Warranty Details of YU – Customer Support & Service Locations

YU now offers repair service via its service centers as well. Read on for the details and locations.
YU is the sister company of Micromax founded by Rahul Sharma who is also the co-founder of Micromax. The company initially started selling cell-phones, but later moved into wearable and other cell phone accessories (speakers, cameras; etc). As the devices start selling, there’s is a need for proper customer service and in this post, you’ll find nearly everything you’d wanna know about the service and repair of your YU device.

What is covered under Warranty & for How Long?

As with nearly all the mobile companies, the YU devices are covered under manufacturer warranty. The warranty period is calculated from the date of your purchase (invoiced date) and not on the date when you first started using it. Warranty duration is mentioned below:

  • Mobile Phone – 1 year (12 months)
  • Accessories (Battery, Charger, USB, Earphones; etc) – 6 months

Rooting, Unlocking the Bootloader, Flashing a custom ROM will all be covered under warranty except for the following situations under which the warranty will be void.

  • Any kind of water damage.
  • Any kind of accidental damage.
  • Any kind of damage arising through wear and tear or rough usage of the product.

YU Customer Service Phone Number

In case of any problems, you can contact the YU customer service. However, for order and delivery related issues, you should contact Amazon or Snapdeal directly.

Phone Number – 1860-212-2122  | 8AM to 8PM (Sunday Closed)

Email[email protected]

Phone Number – 1800-3000-9009 | Not accessible from BSNL/MTNL lines

Yunique buyers can contact Snapdeal for the order details or delivery information.

Phone Number – +91-92-126-92126 | Available 24×7

YU Service Center Locations

Initially, YU only offered service and support via its helpline and only doorstep service was provided. But YU recently announced the introduction of over 825 authorized service centers across the country where the customers can get their YU products serviced.

Locate YU Service Center

Just open the link above and scroll down where you need to select your state and city. A list of service centers in that locality will be presented. Most of these service centers are already providing service for Micromax phones and are just expanding to include YU products.

How to get my YU Product Serviced?

If you are facing an issue with your YU product (Yureka, Yuphoria, Yunique, Yupix, Yufit) or accessories, you can either move to a service center (details in the section above) or choose doorstep service. Process for doorstep service is mentioned below.

  1. Contact customer support via phone or email. (Details are provided in the beginning of the post).
  2. Depending on the training level of the representative, you’d be asked to do a couple of troubleshooting steps which may help in reviving your smartphone. If no, proceed.
  3. YU support will mark the issue and assign a ticket number for the device to be picked up and repaired/replaced.
  4. If your city/pin code is covered under their doorstep replacement, your phone will be picked up and a replacement will be provided. If it is not, you’d be asked to courier the device to be repaired or replaced.
  5. Your phone is replaced at your doorstep or repaired/replaced and sent back to you (depending on the availability of doorstep replacement).

The warranty of the replaced/repaired handset will valid for 12 months from the date of original purchase and not the replacement date.

Is Doorstep Service Available in my Region?

To check whether your area is covered under doorstep service, please check the pin code list available here. If your pin code is present there, doorstep service will be provided

If you have any questions or queries after thoroughly going through the post content and the FAQs, you can leave them in the comments section below and they will be answered with the best information available.


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  • I have my euphoria phone but it’s touchpad has gone and the three battery pins are moving so it switches off by its own.

  • I just want to know it is necessary to give paper in service centre because i lost my paper when i purchased this mobile courier boy giving me paper but i lost it

  • dear sir
    my mobile is maick problem pls help .
    my plice in kerala pls responding sir????????????????????????????

  • Sr may mobile have problem dish play i need your halp can you give me your service center location in Kolkata

  • I gave my phone to the service centre and they sent it to the company now it’s more than a month. I want to know when it’ll get back to me.

    • No, unfortunately it cannot be tracked. You may still try approaching the police. Maybe they’ll be able to help.

  • this phone is hanging most of the time. if mobile network is dropping at that time it hangs so much.. plz tell me the reason and battery backup is very poor.

  • sabse faltu service hai micromax fir kabhi galtisebhi micromaxka mobile nhi lunga customers ko pareshan karne ke liye hai unke service center kam to kuch karte nahi time waste kar dete hai
    faltu company hai

  • waste phone ….yu yureka ..nd waste company of yu ….dont buy any more phones provided form yu….nd service was very badly

  • dear Friends yourka company and micromax company all mobiles produces very bad all mobile service center very bad performance friends i request to u plz don’t buy micromax and Youreka company mobiles my youreka A05510 heating after mobile blusted so please friends please don’t buy mobiles

  • I baught YU5510A on 22/01/2016.It is with your care center at M/S Khurana Mobile Bhiwani since 02/06/2016. Job sheet no 2122107-0616-23677929. It is not repaired nor replaced by now.I want my refund of Rs. 10550/- My contact no is 09416456973.

  • I bought my YUPHORIA on 2nd sept,2016 and due to some display issues i gave it to the service centre of MICROMAX, Aundh,Pune ( F TECH SERVICES) on 3rd October.

    I was told that my phone will be repaired within a week ( as the part from the company arrives ) ,but then they told me that the phone has gone to the company for change of touch pad.

    It has been more than 45 days they didn’t tell me anything about the phone.
    Then on 15th November they handed me a very old shabby phone which had the same IMEI no. as mine .How is it possible ???? My phone was just a month old.

    They literally changed the IMEI no. of some other phone to mine ( as the black sticker below the battery showed ) and when I inquired they told me that the phone was changed by the company and they have nothing to do with the matter.
    (How can the company be so irresponsible and how can the service centre guys so ignorant to the customer) . I asked them to talk to the company so they assured me that they would write a mail and get my phone changed within 25th.

    So I went to them today (25th oct. ) , they told me that the company has not replied anything in those 10 days.
    I think they are just puzzling me around all these days and there is some kind of forgery being done.

    I strongly feel that the company should look into the matter as this will strongly affect the image of the company and will destroy all kind of trust relationship with the customer.

    I request you to please look into the matter ASAP.

  • mobile phone switch off ho gaya per switch on nahi ho raha hai.mobile phone 8 din pahle purchase kiya tha.
    ab iska kya hoga.new phone milega ya nahi.

  • Mera naam zabir khan mera job sheet no E010406111626230324 jo kapil pattanaik ke naam se diposite he , Mera mobile lena 1 year ho gaya but me mobile sirf lag bhag 4 month use kiya hun baki time care me he mobile jo folt tha use service k liye care gaya he but mobile replace hone ki reply mil rahi he but isse pehle 3 bar replace hoke aya he lekin wo folt/swap set de rahe hain fir se care me he replace ki bahane reply di ja rahi he or jyada, se jyada time man rahe hain but me itna waqt nehin de Sakta mujhe mera set 2 days k andar do ya to mera refund karo 2days ke andar jald se jald jabab do mera contact no 8018244671 call jarur karein jabab dene k liye

  • I had the complaint against the touch pad, after one week i got the msg “dear customer, with ref. To job sheet NO40504101626202905.
    Your device is ready at our service centre plz contact” so i received my device. Now touch pad is working fine but my phone housing has been changed with Old phone because when i saw my phone that is scratched all over the body. So i told him and he replied it is about to delay for your part from my “HO” so please take it & use your phone your part will receive with in a week and we will inform you and will be replaced hand to hand now time is over. And today again i reached to service centre. So he told me again come in 2nd week. So please do in urgently I’m suffered with in one month.

  • sir my phone yu5010 touch does not work. if i change touch of yu, the new touch is under warranty?? my phone is not in warranty period.

  • I start the INTERNET than my phone go to cynogen mode and restart to every 5 minute. I am not access any service of internet. Please give me suggestion.

    Krishan Kant Maheshwari

  • Waste mobile Yu Phoria don’t have a any service Centre…Plz ??????.. .
    Don’t Buy This Mobile … Waste Money…. ???

  • I’m just 1 week before purchase this Phone.,bt I’m facing so any problem.
    Model number YU5010A.
    1) Proper touch not working
    2) late showing the any contact no.

    I hope resolved my problem.plz don’t egnor my Complaint.

  • i purchase one yu yureka mobile one year back i am facing so many problems. worst mobile of yu yureka no one is clear the problem.not available service center

  • When I play a Music from Music then he Sound from Speaker come but when an incoming call is coming then phone doesn’t rings. It just only vibrate.

  • One of the worst phone yureka, i have taken one your ago, there are so many issues with phone Heating, its not charging and no service centers in Bangalore


  • Aapko itni complains a rahi h but phir b aap reply nai kar rahe h aapki service Itni kharab h agar aap apni services achi nai kar Sakte toh aap ye phone bechna band kar dijiya kam se kam logo ko apne rupees toh waste nai hoge. DISGUSTING COMPANY AND DISGUSTING SERVICES. Kuch Nokia Walo se Sikh lo Aur kuch b nai toh faltu logo ko phasao mat prblms solve hoti nai h service center kholke baith gaye.

  • My battery also dead in 6 month…and charging very slowly after change battery……this phone is very poor…..

  • mere yu mobile 5010 ka touch thik se kaam nahi kar rahaa hai , dhanbad ke service center ke log shayad repair nahi karna chahte , aise me mera mobile bilkul bina kaam ka rah gayaa hai , kripya margdarshan kare ??

  • I want to ask you something that there is a some kind of problem in my hand set. it is automatically restart when i am calling of or using mobile data so please resolve my problem.

  • Excuse me Sir my mobile is not properly work but very easy mobile sometime watching video and read the PDF other sites mobile immediately very hot. please don’t ignore my complaints
    Model number YU5010A
    Address – Haldwani (Uttarakhand )

  • I am facing a volte problem in yuphoria after changing ROM my relience 4g is not properly working after changing the ROM. Moblie data is working properly but a calling system may affect by this. Is there any chances of problem of calling is affected by the custom ROM??

  • i m facing problem with yu 5010 mobile screen out side lining show this problem is show many many mobile phone in yu 5010 this srceen is very bad

  • If you are purchasing this phone , means u r wasting u r money, I purchased this phone 6 moths back but no use, It has lot of issues, phone will heat very soon even if u put in charging, its restarting automatically multiple times while using phone its really irritating. Please dont buy these phones from YU or micromax brand

  • > Dear friends
    > Mai aapko isiliye mail kr rha hu please YU k brand purchase mt krna. Unki service bekar h wo
    > Amazon PR ya flip cart PR bhi bharosa mt kro. Y log srf mobile purchase krne tk hi help krte h  uski baad service itni bekar h chote se chote problem k liye bhi above 45  days  lgate h
    > Soo plz don’t purchased YU brand product 
    > N if possible share this msg to ur friends ,family , wats up ,  mail n also share on fb page
    > Don’t purchased YU phones
    > YU k mobile both heat hote h , battery problems bhi boht  so pls friend don’t purchased

  • Fuck off totally waste of money plz don’t buy it this phone is getting hang ,heating,and charging get over

  • My Yu 5010 phone is screen touch problem,Battery charging problem and bobling maks on screen .how to repair it

  • when i was trying to open any app.it shows it is not working. it also show cyanogen stops working.i restart my phone. after that my phone is not working..when i am trying to on my phone..it stucks on cyanogen meassage only..

  • My phone yuphoria on android is stuck @ logo after flashing xposed framework plz tell me how much it cost to factory set and I am able to boot into recovery(twrp)

  • I book yu phoria and in 6 month may battry death and tha screen will be frame problem and I book battery and in 18 days but battry no answer

  • Yes, I am also facing the problem of screen touched is not working & display top side showing small white bubbles and also heating & hanging problem. Really it’s a waste of money and please don’t buy this brand phone. VERY VERY VERY POOR phone quality.

  • I have bought YuPhoria 5010A in jan 2016, till date it was working properly. Now it gets too heat and hang. Shows system RAM 1.5 -1.6 GB. Most of battery use on Android OS. Please help.

  • I ampurchased a yuphoria5010 in last yearAugust after 4 months touchgot defect and from last two months the phone totaly useless and I facing hardship .I want to repair or replace the phone

  • I bought a new yuphoria 5010a mobile….i have aproblem wit that….when someone calls me it was not display the name..pls give me advice

  • I m from Baroda, Gujarat. I m facing restart issues because of battery. I want to buy new battery for yureka from service center so want to know location in city.

  • Eureka is not charging my cell and battery is getting too hot, there is no service center in Madhya Pradesh, please solution to Cust
    Hemant Kumar Suman

  • my mobile problem hot and automatic off and otomatecaly sutting down plz any advice for me urgent

  • Yes money is waste because mobile is dead only 5-6 month.my mobile problem hot and automatic off

  • i have purchese new mobile oct 21 2015 otomatecaly sutting down and no service station in anana gujrat pls any advice

  • I’m also Facing the same problems of white dots.
    infect now these dots are increasing towards my whole Screen.
    and YU executives said we are working on this problem, they don,t hv any alternate or any solution yet.
    I’m facing frm last 2 months.
    So plzz guys no one of u go for YU Cell phones
    Very poor Service.

  • I have parches YU unicorn 5530 mobile this months….than after one week has created earphones problem
    So I want the solution & replacement products as par under warranty…..

