options “start” and “Exit”, you need to press “start” and its resolved.

    Note: – Make sure that your device has latest software (XNPH05Q) before updating to LOLYPOP 5.0.2

  • Friends we should do one thing because its really embracing…file a forum against them in consumer court..we will get at least answer regarding it…no one is receiving call I have lost more then 50 rs balance still they are continuing same behavior… We should get together and work out for solution..I do have advocate for this who knows how to clear process..so I want guys to contact this number 9638445440 and we should get together to solve issue..I am waiting for you guys to respond..early

    • Dear Saurabh,

      I agree with you and i am also facing the same problem since march’15. i could not use my phone atleast a month. I want to lodge a complaint on this.
      please help me in doing this and resolve the problem at the earliest.

      Cheers,
      sarath chandra sobhirala

  • My cell heat-up while i’m using it, and when i’m trying to charger it then its also highly heated….. Now what am I do????

  • I have same Problem when I make out going call my phone screen turns black during outgoing n incoming callI bought phone 5th March yureka EPAO 5510, at present having problem receiving call and as well as making call to any body, during making call or attending call, my phones display gets of, the problem starts after upgration of lollipop, before I had kitkat which were fine seril number-IMEI-911401501654402 MY Mobail NO.9860524662

  • Hi I have updated lollypop5.0 since then problem with my phone the screen goes into sleep mode or blackened.please help me out as it was really good until it was on android kitkat 4.4

  • Hi,
    please help me, my yureka mobile is going on hot when conneting charge & also charging is slownes. i want to address of our yureka service centre in mumbai. My mobile number : 8975768922,

  • I have purchase a new Micromax Yu-Yureka phone.
    I am very tired about battery problem.
    I do fully charge battery(95%) in night 10PM, after that I leave the phone in whole night and I check the battery in morning, so my mobile battery is 0% and mobile switch off.
    I have face same problem in whole days without using phone and my Net connection(Data Enabled) is also off.
    Can you tell me, how can I solve this problem?

    • Hi Ashish i m sunil
      i also face the same problem but i found the solution u call me 9032699761 this no.

  • if my phone gets slow and hangs and lags frequently how could i fix it.
    as there is no service center how can i update my device
    and if in case i need any accessory how will i buy it

  • I bought phone 12th April yureka EPAO 5510, at present having problem receiving call and as well as making call to any body, during making call or attending call, my phones display gets of, the problem starts after upgration of lollipop, before I had kitkat which were fine

  • hi sir , my phone updated atometically. after that iam not able to recive call and dial a call .
    why this problem occered .give me the solution.i am not able to attend a call

  • I have same Problem when I make out going call my phone screen turns black during outgoing n incoming call

  • These fuckers are just making false promises,nobod answers the cal and aftr couple of minutes the cal gets disconnected

  • I have purchased YU AO5510 on 26 Feb. There is problem in charging as well as charger and it turns off on operating.

    • Friends we should do one thing because its really embracing…file a forum against them in consumer court..we will get at least answer regarding it…no one is receiving call I have lost more then 50 rs balance still they are continuing same behavior… We should get together and work out for solution..I do have advocate for this who knows how to clear process..so I want guys to contact this number 9638445440 and we should get together to solve issue..I am waiting for you guys to respond..early

      • HI Saurabh,

        Iam Prabhanjan at present having problem receiving call and as well as making call to any body, during making call or attending call, my phones display gets of, the problem starts after upgration of lollipop.

        I’ll support you

        • Hi Prabhanjan

          Same here ,Happened to update today morning ,facing same problem as u mentioned.

          How to get rid of this ??

        • “*#*#7769#*#*” use this code
          Two options will come, STOP & START,
          PRESS on START, problem is resolved

          Thanks & regards
          Imran khan

        • Hey bro i too have encountered the same problem. Earlier the device was great but since when i have updated to lollipop i is getting heated like shit!! And also a bit lagging

  • I am not able to cut my call while I make a call and attend a call… The screen got blanked and I cannot cut my call in time.

    The another problem is about sound+Vibrate mode, even though I have already done that scroll down and add option from + mark , but that won’t work as well.

    I have called multiple times on customer care number but I think agent are too busy that even not picked my call for single time and after 2 min and 30 sec called will be automatically disconnected with the charge of 2.30 rupees. I have also mailed which is mention on their web site but I got response like multiple or single client should received this.

    Another companies are started to give lollipop version , when we will get?

    Please help me out from this two problems.

  • D/sir
    Sir mera phone but over hit ho RHA h mera compande no yu72372 pH. No 9643816017 hai care. M phone Marne per pH. Pic nahi hota kabhi kehte h kehte h aapke liye sr.se call arrange kra dete h but koi response nahi milta so plz.change my device thanx

  • I updated my to Android 5.0.2,

    1) Still the proximity sensor bug is not fixed..
    2) If I move any application to SD card the application is getting uninstalled on next reboot.
    3) Call quality is very very poor. The recipient can not hear my voice continuously and clearly.
    4) When I mount an usb drive (Pendrive), I am not getting any pop up notification, I tried accessing the USB drive by using ES file explorer the device is showing but if I copy some file the phone is getting restarted.

    I got my phone 3 days back and now I am getting frustrated due to so many bugs and problems.

    P.S. I updated my phone properly and also cleared the cache after that and several times.
    I tried calling customer care number the call is getting disconnected after 1-2 mins..

  • I am using YU last two months but now it
    is so heating and also bettery is working just 2
    or 3 hours.
    I can’t pick in my hand because of its heat. I
    am trying to contact with costumer care but I
    am not connecting even I contacted in new
    Delhi office but they are not giving any
    response.
    now what should I do ? Should I go to
    consumer court?

  • My yureka has become dead after manual updating to lollypop. Sent mai to yureka cc and received ticket no. How long it will take to repair my phone. Any one pl. Help

  • black screen issue ke liye solution…
    1. Dialer me jao..aur *#*#7769#*#* dial karo…

    2. den calibration screen ayega…

    3. fir screen ke upar hat le jao…aur slowly slowly screen se dur leke jao…calibration “Good” hone tak…

    den problem will be solved

    check it…!!!

  • is there any yu service centre in bhubaneswar….my phone got heated up…and its not getting switched on……yu customer care never picks up the call.

  • sir, 
           I am using YU last two months but now it is so heating and also bettery is working just 2 or 3 hours. 
    I can’t pick in my hand because of its heat. I am trying to contact with costumer care but I am not connecting even I contacted in new Delhi office but they are not giving any response. 
    now what should I do ? Should I go to consumer court?

    regards
    Sanjeev
    08821910861

  • On day before Yesterday, official version of Lollipop for Yu Yureka was released, which i downloaded and dumped in the internal phone memory. then i ran recovery mode and run the programme, dumped. it showed successful, but when it rebooted. From then I have some Problem when I make out going or incoming call my phone screen turns black/blank during outgoing. . PLS HELP ME.

    20.04.2015
    Lucknow

  • From the first day of my purchase YU Yureka, i am having black-screen problem during outgoing calls. In this regard I talked to YU support service. They suggested me to wait for the new OS update (Lollipop 5.0). I have waited almost 3 months and manage my call habits according to YU Yureka. I also missed many important calls that affected my business. Yesterday, when I heard that update is released, I was wondering that I am able to use it but when I updated to latest software. Instead of fixing problems, it added one more new problem that sucks a lot. Now this F**king YU Yureka’s screen goes black during incoming calls as well as outgoing calls. Earlier it was happening only during outgoing calls but after update its happening during incoming calls too. Since I am trying to call YU service its not connecting anymore. I feel like I got cheat by YU Yureka.
    Please help YU Yureka to the innocent customers.

  • The Yu Yureka mobile which I purchased in January has a problem since I got it. It gets heated frequently.

    Please solve this problem.

    Mob – 7048295209

  • I have updated it to lollipop as it has rolled out.since then I am unable to answer the incoming calls.screen just goes dark during calls.this is sick.its not any work
    pl help

  • i think my phone got brick its get covered in warranty or not plz help me to unbrick it i think its hard brick but no external damage plz help me and thank you in advance

    • Yes it is covered under warranty, but you might be interested in visiting XDA and flashing the stock ROM yourself.

  • but the helpline number is not a tall-free this is not good service for customer satisfaction , when we want to call on helpline number then it gonna-be out of service / this service is not available.
    YU service is not good

    • Agreed. It should either be toll free or at least there should be free reps available to take calls.

  • Yesterday evening official version of Lollipop for Yu Yureka was released, which i downloaded and dumped in the internal phone memory. then i ran recovery mode and run the programme, dumped. it showed successful, but when it rebooted the phone got stuck at cyanogen logo. somebody told me to wait, which i did. i waited for about 10 hours but the screen did not progress. Now i am in a fix please help me. Earlier I had rooted my phone to increase the volume. PLS HELP ME.

    • Something seriously went wrong because the phone only stays at Cyanogen logo for a minute or so and then starts the normal Android upgrade process.
      While you are generally required to flash stock ROM to get out of such an issue, can you still try Clearing the Cache (via Recovery) and maybe you’re saved?

      • how can i clear the cache via recovery. is there any key combination as whenever i start the phone it gets stuck at the cyanogen logo it refuses to budge from that screen

  • I have updated it to lollipop as it has rolled out.since then I am unable to answer the incoming calls.screen just goes dark during calls.this is sick.its not even a
    month I bought this and prblms started so early

  • Hello sir,

    I buyed yureka phone before 2weeks..battery was very very poor ..if i keep battery full ,it s coming only form 9am to afternoon 3pm..battery was getting over…phone is heating soo much..

    Please how can I slove this problem

  • I want to update my yureka to lollipop5.
    How to go for it. Plz send me the update link to my mail id.
    Is it safe yo update to Lollipop?
    Does it has any issues with the update like Heating, Discharging of battery etc.

  • Hello sir
    I am really suffered a lot due tobthid phone. There is no proper programing to set our own interested ringtone. Really the battery is very very poor quality. Always the problems of plugins like when we are connecting the headset the phone will struck.Majarly the display problems are more if diminish the brightness it will automatically goes to zero level. We are unable to set it. There is no service centers. When the time of buying the they days this is authorized by micromax. But now they are saying that micromax not provide any kind of service you are responsible person to get customer support from new Delhi. Finally am says that am really wasted money by buying this phone. I am not satisfied.

  • I purchased yu yureka phone it has sensor problem so i returned this phone but due to courier problem it delayed to dispatch in time.
    what can i do ?
    is there any problem to refund moeny ?

