OnePlus 3 & 3T recently got the software update to Android 7 (Oxygen OS 4.x.x) i.e. Nougat. After the update, many OnePlus 3 devices are facing this odd issue in which the downloading from Play Store does not work anymore. While browsing Play Store works fine, when it comes to downloading, the file keeps waiting forever & ever.
Here are a few solutions which worked on 3 of our OnePlus 3 devices. You should give them a try and hopefully your OnePlus 3 or OnePlus 3T will start downloading your apps and games normally. Please do note that this might not help if you’re using mobile data and are roaming outside of your home circle.
Contents
Solution 1 – Turn on Data Saver
You should try this solution if downloading apps over a Wi-Fi connection works fine. Or if you’re only going to make use of mobile data for downloading apps. This fix only allowed us to download apps over a mobile data connection.
- Go to Settings > Data usage.
- Tap on 3 dots at the top right and select Data saver.
- Turn on Data saver.
- Tap on Unrestricted data access and disable for Google Play Store & Google Play Services.
- The apps should start downloading.
Do turn off data saver after you’ve finished downloading apps. Otherwise, some apps might not work when put in the background.
Solution 2 – Uninstall Updates for Google Play Store
You should try this solution if you are facing the downloading issue on both WiFi as well as cellular data. It helped us in using the Play Store normally over both the connections.
- Open Settings > Apps.
- Scroll down and tap on Google Play Store.
- Tap on the 3 dots at the top right.
- Choose Uninstall Updates.
- Open Play Store and try downloading the apps again. They should download fine.
Other Things to Try:
- Make sure Play Store and Play Services are set to allow in – Settings > Data usage > options > Data usage control.
- Uninstall updates for Google Play Services – Settings > Apps > options > show system > Google Play Services > options > Uninstall updates.
- Confirm that WiFi connection is not metered – Settings > Data usage > WiFi > Network restrictions.
- Uninstall Apps – TrueCaller, Paytm & AVG AntiVirus and see if the problem is resolved.
Conclusion:
We did personally test the above solutions on 3 different devices affected by the same issue and the issue was sorted. But, we still need your opinion if you were able to fix the app downloading issue on your OP3 device. Please do let us know using the comments section below 🙂
Hey, you guys just nailed it. Your solutions worked perfectly fine with my OnePlus 5T. Thank you
and i m still struggling with the same issue for oneplus 5t
i have tried evrything for so much time…. but nothing worked…! At last tried uninstalled true caller app.Now everything working fine. Thank you….!
Didn’t work on my 3t OOS 4.1.7
Hi All,
This since this is nothing pertaining to the device or network provider.
This is not an issue but a safety/security setting to avoid roaming charges on Nougat.
To enable downloading of Apps from PlayStore while on roaming, we need to provide unrestricted access to PlayStore app under app settings.
Follow the steps below:
Go to settings app.
Under personal tap Apps.
At the top right tap settings “cog wheel/ Gear wheel icon”.
Scroll down and tap special access.
Select unrestricted data access.
Find the PlayStore app from the list and enable unrestricted data access.
You are good to go.
Hope this was helpful.
Regards,
Nishanth Chidambaram.
Didn’t work on my one plus 3T …Issue still persist
Same Here did not worked on my One Plus 3T… problem still persists
Hi, thanks, but did not work on my oneplus 3t either.
Solution 1
worked for me. Thanks a lot mate. love you
I have done everything bt apps are not downloading what to do
Tried all mentioned steps but still unable to download
Are you on cellular data and roaming network, just in case?
Not working
No success
Tried all above solutions but nothing works for me.plz suggest some solution.
There’s nothing else that we can do right now mate. Probably factory reset is your only available option.
i have did factory resitting also but its not coming, when i am using WIFI i can download applications but cant with my mobile data, i am on roaming may be that is why i am facing this issue.
Yes, roaming issue is an Android Nougat issue and all devices are currently affected. You need to wait for Google to fix it 🙂
I have tried all above solutions on OP3, but no luck. Can someone suggest any other solution.
I have tried all above solutions on OP3, but no luck. Can someone suggest any other solution.
Are you using mobile data in roaming mode? :/
Same problem bro, On OP3T.
this is a problem with not just one plus….i have samsung s7 edge which was upgraded to 7.0 on Indian firmware and google play will not update/download with roaming sim but will do on wifi. I have not tried on a local sim card though. Done all tricks but nothing seems to work including factory reset.
Yes, the roaming issue is from Google’s side and currently all Android Nougat phones are affected. I’m unsure if a recent patch to Android code has fixed it or not.
Recently bought one plus 3t and upgraded to nougt..have to use data in roaming and facing the above issue.. when we can expect a fix for this from Google..
I have tried all these things, and none work, I’m really having second thoughts about my OnePlus 3, please let me know if any other solution comes up.