  • I have purchased Yuphoria mobile on 10 march after 3months generate lot of problems in my phone like 45 percent battery charged in one day continuously and very slow charged and hang ,heating problem and lot off…so I request you newer purchase this company products…..this is very poor company

  • I had purchased Yuphoria before 9 months.Its a worse phone as i have seen in my life.
    After 7 months My mobile had shown the IMEI number of the device, when i had gone to service center , they said It will never be ok.We have to chnage your mother board.I said I am not going to pay you anything for this.Its a FAKE company with FAKE people.Guys its my personal advise never purchase this phone or realted stuff which comes under YUphoria.
    Now my mobile has stopped to booting.Its useless

  • I from odisha , I buy a yunique mobile set . After 7 month my mobile be hanged plz plz don’t buy YU mobile ???

  • I have purchase new yuphoria on 22 July 20165 but now have screen touched not working & display top side showing small white baubles. please do the help on issue

  • Mene Paise Kharch Karke 8000 ka phone liya or 3 month me speaker bandh ho gaya..
    Paise waste gaye mere.
    So be aware of this company.
    Don’t buy it.


  • I got a new phone one plus 2 mobile before 1 month . The phone is getting hang . I’m getting problem while answering the call. Please help me a service center in pondycherry.

  • M/s Deprosys Technologies No 1B, 1st Floor, Umapathy Street extension, West Mambalam, Chennai 600033 Chennai MAS Tamil Nadu 0444-556651/0444-556654
    M/s Sky Way Technologies No 1, Ankadi street, VP colony, Kunnor High road, Aynavaram 600023 Chennai MAS Tamil Nadu 0444-5512627
    Sp – Cell Tech Shop No. 8, Cision Complex, First Floor, Montieth Road Egmore, Chennai 600008 Chennai MAS Tamil Nadu 0444-2638373/0444-2124851
    Sp – Ocean Mobile Care 78/99, Annai Indira Nagar Main Road, Railway Station Service Road, Velachery, Chennai 600042 Chennai MAS Tamil Nadu NA
    M/s Mobi Vision Old No: 61, New No: 149, Kodambakkam Hgh Road, T Nagar , Chennai 600017 Chennai MAS Tamil Nadu 0442-8141020
    M/s Fone Care No 254/3, 1St Floor, Rohin Complex, Lakshman Nagar, Kanthan Chavadi, Chennai 600096 Chennai MAS Tamil Nadu 0442-4961832
    M/s Mobi Tech Door No. 29, 1St Floor Gst Road Kadaperi Tambaram Chennai 600045 Chennai MAS Tamil Nadu 0442-2412224
    M/s Easy Cellcare Shop No – G2 , Yes Yes Arcade Complex Door No : 66 , Mth Road , Ambattur Ot, Chennai 600053 Chennai MAS Tamil Nadu 0444-3210009
    M/s DRB Enterprises AC – 141, 1st Floor, 4th Avenue Shanthi Colony, Anna nagar 600040 Chennai MAS Tamil Nadu 0444-2126222
    M/s Skytel Communication No 464, 1st Floor, Trunk Road, Kumananchavadi, Poonamallee 600056 Chennai MAS Tamil Nadu 0444-2801888

  • I have purchased new mobile on 19 may now today 9 June my display touch not working plus help what can do ?

  • Worst company and worst services
    They gave me my yureka plus device after 7 month after calling them 100 of times
    I hate it

  • maine yuphoria set liya hai only 8 month hue hai aur mere mobile me problem shru ho gai maine is diya communication service centre jamnagar gujarat me diya jab maine mobile diya tha to usme only softwear problem tha 3 din bad unhone mujhe bina repair kiye mobile wapes kar diya ke isme liquid damage hai ,,, ye warranty pe nhi le sakte ,,,very very poor company yu,,Really I am surprised to know that because I purchased Inter National brand that is Micro Max
    Company, I was really upset sir, I do not know why you people are taking 40 to 45 days for servicing because today we are having high technology and super fast couriers available.

    So I would request your good self please take seriously my case and arrange to send back to your service center After completion of my mobile repair.I just want to ask Rahul Sharma (founder of Yu) are you robbers? that your company gives a default piece and then when we give for servicing youll dont return it back. So i have decided that I will file a case against your company in the consumer court by this week and i would also request other consumers to file complain against YU company in the consumer court.


  • Maine yu5010A mobile November me liya tha aur usme April me problem aaya mai service center me apna phone diya 25 days bad mera phone return mila but no repair abhi tak koi response nahi mila h service bahut hi ghatiya h iam dispointed.

  • I submitted my mobile at 02 march at Pune service center as it suddenly stopped working and became dead. After almost 50 days the return my moblie saying that it has been repaired, but the problem didnt get sorted and it gets dead only in 3-4 hours after I received my device. When I submited my device on 2 nd march, it was in warranty and the company wasted 50 days of my warranty and they have given the same unrepaired mobile .They are not ready to provide me a new phone nor they are extending the warranty. They are saying that it will be get replaced with other tested/used device. But now its almost 4 months, they never provide a satisfied answer. Whenever i want to talk to the higher authority, they always says no.
    Name- Aditya Zod
    Mob no- 8483830849
    ticket id- 2416433

  • Dear Sir/Madam,
    I had purchased the yureka YU (micromax co.) on date 26/04/2015 from Amazon. I had used this phone for one year. On date 21/05/2016 (within 20 days of expiring warranty period.) , there is problem occurred in mobile, it stuck on YU symbol & failed to power on. I had submitted the mobile to micromax service center M/s. NOVA Services at Nagpur with jobsheet no.2122047-0516-23507836 on dt. 23/05/2016. As per mentioned service center, they sent that mobile for repair to micromax Delhi office. On dt. 31/05/2016 mentioned service center told me (ON PHONE) that, my submitted YU mobile can’t repair, & told me to pick up & take home the same.
    Here I had lot of question about the service provided by yu micromax. I don’t know how micromax service center people from Nagpur & Delhi office(main office) failed to repair their design design & manufactured mobile? Is that service provided by micromax. The fault occurred in mobile within 20 days of expiring warranty period. If all customer gets such problem within such period after buying such costly mobile, then what will do by customer? Is that company policy for customer to buy new mobile every year?

  • My charger is not working. Yu Yureka Plus is the handset. From where can I get a new charger? Am from Kochi, does Yu have a service centre in Kochi?

  • sir mai yu yuphoria access krtaaa hu mere mob ki battery work ni krri mujhe new battrey khaa se milegii micromax service center aor other online market ki .com bhi unavailable btaa ri hai so plz help me

  • Dear Sir, Date: 26.05.2016

    I gave my Micromax Yuphoria under free warranty to your dealer in Hyderabad, Telangana state
    Vide Docket number: *5040235-0516-23217627* dated 05.05.2016.and
    MY IMEI NUMBER: 911436250796202 / 911436250796210.

    In this regard, I asked the above service center whether my mobile is completed repair or not but they are saying that it will take another 20 days or above .

    Really I am surprised to know that because I purchased Inter National brand that is Micro Max
    Company, I was really upset sir, I do not know why you people are taking 40 to 45 days for servicing because today we are having high technology and super fast couriers available.

    So I would request your good self please take seriously my case and arrange to send back to your service center After completion of my mobile repair.
    Your immediate action will be highly appreciated in this regard,
    Please consider my application sir, and arrange to send immediately.

    Ch venkateswara rao

  • Yu yunique is a worst product i bought on 2 may after 10 days it’s charging problem starts …then i repair from Micromax service centre worth rs 450.00 then till now no network signal show. Service centre tell me spend 3900.00 for it.. i am not able to use this phone… what can i do. Any suggestions

  • I am fed of your service , its a worst support service and customer care and service center
    . I request to you, kindly give refund money for that mobile device.. I had submitted my mobile at ur services center since 4 month but no responce ….i am really irritde becoz of ur services ……. Kindly request to those who wants to buy this mobile please dont take it, its worst ………………..

  • I had purchased Yu Yuphoria (YU5010) device from amazon.in. last year I got dispaly problem and gave my phone to the nearest Yu service center in Tirupur(T.N.). They submitted my device to the company for replacement (device is under warranty period). I submitted my device on 26 April 2016 and now its almost 25 days+ i did not recive my phone. Whenever I call the service center they tell me to wait for 7 days after 7 days if I call them they tell me to wait for more 7days in this way they are not returning my phone. I just want to ask Rahul Sharma (founder of Yu) are you robbers? that your company gives a default piece and then when we give for servicing youll dont return it back. So i have decided that I will file a case against your company in the consumer court by this week and i would also request other consumers to file complain against YU company in the consumer court.
    I request YU service to please repace my phone within this week.

  • Sabse bakwash service hai yu service centre ki mera yu yuphoria phone touch problem aa gyi thi aur maina 25 april ko phone aur 20 dino mein bola tha aur ajj 22 din ho gya abhi bhi bolta hai 10 din aur lagega
    my rating yu service centre 0 out of 10

  • Main yureka phone ek saal se use kar raha noon…par pichle kuch dino se ye lagataar hang ho raha nai..what is the problem for solution of it..??

  • I bought YU 5010A 20 days before. It started hanging, heating within a week of date of purchase and also its touch is not working properly. It is one of the worst phone.

  • Hi,
    This Vinod i have YU 4711 Model Phone Mobile side Up down button off On button not working Please give me Service centre address for Tamil Nadu Comimbatore

  • I use YU phoria 5010A and I brought it on 8 Nov 2015. It is automatically heated and hang very badelly.please provide me service center list in Rajasthan. Where I show my phone.

  • I bought YU Yureka in Feb 2015. They replaced my phone 3 time in one year because of different issue each time. Each time I received a replacement, the device was in worst condition then the previous one. Finally I have to reject the replacement because it was unusable at all. They sent me a device which was short circuited in charging port.
    Finally I have no options other then selling this phone to some phone repair shop.
    I don’t recommend anyone to buy YU phone.

  • yuphoria mobile team,

    i am using yuphoria mobile
    some times my mobile automatically fully heated..
    i kept my mobile in pant jub that time automatically heated…

  • I had purchased Yu Yuphoria device from amazon.in. Within few months I got dispaly problem and gave my phone to the nearest Yu service center in Goa. They submitted my device to the company for replacement (device is under warranty period). I submitted my device on 23 Feb 2016 and now its almost 2 months+ i did not recive my phone. Whenever I call the service center they tell me to wait for 7 days after 7 days if I call them they tell me to wait for more 7days in this way they are not returning my phone. I just want to ask Rahul Sharma (founder of Yu) are you robbers? that your company gives a default piece and then when we give for servicing youll dont return it back. So i have decided that I will file a case against your company in the consumer court by this week and i would also request other consumers to file complain against YU company in the consumer court.
    I request YU service to please repace my phone wit jobsheet number: W030416-0216-22043553 within this week.

    • Sir I buyed yuphiria last 7months ago
      I am facing over heat,hanging,and now speakeris not working proparly

  • Sir,
    I am glad to inform you that I am using YU since one year and I assure that this mobile is working good & value for mony….I don’t have any hanging, battery drain issues…. But recently I have switched to system update through WiFi….. After update of software it starts hanging, disconnect during calls, and facing
    Lot of problems….

    Plz advice me….is there any possible to get back old version to my mobile…. Plz help me sir in this regard….

  • How do I get the door service step ?? I bought from Amazon and getting problem when I calling some one the sound not get the other side to whom I called.pleaze help….

  • sir i am using yureka mobile from fast six month, but now iam facing lot of problems mobile over heating, hanging , switch on problem , charging problem, very dabba mobile set thi is

  • sir iam using Micromax YU YUREKA AO5510 i wonna battery but there is no
    micromax service center person allso dont know the service and tell theme dont have extra battery ,service center worrest and allso customer care allso

  • My mobile Yu Yreke Model no AO5510 Color Gray under repairing in your service center form date 07/01/2016 but hand set not received me till date.So I have facing lots of problem without hand set.

    I will take legal action for your service center and i will given you a legal notice by Upbhoka foram court..

    • Pls give you no. I also want to take some legal action against that company, because I am facing same problem

  • Mai ne kuch din paheli yu phone liya or 2 din ki andar mera phone problem de diya. Fir mobile care mey diya to woha se bola Board chng karna parega.
    Isliye sir ap hi bataye mujhe Board change karna hi tha to kiu new phone liya…isliye ak rqst karna chahata hu..mujhe us phone k badle me ak neya phone replacement me dijiye.

    • Sir mera address he…Tufanganj ward no 04, P.o & P.s- tufanganj, Dist- cooch behar.
      Or phone kharida Tufanganj se hi, or shop ka nam he SHIKHA MOBILE STORE, PROP- GOUTAM PAUL. IMEI1-911476057826505, IMEI2-911476058826504
      I need replacement sir…plz help me

  • I am fed of your service , its a worst support service and customer care and service center
    . I request to you, kindly give refund money for that mobile device..

    Subject : wrong replacement device “ W031902011621509290” (23Jan16) & W031902-0216-22145635 (26feb16). Reminder update on this

    • Please contact YU directly regarding this. We at TechMesto don’t have any relation with YU Televentures.

  • I m using Yureka phone.
    Battery performance is worse..Its so irritating that Its not performing well.charging is required again and again.not getting proper response from service centres also.
    While using some applications get closed automaticaly.
    Kindly do some thing to provide gud quality of battery for this phone

  • My Headphone is not working, it is in Warranty. i live in Noida . is there available doorstep Service. if not then let me know service center in Noida Sec=22 and i have to go Micromax service center or YU service center.
    Hope so reply will get back very soon and possitive feedback.