  • Dear sir,
    I updated my phone.but my problem not solve.My problem is whenever incoming or outgoing calls in my mobile that time my screen fully displaying black not any responding button or symbol available in mobile. So what is solution of that problems. Plzz any suugession for this problem.also I updated my phone.

    • After updating, try this:
      If you are facing blank screen on calling a number on Yureka / one plus one Cyanogen Mod 12 or 11 os then dial the code *#*#7769#*#* ; you will see a proximity calibration screen, press start and wait until the values are populated, press exit. Try calling a number again, your problem should be resolved by now.

  • My phone heats restarts n has battery problem as till yet I didn’t update my phone.
    Proximity sensor problem. Just waiting for Lollipop update and I hope that would solve all my problems. Hope after L update camera quality will improve. God Knows.. Cause its Play God…

  • Dear sir,
    My problem is whenever incoming or outgoing calls in my mobile that time my screen fully displaying black not any responding button or symbol available in mobile. So what is solution of that problems. Plzz any suugession for this problem.

  • Hi,

    I want to know that the doorstep repairing of yureka is available in pune or not??

    Thanks,
    Shobhit Varshney

  • sir,
    micro max never support this product, please tell me a costumer service center for yu yureka in kerala state

    • As already mentioned, Micromax will not provide service for the YU products. You need to contact the support team to get a resolution.

  • This is to inform you that I had bought the Micromax Yureka Phone on dated 19th February 2015, from last one week I am facing very serious problem in the phone, the upper side of phone is heating and whenever I charged the battery it’s taking 1 full day to charges the 100% and after charging the 100% its works only for 1 minutes and then dead. Whenever I tried to start the phone its shows battery down and please charge. I need the urgent solution of this phone and I am not able to use the phone properly. Customer support is not picking up the phone

    Nimit Gupta

  • Inko pata tha ki phone mein itni problems hai, isliye inhone koi service centre nahi banaya, duniya ko lutane ka naya dhandha hai inka, koi support no. bhi kaam nahi karta inka…chahe kitni bhi call karlo, besharmo ki dukan hai yureka, na hi koi update aa raha hai, or na hi koi bug fix hone wala hai, chutiya khainch rahe hain ye sabka. itne post ke baad bhi sharam nahi aati inko……..saare paise barbaad gaye.
    🙁 !!!!!!!!

  • These YU cc are not answering calls recorded voice says please wait while we connect to executive then ring goes for 1 min and call disconnects these cc ppl are hopeless.they must make cc no. Toll free my half of balance goes in just listing to hold tone of cc…hopeless service YU.

  • My Dear Sir \ medam
    My yureka phone sensor not calling problem working and phoon is over heating and ear phoon not warking properly …..wt should I do.??…yureka phone this is a bakwas phone

  • Dear sir
    Plz considere the my problems when
    I insert The 16 GB memory card phone is not working properly When I try to play any video with any media player it will take 30 to 40 second in process to paly and when i use to back option it will give more time and send
    me the unfortunately stopped report and also phone is very slow.and also one major problems in conference call is also not available

  • My yureka phone in some problem as in connecting WiFi phone is automatically always reboot :
    Plz suggests

  • My phone is not working properly problems are
    1. Its always reboot automatically.
    2. If i want to connect with wifi i have to reboot it this thing happen from last 2 days.
    3.when i plug to charge its wifi automatically off and data connection start.
    4.your customer support no. Is not working pls make solution of my problums

    • im also facing exactly d same problems… moreover calling d yu customer support ,d call is getting automatically disconnected after1min 36 sec…. emailing to yu also nt giving any feedback… r ur issues solved by d customer support?

  • dear sir,

    my yu yureka mobile battery backup problem automatic restart problem and sound problem is their please change my phone

    8867151094

  • My phone loudspeaker is not working while talking or audio and no voice at the time when incoming call is come.

  • Respected Sir, my yurekha Ao5510 mobile screen glass has been broken as it fell on a rough surface, there is no problem in display
    pls suggest me where shall I get it replace in dombivli, thane dist.

  • Hi,

    Battery is not charging and I’m unable to find any service center for yureka in Delhi.
    Please help me with customer care contact details.

    Regards,
    Deepak
    Mobile: 8010048997

  • Respected Sir, my yurekha Ao5510 mobile screen glass has been broken as it fell on a rough surface, there is no problem in display and other features pls suggest me where shall I get it replace in bangalore

  • My yureka phone sensor not working properly …..wt should I do.??…yureka phone this is a bakwas phone

  • recently purchase micromax mobile some problems in my phone call taking break in voice please callme 09603435368

  • dear sir
    I bought yureka on 11 april .but I am facing battery problem.what should I do? its going to be switched off automatically. and restart and heating of battery is also a big problem ‘i will contact your yureka care no 18602122122.but there is only one answer not reachable please replace my phone

    thanks

  • I bought yureka on 10 march.but now a days I am facing battery problem.what should I do? its going to be switched off automatically. pls reply.

  • my phones battery automatically gets discharged without any use and also phone gets heated up without any use.also getting different other types of problems ……………….
    please contact at 9853903997

  • my yureka not get replaced even after 25 days.yureka support playing dirty games and named it technical issue…..give me any solution….my problem regards broken display….my request is of last week of last month…

  • By mistake I had deleted YU universe browser so I wanted it back on my phone but couldn’t get it back on my phone from anywhere please help

    • It is just a re-branded Opera browser. So why do you need the Yuniverse? Install Opera and you’re good to go.

  • My sensor is not working during incoming call.. If I am dialing a call, the phone will be look like a switchoff mode.there is no working lock key button.. There is no response from my phone yureka.. If am show the phone before sunlight during the call, all option will be visible… Pls say something what I am do????…pls reply to my mail ID.

  • I have some Problem when I make out going or incoming call my phone screen turns black during outgoing.i cant see the call duration and i cant dissconnect the call.pls slove the problem.i buy from amazon on 12-4-15.

    • dear sir.
      i have also same problem facing from the very first day.. not knowing what to do… customer care is in delhi only. traying to write back to amazone about the product and lets see weather they take back or replace this product or not.

  • Dear Sir, I have purchased your yu yureka mobile, this mobile problem is over heating & discharge battary very fast. . plz tell me how solve this problem. i will contact your yureka care no 18602122122. but not call attend your costumer care & disconnect call. plz solve this problem.

    My Mobile No. is 9044135600

    I am waiting your reply

  • dirty phones
    it is not working properlyand this company us doing frod
    and they arenot taking any complaints from customers
    if u have any daring call me mr.yureka company
    my number 9490516432

  • Yu ureka company very _2bad product. and not a good service. isliye not purchase company products
    Any one amazon members.

  • Dear Sir, I have purchased your yu yureka mobile, this mobile problem is ring than vibration ,Heat problem and very slow internet speed and not dual sim 3G but one sim 3G used. plz tell me how solve this problem. i will contact your yureka care no 18602122122. but not call attend your costumer care & disconnect call. i deducted charges for your calling. plz solve this problem be.OR replace this product.

    My Mobile No. is +919034793410

    I am waiting your reply

  • I purchased YU mobie on 12th march.my phone ear jock is not working.customer care service no1860-212-2122 is not responding.

  • I have purchased YU YUREKA on 31st March 2015, the mobile device is not charging (Charger and USB cable is OK)

  • Sir yeh phone bahut zyada garam ho jata hai battery bhi jaldi khatam ho jati hai koi help karo plz service. center ka no dedo ghaziabad ka thanks

    Mera no hai 9818412976

  • I bought yureka on 5th April.but I am facing problem that sound is not coming during calling .but it is audible if call keeps in speaker mode. Plz reply

  • Please don’t buy yureka ..genuine review i am facing continuous reboot problem from past 10 days i bought this phone on 17th march
    i am irritated of buying phone..my phone got restarted more than 15 times in a day.

  • I have some Problem when I make out going or incoming call my phone screen turns black during outgoing & always showing Unsupported call report before making the call My phone no. 9021158995. Please Give feedback urgently

  • I have some Problem when I make out going or incoming call my phone screen turns black during outgoing and back button not works properly when i use Wht’s up or Facebook App. And in morning the batter shows 90% and in afternoon time after making outgoing call and black screen comes then after rebooting device, then battery shows 2%.

  • I have some Problem when I make out going or incoming call my phone screen turns black during outgoing & always showing Unsupported call report before making the call My phone no . 9868947397

  • i bought yureka on 05th march 2015 I have the same problem.My yureka battery discharged to large extent without any use.Sir what solution company has given to you.Please tell me.

  • I have the same problem.My yureka battery discharged to large extent without any use.Sir what solution company has given to you.Please tell me or i lieave in gujarat, Kutch – Dist.

  • I hv sm prblm me my yureka.sim 2 slot not reading sim card.do i need to make change in setting .pls help me smone.

  • I have some Problem when I make out going or incoming call my phone screen turns black during outgoing.My phone no .9890103899

    • They won’t help you as they’re excusing that the next update will fix this. So just wait for the update and then you can complain to them again.

  • i bought yureka on 30th march 2015 but i m facing battery problem so if i want to get my battery replaced whom should i contact ? i m residing in valsad district gujarat state do let me know about the solution please

    • I have the same problem.My yureka battery discharged to large extent without any use.Sir what solution company has given to you.Please tell me.

  • Dear Sir, I have purchased your yu yureka mobile, this mobile problem is night photo is not cleared, this mobile camera is 13 mega pix. but night mode photo is not cleared. flash not properly come. plz tell me how solve this problem. i will contact your yureka care no 18602122122. but not call attend your costumer care & disconnect call. i deducted charges for your calling. plz solve this problem be.

    My Mobile No. is 9214010034

    I am waiting your reply

  • The screen blacking out is a known proximity sensor issue – i know there was an OTA software update to fix the issue but i do not get it while checking for updates – support # is a hoax i guess since it says “Please check your the dialled number..” Not happy with the volume of the phone as well.. and God only knows when the Lollipop update would be available – just imagine making an international call and having to wait for the person at the other end to cut the call.. ridiculous – i agree all phones have bugs but not like this ..totally unacceptable – returning back to Amazon now itself….

  • i have a camera issue with my phone. while clicking pictures some dots and lines are showing on the photos.