Thank you, email me on [email protected]
Or WhatsApp me on 9820175019
I dont have truecaller and tried all steps but still no hope.. can you suggest some more to solve downloading issue
Do you happen to be using mobile data while in roaming mode?
I am using it on roaming and no solutions working
##anybody has any solutions how it will work on roaming for nougat
None of the solution worked… Cleared cache… Uninstalled paytm truecaller even tried data saver but still no use… M using my mobile data on roaming… Please suggest a solution…
Roaming issue is being looked up by Google and will only be fixed via a software update I guess.
SUndar Sharma
I also facing the same issue and i am not able to download from playstore with the new nougat 4.0.2 thru mobile data.
But i can able to download from the apps from WIFI.
PLEase help me to sort out the issue.
I tried all the three solutions but still i am facing the same problem. I am not able to update or download any app from play store,its really disappointed.
What’s wrong with one plus 3 team,i thought that it was a great phone,but after updation ,my opinions are changed.
One of my friend,he also facing same problem.
tried uninstalling true caller works fine now
solution 1 worked …just followed the steps…one plus3t
Truecaller uninstalled worked
None of them working for me
Uninstalling truecaller worked…thanks!
Now will reinstalling it cause the problem again?
Hello, All
I tried all the solutions mentioned, uninstalling truecaller and rebooting the device worked for me.
Thank you guys 🙂
Hi…
As soon as you uninstall Truecaller app then Magic happens here.
You can go ahead to play store and update your apps.
Thank you so much guys,.
🙂
Hi thanks for the solution.
Uninstalling the True Caller worked for me.
Not solve my problem.
I try uninstalla paytm, freecharge true caller call dialer
Try your 123 solustion but not work im op3t
Pls any other suggestions
W time reset all factory data after reset factory data work very vell
But some days same problem issue
No change , tried all
still same problem Apps Not Downloading from Play Store
Uninstalling Truecaller did the trick
Thanks to the one whosoever’s idea was to uninstall truecaller.. it really worked for me atleast.. i was damn frustrated with this drawback of not being able to install apps.
I m really thankful
truecaller is main problem…uninstalling it and work like a charm.
Yes. Perfect true caller is culprit. Apps started downloading after uninstalling true caller
No change , tried all
Uninstalling truecaller fixes the issue.
For me, it wasnt the issue on roaming.
I tried clearing cache, uninstalling updates and multiple restarts.
Ended up uninstalling paytm and truecaller (didnt believe it could be the culprit but still)
After all this, I lost my play store icon from desktop. It was still there in app menu though. When clicked, it was just stuck at a blank screen.
I am on Freedom OS Nougat build and installed a substratum theme for play store. Uninstalled it, restarted my phone. And play store loaded. It started working. I am totally amazed by the stupidity of this entire process.
Anyways, I reinstalled paytm/truecaller and gave them all the app permission required. Also, reinstalled the substratum theme for google play services and google play store. Restarted the phone and its all working.
I have read few things on forum regarding it-
1. Somehow truecaller/paytm (or maybe some other antivirus apps too) have some permissions issues which need to be given before play store starts working. Sounds stupid, right? but yeah, thats the way of life 🙂
2. People are able to make play store work in battery saving mode as the Nougat doze mode might be killing play store from the background. Still, doesnt explain why the play store wont be able to download an app when its running in foreground. Well, what can I say. Life is a mystery!
Thanks a lot …..1st step worked for my 1+3t…….
UNINSTALL TRUECALLER EVERYTHING WILL BE FINE…
AND IT TRIED THE DATA SAVER MODE THAT TOO WORKED… IF YOU DONT WANT TOO MANY ICONS ON UR NOTIFICATION BAR JUST UNINSTALL TRUECALLER…
Tried frikkin everything, but strangely this solution worked for me 🙂
Go figure 😛
thanks alot after uninstalling truecaller every thing was fine…. best and thanks alot again
if data network is on roaming none of the 3 solutions are working, download is stuck forever.
Yes, roaming issue is a Nougat issue and needs a fix from Google.
Yes Truecaller is the culprit. Tried everything else no solution. Until TRUECALLER- that m****f***r
solution uninstall true CALLER THEN SEE IT WILL DOWNLOAD
Exactly what happened with me .. as soon as u installed true caller .. th problem got resolved
Hi I have tried the solution 1 as I was having only issue with data and I am still facing the Problem and I have checked doing all other 3 still no results
Hi Abdul, so turning on data saver brings no change and the apps still stay pending? Can you go ahead and try the solution 2? Theres no harm there so you should give it a try as well.
Hopefully you are not roaming outside of your telecom circle as in that case it is a known issue with Nougat and we will need Google to fix it properly first.
I am using Network on roaming mode
I have tried solution 1.that is turn on data saver.it works.But it is not working on wifi.solution 2 does not work.that is sfter uninstall update problem still rains.bt some relief as on mobile data i can download now.
Awsome ..the first step worked for my 3t…thanx a lot