  • dear sir,
    maine apna yuphoria model No. SERYMOB003 and Jobsheet No.S010088021622006990 repairing ke liye 19-FEB-2016 ko diya tha jo ki abhi tak repair ho ke nahin aaya hai jab bhi care par baat karo to kahte hai ki Sir 1 week ka wait karo jab mobile lete time care walon ne kaha tha ki app ka mobile 15 Days mil jayega aur aaj mujhe 60 days ho gaye hain aaj bhi mujhe ye hi kaha ja raha hai ki 1 week aur wait karo jo care ka no. 08025225566 hai M/S MOBILESEVA
    mere set Switch on nehi ho raha tha bas yahi problem tha.
    sir mera mobile mujhe jald hi repair kar ke dena

    • Sir! Mere mobile YU yureka AO5510 (modelcode-SERYMOB001)me system update maang rha tha lollipop 5.2 ka,toh sir maine usko wifi ke thru update kiya but update ke baad usme install nhi hua ,ar installation ke jagah pe 8 option ka menu aa rha tha ,jisme systemupdate,apply now,reset etc tha ,toh maine har option ko follow kiya but sir uske alawa aur koi menu nhi khul rha tha. maine apna smartphone AO5510 shriji communications govindnagar, kanpur me ,wha staff ne bataya ki mo. Dead hai, ,jbki aisa kuch nhi h,aur unhone set ko delhi headoffice pe send kr diya hai,apse request hai mera set jald se jald repair krke mujhe provide kraye,

  • My phone’s usb cable/charging cable is not working properly …..it is shoWS that phone is charging but battery % is decreasing ….
    …. what should i do ???

  • My yuphoria is not starting.If i plug charger it displays yuphoria and then gets off this is being repeating.its under warranty
    Door to door service is available for my location(400067) or else send my address of service centers available.

  • Mera mobile 05/03/2016 ko service center par charging problem or skrin par lainig ke liye diya tha jo abhi tak nehi aaya he or sari company mobile ko 7 din me thik kar ke deti he ye company to 3grede mobile rekhti he jo company 45 days tak mobile replace nehi keregi uske mobile kon use kerega please request no mobile use in yuphoriya

  • Dr sir/madam

    I’m Niranjan from karnataka state, I gave my yu yuporiya cellphone model no is 5010 for repairing dated 22-2-2016 in ur care centre M/S chamundeshwari # 2831 K 14NS road 1st floor chamundipuram main road near maitre hospital karnataka pin code 570004 contact no 7760261111 Tin no 29850840583 mysore 570004 tel no 8214288777
    Your job sheet no S010591021622060809 dated 22-2-2016 and my phone IMEI no 911436254525839 and it is in warranty but your service so poor and careless, I am so suffering from your poor service I’m also spoke with your care center so many times and your call center persons and complained it so many times but they are also not slove my problem they also make every time 30 days time for this work but it is very long period it is customer harassment only so I am requested to you please repair my cell phone and send it to your office as soon as possible and confirmed it to me.

    Note it
    If u don’t do that I will go to consumer court. If u are not solved the problem with in 4 days.

    Thanks regardso
    Your valuable customer
    Phone number 8970120509
    Phone number 9663944556

  • dear sir,
    maine apna yuphoria repairing ke liye 16 Feb.-2016 ko diya tha jo ki abhi tak repair ho ke nahin aaya hai jab bhi care par baat karo to kahte hai ki Sir 1 week ka wait karo jab mobile lete time care walon ne kaha tha ki app ka mobile 15 Days mil jayega aur aaj mujhe 56 days ho gaye hain aaj bhi mujhe ye hi kaha ja raha hai ki 1 week aur wait karo jo care ka no. 18602122122 hai wo bhi nahin lag raha hai
    mere set main Camera Fuction kam nahi kar raha tha bas yahi problem thi
    sir mera mobile mujhe jald hi repair kar ke den

  • sir my phones not charging its discharging if i connect my charger please help
    i have door to door service but nobody is replying to door to door service

  • sir jii I purchased yureka plus in Feb 11 2016 the mobile was automatically restating and battery weak I gave mobile to service centre on second time bcaz of the restarting prblm still I didn’t received. sir jiii plzzzzzz I need replacement. plzzzzzz do needful and the mobile still in ur service centre only

  • I send a complain regarding my headset is not working on 4th nov 2015 but till now i have not recieved it yet kindly tell me what should i do …??

  • ye yu waaley itne jhootey hain inki website pr onsite warrantry mentioned hai pr jab bhi call karo boltey hain ki nhi ye warranty band ho chuki hai aapko service center jaana padega. ghanta hamne jiske liye pay kiya vo to hame de hi nhi rahe ye.

  • Sir mughe patna ka service center ka address nd contact no chahiye mera mobile ka problame chal rha h..

  • I purchased yu plus device in the month of Sep. Very next month device display was broken I contact yu customer care and they pick up the device 5th Nov 2015 personally. They returned my devices on 22 Feb 2016 with different IMI no. Again device touch pad was not working I send it back through micromax service centre on 9 April 2016 and received back 5 April 2016 again they send me faulty device with different IMI No. which was not charging.I send it back in micromax service center on dated 6 April 2016 when I inquired about the device regarding different IMI No. I shocked we not repaired the device we send it yu service centre & every time they send used devices. I purchased the device at Rs. 9000 & display damage pay Rs.3000 when I pay desplay damage amount they should return me same device. Almost I used 1 Month yu plus device and 6 month it in sevice centre.

    So my dear friends yu plus is one of the froud company don’t buy any device from this company. My 12 thousands gone but my intention is doing not west your money because buying yu plus means facing problem in features.

    Still my device is service centre. Hope after reading this they will send me Good condition device.

    My strong request is to company owners stop to manifacture the device because the technology is very poor so customer facing lot of problems.

  • I am facing a software problem with my YU Yuphoria mobile,plz sugest me nearest care centre for it.. i am from h.p. kangra.

  • dear sir,
    maine apna yuphoria model No. 5010A repairing ke liye 1-March-2016 ko diya tha jo ki abhi tak repair ho ke nahin aaya hai jab bhi care par baat karo to kahte hai ki Sir 1 week ka wait karo jab mobile lete time care walon ne kaha tha ki app ka mobile 15 Days mil jayega aur aaj mujhe 36 days ho gaye hain aaj bhi mujhe ye hi kaha ja raha hai ki 1 week aur wait karo jo care ka no. 18602122122 hai wo bhi nahin lag raha hai
    mere set main second sim dalne se restart ho raha tha bas yahi problem thi
    sir mera mobile mujhe jald hi repair kar ke den

  • Yuphoria company is not submitting mobile.I am still waiting after 45days but i have not received my mobile.
    Every employee of service center is fake.because every time they say sir wait after 10 days.but any one have yuphoria mobile please make strong complain against service center.

    Every employee of service center give wrong days so make strong complain otherwise you will not receive your mobile.you will lost your mobile.

  • I have YU yureka purchased from AMAZON. But just after 8 months, it has slowed down and not working. Please advise the procedure as to how I get the same repaired immediately.

  • Yuphoria company is not submitting mobile.I am still waiting after many days.but i have not received my mobile.
    Every employee of service center is fake.because every time they say sir wait after 10 days.but any one have yuphoria mobile please make strong complain against service center.

    Every employee of service center give wrong days so make strong complain otherwise you will not receive your mobile.you will lost your mobile.

  • I want to return my yuphoria set which I got from snapdeal on 28 04 2016 due to not good working of this set

  • Sir I give u Yuphoria in surat micromax service centre in last month 8 Feb but I am shocked because not giving my cell phone problem only ringer was not working properly so what should i do sir tell me fast ?

  • Sir I give u Yuphoria in Ahmed nagar micromax service centre in last month 10 Feb but I am shocked because not giving my cell phone problem only ringer was not working properly so what should i do sir tell me fast ?

  • Mera waybill generation 10 jan ko hua hay lekin aaj 29 march hay aur ab tk muze mera mobile replace karake mila nahi. They says every time to plz sir wait for 10 days, we will deliver ur mobile

  • we are unable to get our mobile repaired as we are not able get the correct service center nor able to get the response to get the mobile repaired. Please help.

  • i am facing problem with play store which was also working fine after rooting.i had called google service centre and they said to contact manufacturer.what should i do now?

  • I am having YU yureka and I am suffering from screen crash problem and many times phone is in charging mode and still battery percentage getting down. It really feels irritated.

  • Given order for battery replacement (on warranty)45days back still asking me to wait for one month at Kalpetta a2z service centre ,wayanad,kerela.

  • I brought yureka in may 15…it giving so much problem…My Phone not Charging , even shown charging is going on.
    when I complaint it in service center in garh road Meerut( micromax check point), they told me that it will be send to Delhi service center but i got a message from service center that you collect your phone from service center , I asked him how is it possible to repair then they told me that it has been repaired here but at that time when i deposit my hand set for repaire they told me that it will take 10-15 days for repair

  • Hello sir.
    Name – Mukesh
    Docket no.-N031659-0216-21820945
    Mobile no.- 9999933973,9871835839

    Mene appna phone 09/02/2016 ko rani bagh k micromax service center me submit kiya tha. aaj pure 42 din ho gye hai. micromax walo ne bola tha k tumhara phone 15 days me thik hoke aa jayega. mene customer care pe 15 din bad phone kiya to unhone kaha sir aapka phone ek week me aa jayega mene dobara ek week k bad phone kiya mere phone ka fir b koi ata pata ni h. me customer care me bahot bar phone kiya ab me pareshan ho gya hu bina phone k. dusre service center vale jab aapka phone submit karte h to aapko dusra phone b dete h. to me yeh chata hu k jab tak mera phone thik ni ho jata mujhe dusra phone provide kiya jaye. aapse request h k mera phone mujhe holi se pehle chaiye kyoki mujhe bahot urgent h. aapke kehne k anusar mene bahot wait kar liya h. agar mere phone k lie do din m koi solution nahi nikla to me consumer court jake bat karunga thank you. agar or koi bhai b pareshan h to mujhe contact kare hum iska milke solution dhudenge..

  • My Yuphoriya mobile charging problam service center replece me 45 day after time koi bhi Bhai yuphoriya ka mobile mat Lena service center wale 10 din ki bolte he

  • This may probably be worst service from a phone company. Many said dont trust micromax. I still bought it and it happened to me. They ignored my phone like anything. And was kept in the service center for 25 days without any acknowledgement of status of whatever was going on over there.. And after calling their number, they kept me waiting for 55 mins to pick up the calls. I feel like the company is fraud. They cheat people every time . I want to take them to consumer court . They dont feel any shame on delay in there service . The company treat people as fools.

  • yu-customer care are not able to this job becouse They all do not their job correctly.they do not work on time.Senior Customer is Always keep busy in his work.He does not have time to talk with the customers came to call.this is my request,Make your company better and to always take off.We do not like to disturb the normal people.

  • third class service & third class mo bile
    when calling the help desk, they say that mobile has been dispatched and still from last one month, it has not received
    still 7 days to receive the same
    if the product is not good, theyshould stop manufacturing the same

  • yureka mobile bahut kharab mobile aap sabi se request he yureka mobile lene ki galti mat krna me yureka mobile le ke galti kr chuka hu ye loge kabhi bhi replecment krke mobile nahi dete he bs logo ko lootne ka kaam krte he mera mobile 2 days me kharab ho gaya tha inhone muje bhut parasan kiya tha inki to police me complian krna chahiye

  • In Replacement I got a YU5010A yuphoria Android Mobile instead of YU5010 Yuphoria cyanogen. I visited to your service center and make the yuphoria android to Yuphoria cyanogen 12.0. After that I got System Update CM 12.1 increment in Mobile. And I am trying to Update mobile. But It downloaded successfully CM 12.1 increment in mobile but it is not installing in mobile.

  • My yureka phone is getting discharged soon. i purchased it in july and very next month there was a display issue , they took it and they returned back after 3 month . The process took so long and now again the issue is back..

    pls suggest what to do

  • very waste phone. please no one should not buy. Service very very……………………………………………………………………. poor

    • This is worst mobile company. Better get rid of your mobile instead of paying for yureka. Yu is black spot on Micromax.

  • My handset YU yunique become hang every time when I use it. And it became very hot .
    So plz solved my problem.
    Otherwise I will demote you.

  • I gave my yureka phone to service center… when I call them for dispatchment of my phone they told that the soft copy was dispatch to the corier service.. they give me tracking I’d… but they didn’t tell the service provider name… so what I do now? I need my phone back…

  • My phone is hanging very frequently.. Should I place it fr repair and replacement? Does they give it back?

  • is has been 6 months i have given my yu yureka plus to the service center i still havent got it back

    • my phone has automatic switch off any time. when i click pic its not save and msg on screen is (unfortunatly photos has stopped). and profile picture doesn’t updated there are so many extra problems in my phone please resolve the problems as soon as possible

  • I brought yureka in March 15…it giving so much problem…my phone get blackout in between any process is going on……My Phone not Charging , even shown charging is going on.

  • I brought yureka in feb 15…it giving so much problem…my phone get blackout in between any process is going on……My Phone not Charging , even shown charging is going on.

    • I brough yureka in feb24 2015 it given so much problem on this dives , dear friends please don’t go this dives and waist call center and service center

  • such a fraud company and fake promises done by baljeet manage of yuplay and neither give a single responses to me, there ceo team never called me. don’t trust them I have lost my yureka plus device. they have taken my product and not give response now.