  • i have the same issue as abhishek, the mobile got felled from my pocket and the glass is broken like as it is fell from 5th floor.
    its fully bull shit, gorilla glass, iam not even able to get connected to customer care.
    device is restarting automatically multiple times in a day.
    its a very delicate piece.
    its true, the negative feedback is been started.
    its a downfall fo yureka if the quality is like the same.

  • My yureka mobile headset is not supporting when iam listening songs sound is coming through the speakers only… Please respond YU team

  • Speaker volume is very low….phone gets heated while charging and also while watching videos….and taking a lot of time to get fully charged….worst service from YU….called a lot of time to this given no:….not attending and charging Rs1 per minute….

  • my yureka is not working properly. when I am connecting to internet from sim 1 it automatically restarts… I contacted to YU customer care executive but there is no any positive response from them…. now what can I do plz tell…

  • Sir.. Whenever I call someone.. The other person is not able to hear my voice due to high static… Please tell me is it microphone problem?? How to solve it.?

  • My mob facing…prb while dialing and receiving the call my screen turns to black…for those purpose..I mailed to Yureka for nearly ten times.. Till now..no one is coming for pick up from Yureka side…and pick up is available for my area.. I don’t knw y ..your are treating customers like this

  • someone has been stolen my yureka at railway station is there any way to get it back or any way that the phone should not start or someone just cant use my phone

  • Dear sir,

    I’m samarasimhareddy from Hyderabad, I’ve buoyed yu yureka mobile on jan’13th first sale. I was received mobile on 19th Jan. on 8th,april its display was blanked. and I switched of the mobile and after doing on mobile was not showing any thing on display. if we press power button it just showing light on home button only. and remaining area of display was not at all coming. at that time I called your customer care service center at this number 1860-212-2122. on first time my call connected to the service person he does not satisfied me at all because he took all the details of me and he said some process and I gone through his words. but the problem was not solved at all and I’m calling from that time onwards continuously every day but it was not connecting at all. then I tried to call from another number then it reached to u at that time also I said my problem then he asked me “is this ur first call or second call…?” then I said that its my second call sir I’ve called u from 9949922511 at first time but no one responding at all. at in the second call also he said like plz stay in line we will check you the update. but suddenly it was disconnected.

    I’m getting too much problem with my mobile please respond us immediately about this problem. Please send us the person to receive the mobile and serve us better as soon as possible.

    Thank you,

    M.SAMARASIMHAREDDY,

    HYDERABAD,

    9949922511,

    9030506743.

  • My yureka mobile …overheating then outgoing calls nd incoming call…wt shud i do….or my yureka phn change it..plz requst u

  • Suddenly one of my sim port doesn’t accepting idea network but supports other networks.if I insert simcard it says emergency calls only.give me a solution for this

  • I bought my Yureka on March , currently while call the number its automatically locked and i am unable to cut the call.ITS irritating to me now. can you call me 7204080803, Customer care is not picking the call unnecessary balance are wasting

  • today i got my yureka mobile when i made out going call my phone screen turns black during outgoing i was unable to cut calling until receiver cut it. i tried my best to get it fixed but every thing was useless.so plz help me about this…..

  • Problems in proximity sensor while accepting and disconnecting calls it goes blank. You cannot disconnect calls after talk is over till other party disconnects call. Screen is black till other party disconnects calls.

  • I have a yureka mobile purchase on 12 Feb. And I have found one problems at 3 march phone was note in use condition.and no suttaibale reply from service center at Ahmedabad . Many time at customer care and to day steel not solved my proble. So I heartly request to you not purchase thismobile….thanks

  • The battery backup is displayed as 2500mah
    BT my mob showing only 2000mah batter . I want to know y and need to change it

  • My yureka get warmed in using after sometime n my yureka mobile have battery problem. What will I do? To be frankly speaking I m not satisfied with this mobile. Mobile takes 4hour

  • Gorilla glass 3!!! It’s a bloody shit. The phone just fell from my hand once and it has broke. They charge Rs2999…. 3grand for just a glass!!! What a stupid thing is this!

    Yu team – just wait and watch the negative publicity that begins now….!

    • Gorilla glass as a GLASS which is NOT unbreakable. Depending on the angle of the fall, it is prone to brokerage even from a short fall and you cannot avoid that. As I always say, Gorilla is more of a hype instead of being something seriously wonderful.
      As about the charges, they are perfectly fine too. That’s what everybody charges. The 4-inch digitizer of my Lumia 520 cost me 2300, so 3000 for a 5.5-inch ain’t something exceptional.

      IMO, there are other better reasons where you can do negative publicity than this.

  • phone gets heat while playing game, auto restart for unknown reasons, & Low phone speaker sounds while listening songs or ringing phone.

  • I have a bought phone in that I can’t found galary in image profile pic setting and also not set any song as a ringtone .so plz help me about this…..

  • My phone never vibrates. I bought my phone on 26 feb, but recently came to know that my phone is not vibrating, i have tried all settings but still, it never vibrates. Can my phone be replaced ?

  • i orderred yureka phne today…if i have any errors after using it…can i replace back my yureka phone back to amazon pls help me out

  • My phone number is 9969499899. I am based at Chandivali, Mumbai. I purchased a new Yureka handset about a month back. Its earpiece has stopped working from yesterday, the 8th April 2015. Tried several times to book complaint on Helpline number but the number remains unanswered. Please help me out and suggest immediate remedy

      • yes, I exactly wish to know what does
        “Please keep on retrying.” mean?
        An entire week has passed
        Endless automated mails n messages with absolutely no form of communication uptill now
        how do you suggest I take this ahead

        • I don’t know. I said that because there are others here who have managed to speak to the phone support and even get their phones replaced. You need to retry because there is no second option that you can take. YU just go too pushed up by the Media buzz that they got more sales than what their small team can handle.

  • mera phone pani mai gir gya tha…but phone chal to rha hai lekin display nhi aarhi h…please help me to make it in wel condion..please guied me how cane i get my phone serviced…

  • phone gets heated up fast that too without me using it..
    2.Continuously facing the MEDIA SERVER ISSUE(BATTERY DRAINING quickly and OVER HEATING every time.)
    3.i call to your customer service number but not satisfy answer me. this is very bad.

    plz solve……..

    mob. 9990440705

  • I’m unable to hear the voice of the person I called
    I’m using Ear phones or Loud Speaker to get out from the Problem & My Voice is Crystal Clear to the Opposite person !
    Can you please solve me this Issue !
    -Thank You

  • I have purchased yureka from my friend since 1 month ago but in few some days some time screen is blank and charging light is not working and no customer service is found please give solution…and call me 8607985988

  • plz tell me how is it phone
    i m confused read many review like as

    heating problem
    no charged 100%
    automatic restart
    automatic screen black

  • I don’t know why but from the past few days my phone is getting heated & entire battery is getting drained in 3 hrs without any usage I didn’t download any media any problem with the battery or hardware issue??

  • I have placed an order for Yureka android phone on 5th feb which I got on 6th feb.2015.
    It was working fine till yesterday but since yesterday evening the screen got blank and i am unable to charge it.
    Its Dead Now.

    So you are requested to do something asap so that my phone is repaired or replaced Asap.

    waiting for a prompt response from your side.

    Amazon.in order no. : 402-3676840-8833960

  • I have purchased micromax yureka yesterday but problem with battery because to much heating near by camera area so please tell why and pleze tell me replaceing process because battery only one day ruining tell that I think some issue.

  • Hi i bought it from my friend he used it for 2 months i have used it for 1 month now the phone is in dead condition dont know how this happened now how can i contact yu support and do they take my address details before sending technician or they send technician to my mobile delivered address by amazon ?

  • Suddenly phone not responding and hanging battery level showing 88% after 5min it shows 18%
    And heating issue & some time back button not working

  • i have problem with this phone…..
    1. phone gets heated up fast that too without me using it..
    2.Continuously facing the MEDIA SERVER ISSUE(BATTERY DRAINING quickly and OVER HEATING every time.)
    3.i call to your customer service number but not satisfy answer me. this is very bad.

    plz solve……..

  • Sir i have lost my yureka . Your costume care no not in service.pleare tell me how can i block IMEI no to make it useless

  • I want to buy a yureka phone. But my query is weather i would be able to get my phone serviced easily when it runs into a trouble.
    and will i be able to afford the service as long as i have the phone ? I mean is there any limited time only for servicing?

    • Don’t expect easy access to YU support. So, if you’re really worried about service and support, try some other company which at least has some physical service centers.

      • No service center and customer support centers available.in customer caI think YU mobile is cheating company all reviews from customers are says like.bad customer support and bad services in service center no one is ready to pick the callll center no one is ready to pick the call all lines are engaged always.. donnnnnnnnnnnnnnnnnnnnnt buyyyyyyyyyy yureka mobileeeeeeeeeeeeeeeee………………….fukking service blody idiots this company people comeretial thinking & fukking ideas
        only online online why online boss????????
        where is the sevice center??????????
        where is the response?

  • I purchased yureka mobile but When camera app use, picture have very high blue tint/hue but without flash every thing is perfect…plz resolve this error.

  • I am from Delhi.
    My phone didn’t runing continuously more than 4-5 day approximately.
    After, it need to reboot..
    I had already done factory data reset after telephonic discussion with your Jaipur service centr executive .
    Mobile- 09891612494

  • No service center and customer support centers available.in customer call center no one is ready to pick the call all lines are engaged always

  • I think YU mobile is cheating company all reviews from customers are says like.bad customer support and bad services in service center no one is ready to pick the call

  • I have purchased mobile this month. i have problem with this phone…..

    I have same Problem when I make out going call my phone screen turns black during outgoing.

  • I have purchased mobile this month. i have problem with this phone…..
    1. phone gets heated up fast that too without me using it..
    2.Continuously facing the MEDIASERVER ISSUE(BATTERY DRAINING quickly and OVER HEATING every time.)
    3.Battery gets drained in like 2-3 hourse with normal use.

    plz solve……..

    • I’m getting the same problem as sanjay……i ask for the support but every time Yu customer care send a auto generated email no reply or no solution.