  • I have send my Yureca phone for repairs from Nov 2015 up to19feb 2016 there is no reply me what can l do to go my phone I spend about 400₹ calling to your service centre number &I am satisfied this type of behaviour of company. You are cheating me that is not good

  • I have send my phone to your companies authorized service center at rajahmundry, they kept it for 40 days and didn’t replace its display. Any the worst part is now its booting setup is also corrupted… However, after unlocking the phone I have found some unknown person has used my phone…I though yours is a great company before buying yunique but, with this level of customer service ITS BETTER U CLOSE UR FIRM INSTEAD OF HARRASING UR CUSTOMERS..

  • Feeling frustrated … Yu Yuphoria stopped functioning since December 2015. As per customer service , they agreed to replace and Waybill for exchange generated on 15th December 2015. But, till date ( 16th Feb 2016) , i haven’t received it. Whenever i contact customer care, they ask me to wait for another 10 days. ticket id : 1786613 . Sent mails on support email , but, never got a reply.

  • My Phone not Charging, even shown charging is going on.
    This problem is come in 8 month, and very poor response from yureka customer care . Customer care provide false information, unprofessional behavior, improper response and misguiding information

    I have reported issue on January 16, 2016 however waybill number generated after 15 days. I was tracking it from last 15 days but status is unpicked. Now after 25 days they are stating that doorstep service is not available.
    I am kind of fucked up by this painfull customer support experience.

    They are untrained, never forward call to seniors, i never received call back from yureka, no status update.

    Yureka sucks. This is my first and last experience of yureka.

    I have collected enough evidence for my due diligence and now in mood to file a suite against Yureka in Consumer forum for poor replacement and repair service and failed services.

  • yestrday i update ma YU mbile aftr install mbile not booting the os and mbile not wrking wat i do…. i plan to give complaint to cosumer court.. Am stressd lot b’coz its ma new mbile… i didt expt dhs trap… nw am feel very bad to bye YU MBILE….

  • My Phone not Charging , even shown charging is going on.
    This problem is come in 9 month, and very poor response from yureka customer care .
    I want to reimbursement or correct this problem Prashant 9922888197

  • My Phone not Charging , even shown charging is going on.
    This problem is come in 9 month, and very poor response from yureka customer care .
    Ticket ref. 1898093 and waybill no. 343511833834 was generated on 10. jan ‘2016 still i had not received my replacement of handset, very poor response. what to do , i am thinking to copy this comments on Twitter so that no one buy YU product,

    • Reply ka koi kar bhi kya lega? Is blog ka YU k saath koi sambandh nahi hai. Sirf information dali gai hai.

  • i m also facing my yureka moondust cam problem it is showing only like blaring pic and not working properly …i sagest don’t buy yureka

  • Same… I am also facing charging problem with the mobile… very poor service… no proper response with YU customer care…. plz don’t buy any YU phones

  • I bought yunique on 14 oct 2015. and now it has sum problem in my cell. My cell is not charging and it gets turn off automatically and there is no service center in my locality What should i do?

  • more over they are not listining, only few sentences company change his policy so on….
    please do not purchase this kind of phone.

  • I bought YU Yureka and had some software issue. I complained regarding this issue to YU Customer support and they promised me to replace my device but its not yet replaced.
    I submitted the Device @ Micromax Service Center on 7th Dec Ref no 1968611 regards to the discussion we had on Job Sheet No : N050029-1215-21001017 and till today they dont have any update where is the device as they say they can track Micromax but not YU Phones as they just collect and send forward.

    I was informed that my parcel will be delivered by courier company but no update till.
    YU customer care number whenever I call tells to wait another 15 Days.
    I am really tired and frustated the way the support is. Is anywhere I can put this forward.

    • it’s really the same problem as mine! i gave them my phone on 12december, and till now i never get notifications, and when i call the customer care, they ask me to wait , so i keep calling to them. And last time when i called , they asked me to wait for 15days, for the last time. I dont know what to do with them.

    • same problem here
      i submit my phone to micromax service centre and they promise me that your phone will be replaced and you will get it in 25 days(max.) and they are delaying too ..

  • I have a YU phoria, I am facing touch screen relegated problems. Touch screen does not working properly. Please help to solve this problem.

  • Hi., due to booting problem I send my you yureka plus for repair before 40 days through a micromax service centre. But I never received it yet. What can I do? How can I register a complaint?

  • Same problem in my mobile also Phone not Charging , even shown charging is going on.
    This problem is come in 9 month, and very poor response from yureka customer care .
    I want to reimbursement or correct this problem. still i m not getting proper response.

  • My Phone not Charging , even shown charging is going on.
    This problem is come in 9 month, and very poor response from yureka customer care .
    I want to reimbursement or correct this problem

    • Hi,

      I have also facing same problem like Devesh And Naaz. It showing charger is connected but not getting charge. I have tried from another chargers too. It is charging from my Samsung charger @ very poor rate.Even if I left charger connected over night though the battery would charge upto 35%.

      I tried to call center but never got connected. At last I drop a mail to customer support after 2 mails they stop replying mail.I am continuously following up putting reminder but not getting any response from team.

  • Very bad service of Yuphoria, I have issue with my screen and called up Yuphoria customer care on 5 Dec, 2015 and informed me that they will replace my phone with in 24 days and I have to pay 2300 INR. I was agree to pay and I have hand over my phone on 21 Dec 2015 and they ask me to wait for 15 days. today is 25 Jan 2016 and still I am waiting for my phone, every time I call these people they have a same answer please wait for 2days. They are not willing to give my phone back, My number is 9811582269 they ever dont replay on the emails. Request every one please dont buy Yuphoria phone. go for some other brand.

  • YU after sales service is really very poor. If u think after sales service is important than don’t ever buy any of the product.

  • D/sirs, my YU yureka is off again n again,battery is heating badly. Contacted to service centre in meerut,but they told me that the software will be downloaded but the all data will be erased. Will u tell me the mathod to copy/save my data and contact No’s in mail I’d or chip. PL help me. My contact No’s in fone memory. Pldo needful action n oblige me. Thanx.

  • Dear sir
    My phone yu yureka 5510 is not work properly . In this phone many problems are Generate so sir plz contact me because i was trying to many times your toll free number 18602122122 but this number responding line busy And i was sent you a mail from my registered maid ID but they don’t even replay any emails.

    very poor services provided by Yu.

  • My phone is defective for more than a month. Within few days they gave me way bill no. and assured to replace in five working days. It is more than a month till now nothing has happened. Every time they are assuring that within few days it will be replaced. It is a worst and nightmare experience with this company. very arrogant people poor product support and indifferent attitude after selling the mobile

  • Hi All,

    Last 3 month back i have repair my mobile from yu service center they give me damage mobile and after that even after calling lots of time i didn’t get any responce from costumer care.I want to higlight this to Mr.Rahul who launch yu phoria in gurgaon if you are not able to provide the service then why are you launched the mobile.
    I don’t think this should work or not but this is the worst service center in the ncr.

  • My phone gets switched off when I receive a call! I got to replace this! I’m fed up with this phone!! And touch problem too! I wanna replace phone

  • Hii
    My mobile is heating more and hanging also.
    Heating is no problem because it’s after some time getting cool. ..
    Problem is only hanging and lollipop version is not updating…
    What should I do plz help. .

  • In yureka mobile ( mod.yu5010) front camera is not working. kindly give me proper solution & service center number . I am stay in pune (maharashtra)

  • worst phone & worst service

    very poor services provided by Yu..
    they dont even reply any emails , i placed a request 1 month before , they havent replaced my phone , every time you call the customer care they asked us to wait for another 7 days and so on but resolution is provided , in short Faltu company..

  • My name is kalirajan I am purchasing yuphoria mobile Amazon 6month using 5month battery day managed please help me my no9042570764 my place sivakasi

  • My camera, or Google play service or the screen lock stops working at any time! This irritates me a lot!
    “This song cannot be played.” This comes written for every 5th song in the playlist, then I have to skip it n continue listening..
    Sometimes the phone supports earphones, the most of times, I connect it but still it’s not connected, so I have to switch the phone off n switch on it again.
    Sometimes I can’t hear other person’s voice on call, but the balnce is deducted! Then I have to switch if off again n restart it!

  • very poor services provided by Yu..
    they dont even reply any emails , i placed a request 1 month before , they havent replaced my phone , every time you call the customer care they asked us to wait for another 7 days and so on but resolution is provided , in short Ghatiya company..

  • I bought YU yuphoria at the date of 4th July 2015. After uta update my handset front and earphone plugin point has not working well. when I contact YU care they told me reset handset, after all when my problem is not resolved, they told me exchange my handset after 15 days when I asked about my handset replacement they told you address not available for replacement when I changed address they told after 2 days we sent waybill no. but 1 week past they did not generate my waybill no. and when I asked them why my waybill no. not generate they told 2 days more need to generate waybill no. Very poor service I provide don’t buy YU handset they only time past with us . no service center in west bengal they waste your time and money too. I goes to compliant with consumer court if they in 1 week not help me.

  • Mera yu yureka ka device or mera 1 month before ka awb number h but aj tak wo despatch nahi kiya company na company fake lag rahi ha or close hona wali ha kyoki mera sa pahla walo ka bhi nahi aaya ha awb number 343511199461 ha or daily customer care wala 24 ya 48 hour bolta rahta ha mujhe lagta ha inki corporate office ya warehouse par jakar kuch complaint karni padegi

  • I purchased a Yureka plus via amazon. i am facing volume issue with it. Then your customer care generate the waybill no of 3 rd December 2015 but still i am not receive replacement.

    No one of your employee resolving this issue. No one responding of my mail.
    every time they cut phone when i was asking for date for resolution.

    this is worst customer service Yureka.

  • Dear friends I don’t tell anything I am also suffered. Pls tell ur frnds and circle don’t bring the YU phones pls share it and rescue ur frnds.me and my friends bought YU yuphoria at a same time 3Mobile’s we having different types problem’s we bought after half hours to start they told (shop) first time working all parts that’s y.my phone every time heating only I can’t touch that.friends phones camera & hanging issues wt we do fully waste of many then feel bad.but I sure my YU life maximum one month only after it burn bcz too much of heat…

  • Hi,

    I Harish Sapariya purhcased yu yureka 0n 26-02-2015, Now contineusly getting charging problem from last couple of days.

    When i pluged charger for charging, the Indication of charging is showing but battery is not charged,

    after 10% of charging again it goes down & down to 0% even if its in pluged.

    from last two days not even 1% is charged, i just spoked to your customer care representative and she guide to contact service centre,

    i got the service centre list from my nearby places but unfortunately all the contact nos are not reachable.

    Please guide what to do…

    Awaits your valuable quick reply…

  • i purchased micromax yu yuphoria but now it affects problems speaker problem & touchpad not working . plz suggest about it what i do

  • i have updaded my yu yureka it was of 73 mb when i download the update and i install it the installation complete and after it a page come of reeboting but it dosent work my mobile is not opening please help

  • I have complaint for getting my yureka replacement.They have promised to replace it within 15 days.But i don’t think so that they coud do so.They have not dispatched the phone yet and last date is tommorow.
    Then what i should do?

  • I have Bought YU+ from Amazon, on Sep 06, 2015.
    Besides it’s heating problem, and battery-draining problem,,,, it also started hanging quite often… Although I liked it’s display & sound qualities with other features also….

    And now, After system upgradation, whenever i’ve tried to put a wallpaper on the screen, after some couple of hours, it just hang once & shuts the screen for a minute, and then when it gets open again, it removes my wallpaper, everytime…..
    M sick of this seriously -_- :/

  • I am Vithal Patil from Pune, Maharashtra,

    I have never seen such type of PHALTU & GHATIYA service. I purchased Nitro A311 mobile in April 2015. & display disappeared.I put in authorised service centre on dated 7/Oct/2015. Since that day I am receiving the reply that you will get your mobile within the 15 days ………….. you will get your mobile within the 15 days. Now two months got over. Still I have not yet received my mobile.

    I am announcing to all that don’t purchase any Micromax product. Don’t take any risk when ever you are going to purchase any Micromax product.

  • My name is Arya. I have purchased a yureka plus mobile from amazon on august 2015. I had two sim cards, bsnl and reliance. my yureka plus mobile was not capturing any network coverage for both the sims. For reliance it showed some coverage occasionally. So i contacted yureka plus customer care 18602122122. They told me that there will be some issue with bsnl sim card. So I ran to bsnl office and got a duplicate sim for my phone. Then also it showed no network coverage. I again contacted customer care. They told me that problem is with sim card and to try other sim cards. So i tried airtel, vodaphone and idea on my phone. It dint work. I again contacted yureka plus customer care. They mailed me some steps to solve this so called technical error. I tried that too. It didnt work. Then I again contacted yureka plus customer care and they told me that they will come home and give a replacement for my phone. they guaranteed 15 days. After 15 days I contacted them again and they told me that Trivandrum, my place is not in there door to door service area and so i must go to the nearby service centre and submit my phone. I tried visiting the place and couldnt find any. I gain contacted them back. They told me that they will hire some courier people to collect my phone and once it reach their warehouse I will get the replacement that too within 15 days. After 15 days I again contacted them, and they told me that that policy changed and so I have to visit service centre in the other district that is kollam. I am fed up with this stupid company and now I am going to register a complaint on consumer court against them and meet some media people to make it public.

  • Yes friends .even am suffering with same here. Purchased yureka plus handset from amazon.four months back . phone not getting charge for twelve hrs also… Contacted to customer service but no results. Very pathetic service… Did a big most stake to buy this mobile. Pls don’t dare to buy this mobile…

  • I have never seen such a worst customer service by any Mobile Company..The reply comes very late on mail & too not satisfactory.. You will have to wait for 15 minutes on phone untill your chance comes & that too paid one. Company has no responsibility after selling Yureka & no idea whatever problems customer might face.

    This is the worst experience I faced after buying Yureka phone which has serious charging issues & its still not resolved. My phone is off almost full day due to no charging being taken by phone & it seems I have thrown my 9000 Rs.

    I would never ever let my friends & relatives ever try any phone of this company.

  • I purchased a Yureka plus via amazon. It was having hanging issue with it. Then your customer care suggest me to do flashing.

    I done this. but still the problem of hanging and Not responding by apps is still.

    I have purchased this on Aug 24 2015 on the launch date of Yureka Plus. But now no one of your employee resolving this issue. No one responding of my mail.

    Please update me on this topic

  • We have purchased a YU mobile handset through Amazon vide Invoice No. KA-BLR06-144105041-4548829 dated 24 Sep 2015 (Invoice attached).
    After getting the new SIM activated, we used it for few days and then the Display Touch Screen stopped working.
    We have handed over the handset for repair at your service centre, M/s Sri Sai Telecommunication, Malleswaram, Bangalore on 03 Nov 2015.
    (Job sheet attached)

    Even after one and a half month lapsed, we have not got the handset repaired. When contacted Sri Sai Telecommunication, they informed
    that new handset is being despatched by courier to our address. But the information we got from the Toll Free Number mentioned in the Job
    Sheet is that they “don’t have any updates on this”. Never expected such a lethargic reply/action from a reputed company like Micromax !!!

    Request you to update us on the status of the handset purchased for our employee and do needful at the earliest .

    • This is not an official channel of Micromax or YU Televentures. Please contact the respective service center or the helpline.

  • I got your mail as per your instructions, I followed everything chronologically but nothing happened.
    So Plz… guide me with a better option and please solve my problem as soon as possible.

  • Hi Yureka,

    My yureka mobile is hanged and I had hand over to your service center at Vijayawada, Andhra pradesh on 7th December. They said that will sending to company. What time I will get my phone again. Actually what is the max period to close the complaint


      • Thanks for valuable reply Mr. Singh, but they told minimum 1month. Is it true. Now a days phone is the first wife. So please send my first wife ASAP. And more yureka is superb. The best features and getting superb updates.
        Jobsheet num: S040366-1215-20665010


        • I understand your point, Ravibabu, but yeah you cannot compare the service of YU with other established brands. There was somebody who commented here that he’s waiting for more than 45 days already. I’ll just hope that yours gets fixed sooner.

          • Dear YU,

            My Jobsheet num: S040366-1215-20665010, still not resolve this issue. We have buy 22 mobiles yureka/yuporia to official use. And my collogues also using 7 mobiles. How can I suggest to my next purchase. Waiting for reply.

            Ravibabu K.

  • I had submitted my phone to Micromax service center on 05.11.2015. More than 45 days passed and 20 visits to the service center have gone and I am yet to get any response you.

    my service ticket number is E010229-1115-2013-8281DTD.05.11.2015.

    If 45 days is not sufficient time to service , then can you please indicate when I can expect my device back.

  • Hi, This is regarding my Yu Yunique purchased end september (3 months back.). In November month itself the phone got dead and now not even starting.
    1. On contacting customer care, I was asked to go and check my phone at service station. I went to Micromax service station and I was told that its technical issue the phone is dead and I must contact Yu yunique service center directly.
    2. I registered my complaint for replacement of my device with service center on 26th November.
    3. The way bill number got generated after almost 10 days on 4th December 2015.
    4. Today 19th December I am yet to get my device replacement.
    5. So many phone call followup but I always hear lies that it will take only 7 working days for the device to be replaced but fact is even after a month I have not received my replacement.
    6. This is pure cheating and not inline with company’s much hyped policy of door step device replacement within 7 working days.
    7. I am planning to visit consumer court next week itself as I feel my complete money is wasted in this product

  • First of all, Thanks a lot for the great service by you. NO call attending, No reply, No proper Service & specially faulty product as expected!! GREAT JOB for wasting my time, money, Energy & keeping me on false commitment..

    I have purchased yu Yerka mic problrm and music player not working warranty period I have waybiil no but phone not recived no mail answer every day new commitement custmer care no solution

    I hope at-least you people can help me out & solve my issue after seeung this mail asap..

    No – 8437173213 (monsterd grey)

      • YU- Service center is not available here and my location is M.I. Road, Jaipur and when I visit Miocromax service center they are unable to entertain my query.

        So Plz.. guide me and solve my problem.

  • hiiii
    i am dhiraj hail from chapra bihar thats my yureka phone is working condition but problem is hanggage to my phone and charger not working condition and battery backup is very poor pse solve my problem and acknowledge to me sir i again request to sir my charger is change and further guidelines to me. regards /////
    thanking you sir

  • Hi
    This is to inform that you my yureka handset not working well any time the phone hangeg so much and some problem for handset may call the customer care number but they will not attend the call and i have warrenty card so pls you can change my hanset .
    thank you

  • Hi
    This is to inform that you new updation my on handset but its not updated my set .modle number is YU 5510.
    Kindly do the need full….

    Sudhir kumar

  • sir my mobile has start but do.not respond anything so.please say this problem my contact number is 9770715002

  • plzz help…!!!
    my audio jack is not working n I m unable to contact customer care service of YU at least YU must establish their. service center in capital cities of India else stop doing this forgery Wid customers

  • Sir merea mob. Hang ho gya hai or warranty period me hai Iska process kya hai ab mera phone dead pda hai pls help me

  • Hi YU!!

    First of all, Thanks a lot for the great service by you. NO call attending, No reply, No proper Service & specially faulty product as expected!! GREAT JOB for wasting my time, money, Energy & keeping me on false commitment..

    I have purchased Yuphoria on 5.12.15 from SSB, JM Road, Pune, & Before that I had purchased same mobile with heating problem which was replaced by them on next day… AGAIN in 2nd handset, there is a problem of audio jack and I have submitted to Infinity Solutions service center(Narayan Peth,Pune) on 7.12.15. I was told that It will be replaced in 3 to 15 days ( which is very long period just for replacement), I am still expecting call or proper service from you (which is again a Illusion).

    I hope at-least you people can help me out & solve my issue after seeung this mail asap..

    No – 911476052524121 (black+silver)

    Invoice No – RR1504


  • my battery has lost its capacity to store charge.my house is @ thrissur and wat want to do for it to get serviced?

  • I am purchased yureka in few months ago
    but no earphones in my box,its very bed..
    I need earphones of yureka

  • I was tried to calling many more times to customer care no from my phone & some other device also.But I m not able to contact.There is wrong no which was in my phone given inbulit & also given on site.There is no reply on email.Plz give the right no & give the proper service

  • my phone display is not working properly . m mail bhee kar chuka hu kai bar magar koi reply nahi aaya m media m hu
    muje do minut lagegenge compny ki dazziya udanne m . zaldi mera phone theek karo

  • Sir I am purchase your brand fhone yu yunique on 8 November
    By snapdeal
    But sir snapdeal give me a Chinese fhone
    In aback side on a fhone made in China
    But I know your fhone made in india
    So please change my fhone
    Never u change my fhone so m going to consumer court against you
    Nd snapdeal

  • Dear customer executive,

    This is to inform you that I, Rahim Khan had given my mobile (Yureka-AO5510) for service on 30.10.15, scanned copy attached for your reference. On contacting several times, there is no response from your end.

    Supposed to delivered my device within 15-20 days, but till now i have not received. For this kind of simple rectifications so many days you people are taking. I don’t know what kind of service providing to customers.

    Immediate my mobile has to be rectified & delivered, otherwise i will make big issue.

    Hence kindly let me know the status of service and time to collect the same.

    Job Sheet No: S010088-1015-20017769

    Given Date: 30/10/2015

    Rahim Khan

  • I have updated successfully my phone.
    But still not display when outgoing and incoming calls.

    I want to replace my phone.

    Please tell me nearest service center.

  • software problem when updating and dialler is not opening. phone is getting slow.asking for cyanogen recovery.updated to 5.1.1 lollipop version but asking for cyanogen recovery.my area pincode is 523105.please send the service center details near to me.

  • Main yuphoria last week liya but mujhe apne phone mein cyanogen os nhi mila mujhe apna phone cyanogen se replace karwana h toh main kya karu

  • i have purchased your company mobile which is still in warranty period. my phone was out of order due to repaired piece and not the brand new. pleased send me brannd new mobile.

  • My yu yuphoria was working very great. But today i noticed that the display is not working and anything is not coming up on the screen as well. So can you guys get me a replacement or repair it because i really.liked the device. So plz reply!.

  • we are completely mad to purchase these mobiles. I was passionate to collect these group mobiles like Yureka and Yuphoria but all these mobiles are very worst than china mobile. Chaina mobile is very better than these company mobiles.

  • I purchased the YU mobile 6months back and from last 2 days the speaker sound is not working properly. All the sounds ringtones, music, all other audio’s are not played clearly.

  • I’ve been facing problem with charging since 2 days…it’s taking lot of time for charging. In fact it charges only 10% in 1 hour…how can I fix this issue..??

  • I want buy a new YU yunique mobile for 22 days. My mobile is super. But only lase hanging problem. Long time using the mobile automatically is mobile was locked. Do you pls solve this problem .contact from 9087268848 what’s up no….
    By -Nellai…

  • Hi,

    i am fed up trying to reach you people can you respond us on any of our number – 9884973483/ 9841647520.

    This is a really unacceptable service provided by this company.

    Kindly respond.


  • Hi team

    i purchased YUREKA phone at amazon in Month of May 2015 for 9000 Rs.
    I am facing serious issues with the phone .
    Dialer is not opening
    settings not opneing
    gallery not opening

    I submitted error report also from my phone

    Customer care number is not working not working though i am calling in correct timings


    facing issue since 2 days. no one is responding.

  • My yuphoria had a software problem. So after writing many mails they replied after many many days stating we will replace your trans receiver without back panel also. And they gave a tracking details. Now when they told we’ll replace only the receiver what I understood is that they’ll give me a refurbished piece. I want to know clearly what is yu trying to do give me a new piece or a refurbished one??????? Also if they replace only receiver the imei no’s will by changed then in future if any problem how do I claim the warranty if imei no’s are changed. Yu give a clear cut idea. No reply no phone call and all from their side. What kind of service is this.

  • Complaint on consumer forum website.
    Rubbish handset with fooling marketing.


    I am an user of Micromax Yureka plus phone . I had purchased this handset ( YU Yureka Plus- Alabaster White ) on july 24th 2015 from amazon.in, and i am facing issues since the day i got my phone.
    I contacted amazon.in as well as yureka plus customer care center and they assure me an assistance but even after resetting the phone several time, the issue was unresolved.
    After calling numerous times, they took my complaint and got my phone replaced with a new handset.
    I was beyond happy with a new set, thinking that the problem is gone. But it was my misfortune to think so. The phone came with the same issue and i am assuming its a default problem in yureka phones.

    I again contacted amazon.in and they asked me to contact ( yureka Company people) in order to get my money refunded.

    I did the same and contacted ( Yureka helpline ) They rejected my plea and told that they cannot give a DOA certificate which will help me get my money refunded from amazon.in . I am feeling helpless. Please help me out of this situation.

    I am an employee, hence i do not have enough money to buy another handset worth thousands.
    I request you to please look into the matter and help me as i am feeling disappointed after this incident.

    Below are my purchase details :

    Order : 404-1737185-411556

    Product name : YU Yureka Plus- Alabaster White

    Received on : 3rd aug 2015

    Price of the product : 8999

    My contact number is 91-9643547458

    Please look into the matter and help me .

    Thanks and regards

  • I purchased YU Unique phone in last month now phone is having problem on screen ,I contacted to customer care number of times but they are not responding to mails. It is worst experience with me.

  • sir i am used yu yureka phone and it now that was problem for andriod 5.1.1 version. now mobile was displayed only recovery options not other uses. so please how to software problem my area pincode no 624005. which service centre in my area and details

    • Name : M/S Indiraa Communication
      Address : Door No,61, Anush Complex, Amc Road,Dindigul
      Post Code : 624001
      Mobile No : 9245118888 Phone No : 0451-2423524
      Email id : [email protected]
      Working Hours : Monday to Saturday [10 AM to 7 PM] (Except National and Public Holidays)

  • Whenever i am trying to find out the service center in Bangalore , the drop down is not working.
    Can some one tell me the service center location in bangalore.

  • Hello sir main YU euphoria 5010A mobile phone use Mar RHA hop mere phone me headphones work nahi Mar RHA hai kya meat headphone replaced ho jayega aur kaise pick Marne me life aayega uske bare me details bataiye.iss phone ka display jab videos play karate hai to kabhi kabhi blank hone lagta hai .aur sabse Bari problem heating hai iseke back side me Babur jyada heat ho jata hai.pllezzz…plezzz…sir solved kare.

  • All of guyz listen dont buy Yu products salle chor hai ye .. Kangal kahi kay. .. Mera yureka 27 -8-15 ko jammu kay micromax kay servise centre mai dia tha unho neh kaha ki phone delhi bhejna hai. Aur yureka call centre ki maa chud rahi hai line busy kar di… Hamara paisa ye china kay madarchod kha gaye.. Yu company mijhe phone kar +917298315112. Aur jammu mai koi service centre nahi hai choro ka. Salo hamare mobile bhejo Mera paisa tumhe pache ga nahi. Bhukamp mai tum sab mar jao.