  • my mobile is not charging? i dont know the problem can you tell me solution, and send me above the email.id
    contact no 8106964100

  • Call outgoing screen are black im do nt cut the phone and memory card files theythey not show the my files please solve the problem 1 day ago buy a phone so many problem I could return

  • sir mere mob mai battery status hi show nahi ho raha h n charging bhi nahi ho raha h or mob bahut jyada heat ho raha h sir pls help me

  • sir, my yureka mobile very much heat up and battery suddenly down in 1 hours. and last day not show the battry status and charging pls help
    My No is 9770180009

  • Hii this is kaustubh I bought yureka recently there’s problem m facing in this phone that my mobile is somehow getting switchoff itself and I can’t switch it on unless I take it off its battary and put it again … could u plz help me out …

  • my phone screen turns black during outgoing and incoming calls so that I m not able to cut the call and even not able to use any function during call..Could anyone please tell me remedy for the problem

  • sir i m facing a peculiar problem in my yureka.when i play any vedio in mx player or directly from the gallery in the video player,the vedio start a bit later(approx.20-30 sec).when i stop the vedio and go back to main menu,phone start hanging and freezing.i have called costumer care also but they also cant help me out.what can i do plz help me

  • Hi ,
    I am totally agree With Rahul Borele.

    i am also fishing these type of problem in this phone. when i had unable to purchase this phone i thought this phone is very good and very low price with the given futures in this phone but now i am thinking it is way to make full Indian peoples.

    Sachin Advocate
    From NCR
    9810300337

  • Yureka is very bad mobile its make me so unhappy after using this.its battery is very bad its got auto shut down I become very frusteted .I request all the people to not purchase this mobile. When we face problems and when we go for YU care or customer service they do not respond and can’t do any thingbecause there is no service centre.

  • my gorilla glass has break. I am continually calling to YU service centre 18602122122 but no buddy pick up the phone. I want to change the glass how can its possible plss help me. Rishra, pin:712248 dist:Hooghly,(west Bengal) 8100829132

  • Dear Sir,
    there are some problem in my phone. my phone is not accept in ring mode. and ringing is not working . and also calling ringing is not working. i am trying to call to your customer care no. but not taking response. so pls give me suggesion on mob-8432086815/9587552948

  • hi
    i am just fed up with the phone..all the time it shows that system update is dere, but system is not getting updated when i try to do so, apart from that i cant disconnect ma phone while i m done talking ..n while on going call process i cant use the dial pad..please help me asap.. i m in great distress..

    • There’s an issue with the proximity sensor which will supposedly be fixed with the next software update. You need to wait for the same.

  • My phone screen turns black during outgoing and incoming calls so that I m not able to cut the call and even not able to use any function during call..
    And I am unable to connect with YU customer care not any response and always hold and charge for call..

    • My mobile purchased on 29 january flash sale was damaged, I contacted the customer care and they advised me to send the mobile at their repair/service center. I did so, they replaced my mobile. the mobile in lieu of damaged one was having same problem as you have, Today I contacted for same problem in my Yureka. I was told that it happens in few mobile due to problem in proximity sensor. Customer care representative advised me to wait for 10-15 days. within this period an update for download and installation.will be provided by the company…after that this problem will get solved.

        • my damaged mobile was replaced but the replaced mobile have problem of darkened screen during outgoing and incoming call. They said this problem will get solved by downloading and installing the update for android 5.0 that will be made available by company within 15 days… I am now waiting for update

  • I have purchased mobile this month. i have problem with this phone…..
    1. phone gets heated up fast that too without me using it..
    2.Continuously facing the MEDIASERVER ISSUE(BATTERY DRAINING quickly and OVER HEATING every time.)
    3.Battery gets drained in like 3-4 hourse with normal use.
    4.The charging gets slower..took about 4-5 hours each time.
    5.Charge never completes 100% After 99% I charged for Continuous 2 hour to get battery Full, but not yet.

    plz solve……..

    • you may contact customer care at 1-860-212-2122 tell your date of purchase, city of residence and e-mail address for verification of customer thereafter follow the intructions what they say.

  • HI,

    karan behal

    I have same Problem when I make out going call my phone screen turns black during outgoing.

    • All that they are saying is that the Android 5.0 update will fix this. Dunno if it will or not.

              • My phone and charger is highly heated and battery not work properly. So please solve my problems. My no. 09827584622

              • Mr narender .I have call the customer Care but my call is discunt.4 time not given the any response… Not pic the my call …I countinue call last 2 day back not conact customers care

          • Respected sir,
            Why so happen? Have you not tested well before launches to updation, my job is attend calls and make calls, I am in marking job, you can understand my situation, how important get calls and make a call, please help out us

          • After updating kitkat 4.4.4 to Lollipop 5.0 lot of issues comes, while making a call and receiving incoming call phone display goes black,and internet not to be connect so pls unable to do anything please suggest me what i have to do..??

    • I to have the same problem….. I was not able to cut my call while I make a call and attend a call… Sometimes it even get switched off…. I was using only for past 1 day…

      • Dear,
        I could not attend find who the caller is and cut the call because as soon as the call is, the display goes dark. Pls suggest me what to do. Should I send back the set to company!

    • hello guys use headset for making the call AND WAIT FOR THE ANDROID 5.1 UPDATE …THESE YU GUYS ARE REALLY F……………RS

      • i have a same problem found .i spoke customer care executives .he tells the activation *#*#7769#*#*
        this really amazing proxmity sensor enable you plz activates this you enjoy

        • I am also facing the same problem with my yureka. pl guide how i can start this activation code *#*#7769#*#* in my phone. step required.

    • if u getting your phone screen dark or off during the call Please activate this code “*#*#7769 #*#*. You will get 2 options “start” and “Exit”, you need to press “start” and go to home button.

      after this u wont getting any problem.

  • Earphone issue
    1.it is not properly inserted some time.. needs to restart the phone to connect earphone.
    2. Earphone mike is not working
    3. when someone call me at that time i am not able to listen call volume as well as i need to restart the phone to fixed it.

  • my phone screen turns black during outgoing and incoming calls so that I m not able to cut the call and even not able to use any function during call..Could anyone please tell me remedy for the problem

  • Phone is good but…

    1 Speaker sound is very low ….

    2 No option for moving photos to sd card from phone memory….

    3 Heat while charging near camera….

    4 No option for ring and vibrate at a time…

    5 File manager not showing sd card folders….

    yureka call center didnt respond your call 18602122122 is chargeable no not tollfree…

  • From Google play store any apps not downloaded properly & installed apps not supported properly…. Send me address of YU service center near south Delhi 110062

  • M facing an error of proximity sensor; my phone screen turns black during outgoing and incoming calls so that I m not able to cut the call and even not able to use any function during call..
    Plsss solve this issue

  • Sir i am having issue with the camera. the camera works properly while taking a close shot but it couldn’t focus properly in distant objects. the images are blurred and dull.

  • doorstep service is not available in my region[REWARI HARYANA] ….i want to contact yureka service center …….please someone give me address or contact no to courier this …

  • I have purchased mobile this month. Charger is not working properly I.e. automatically disconnect.
    Guide how to replace it. At present living at Karnal,haryana. Pin 132001

    Contact no 9896493833

  • Sir i m trying your Customer care number from last 30 minutes its not connecting my call.Today morning i have charged to 98%, suddenly at evening it came down to 12% Battery is taking too much time to charge (in 1 hr only 10% charge). What can i do?phone ring is very slow my mobile reciver speaker is not working what I do please tell me

    • Throw into the water.. M thinking to do so. Got frustrated with device. U won’t able to find details which u r looking for.

    • I have purchased mobile this month. i have problem with this phone…..
      1. phone gets heated up fast that too without me using it..
      2.Continuously facing the MEDIASERVER ISSUE(BATTERY DRAINING quickly and OVER HEATING every time.)
      3.Battery gets drained in like 3-4 hourse with normal use.
      4.The charging gets slower..took about 4-5 hours each time.
      5.Charge never completes 100% After 99% I charged for Continuous 2 hour to get battery Full, but not yet.

      plz solve……..

      • hi ambuj,

        Im ramesh , here me also facing the same problem i purchase this mobile 1 month back only ,
        pls help me out in this issue or once u get any solution to reslove it
        contact me my no is +91 8015742584
        if i find any solution will help u tooo….sure

    • I am also facing the same problem with my mobile. Battery Drains very quickly.
      At night when i went for sleep my mobile charging was around 85% and in the morning when i wake up and just saw my mobile battery status then i was shocked, because it was displaying 50%.

      Draining 35% of battery in whole night even though none of my application was running then why it drains very quickly.

      Please some one help me.

  • sir,my yureka is causing a lot many problems.gets heated up very quickly,doesn’t support a 16 gb memory card,file transferred to card get corrupted instantly,proximity sensory doesn’t work,phones gets restarted itself,and the phone doesn’t vibrate during call.the customer also does’t do anything.keep on telling me to wait for the Lollipop update.but this phone has created a mess.please tell me what should i do.

    • Yureka is a great froud…we all customers hs bn cheated by Micromax…m returning my phone to amazone…hope it takes back… chor saale..

  • Sir i m trying your Customer care number from last 30 minutes its not connecting my call. Even i m fulfilling your condition like 8 am to 8 pm in working days

  • my yureka phone will automatically on or off without any touching and battery also gets down (discharging ) fast. why this problem help me

  • I bought YU yureka mobile on 29th March 2015. While making call to anyone it going into Sleep Mode directly and wakes up when the other person cut the call, i can not cut the call while calling,
    i cant do any other function during call because it is in sleep mode
    No any button or power button, double tap work at that time.

    what should i do?

  • When camera app use, picture have very high blue tint/hue but without flash every thing is perfect…

  • Today ,Just I received my yu yureka mobile, while checking operations observed when i calling to anyone mobile go to slip mode and call could not cut , this time power button also not working to wake up mobile or cut call.

  • When camera app use with flash then picture have very high blue tint/hue but without flash every thing is perfect…
    plz reply me for troubleshoot this error.

  • I just received my new yu yurarka and when I was trying to ON the flash It didn’t worked.
    I am from chandigarh and the area pin code is in the list.
    What do I do?

    • The flash option is there on the main camera interface. Make sure you set it to ON and not to Auto ro Off.
      If it still doesn’t work, contact the support team for a solution.

  • Hello
    Can u tell me that after the warranty period also will they repair my phone oviously if I am ready to py the money and also will they come to my doorstep to do the same???

  • Hello,
    i accidentally broke my display or can say only outer edge of display,,
    display working well,like touch and every function . is there any way to change the display i am ready to pay the cost.
    please let me know if any thing is possible.

    • You’ll be needed to pay and get the device replaced with another one. That’s all I know. Still, call the customer support for more details 🙂

    • Can you confirm by using the same OTG + PenDrive on some other device? It could be that your cable is faulty.