  • R, sir
    I bought the YU yuphoria by online shop the product is damage and in this phone have problems of screen flash the blue color and camera problem plz can YU help me

  • mera yu yuphoria 5010A ka headphones work nahi kar rha h aur ye phone bahut overheat ho jata hai kabhi kabhi sim bhi kam karna band kar deta ha.maine ye phone amezon se 16oct 2015 ko mangaya hai iska kya mera area ka pincode 600077 hai kya pick karne aa sakta hai plezzz..pleazzz help kare sir.

  • Mera Yureka Cell phone Dead hua 5-09-2015 Or av tak kitna baar call kar chuka hu bolta hai sab aapka set pick up karke aapko jaldi se jaldi helf kiya jayega av tak kuch nhi kiya sab 2 manth ho chuka hai ab head office hi Jana padega

  • im from vellore, i bought yuphoria mobile in jun 7th, now my touch screen was not working, what can i do, where is service center, i have one year warrenty card.

  • Mera yu yuphoriya 5010

    Mera mobile pick-up 27,november 2015 ko hi hua h.
    Abhi tak mujhe return mila nahi.

    Aur me Rs. 2299 pay kar raha hu fukat me nahi leraha hu.
    1 week se call try kar raha hu call busy pe daal k rakhe tumlog

    Ek baat dhiyan me rahe yu compny ko…
    Agar mobile Monday 16,november 2015 tak mujhe received nahi hua to me
    Head office ja k police component karu ga..

  • i have facing an problem on installing custom rom in my mobile ,my
    mobile got hardbricked cant recover pls help me to recover my mobile
    from this i love yu product it is pretty and affordable nd
    comfort……pls help me to relieve from this situation ……..reply
    me soon
    contact no-7200239440

  • Hi,

    We have bought the YU phone in the month of May 2015 and by the end of August 2015, the phone automatically stopped working today. While contacting the Customer care of YU there was no response for a period of one month and later they responded stating a new battery has been dispatched, kindly chekc with this.

    After checking with the battery still no change and when we wrote back to them still there is no response. I really cannot understand the Service of this company.

    Kindly anyone from the company contact us (9841647502, 9884973483) otherwise we would be forced to take other actions.

      • Hi,

        Firstly, I thank the customer support for there response via phone call.

        As advised by them, we checked with the authorized dealer and they mentioned that the phone will not be accounted in warranty as this has been checked by the normal service center. And the charge to repair the phone is Rs. 2250 which is really unacceptable by us as the phone is completely in warranty.

        Since there was no communication from your team end and we had to have a solution for the phone to communicate (also no spare phone) with others we tried to get a solution from the other service center with no success.

        This cost is really unacceptable, so kindly check and help us with the solution.

        Look forward to your immediate response.

        • Please understand that this is the policy of every company. Any unauthorized repair is not allowed and I don’t think you’ll have any luck getting your phone fixed for free. Still, you should try contacting the helpline.

  • I recieved a defective yu yunique….gave the defective item to service centre for replacement.. Support excecutive told me that phone will be replaced within 15 days but so far it has been 22 days…. I dont have any any idea how to track replacement. Of the phone .. Plz tell me how to track the phone….

  • Hi ..
    My yureka Mobil is going hanging 4 to 5 time in. A day & voice is not hearing clearly . mobile is going 2 heat soon ..also opp clients so much off time didn’t hearing my voice …

    Am complaint 2 time in Yureka customers care but they giving some tips & updating plans ..but it’s not helpful .in my Mobile problem is going on.. am so much off disappointed about yureka .

    1st am using Maicromax canvas 114 it’s too good after am using Yureka because of Maicromax company will tie up with this company .
    Now Yureka is didn’t given good service 2 people..Yureka & Maicromax name also going down because off yurekas bad customer servicing in Bangalore.

  • my yu yunique phone does not catch network anywhere i go, so please tell me how to get doorstep service replacement on this piece.

    • As the company does not accept warranty for water damaged devices, you’ll be needed to visit the service center and get a paid service.

  • Poorest customer service I have experienced.I have send my phone to replace before 1 month ago but still I don’t get my replaced phone from them they don’t give my phone to courier service and extend time whenever I contact to customer service.do something pls deliver my phone as soon as possible

  • I Had purchased new YU Yureka Plus on 05th Oct 2015 Through Amazon.in

    The same was delivered to me on 07th Nov 2015.

    The problem in my Phone is coming from today’s morning (Phone Automatically getting OFF and takes around 45-60 min to Restart and again getting off in 15-20 min)

    • You should get it replaced from Amazon. Explain them your problem and they’ll hopefully book a return for you.

  • my yureka has been totally dameged due to accident.i still have warranty.can i have it replaced?will i be charged for replacement?

  • My phone is taking around 3-4 hours to charge full! And pics songs or videos get corrupted!! 5 months old phone..! Serive center not answering calls! Phone located in Mahim… Please mail me how to rid of this things!

  • Guies my suggestion is don’t take YU yureka

    phone it having lot of problems plz plz plz

    Don’t take following problems

    1 very highly heating

    2 camera issue

    3 Hanging Issue

    4 Battery Drain Issue

    5 after that customer care do not helps to us

    they giving very bad steps which is nothing

    helping to us so plz don’t take I suggest take


  • I bring yesterday YU yunique mobile from snapdeal ,, its have heating problem ,, my money is wasted from YU company

  • Dear Sir, I sent my phone two weeks ago. It has been received by the service centre and has been there for 3 days as per as the courier information. However I received no notification from you. How can I call them up and ask about this?

  • How can I know about warranty of Yu Yunique mobile phone, which I purchase from snapdeal on 31/10/2015 but snapdeal have not provide any warranty card or on invoice.

  • My phone I.e YU unique is autolock at time of working after it all the setting of display is changed. I called service centre many times but no one tell me the solution.

  • Im getting blurr sound when im calling from my yu yunique mobile.
    I bought it last 2 weeks back.
    How can i solve this problem.
    Im from kadapa dist. Andhra pradesh

  • I have a problem on yuphoria , I.e signal problem, I don’t receive the signals in side the any room r apartment .

    Any ( door ) / service center is near to BTM layout in Bangalore

  • Dear Sir My Phone is Damage in Display no see the numbers so my display has stopped working,can i know is dr any door step service available at my location-Narsampet-506 132, Dist: Warangal, Telangana State

  • I bought yuphoria. I had a prb with its ambient light sensor. I contacted yu they were very responsive to my mail. They gave me an assurance that theyll replace my mobile. Afterwards also my prb was not solved. But now when I mail them no reply no call. Yu service is trying to cheat people with its online services

  • We used the Yuerka Plus Phone.I Am used before 2 month’s So it’s have automatically problem.
    So can u help me,and issue me this phone battery and Adopter and USB cable.

  • At the time of working on my phone I.e. YU unique is not working properly. Phone is autolock after 1 or less than 1 min. and wallpaper setting is changed. Help me to solve this problem . phone is 1 month old.

  • Mere phone ka charger damage ho gya h mene care par call ki to number does not exist bolta h ab m kya kru

  • my yu problems
    1,am getting heating problem during calls.
    2.sometime some apps are skipping(not displaying at all) whenever i reboot only am able to get..
    3.somtimes not getting ringtone and displying while incoming calls.

    please reply me ASAP through mail

  • my Yu Yureka was working good for the last 5 months but for the last 5 days it gets heated up when i am not using it and the battery gets drained with in 1 or two hours and I am unable to use it. what should I do?

  • I got mobile YU ureka from shopclus. Com it’s defective .getting more heat,and paging during video and audio play.company say contact to service center about replace or refund how I solve my problem?

  • I m not getting clear voice on either side. The person listening feels that the speaker is on what to do?

  • Can you please tell meh the charger specifications for yu yureka..actually my original phone charger was reducing the battery even while charging…. I throwed it out… Now bought many but none is working…please tell me the voltage..ampere etc… Or suggest any charger …please

  • Dear Team,

    We are facing lot of issue after updates of lollypop OS, Wi Fi not working, hotspot not enabling & etc…

    Even customer care number is saying wrong number & unable to contact or unable get touch with internet also for offline support file in internet.

    Who can help in this regards…

    Thanks & Regards,

  • I got damage in touch of yurekha mobile in accident ..I want repair it .pls help me to contact customer care.

  • Mera yuporiya mobail amozo se mangwaya par problem he is me screen touch krne par bhi on nai hota he or botun dbane par bhi nai hota he bohat bar karne par hota he kya karu me thane .Maharashtra me rhata hu plz problem Sol karo meri

  • My Mobile yureka was dead from last 3months I call YU care they said for some verifications and I clear that now don’t replay from YU care and the service is very bad I call 40 to 50 times BT no response…
    And now mobile is not in working condition …..YU service cheat with me its a fake company…and you Mr Rahul Sharma plz help me…. my 9000 was west or not…..

  • Sir my ticket no is 1519339 a am wait for 5_6days wihin 48hours above and i can’t give the way bill no please generate my way bill no seriously

  • my yureka is in complaint and pickup for one month(02/10/2015) but till date not replaced the same . pse replace my set due to i am facing sevaral problems.

  • Sir my YU yureka is having issues with its proximity sensor I contacted the YU care they suggested me to perform a hard format process even after performing it the problem still remains .sir i need to know that whether there is an authorized service center of YU in jharkhand state or not

  • I recently purchased a yureka plus. To my surprise it comes built in with Kit Kat base android version, I want to convert it into Cynogen. Can I get it done at the any one of the service centers ?! Thank you

  • Sir yureka mobile me suddenly touch kam nhi karta or 2;3 hours bad apne aap kam karta h kya kru sir place sujjest me

  • Sir mere pas yureka mobile h Jo kisi friend se liya h mere pas uska Amazon se Jo bil aaya h WO nhi h or NA hi mene order kiya tha Jo email id WO nhi h but
    Is mobile me some problem hoti h to mujhe bill ki jarurut h to me use kese lu

  • i had purchased yureka plus..but facing one big problem that is camera..when i take a photo in flash or in low light, the quality comes in pink,,plz help how to fix it

  • I live in jammu & kashmir… I spoke to Yu excecutives i was told that ur phone will be replaced .. My adress wasnot available for pickup/delivary so i choose to get it replaced at any service centres in j&k… But the first problem is i contacted one of the service centres & i was told ur phone will be replaced plus i asked them have u ever done it/replacement they replied no…. Secondly are they relaible as they are thrid party service centres not officail

  • sir..
    i want to know where is YU customer care gallery in mumbai . bcz i have a prblm yu yunique i want to same
    thingh cahnge

  • There is problem in my yureka mobile, its camera is not responding and battery problem please give me customer care no or service center no.

  • I purchased yuphoria yu5010 in October and I’m facing a problems of wireless connections it affecting a lot to me.. I suggest people not to buy this fucking phone. Its a very bandal phone this a worst experience in my life to my this kind of phones.

  • when i switch on the yu yureka pluse after 5 ya 10 minutes the phone is automatically restart so many time and the phone has been heated as well.
    what shall i do for this problem??????
    give me reply

  • You all of you listen carefully…
    Yu company choor company h
    Service sab se zyada ghadiya hai
    2 month se mera mob pick-up nahi kar pare adress contact no. Dene k bawajood…
    Yu ki koi service center bhi nahi jaha jaa k kuch bol bhi sake…
    other mobile phones ki gallery hoti h n all that…
    Me to bolta hu band karwa do company ko hi

    • Actually, you recently introduced some service centers. You should try visiting one nearby you and see if they offer some help.

  • I purchased Yu Yuphoria phone and struggling for last 10 days. Customer Care is not able to help much. I am not able to do or take call. this is really bad experience buying Yuphoria phone.

  • sir , this is sandeep . i have purchased YUREKA AO5510 oin January 2015, by ONLINE through AMAZON . now iam facing too many problems with it
    from last 9months continuously ONE by ONE like
    1) NOT charging but shows CHARGING,
    2) HANGS,
    3) Runs SLOW,
    5)APP Updating Continuously,
    6)BATTERY Problem -discharges even while CHARGingHEATING Problem

    • Please follow how the service center instructs to you as the money is not refundable. For further details, contact the helpline.

  • I want to know about the quality and product review of yureka mobiles. Also about the service and repairing of mobiles. If I face any problem where I go because I don’t know about your service center . I belong from jind please introduce me about your all services near jind/Panipat/karnal. I Hope you will consider my problems and try to solve it. THANKS

  • Sir
    I had purchased micromax yureka online by amazon .Now I am facing some problem I am unable to receive and make a call .
    How can I go to service center . I don’t have hard copy of invoice . Only order details are there in mailid

  • Dear All,

    pls suggest on yu yureka plus for buying, who is using this phone pls share feed back for purchasing

    • please don’t buy that phone. am using this phone since 1 week battery backup is too worst phone is not working properly and camera is worst. i suggest this i snot the right mobile to purchase.

  • I had given my mobile for repare in micromax gallery in old panvel, but we had given wrong address so the phone has been misplaced

  • So if you have service centers in Guwahati than I can purchase YU products.. I am scaring about the service center actually

  • my yureka screen was damage .i call customer care he said i will pay rs 2999 he will give me new phone . he pickup my phone from home and give me a complain no 1396768 .after 7 day i call costumer care he said nothing and give a another complain no . 12 day have pasted i cannot receive my phone what can i do how to check my phone stetes.

  • only damage Yu Yueka Plus Moondust Grey mobile sets are sold by Cloudtail India Pvt. Ltd., Bangalore through Amazon

  • this phone is very very bed and i wish to all person never buy this phone it has many problem in funtion and other pls pls pls pls not to purchase this phone and money waste. not to work properly and all time i have face problem

  • i have brought my yureka 2months before it has hardware problam i have taken to service centre they said to repair it i will take 50 days can i get before 50 days

  • I have purchased a cell phone YU YUREKA AO 5510 through amazon.in and unfortunaltely the display has broken. Now I wish to replace it. I am ready to pay the full amount of cost. what shall I do to get it replaced.

  • YU mobile is good but service centre is not available I have taken micromax yuphoria but speckar is not working for that I have contact doorstep service but they are giving useless guildeline and refuse to come for service.now I am bored to contact because contact is wasreles.so I tell all of you please check the service centre available or not before buying mobile.
    If any one have solution this YU mobile problem please tell me

  • I bought yu yuphoria phn last week but my phn not connect charging . it look like a dead phn or customer care not provide services….. ### ***BLEEP***

  • iam purchaging yu mobile in snapdeal
    display was not working properly
    my address palakollu .andhra pradesh.
    plz suggest custmer care center near vijayawada

  • i purchased a yuphoria before teo days… its speaker is not working… plz suggest any service centers in kochi….

    • If it is still within the Amazon returns window, it is better to return it rather than going for a service.

  • my mobile gets hanged and I bought yu5010 last week only what can I do while rebooting also it gets hanged and while using it gets switched off

  • I am Ranjeet Ghodake ,Purchased YU Yureka Plus from Amazon 0n 16 September 2015,
    My mobile screen is cracked in easy way kept in pocket ,also its battery draining problem with heating phone ,
    YU no but if the service level is like this ,how can we get solution for any service problem .

    required urgent solution on same.

    Thanks & Regards,

    Ranjeet Ghodake

  • I have purchased my mobile on feb 2015, now i am facing that my battery is draining so fast and taking more time to fully recharge.

  • I had parches “yu yuphoria “ mobile from amazon
    But today same mobile automatically disappear all icon & showing on screen only “yu powered by android.
    please give proper feedback.

  • Dear sir
    I had parches “yu yuphoria “ mobile from amazon order no =403-2871466-4786764 on 13th jun 2015
    But today same mobile automatically disappear all icon & showing on screen only “yu powered by android
    Please help me what can I do
    Give me Mumbai anyone customer care address

  • I have bought YU yuphoria before 3 months. Iam facing problem with my front camara. When iam taking selfi the screen turns in to red and black spots, the face is not visible. I had contact the customer care. They told me to rebot my phone,I done it. But iam facing same problem after doing rebot. So please give me a suggestion. Mail me sir

  • I lost my YU YUPHORIA last night is it possible to get warranty for my lost phone …?? Someone Please answer me..!!

  • Sir I perches YU mobile but mobile very times hang so please send service center address in maharastra

  • This is a third class product, i bought one yuphoria one month back and that got faulty before few days. i contacted to the service center and i was shocked with their reply (you will not get your device before one day, sometimes it takes two months also). after that i mailed to the reply by the yu support team was also shocking that (Please co-operate with our service center, this is our company protocol and we can not do with the timing). Now i want to ask to yu team that one month time to repair a newly bought handset is the revolution to Indian Market….????

  • I buy yuphoria mobile. I am facing issues sometimes getting mobile hang and dual sim disconnected the network. And contacts are not supported also brigthness issue Please send me your advice.

  • I have purchase the Yu yuphoria but when I do the brightness fully low. The phone screen turns black and I could not see anything and after restart face the same problem…
    So Plz help it out….

    • just go to display and lights in settings and then cturnoff the brightness based on day light option it will solved

    • just go to display and lights in settings and then cturnoff the brightness based on day light option it will solved I am also have such issues.

  • I have purchase YU Yuphoria but I have not got cyanogen 12. So its original product or not. And my android version is 5.1.1. So its genuine or not plz let me knw

  • I buy yureka mobile. I am facing issues sometimes getting mobile hang and Mobile data disconnection and dual sim disconnected the network. Please send me your advice.

  • hello sir/madam … i have yureka mobile in that mobile i have some accdent problem and my mobile touch hai broken and it not working so i want to service that mobile..

    • It is normal for a phone to heat up when used. Do not worry and continue using. You might want to underclock the processor a bit if you can’t bear the heat.

  • I purchese a yuphoria divice bt my display is broken my refrance ticket no is1356519 can i know when my divice piked because it had 20 days gone and yu custmore care it will picked up soon form 5 day yu door step service is like a govt. service if u are not abele to give your custmore good service change your service type

  • I have installed a stock rom in my yu yuphoria. after installing it suddenly the mobile switched off and wont turned on
    I used many solutions to flash the software…but no result.No boot options are showing and no fastboot mood.it is like a hardbrick .I want solution very urgent regarding this problem

  • My yureka phone suddenly switched off and not getting started again. I took it in february 2015. Can i replace it

  • Last two weeks later I complaint my yuphoria loudspeaker issue and after YU cust.. care says my divaice change in 1to2 days but yet time till not any couriers service provided for me to door step plz help because my mobile is without ringtone bell my ticket no. 1384783

  • One thing about yu yureka is if you have some problem in this phone they will replace your phone with an old phone not a new one…… And before this they will make you a mobile phone engineer. like ho to boot your device ,how to reset it how to update it etc…….

  • My phone is problem hiit aor haing app log problem shol nahii karte nahi mel ka jawab dete ho app ka phone aor app log vekar hai 7_8 din ho gaye magar koi sunta hi nahi nahi koi sahi jawab detha hai band kar do is kampni ko

    • 01413325300 this number is customer care number

      any query pls call this number and your problem will be solved

  • i have purchased Yureka mobile in Feb 2015 month,just one month its working proper but from march month i have face lots of issue regarding battery connecting,mobile hang in every minute.
    from last month in a day i called three time to customer care to Yureka for this issue.but they didnt reply to me.
    so please do the needfull in next 2-3 days i want reply from Yureka another i will go to consumer forum against the company.


    • 01413325300 this number is customer care number

      any query pls call this number and your problem will be solved

  • ***BLEEP*** Maine 1 thousand k aap k call kar liya bus an case karna baki hai pyar se aap lok samjta nahi na mail ka koi jawab an bhi koi solution nahi hua t aap logo par case hai bus

    • 01413325300 this number is customer care number

      any query pls call this number and your problem will be solved

      just try friends

  • My problem is datacable not connected and not charging the mobile I have requested to please change the datacable thankyou

    • 01413325300 this number is customer care number

      any query pls call this number and your problem will be solved

      just try friends

  • We have used Micromax Yu Phoria 5010 moible last 3 Month. But My mobile is not working in properly problem creating is Unfortunately,Google Play services has stopped & Unfortunately, the process com.google.process.gapps has stopped. So please solve my mobile problem. Problem created on 26/09/2015 many problem in this mobile after 26/09/2015. Mobile Hang Problem, Charging problem, Gallery problem etc.

    • 01413325300 this number is customer care number

      any query pls call this number and your problem will be solved

  • I have purchased a Yuphoria mobile and i did format this mobile a few days back then i found after the done format picture quality get too bad of mobile so please suggest me what i do and provide the service center address of jaipur.

  • i have purchase yuphoria mobile.some time I feel my mobile is not working no display then very hard push on lock button…so this mobile is a sensor problem…please check my mobile

  • I have purchase yu mob infeb 15.i feel now and then i face problem like hanging sometimes screen locking no respince on touch screen..now facing problem photo or screenshot not saving. In galary or if wants to deleate photo from galary it display unfitunatly galary stooed. Tried to contact yu cust care but sys no not exsist.i Feeli have done mistake by purchasing this mob

  • I purchase YU yureka phone in amazon. I have prblm with video camera. in my ph video was not recording. its very inconvenience to me. plzz any one can solve my prblm

    • 01413325300 this number is customer care number

      any query pls call this number and your problem will be solved

      just try friends

  • Reference Ticket id: 1353214 YU YUPHORIA PHONE BACK SPEAKER NOT WORKING last three day two time call on 1860-212-2122 but still not get solution. what i do now.

  • I have yu yuphoriya phone puchase on the date of 18 jun 2015 from last 13 sept i have problem with back speaker. i have call to 1860-212-2122 this no the are reply for hardware reset formet , also given flash and procedure to reload software but after all this procedure my phone back speaker not working. now last four day i have call two above no but they are not reply.

      • 01413325300 this number is customer care number

        any query pls call this number and your problem will be solved

        just try friends

    • I have same problem as you back speaker not working but YU care have no problem about there costumers because costumers are responsible to bought this cellphone but I can’t suggest to any one buy this mobile

    • अगर आप को किसी से दुश्मनी निकालनी है
      तो उसे युरेका उपहार मे दे
      18602122122 फोन बंद है 14.20 Date 8th October 2015

  • yu customer care phone is to costly. all most time we have to wait for 2-3 min for waiting call. every time need to inform all back correspondence. very poor service.

  • I have yu yuphoriya phone puchase on the date of 18 jun 2015 from last 13 sept i have problem with back speaker. i have call to 1860-212-2122 this no the are reply for hardware reset formet , also given flash and procedure to reload software but after all this procedure my phone back speaker not working. now last four day i have call two above no but they are not reply. i suggest to all people pls do not buy this phone. there service very poor.

    • 01413325300 this number is customer care number

      any query pls call this number and your problem will be solved

      just try friends

  • I will purchase a Yu Yureka mobile phone through amazon, my phones display doesn’t work. So, Please give appropriate reply…

    • Hello Madhuri,

      same problem is here. I’ve goes to service center and replace a new cell phone by yureka instead of old.

      so you can try and they will help you.


  • Phone is 70 % good but there are some issue with services, they are not providing proper services. As i have problem with hardware issue still they are suggesting me to flash your phone and after that we can go to the next step. Without flashing they will not providing further services and still i’m facing issue with my phone but no one is responding from there.

  • Reference Ticket id: 1247128

    No Reply found from ‘YU Support’ “[email protected]” from 15 Days even so many reminders send to them. i am following up by approx 1 month for not working of charger & Head phone.

    No Senior person read mail from YU Customer Care

    No Toll Free No to talk with him. given no. 1860-212-2122 charged 15 Rs. per/M & for 1 call takes time 30 Min.

    anybody suggest what i do.

  • guys i ‘m about to buy this phone but after read comments of user of this phone I came to know that this is not a good phone for me.
    so I’m not buy this phone.

  • Complaint no-1325770
    Regarding : Camera is not working & Camera Icon also Deleted, this complaint registered by last 15 days ago
    till now bloody fuckers not responding, when i called helpline service i getting same feedback “you could wait either two day’s”
    if any body have a suggestion plz suggest me to solve this issue.

  • My yureka phone restarting issue complete 2 month duration .your service is very badhave a Yu Yureka that is 4 months old. The phone screen goes blank on receiving a call. After this, I cannot receive the call as the screen went black/blank. I called customer care. They asked me to go to calibration and tried calibrating. No change. Factory reset, no change. Hard factory reset after entering recover menu, no change. OS re-install, no change. Finally, they concluded that this is a Proximity sensor issue. Since the phone is still under warranty, they need to get me a replacement phone. I am still to get this after 2 months.
    This is the crappiest customer support I have ever come across.
    Also, I am told that “actual service centres” will never give me replacement. How is this for Customer (non)support..

  • sir i am having charging problem in yureka phone i bought it this june only sir plz help me send ur door step team i am in kharghar

  • I have a Yu Yureka that is 4 months old. The phone screen goes blank on receiving a call. After this, I cannot receive the call as the screen went black/blank. I called customer care. They asked me to go to calibration and tried calibrating. No change. Factory reset, no change. Hard factory reset after entering recover menu, no change. OS re-install, no change. Finally, they concluded that this is a Proximity sensor issue. Since the phone is still under warranty, they need to get me a replacement phone. I am still to get this after 2 months.
    This is the crappiest customer support I have ever come across.
    Also, I am told that “actual service centres” will never give me replacement. How is this for Customer (non)support.

  • i yureka mobile got damaged, there is no service given, even after i m ready to pay for repair, its worst customer care service, you never buy this product in future you have to suffer.

  • Dear Sir,

    My YU Yureka phone is not working properly. Screen blackouts as the call came. I can’t even see the caller’s name. Calls drop frequently (no network issues). And I don’t understand how on the earth a phone with 64-bit octa processor and 2 Gb RAM can hang! but yes, it does hang almost all the time.

    Please reply me asap.
    Thank you
    Navneet Singh

  • Dosto yureka ka koi bhi mobile mt lena sale bkwas company h support thik nhi h.or koi parts agr miss ho jye to bo bhi nhi milta h .

  • My phone is dead since last two and half months and compliant is registered before two months.Persons are just talking but no firm solution . Very poor service.Do something .

  • Poor Worst service center…..

    Please before buy check the service center response. No physical service center is there. You have to call them every time.
    I have issue in front camera & has logged the call then give one troubleshooting steps & again call them new steps.
    Again call there answer is we are checking. Hows there are checking if mobile is with me so funny silly question there are asking..