  • I bought YU yureka mobile last month feb15. While making call any one it is automatically going sleep mode not able cut the call also

    • Press the power key to wake it and cut the call and wait for the next update which hopefully will fix this 🙂

  • from yesterday (27th march) my yureka is heating badly in sleep mode also….battery drains out completely in 4 hours in sleep mode after fully charged ( mobile data was off in sleep mode in 2G network ).. it has taken 9 hrs to charge 99 %

  • There is a problem in my phone . I mailed u regarding this but didn’t get any reply. And customer service center is also not picking the call. Reply me soon.

  • Whenever I try calling you customer care no. It tells your call could not be completed.
    In whatsapp latest updated version when I go to settings and try to change my profile picture it just give two options one is take a photo and another one as remove photo. It is not giving an option of selecting photo from gallery or web. Kindly do something. Please reply… In other handsets I get all options of selecting photo from gallery or web or take photo from camera.

  • good evening sir
    please send yu eureka service center in Hyderabad any places{in any code}

    i have charger default problem and battery charging time at least7 to 8hrs

    • As mentioned in the post, there are NO service centers. Contact the phone number provided and they’ll assist you further with this 🙂

  • My YU yureka phone gets restarts automatically while using it….
    How to resolve this problem
    Plz help me

  • Please note “No doorstep service for physical damaged phone” Also we need to pay Rs. 3000/- just for broken screen and they will replace my phone.

    My Yureka phone screen broken. Customer executive replied saying YU do not provide doorstep service for physically damaged phone. Today I came to know that YU dont have any service center and they want me to courier item and YU dont want to take any responsibility if courier personal misplaced item. I requested them to provide doorstep service as there are many instances where

    Very very disappointed after knowing this.

    • (continuation to my last comment)…..where courier companies misplaced/lost items.

      So if you are buying to plan YU Yureka do consider that there is “No doorstep service for physical damaged phone”.

      • What I’m getting so far is that there is actually no doorstep replacement at all. They require everyone to send the phones to their central service point for them to be serviced/replaced/repaired.
        This isn’t good considering that majority of the courier companies do not want to ship a mobile phone this easily. At least they didn’t ship my sealed box of a new smartphone. If you manage to make a courier agree (only Bluedart worked for me), you should probably ask for insurance which will cost quite some amount but will reduce your worries of lost goods. That said, I’ve sent many phones via Bluedart without insurance and they reached the destination pretty smooth.

        As about them charging Rs. 3000 for the display, that seems pretty cheap considering the screen size. Also, you probably wanted to say digitizer and not display. The digitizer for my Lumia 520 was replaced for Rs. 2500, so for a bigger screen like that of Yureka, that’s all normal. Display is usually the most expensive part of a smartphone.

  • Hello,
    I’ve brought yureka smartphone , it suddenly switches off and after about 5 seconds it restarts .& also the photos from camera are very much bluish in colour. what to do , anybody please help me

  • Hello,
    i accidentally broke my display is there a way to change the display i am ready to pay the cost.
    please let me know if any thing is possible.

  • Hello,

    I have buy Yureka 10 days before (17 Mar) ; Battery is taking too much time to charge (in 1 hr only 10% charge). What can i do?

  • HI

    Today morning i have charged to 98%, suddenly at evening it came down to 12% and when i am trying to charge . it is still in 12% after charging of half an hour.
    What can i do?

    • Try pulling the battery out for a few minutes and see if the phone charges normally after that. If not, contact the support team.

  • 1.battery backup is so poor. it gives back up only 2-3 hr without using internet.
    2. heating problem on charging or playing game or using internet.
    3. some times the bluetooth and wi fi do not work properly.

    neither yu care no 8602122122 is working nor they reply throw email ([email protected]).
    i mailed these problems before 20 days but they did not reply yet.

  • Unable to connect to few contact numbers from yureka mobile where it cam be connected when the sim is used in other mobiles than yureka.i have reported it to customer care as well bur havent got anh response from them yet.my contct number is 9989464500

    • Have you tried using a different headset? The customer support is only available on that number. Keep trying and it will connect.

  • I received Yureka phone on 17th March 2015 after using it for couple of days i found that the proximity sensor is not functioning properly as a result the screen doesn’t switch off during ongoing calls, also having issues with the battery which gets drained rapidly & take more time to get charged.
    need assistant

  • Never buy this phone. Worst phone I have seen ever.

    100% complaints.
    Charging problem
    Heating problem
    Bluetooth Issues
    Wifi connection dropping
    Call dropping
    and a lot….

    Never buy it…

  • Sir buy yureka at 19march flash sale .received phone, that phone my problem is display sometime light up down, so what can I do,

  • In my yureka phone headset is not working.. I can’t hear sound in my any headset.. plz help me..

  • Haiii i bought yu last 20 days…i have problem with speaker…it is bad high level sound is not heared properly.i missed lot of calls..it heared only when turn back the mobile…there is no option of vibrate &ring mode.either ring or vibrate available…in this reason i missed lot of calls while driving….tel me the solution….plz ….plZ…plzzz.send me the mail…i mentioned above…

  • I bought micromanaging canvas 108 mobile on 14 Aug 2014
    After 2 months there was a problem in its touch
    I give my cell to repairing at a service centre
    It was very poor service because it takes two months.
    After two months I got my cell back and I hardly used it for next one week after that there was a problem in its touch. After repairing that there were problems in its touch and software
    I want to know that will company replace my cell because there is a problem in its touch after repairing it fourth time

  • I bought a Yureka phone on 5th Feb. The following are the issues

    1. I am using Airtel 4G sim in SIM slot 1 and have selected ‘LTE’ in under ‘Preferred network’. But I donot get 4G indication on the Status bar. SIM slot 2 is free (not installed any SIM card)

    2. In Settings-About phone-Status- Mobile network type shows ‘EDGE” & Mobile Network type says ‘Disconnected’

    3. There are two IMIE number mentioned in the invoice no.DGy3158qR Feb 5 2015 is 914 401 500 834 997 but IMIE number from phone under network shows 911 401 500 809 726

    4. It takes lot of time to down load attachment

    5. MMS messages cannot be sent. IT tries for a long time and ‘unable to send the MMS’

    6. I have set up the local time at Calcutta as GMT+5.30, the Bangalore time (local) time shows 4.30 hrs behind, also the time in Dallas(Texas) and San Jose (California) shows wrong times

    7. While taking on the phone, the screen becomes dark

    8. For no reason sometime it suddenly stops working and I have to reboot the phone

  • I am facing an issue with yureka smart phone which i purchased from amazon.com last week. The problem is i am unable to read and write gujarati language.please give me service center no nearest central Porbandar.

    Customer Care No. 18602122122 does not exist!!!

    Kindly help me in resolving the issue. Looking forward for excellent assistance.

  • My headset stock is not working.. I can’t hear sound in my any headset. Plz help where I can make repair .. In micromax customer centre I can give my phone to repair????? Plz Give me mail soon

  • I bought yureka,four days back ,my mobile display is cracked accidently.how can i chamgenew display screen

  • Camera Quality is too Bad There is nothing like 13mega Pixel Quality i think 2 mega pixel photo of a chinese phone is better than Yureka 13 megapixel Camera Photo totally blur Photos.
    Major issue is when i click photos with flash photo captured with totally redness flash of my phone is not white its red color flash u can check with flash or without flash photos in attachments.
    phone was too much heatup in safe mode too even i cant talk on mobile directly because of heated screen.
    Phone earphone jack also was not working properly when i was plugged out the earphones still the voice is on earphones mode.kindly resolve all these issues otherwise i,ll take some serious step for this.

  • I m facing so many problem with yureka handset…
    it is restart in between of working ………..
    it is getting hang with each & every application….
    please provide me solution as early as possible.

  • hi all,
    i am facing some issue on my Yureka mobile from last few days. As i tried to call the customer care also but the phone number is not working it seems. As suddenly while chatting in whats-up my mobile phone was restarted twice to thrice time automatically this is issue. And one more major issue when i am taking to some one and i want to disconnect the call from sleep mode.For that i press the power button untill i wont get the screen its remain black. how to solve this problem

  • hey am facing otg support prb otg cable isnt supporting while the same setup is supported on other andriod devices

  • I think that the warenty of yu yureka is damn slow. Is that so. Some people are even saying me that it even takes a month for repairing. And also many parts of it are no available only. Plz tell me if it it true. Thank you.

  • I am facing an issue with yureka smart phone which i purchased from amazon.com last week. The problem is i am unable to talk through handset while can talk through speaker and hands free.

    Kindly help ASAP in resolving the issue. Looking forward for excellent assistance.

    • Hello Fenan,

      Even I was facing the same problem.
      All you have to do is press the volume up key while the call is in progress and you will be able to hear voice through your handset speaker.
      Hope this works for you as it worked for me. 🙂

    • Where are the service center of yu in Kolkata? pls ans properly……….. as much as posible…….

      • There are no service centers of YU. You need to contact the central support team and if they accept your issue, send the phone to Delhi to get it serviced.

  • I’ve purchased my yureka yu phone on 27th January and it’s getting hotter wile charging..and it display gets off very frequently while charging…please please please send a reply asap…

  • I had purchased one of yureka phone march 15 but that have so many problem of 3g network not working, phone automated restart , battary automated discharging within 1hour without any using.
    Please solve it as soon as possible…….
    THANKING YOU…………

  • I have very bade experience with YU
    1. auto restart
    2. screen/display getting off.when i make a call
    3. 3rd class voice quality voice crack every time.
    4. 3rd class back camera also.no clarity like 13 mpg

  • some problem in my phone:-
    1:- phone get hot
    2:-headset & earphone not working
    3:-flash not glowing in video recording

  • I have yureka mobile.when I call the screen/display getting off.pl.solve my prob.and call taking time mobile heat how to solve this problem?

  • i purchased YUREKA A05510 MOBILE.

    1.SOUND CLARITY SO POOR RINGING WHEN CALL COMES NOT AUDIBLE

    2.RINGING WITH VIBRATION ALSO NOT AVAILABLE

    3.WHEN TALKING EAR SENSORS NOT WORKING.

    4.WHEN MUSIC SOUNDS NOT CLEAR RESOUND IS COMING.

  • I have yureka mobile.when I call the screen/display getting off.pl.solve my prob.and call taking time mobile heat how to solve this problem?

  • I Have purchased yu yureka last week ,i have faced with a problem of the videos and anything does not transfer to yureka from computer..pls solve the problem any suggest me

  • i have many problems in my yureka mobile….i cant connect customer care….pls help connect the customer care…..otherwise i complaint to grahak jago grahak niyojan mandal…

  • Facing problem in internal speaker and earphones .. This problem is solved after each time i reboot my yureka… Please fix it otherwise i have to return it…

  • I have purchased YU phone on 15th Feb 2015 after using 23 days my phone getting heavy heat and continuously decreasing charging without using anything. after that i have never seen the 100% charging in my mobile.
    1. I doesn’t understand why phone was getting heavy heat without using any thing.
    2. charging getting down in 15 mints even kept phone alike.
    3. keep on charging, never getting full charging. phone shows continuously charging, if we remove charing automatically phone also getting uncharged and shouting down..

    all these things happening without using mobile.

    Please help me and revert me as I have tried yureka’s customer care number but no one is picking up the call, I have sent mail to YU but they are only sending the ticket no. Only but not helping me out, I have purchased new simple phone for call and message any one help me to whom to contact for this or provide me any no.or email to complaint.

    Regards,
    Umesh

  • i was on the bike and my mobile was in my pocket.when i saw my mobile i found the screen was damaged fully…now what to do?

  • Facing a new prob. When I connected my pH in laptop with data cable its not working …. After full restored my pH it working… I can transfer data via data cable.Dear friends pls give a solution … How much time I have to restore all things ….

  • I have purchased yureka in February for gift formy wife. Sir now I m in katni Madhya Pradesh. I have ordered yureka from pine by my brother. Now yureka provide service at door. This is problem I will have to send my mobile to my brother in pine. My mobile headphone not accepted and internal speaker at the time of any call not working I can’t talk without using loudspeaker. Sir plz solve my these problem who can solve this without changing its part. Plz do something I love micromax. I m waiting…. For ur mail. As quickly as possible.

  • I have purchased YU phone on I have purchased YU phone on 18th jan 2015 after my phone getting heavy heat and continuously decreasing charging without using anything. after that i have never seen the 100% charging in my mobile.
    1. I doesn’t understand why phone was getting heavy heat without using any thing.
    2. charging getting down in 15 mints even kept phone alike.
    3. keep on charging, never getting full charging. phone shows continuously charging, if we remove charing automatically phone also getting uncharged and shouting down..

    all these things happening without using mobile.

    my battery has been replaced by yureka but problem not resolve. kindly solve my problem.7th jan 2015 after my phone getting heavy heat and continuously decreasing charging without using anything. after that i have never seen the 100% charging in my mobile.
    1. I doesn’t understand why phone was getting heavy heat without using any thing.
    2. charging getting down in 15 mints even kept phone alike.
    3. keep on charging, never getting full charging. phone shows continuously charging, if we remove charing automatically phone also getting uncharged and shouting down..

    all these things happening without using mobile please resolve the problem

  • in my yu yreka phone headset is not working in my phone , wen i reboot phone then headset is working but out speaker not working ,
    I have 3g pack but after a call I automatically changes to 2g and net stop permanently ,
    some time back butten not working ,
    wen i on wi fi automatically phone net also getting on ,
    many problem in my phone , so dear frds pls………….. dont bye this phone & dont wast your money.

  • I have purchased YU phone on Feb 2015 after my phone getting heavy heat and continuously decreasing charging without using anything. after that i have never seen the 100% charging in my mobile.
    1. I doesn’t understand why phone was getting heavy heat without using any thing.
    2. charging getting down in 15 mints even kept phone alike.
    3. keep on charging, never getting full charging. phone shows continuously charging, if we remove charing automatically phone also getting uncharged and shouting down..

    all these things happening without using mobile.

  • I have purchased YU phone on 27th jan 2015 after my phone getting heavy heat and continuously decreasing charging without using anything. after that i have never seen the 100% charging in my mobile.
    1. I doesn’t understand why phone was getting heavy heat without using any thing.
    2. charging getting down in 15 mints even kept phone alike.
    3. keep on charging, never getting full charging. phone shows continuously charging, if we remove charing automatically phone also getting uncharged and shouting down..

    all these things happening without using mobile.

    my battery has been replaced by yureka but problem not resolve. kindly solve my problem.

  • I have 3g pack but after a call I automatically changes to 2g and net stop permanently. Then I go to setting and reselect the network operators.
    CONCLUSION 3g always stop after a call. No problem in the sim. I can not connect to YU yurwka help line number its always busy why u call

    • Bro, in any phone ur 3g service will b disabled while you r calling with that no.
      So it is not the issue it is just the constraint.

      • That’s not true. 3G is capable of handling calls and data simultaneously and I personally don’t face such an issue. Poor 3G availability can however cause the phone to revert to 2G during calls.

  • My yu yreka gets heavy heat fastly and very poor battery backup and main poblem is that the earpiece and main speaker are also not working properly.actuly earpiece and main speaker become dead suddenly and then any time become okay.
    Rply any solution.please

  • I have ordered yureka mobile as on 12 mar.15 , I want to know that if any problem in my mobile so I call your customer care number.

    Kindly provide me detail what is process, I am living Meerut.

  • I have purchased YU phone on 5th Feb 2015 after using 3 days my phone getting heavy heat and continuously decreasing charging without using anything. after that i have never seen the 100% charging in my mobile.
    1. I doesn’t understand why phone was getting heavy heat without using any thing.
    2. charging getting down in 15 mints even kept phone alike.
    3. keep on charging, never getting full charging. phone shows continuously charging, if we remove charing automatically phone also getting uncharged and shouting down..

    all these things happening without using mobile.

    my battery has been replaced by yureka but problem not resolve. kindly solve my problem.

    • Hi
      Take out the memory card from the phone and then restore the phone setting and then charge fully..problem will be resolved..
      🙂

  • I HAD SENT MY MOBILE TO YUREKA ON 3rd MARCH 2015 AS ITS SCREEN WAS DAMAGED AND YOU GAVE ME THE CONFIRMATATION OF GETTING BACK THE REPLACED PRODUCT WITHIN 7 DAYS. SIR I AM CONTINUOUSLY CALLING ON YUREKA SUPPORT TO ASK WHEN I WILL RECEIVE MY PRODUCT BACK BUT THEY ARE NOT GIVING ME ANY SATISFACTORY CONFIRMATION RATHER TELLING FOR WAIT. I AM TOTALLY UNSATISFIED BY THE SERVICES PROVIDED BY YUREKA. IT IS TOTALLY DISGUSTING, I HAD WAITED FOR MORE THAN 15 DAYS AND STILL I AM NOT GETTING THE CONMIRMATION AND THEY ARE HANGING ME ON THIS ISSUE. I AM FEELING THAT I HAVE MADE A BIGGEST MISTAKE BY PURCHASING THIS PRODUCT WHERE THERE IS NOBODY TO RESOLVE THE PROBLEMS EXCEPT SELLING PRODUCTS.
    I HEREBY REQUEST YOU TO KINDLY LOOK ON MY COMPLAINT AS SOON AS POSSIBLE AS I HAVE THE URGENCY TO RECEIVE MY MOBILE AS SOON AS POSSIBLE BEFORE 16th MARCH BECAUSE OF SOME REASONS THATS WHY I AM CONTACTING YOU MANY TIMES. PLEASE LOOK FORWARD TO RESOLVE THIS ISSUE.

    THANKING YOU

  • I have yureka mobile.when I call the screen/display getting off.how I solve this. I update cyanogen os but not solve this issue.

  • Am having yureka mobile .but the problem is when am playing music through headphone ..its working good .but am unplugged the air phone audio was not coming still it is in head phone mode ..so plz solve this problem

  • After using 10 days my mobile is heating without use and battery discharged soon please tell me what should do
    And how it will update

  • Over all this mobile is goood orr nottt what about service centres in hyderabad bcause i want to buy this mobile

  • heyyyyyy…..
    my probm is that ur custmer care couleeges can’t give me the ri8 information…every one tells me a nw statement…i m totally confused …..nd when i msg ur given email i.e. ”[email protected]” .they were not give me any reply..so that i satisfied with tis…..this is very rediculas……shameee…..plse give me proper and exact information….its very urgent…try 2 understnd my probm…..plese do something…@
    -GAURAV SACHAN

  • Dear Yureka Team,
    I want to puchase your phone But before this I want to know that who is service provider for any problem in your phone, Micromax service center provide any service this phone or not reply asap.

    • You should contact YU if you need an official statement, but no, Micromax service center staff will not provide repairs and spares for the YU branded devices because it is a separate company and involves various steps of cost cutting after which it is able to offer such cheap devices.
      Service will only be offered the way it is explained in the post (if you’ve devoted some time going through it).

  • Issue :
    1. Some times while connecting the earphone to device, it is not
    getting detected and songs are playing in out speaker instead of
    earphone, it makes me to restart the phone all the time. it is very
    disappointment 🙁 🙁 🙁

    2. While connecting the device to car using 3.5mm port there is
    abnormal behavior…. its frequently opening Google Voice search and
    volumes are automatically changing… its annoying…

    3. The Proximity sensor seems to be very poor… whenever i’m in call
    and if I just move the (not take out from ears) phone, the screen is waking up all
    time 🙁 🙁 :(…. and if I’m talking more than 15 or 20 mins and take
    out the mobile to disconnect the call.. the screen is not waking up
    automatically and It makes me click the power button to wake up and
    disconnect the call.

    Expecting your valuable support ASAP……………

    Expecting Feature:
    1. We would like to create folders to organize the applications with
    in the menu, can this be available in your next update ??

    ***************************************

    also when i’m sending an email [email protected] id i’m getting below email not send error message !!!!

    —————————————————————————————————-
    This is the mail system at host mail.micromaxinfo.com.

    I’m sorry to have to inform you that your message could not
    be delivered to one or more recipients. It’s attached below.

    For further assistance, please send mail to postmaster.

    If you do so, please include this problem report. You can
    delete your own text from the attached returned message.

    The mail system

    : host mail.micromaxinfo.com[43.252.91.82] said: 552
    5.2.2 Over quota (in reply to end of DATA command)

    Final-Recipient: rfc822; [email protected]
    Original-Recipient: rfc822;[email protected]
    Action: failed
    Status: 5.2.2
    Remote-MTA: dns; mail.micromaxinfo.com
    Diagnostic-Code: smtp; 552 5.2.2 Over quota
    —————————————————————————————————-

    • It seems they are getting a flood of emails recently and are running their Mail System with a very low data allocation which is causing new mails to be bounced back. I’m sorry, but you really need to carry your problems with them only. This blog only shared their contact details, nothing else.