    Again call answer our technical team will call you in Next 24-48 working hours

    They will not replied via mail & they are thinking customer mail as a junk.

    This phone like Chale to chaand tak nhi to shaam tak.

  • I upgraded the yureka mobile to new version by downloading on the net . there after I am getting frequently system hanging. After number of trails, it is opening. Please do something.

    • Hii my phone yuraka to new version by downloading on the net .there after I am getting frequently system hanging. Please do same thing.
      This is my request

    • My yureka mobile handset charging time hot and after new version update incoming call time display light automatic off ,contact number problems,hang ,

      • dude its a proximity issue and you can solve it easly press from your dial paid *#*#7769#*#* and you can see a display then click on start and after press exit your problem will be solve

  • my yu yureka doesnot working properly
    it doesnt show images & vedio in gallery
    100 % charged bettery only works for 2 hours

  • yu company is totally fooling people in india guys iam regularly calling at its service centre but they are not response me… PLS GUYS DONT PURCHASE ANY PHONE FROM YU YUREKA OR YUPHORIA VERY poor after sell service very very very poor. Shame on u YU brand

  • I bought yuphoria 5010.on 25 june.2015 from amazon.now phone display screen broken.i search in local market in mysore.karnatak.this display is not available anywhere.i asked authrised service centre.they also told not available. so please let me now the service centre in mysore or send me display screen immidiately.my invoice no.HR-DEL2-144105041-2602226.my contact 00917760491552.

  • Hello Team,

    I got my Yuphoria in Amazon.in on the first sale. May 28th. The phone was working fine. But now, the touch is not working.

    Please help me how to overcome this issue. The phone was not dropped down or any physical damage was done.

    Please let me know how and where can i find solution and whether it comes under warranty for replacements… Please Help!!!

  • sir.. mera phone me call aane par kisi ka awaz sunai nhi deta or na call karne par. kisi se baat karne ke liye earphone dalna padta hai yaa phone speaker me daalna padta hai.. kyaa karu. please fix it

  • mei pichle 2 hafte se complain kar raa hu yu care paa but no any responce sab kehte hai sir 2 din mei aap k paas caal aa jaaegaaa but kuch nii aata ek dum fuddu service hai yurekaa kii

    mera phn during uses apne aap hii swith off ho jaata hai or apne aap hii on ho jaata hai

    sab custumer care executive kehte hai sir 2din mei aap k pass hamare seniour contack karenge but koi kuch nii kartaaa hindii mei menupulate karte hai bas

    or last 2 hafte se mei bas wait hii kar raha huuu…..

    abb tak nii aayy mene (bill or charger kii pic bhi mail kii hai ) kuch bii response nahi hai

    • ek dum bakwash service hai agar custumer ko satisfied nii kar sakte toh pls band hii kar do apnii company mere jaise student toh nii phasenge aise jhase mei

      or upar se kehte hai kii agar phn replace hoga toh aap ko purana phn denge yaaro kahin aisa hota hai aap log hii batao

      mene isse pahle grand 2 ,i phone 5 ,xperiya z,samsung champ bahut phone use kie sabke service station hai or agar phone kharab ho jae hand to hand thik kar k dete hai

      ek baar mera nokia lumia 710 mei problem aagii thi unhone new piese diyaa tha sachii yaar phas gaya phone le ke

      agar service care ho toh hum khud hii jaa k thik kara le

      sabse ghatiya company or service

      Reference Ticket id: 1333442
      Reference Ticket id: 1314759

      abb khud hii dekh lo 2 hafto se custumer ka kya haal ho raha hoga agar custumer student ho toh …. agar zara sii bhii saram ho toh

      pls think about it

  • I have been calling the support call number +18602122122
    more than 10 times on different days and have not got my problem resolved.

    This is the WORST support i have witnessed for any product.
    The lack of service center has just been another issue that i hate this product now.

    The issue of heating was expected to be solved by Software update to cm-12.0-YNG1TBS2P2-lettuce but not solved.
    No solution provided yet for the Power key intermittent failure to work.
    This product is untrustworthy and a flop for me.

    I have spent hours of time on call : which has caused me frustration and also money as this is not a toll free.
    Also 2 times they just keep me waiting for over 15 min and then finally say system upgrade, database not reachable.

    The phone is not usable to me as the heating is too extreme to put on ear or even in pocket.
    I was told that i would get call back from TechTeam in 48 working hours as the issue has been escalated,
    But now even after 6 working days, i have not been contacted for solution.
    Every time i call they make me repeat the things i have already done.
    This redundancy just makes things more uneasy where the support guy sounds condescending that i do not know how to flash the ROM.

    If things go same way i have full faith that the product will fail as technology is not helping but staggering my work.
    I hope there is someone who reads these mails and take action.

    • Ticket# 1310072
      I have other phones, Lumia 620, Blackberry Z10, Nexus 4 and Asus Zenfone 5 but none of them cause me trouble like this one.
      maybe budget pones are light on pocket but heavy on mind

  • I contact to yu support but they are delaying it again and again .. Ur customer care had very bad service .. They told me to send a mail and send it 3 times and they are saying they didn’t get the mail .. Now suffering to buy this yu yureka plus … Jas 12 day i use it and now when it is not working then ur support is not helping me ….then What is the use of buying this phone .. Really now m thinking i should go for moto g 3gen … U people realy make me suffer like anything ..

  • Respected sir,
    i am your customer we buy mobile YU YUREKA (moondust Grey) IMEI = 911401501567851. my order id is 171-7385651-1289914. invoice number : HR-DEL2-144105041-877539. CST No. 06981837081.
    Our Mobile is Not working. Please send me service in vijayawada address.
    thanking you

  • really very bad service from yu both contact no are saying not in service no reply from yu support team
    now i am going to make complaint in consumer forum

  • Please dear friends don’t ask any questions
    Because they don’t give any answer of your problems…
    Seriously… i am suffring too..
    My yureka get hard bricked and i ask for the replacement
    They promise to replace my device but
    No vaible no .is generated
    i call daily for vaible no.. they ask wait for sometime now it 25th day …

    Very big cheaters..
    Poor service..
    Don’t give you any answer and lies always
    Froad.. company

  • Sir,

    Mere Yureka ka camera nahi chal raha, jabhi main camera on karta hu camera apne aap hi band hojata hai, to main delhi me yureka ke service center ke bare me janna chahta hu, please sir help me to find yureka service center in delhi.

  • Dated 11 sep 2015
    The phone went dead within 4 months without any reason.
    Called customer support.tkt no 1291393
    Uploaded video as advised by them
    Called customer support confirmed that the receipt of video
    Calling them since last 11 days daily but only reply from them is sorry we are concerned we will call u back
    Any body can help in this matter!!!!!!
    After their call they will send a format which I have to fill and send them and again call to confirm receipt of format. Then they will send me the transreciver withing 10 WORKING DAYS.
    Worst customer support I have faced so far
    So advised don’t buy the phone otherwise you may have to go through the problem which I am going on now presently

  • My Yu Yureka AO5510 phone display will become off when i gets a call.. even that happens when i make a call.. whats the issue plz help me..service center no not working…

    • IF you are still facing the issue, you can calibrate the Proximity sensor in this way:
      1. Open the DialPad on your Yureka
      2. Dial *#*#7769#*#*
      3. In the proximity calibration screen, tap on Start
      4. Wait a few seconds till it reads Calibration Good (in green)
      5. Tap Exit and you’re good to go.

      In case you see Calibration failed after step 3, it means your proximity sensor has hardware problem which you need to replace. Otherwise your black screen issue will get resolved if it id “Good”.

  • Can you please let me know where can i repair my yuphoria 5010 phone in hyderabad , The screen has been damaged and has to be replaced …

  • My yuphoria phone is getting heat and silent mode automatically, I baught 25the of June 20015, Yesterday I made phone complaint and complain set via e-mail. Till now no res[ponse from yuphoria side. What I cand do . Today I tried to connnect them over phone.
    But canot connect .What i do with this two months old 7000/- rupees phone.This is the trap behind online shopping.Can any one help me , advise me .


    • There is very poor service of YU and your only option is to contact the helpline. It is costly, but there is nothing much you can do other than that.

  • They are always busy.. No one attends the phone.. And they also donot respond to any email…so now whatvshould i do.. My phone is getting on.

  • If you have the heating issue.. check the Battery Usage, you’ll see it there. But sadly it’s not fixed yet, and I hope CM developers noticed the problem and working on a fix. Many user are facing this problem like me, but luckily not everyone I guess.
    From day one I was facing this issue, I thought I got a faulty device, but after my research I figured out it’s a CM bug.
    After pulling out my SD card and formatting my device, it was fixed… but for few days, after inserting few files in the Internal Storage the problem came back. The Device became hot like 50°C+ and the battery didn’t even last for 3-4 hours, the device was totally un-usable.

  • sir,i live in guna , MP .mere yureka plus mo. ka display screen(outer) toot gyi h,or mera mo.garrenty period me h.me apne mo. ki screen change krana chahta hu.plz.. tell me about the nearest service center in MP.or what procedure i follow to repair my handset.

  • sir, mera phn 90% bettry te b switch off ho janda nd oh heating bahut krda custmor cear nu b phn kita koi rply ni dinde nd oh apne suggestion de rhe aa bt solution ni dende koi na hi koi thk krn nu koi person bhejde aa nd plzzzzzzzzzzzzz i have requested our phn micromax yu yuphoria replaced am so iretated this phn plzzzzzzzzzzzz sir i am so thankful you respected sir or mam

  • i never seen this type of worst service by any cmpny..wht a service giving by Yu…Mn to krta h sala cmpny ka namo nisan hi mita du.My yureka has been dead from last 1 mnth…wht a grt their support team,sala unke paas kuch krne ki authority hi nhi h,pichhle 1 month se they always saying that ,sir deri k mafi chahenge aap nischint rhe hm urgent basis pe apka mail senior (technical departmnt) me frwd kr diye h apko next 24-48 wrking hours me hmare tarf se call aayega fir aapka vivel generate hoga then mobile replace hoga…aur result ye h ki in support team k namuno se baat krne me mere 1500 Rs. v gye aur inke tarf se call to kya aaj tk ek miss call v nhi aaya…i hope next year tk to replace ho hi jayega.bt nw i decided tht,if my yureka will nt replace within a week then will do a F.I.R. against yu yureka and also will try to share my thought abt this cmpny with d help of media..aisi cmpnio ki wajh se hi indian brand khridne ka mn nhi krta..Mai to is Yu cmpny k chakkr me fs gya bt mai nhi chahunga koi aur v is cmpny k chkkr me fse.

  • My yureka mobile has software problem… I had shared with your company executive’s, they told me that they will give me ticket no. with in 24-48 hour, but till now 5day has gone no response from them.

  • Sir my phone is atomitcally switched off nd i try all the trick for the start my phone bt my phone is not to swtich on plz suggest what i’m doing nd plz suggest also a serbice center loction in near by new delhi.

  • my yureka is with in warranty period but while call the voice is not heard at all can I get door service at keonjhar odisha

  • it is the worst mobile. it always get reboot while doing the any online activities. always heating problem . many times in some apps comes error……….. some times its very irritating

  • don’t purchase even if it available free or even if they give mobile as well as money. worse mobile worse service center

  • Yu support team is not working properly.They are not capable of solving the problems of customer.They are just suggesting the bloody hell way with which nothing is happening and the problem is not getting solved.They are proving that they don’t have self respect and they do not care about the customers feedback and that’s the reason why they are the worst company or u can say the worstest customer support team

  • Sir mera pattern lock lagaya mera or bhool gaya or forget pattern ka option nahi aaa raha hai what should i do sir or bolaro mai service center b nahi hai …plzzz leave reply..

    • Reset the phone to factory state or if your phone is connected to internet, you can reset your pattern using your Google account.

  • Bluetooth send files but receiving stop .what can I do to start receiving data via bluetooth help me

  • My yuphoria was shutting downing itself, slowly process apps and battery was heating customer care not responding properlyproperly

  • My Yu Yureka mobile display has been broken. i had called YU Care also. but till now i didn’t get any ticket number. Pl suggest the way forward. Mobile is still under warranty only.

  • Hi, I stay in Thane and its been 6 months i bought Yureka. Lately the phone has been lagging and some of the apps such as whatsapp are not working properly(Some of the msgs sent are not being received at my end), I didnt take it seriously though. But from yesterday screen started to blink. Its a serious problem and how can I get it repaired or replaced ?

  • worse service center, they did not provide standby phone which they promise while purchase. dont purchase even if its availbe free

  • I using yuphoria from 2 months now yuphoria’s gorilla glass has been broken so please suggest me how to get back.

  • Sir kese b krke aap ise shi krwa dijiye micromax ki care PR me gya but WO log nhi kr rhe hai bol rhe hai online service hai iski Sir ek months se presan hu kuch kijiye

  • Sir iski service kese hogi plzzzz help me but gram hota hai ye phone yuphoria apne app on off hota rhta hai ghanto tak jb battery htao phone she alg tb rukta hai first bttry dalo fir who SB hone lgta hai

  • Sir mene yuphoria phon 5july ko liya that but ye phone but hang kr RHA hai br br off hota hai apne mn se ek br nhi 10-20 br or apne mn se off hoga or turant apne app on off hota rhta hai mene care br BT ki but unhone jaisa kha WO b krk dekh liya rebooting but fur she whi SB ho RHA hai sir plzzzz help me