  • This is very good phone but i am facing over heating problem and when i using the internet then show eror network low how can i use internet ..Please help me

    • If that’s your problem, you cannot find a modern, powerful and slim phone suitable for you. I agree that there are lot of issues, but mild heating is something you need to accept.

  • I am facing problem on calling.. Screen getting off when I receive a call or put a call.. Or when I use headset all the options on screen gets locked.. Options are not working like speaker, keypad, mute etc.. Please help me as early as possible.. This problem is very main because I can’t see who is calling in waiting positio or I can’t call to customer care because keypads are locked.. From where I update my CYNOZEN OS.. Please send me a link of update OS..

    Thanks

  • color production of yureka rear camera is not good’ its yellowish at dark light and pinkish at normal light. how to fix it

  • My mobiles bottom left key is not working.
    Let me know what could be the problems or steps to troubleshoot this

  • When i listen music in handsfree with data surfing then sound get disturb by extra unwanted bad sounds. Without Data surfing it works normal..so any solution ?

  • I am facing audio problem ..I have to on the loudspeakers during call to listen voice and for listening music I have to use earphones . Any solution ??

  • I bought a eureka for my son of class ix student on his demand.. now it is locked in want of a password.. like any other android I have tried.. volume up-poweroff-home key together but it didn’t work for restore factory settings..
    any suggestions for this cyanogen os..
    regards

  • I live in Patna and bought a yu yureka when I was in Delhi and now I am concerned that will yu will provide service in my city. Please help.

  • most of above bugs are due to cyanogen previous version.update your cyanogen os and most of these bugs will get resolved.

  • I have emailed so many but not reply from your end till date I again explaining my problem my phone face problem when I call or receive call I couldn’t stop the call at my will screen become black. Second problem is front camera is not working when turn into front camera it give error. Third problem it does copy\import export data from phone to memory card. Forth problems when I play a path or song it does not play immediately. These are the some problems please replacey mobile immediately so that I can enjoy the features of phone.

    Yours unsatisfied customer
    Charanjit Singh
    55-Golden Avenue
    Amritsar
    Mob no. 8146146402

      • I have purchased YU phone on 17th Feb 2015 after using 3 days my phone getting heavy heat and continuously decreasing charging without using anything. after that i have never seen the 100% charging in my mobile.
        1. I doesn’t understand why phone was getting heavy heat without using any thing.
        2. charging getting down in 15 mints even kept phone alike.
        3. keep on charging, never getting full charging. phone shows continuously charging, if we remove charing automatically phone also getting uncharged and shouting down..

        all these things happening without using mobile.

    • Hello frnd i have facing this problem but i have solve this problem i download. GO LAUNCHER from play store after 1day my problem solve automatic.. I thiught ur problem by this mathod…

  • i m from yamunanagar haryana pincode 135003 ..i have face some gallery problem issue when i raise this problem they will not solve this problem how i overcome from this problem…my picture from bluetooth download or whatsapp picture not come in gallery jst camera pic come in gallery …not music of my sd card is able to display

  • Initially my in normal position with a charging of 45%, after power on the battery swells and shows as 0% and shut down….. Plzzzzz help me in this problem

  • i have problem while connection the OTG cable it is showing connect but i have check in the file manger it is not showing pls help me out of it

  • I bought new youreka mobile but i have one problem memory card not read this phont pls can u help me wt i ll do

    • Try another memory card and if it fails too, there might be a hardware issue. Contact support.

  • I have new bought YUREKA mobile on 24 Feb, received USB cable pin is damaged, Kindly change my USB cable ASAP

  • whenever I Call more then 2 minute duration the UY phone hanged,power switch not working and the display will come inactive mode and Some time can not able to end call .The radio will work 5 or 10 minute .pls anyone can tell me, how to resolve the problems?

  • My YU yureka headphones are working well with other devices but not with my yureka. Some thing wrong with my yureka headphones socket.plz help me.

  • This phone has a serious prob…
    Its battery draining very fast …..and ..heats up very easily
    Sometimes its boot unexpectedly
    I want to give back this phone immediately
    PLEASE REPLY ME FOR SERVICE….

  • Hey my handset also have some problem headset not working until reboot the phone. ringer and vibrat not work, camera is not like that type of quality, and lot of problem
    i try to help no but the no is not available
    what the hell they given the support to customer no one is reply

    • U need to update ur mobile. If mobile is updated and vibrator is not showing in your settibg then call to amazon for replacement and refund.

  • How to fix yureka internet speed as I m presently using Reliance 3g mobile data connection ..it showing H+ on top but d speed is too slow dat it doesn’t open playstore , YouTube, any webpage but by using WiFi as a hotspot from xperia Reliance 3g connection everything open and work with a great speed …

  • my phone’s charging is reducing very fast and it does not charging properly.Can anyone help me how to solve this problem please!

  • Ohh this is the problem so in future if the problem occurs
    How can manage please provide some solution and launched some valid helpline nmbrs

  • Please send me the actual customer support service number above one is not valid
    Please send me on my mail id and on my phone no. Also.

  • When I plug to USB to my PC its showing only charging . but it not attached with PC for data transfer

    Give me solution soon

  • When i connect my headphones sometime it wnt work and sometimes the speakers dont work.how will i resolve this

  • This handset has one problem.. Sometimes its speaker doesn’t works..after reboot they works…plz tell me complete solution of this problem..

  • I have purchased micromax YU from Amazon India but I am facing many issues regarding battery and how do I transfer all my data to external storage like all my pics,song’s etc as well as my downloaded apps.
    I m looking for the service centre as well in navi Mumbai so that I can get the technical support.
    Please help

  • I have purchased two times this phone cz my first yureka had a problem. Sometimes it’s speaker doesn’t work and sometimes it’s earphone after reboot it works and I returned that and purchased new yureka but it have also the same problem. So what should I do.

  • I live in bathinda city of punjab… Is my city covered under doorstep pickup replacement facility …plz reply.

  • Hi
    This handset has one problem.. Sometimes its speaker doesn’t works..after reboot they works…plz tell me complete solution of this problem..

  • my phone’s charging is reducing very fast and it does not charging properly.Can anyone help me how to solve this problem please!

  • My phone get automatically switched off occassionaly , and brightness of my phone increases suddenly to full when i receive call,I tried to contact customer care but it is showing they are busy all the time,what should i do ,has an one tried to mail them????how many days it took for their response to come?????

    • For the brightness issue, just turn off the Brightness Control feature in Settings> Status Bar. Occasional restarts are normal as the ROM still has some bugs, but if you still want to contact them, you can go ahead.

  • please help me. i am starting wifi. then my mobile is automatic turn off and automatic start. please tell what is your care center
    megha singh

  • The screen turns completely black when I receive or call anyone…I m nt able to disconnect the call….can anyone help me????

  • i chargeing upto 15hrs my mobile charge 1y upto 99% only charged …
    my mobile standby upto 3hrs 1y without using wifi,3G,2G,.game,&limited application 1y installed…..
    my compliant no:TT15165….
    automatic restart also occur …
    i facing lot of problem with YU mobile…
    give me any solution fr yu (yureka)

  • i have received yu yureka and facing two problem for using device a big problem with device is ring tone and vibration is not both working together only one function working one time .
    another problem is which earphone i received its is only one side working.
    i m suffering how to change earphone.

  • Plz don’t get this phone request to
    all

    Bcoz very bad service
    And more and more problem with this ureka phone

    I have very bad experience with….yu

    Plzzzzz don’t get plz….

  • Hi

    For Automatic reboot & headset issue,Yureka is going to release an update within a week or two.

    Just update your phone with that update from Settings>About phone>System Updated>Check for Updates

    I hope this will resolve all of our issue.

  • Hi,

    I am not able to hear next person’s voice when I pickup a call. Same I can hear and talk to next person if i use headphone with mboile.

    I tried calling this customer care phone no. But it says invalid no. Please let me know how I can get in contact with custom care.

    I stay in pune area.

  • Hi

    My Yureka mobile is having three issues.

    1. Automatically gets rebooted when connected to some Wifi connection.
    2. Headset/speaker does not work sometime, after reboot it works.
    3. USB is not detecting on any computer. When I connect the mobile to any computer, mobile is just charging mobile is not detecting the computer.

    Please suggest what to do

  • I got new Yu yesterday , it is working fine as of now .. problem is i could not able to open/play the video/music g, getting Music play back error even i updated the play music fro Google play .. still same issues please can any one suggest what to do for that ….

  • Hi i am using Yu Yureka mobile I have two problems in my phone Playstore it’s not opened,Playstore open Shown notifications is Playstore is unfortunitely stopped,second problems i insert memory card but any one i did not captured,Insert sd card notifications shown phone memory it’s not use then captured the photo please help it,Helpline Number is out of order

  • All my receivers who receive my call complain that they are not able to hear me clearly. The voice breaks and is unclear. However, they are able to hear me clear when the speaker is on. Is there a problem with the mic. Does anybody have a solution to this?

  • Hi, iam facing a problem on camera editing tools it is not proper working all editing tool it has not active their icons.
    If edit a photograph a window appear downloading/wait for WiFi
    Plz solve my problem..,.

  • hi,
    i am facing a problem if i call to any one i cant here the ring and there voice but if i use head phones i can here the ring and their voice can you please help me solve this problem

  • Hie..
    I am facing 2 problems while using Yureka. One is blank screen while calling and the other is only one earpiece is working while calling but while listening music, both earpieces work well. I need help.. I have updated my phone with latest software update by Yu. Please help….

    Thanks

  • 1. The battery is showing 2000mAh by benchmark softwares.
    2. The phone lacks magnetic sensor due to which i dont see direction pointer in maps.
    3. It is heating on regular usage

    Are their any solution to the above issues or should I go for a refund and buy a different phone.

    • What version of Windows are you running? Try connecting the phone in a different mode and do check Device Manager if it shows the phone with an exclamation mark.

  • I came to know that while updating the software if we lost the wifi signal or slow download the software get cracked n cause all these problems n solution was to reset the phone.
    Then update the phone with better high speed wifi connection.

    Hope this would be helpful

  • I purchased YU on 17th Feb…initially I faced heating problem.. but not now. I updated the phone after udpdate mobile was restarting suddenly (not frequently) while during calls n browsing wats the solution for this ?

    Also I would like to know customer service available for pin code 600 073?

    Thanks in advance
    Latha

    • HI Latha,

      I am also having heating Problem in YU mobile when playing games..can u pl explane in detail , how can reslove the heating problem of YU or this technical problem.

      Many thanks..

      Avinash

  • i am from Udaipur (rajasthan). Pin code is 313001. whether this pin code is covered for doorstep warranty or not?

  • Dear Team
    I HAVE COMPLAINED BEFORE 20 DAYS – AND MY COMPLIANT NO .TT6096
    i Have called for Remind – 12 Feb and Again 18 Feb but Till Now no any Action
    Can I know how many week you Need to sole for this Complain
    Issue – 2nd Sim is not working – so change device

    • You guys deserved this issues with the Phone.

      Think for your effort to buy this phone – exactly @ 2 PM click on Amazon and bought this phone – so much of effort to buy such a useless phone. million of waitlisted Customer but you were lucky at that time.

      now they are lucky..

      Ha ha Ha ha ha ha ha

  • sir thanx you first ..I only read satisfactory coment here …sir I purchase this phone before 3 days and work very smooth with mild heteing while play game ….but I have issue it show GPS use battery but I turn off location it drain much battery so what to do ??,,,

  • Sir I am using YU in which vibration is not working completly and I am an advocate for which needed the most and does pin- 600005 has door step service ???

      • Thank you for your reply and can you help me from this problem as my YU is vibrates wen it turns on but I have tried all sort of option for which the vibration mode is on but it doesn’t vibrates during calls and for any any notification and I hope it would have been after the update is there any other way or how should approach the service center they don’t attend the calls and how will it work and any other contact number

  • My another problem is this phone is heating too much especially when I using internet and when I select the mobile data option for using the internet it does not come much time I also changed my sim and also comparison with another mobile but I could not solve my problem. So sir what should I dp pls suggest me as the earliest

  • lot of people facing this same problem, please solve this when i dial any number or connect a call (especially at night means in darkness no light) after dialing the number when i place the phone close to my ear the light turns off but when I remove the phone it doesn’t turn on neither automatically nor by tapping on it or something like that. All that I want to know is that is this a problem with the phone or any option that i have to check or uncheck. I really need your help guys..

    Looking for a speedy and positive reply!!

    Thanks
    8269570791

    • Problem will rectified to me after updating os.
      Go to settings…>Select About phone….>Then choose System update…..
      Enjoy using Yu Yurka….

  • I am facing the problem with 3G data pack on reliance network .it is not running in HSPA mode properly .Is this network problem or phone? plz tell me …..

  • I have purchased the mobile on 28.01.2015. Within 2 days the front camera is not working. While switching from rear camera to front camera a popup ” unfortunately the camera has stopped” displayed in the screen and camera goes off. When i contacted Micro max service centre at Cuddalore, Tamilnadu, they refused to attend the phone as it is not a Micromax phone. Now what can i do for this. Where i have to go for warranty repairs.
    Please help.

  • hi sir. my device is restarting after every five minutes so i kindly request you to provide any solution for this as soon as possible i have even resetted and updated from setting

  • hi all, i have purchased Yureka 15 days back. till now everything was fine but since yest whenever i switch on front camera the camera crashes down with a message “unfortunately camera has stopped working”. Is anyoe facing this issue? is it a bug needs to be fixed or any major problem with my phone. pls help me figure out.

  • this is such an awsome phone and i would love to buy it. this phone has got all the features i need and ever require! the camera quality is too good and it is at a unbelievable price! 😀

  • i use wi-fi for net , but i can enable data system of mobile but my balance is cut in very little amount why this prb. is created?

  • I am trying this customer support number but this is telling number invalid.. can anyone please provide some other number to reach them

  • lot of people facing this same problem, please solve this….

    I need to ask when i dial any number or connect a call (especially at night means in darkness no light) after dialing the number when i place the phone close to my ear the light turns off but when I remove the phone it doesn’t turn on neither automatically nor by tapping on it or something like that. All that I want to know is that is this a problem with the phone or any option that i have to check or uncheck. I really need your help guys..

    Looking for a speedy and positive reply!!

    Thanks
    9828021346

    • There is aproblem with proximity sensor in this phone. I have downloaded 73 mb software update but the problem not solved. If anybody has solution please inform.

  • Hello…i am going to buy this yureka today 12 Feb at 2pm….i wanted to know that Network, Lolipop Update And Warrenty, can covered under my location?? my pin is 736101…..pls help as soon as possible…….

  • My mobile data is switched off. But whenever I unlock my phone I see one pop up which reads 1 KB data is used and and money is cut every time.
    Suggest me some solution for this.

    Thanks

  • I purchase Yu-Yureka Mobile from Amazon.com and the phone is running well But I have two problem.
    1. I can’t acess my memory card on device.
    2. When i connect my device via USB cable to my laptop but i can’t see any storage icon for any data transfer.

    Please respond.

  • Hi am facing battery draining issue with my yureka device ….also it takes 8-9 hours to get charge up to 80% to 90%. I tried to contact yureka support but no one responding…..if any one have support team number plz suggestion.

  • Hi,

    I am using YU Yureka Mobile . For starting SIM2 is not detecting in my mobile. If I insert any SIM in SIM 2 connector, SIM in getting heated up. Please help me to detect SIM in SIM2 connector.

  • My Yureka is not connecting to the internet while it shows sign of 3g connectivity with reliance and 2G connectivity with airtel sim. I have tried everything but it is not connecting appropriately and does not supporting 3g service with airtel. Plz help me.

  • My YU phones vattery draining very fast. Its stand by time is only 4-5 hours heat up all the time. Charging is very slow when phone is on ( 7-8hours min.)and when phone is Off its charged in 2.5- 3 hours.. Is it any problem in its hardware or it can be solved by any setting?.
    I contact to YU care but No. is not connecting its saying wrong no. If u have any no for Yu care plz tell me.

  • If this phone will have any technical problem(like battery backup, touch not work, screen break etc) after warranty finish than where it will be repaired. will I get new parts some where ?
    OR this phone is will be of no use after warranty expires….
    Kindly reply sir…….

    • An update that fixes some issue with the proximity sensor is available now. Consider updating and hopefully the issue will be fixed 🙂

  • Mine is a very different problem with YU..Everything is good but there’s and issue here..
    Ringtone is not working for my mobile but in playmusic songs are getting played. Help me to get out of this guys

    • On the homescreen, press the volume key, tap on the settings icon and slide down the ringer volume (first slider) to full. Also try changing to a different ringtone.

  • My Yureka mobile screen is not giving natural color, with some greenish tinge. Absolute disappointment with any adjustment in color/ brightnes settting.. Anyone facing the same issue ? not looking .a hd screen . Please reply how to sort it out ?

  • Hey there, Greetings for the day !!

    I need to ask when i dial any number or connect a call (especially at night means in darkness no light) after dialling the number when i place the phone close to my ear the light turns off but when I remove the phone it doesn’t turn on neither automatically nor by tapping on it or something like that. All that I want to know is that is this a problem with the phone or any option that i have to check or uncheck. I really need your help guys..

    Looking for a speedy and positive reply!!

    Ashwani Sarin
    9873538573

    • Hi ashwani

      Same problem m also facing what to do now help me guys.I’d drop an mail to support and waiting for reply.

      • It works pretty fine on my device. Can you guys confirm that the Screenguard is not blocking the way of the proximity sensor? A little incorrectly installed screenguard can affect the functionality of the Proximity Sensor.
        If it still exists, be patient. Yu took over a week to reply to my email.

    • Hi Ashwani got solution on that problem. Please tight the above 3 screws two are near the camera and one is left side near ur thum
      Any more help contact me OK its not a defect piece. Bye good day

    • For this problem u can try open dial then setting in dial from option and then TTY is OFF change it TTY VCO and then after one pr two normal calls turn it OFF. I did this and my problem regarding this issue solved. U can try..U can tell me how is battery performance of this. Bcz my phones battery drains in 4-5 hrs max standby.

  • I have tried other ear phones. Mobile was not detecting any ear phone including its own YU ear phone. Don’t we have replacement option?

  • I’m facing problem with my yureka mobile. Ear phone socket is not working. I have called YU customer care many times and even I mailed them. There was no response in both ways. My mobile have to be replaced. How can I raise a ticket? Is there any online system to raise it?

    • Have you tried other earphones/headphones? Not all are compatible with all phones.
      And is your return/replacement window with amazon already closed? If not, try returning it to them only.

  • hi
    iska battery back up kaisa hai please sugg. me and future me koi problem hoga to repair kaha hoga and market ye handset kab aayega pls call 9984070809

    • Battery backup is average. Not good, but not too bad either. If a hardware problems comes in the handset, it will be replaced by Yu, but the process is entirely online.
      The Yu devices will not be launched in the open market.

  • Dear sir,
    it is highly disappointed that scaricity of YUREKA unavailability in Uttrakhand & uttar Pradesh

    also customer care number 1860-212-2122 | 8AM to 8PM (Sunday Closed) is not working & worng number displayed in the site.

    Pls. sale it in open markets,

    • Try emailing them with your query.
      As about the sale, it will not be sold in the open market. No matter how badly you want it.

  • is doorstep service available at 400068 and 416001….and where is the linked pdf containing the list of pin codes?…i cannot find any linked pdf!

  • hi i want too know ia this phone better then asus zenfone 5 and pls if u can help me pla call or whats app me brother pls 8146350143

  • mje yeh phone purchase kran hai aga in future isme koi problem koi aati h toh kya yeh rplace kia jayega ya fir nhi…

    mera area metro city mei ata hai
    pincode-110015

    • It is not. Next time, check the details provided in the post. There’s a linked PDF file which holds all the PIN Codes where doorstep service is available.

  • I bought the handset on 13th Jan and was delivered on 17th Jan.
    Battery of the handset is getting drained immediately. I contacted call centre of YU and I was told to contact Amazon.
    Amazon is asking me to return the product…
    Where is door step service here?

    Not happy with response of Amazon and YU Yureka as well.

  • If my phone faces some issue/problems, I need to call customer care. If my city/pin code is covered under their doorstep replacement, my phone will be picked up and a replacement will be provided.
    My phone is replaced at my doorstep or repaired/replaced and sent back to me (depending on the availability of doorstep replacement). The replacement condition, is it valid even when the warranty expires? If yes, what are the charges (approx.), and whom should I give it to?

    • There is no clarification regarding out of warranty products. I’ve contacted them and let’s see if somebody replies back.

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