Fix – Apps Not Downloading from Play Store in OnePlus 3/3T After Nougat Update

OnePlus 3 & 3T recently got the software update to Android 7 (Oxygen OS 4.x.x) i.e. Nougat. After the update, many OnePlus 3 devices are facing this odd issue in which the downloading from Play Store does not work anymore. While browsing Play Store works fine, when it comes to downloading, the file keeps waiting forever & ever.

Here are a few solutions which worked on 3 of our OnePlus 3 devices. You should give them a try and hopefully your OnePlus 3 or OnePlus 3T will start downloading your apps and games normally. Please do note that this might not help if you’re using mobile data and are roaming outside of your home circle.

Solution 1 – Turn on Data Saver

You should try this solution if downloading apps over a Wi-Fi connection works fine. Or if you’re only going to make use of mobile data for downloading apps. This fix only allowed us to download apps over a mobile data connection.

If you’re on roaming mode, then these steps will not help. Roaming issue is with Android itself and we will need to wait for Google to fix it.
  1. Go to Settings > Data usage.
  2. Tap on 3 dots at the top right and select Data saver.
  3. Turn on Data saver.data saver OnePlus 3
  4. Tap on Unrestricted data access and disable for Google Play Store & Google Play Services.
  5. The apps should start downloading.

Do turn off data saver after you’ve finished downloading apps. Otherwise, some apps might not work when put in the background.

Solution 2 – Uninstall Updates for Google Play Store

You should try this solution if you are facing the downloading issue on both WiFi as well as cellular data. It helped us in using the Play Store normally over both the connections.

  1. Open Settings > Apps.
  2. Scroll down and tap on Google Play Store.
  3. Tap on the 3 dots at the top right.
    Play Store Uninstall Updates
  4. Choose Uninstall Updates.
  5. Open Play Store and try downloading the apps again. They should download fine.

Other Things to Try:

  1. Make sure Play Store and Play Services are set to allow in – Settings > Data usage > options > Data usage control.
  2. Uninstall updates for Google Play Services – Settings > Apps > options > show system > Google Play Services > options > Uninstall updates.
  3. Confirm that WiFi connection is not metered – Settings > Data usage > WiFi > Network restrictions.
  4. Uninstall Apps – TrueCaller, Paytm & AVG AntiVirus and see if the problem is resolved.

Conclusion:

We did personally test the above solutions on 3 different devices affected by the same issue and the issue was sorted. But, we still need your opinion if you were able to fix the app downloading issue on your OP3 device. Please do let us know using the comments section below πŸ™‚

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35 Responses to Fix – Apps Not Downloading from Play Store in OnePlus 3/3T After Nougat Update

  1. Abdul January 8, 2017 at 10:35 pm #

    Hi I have tried the solution 1 as I was having only issue with data and I am still facing the Problem and I have checked doing all other 3 still no results

    • Narender Singh January 8, 2017 at 11:41 pm #

      Hi Abdul, so turning on data saver brings no change and the apps still stay pending? Can you go ahead and try the solution 2? Theres no harm there so you should give it a try as well.
      Hopefully you are not roaming outside of your telecom circle as in that case it is a known issue with Nougat and we will need Google to fix it properly first.

      • Abdul January 8, 2017 at 11:44 pm #

        I am using Network on roaming mode

      • SUBRATA DEY January 14, 2017 at 7:26 am #

        I have tried solution 1.that is turn on data saver.it works.But it is not working on wifi.solution 2 does not work.that is sfter uninstall update problem still rains.bt some relief as on mobile data i can download now.

    • Bhupesh January 13, 2017 at 11:56 am #

      Awsome ..the first step worked for my 3t…thanx a lot

  2. ASHISH January 10, 2017 at 5:22 pm #

    solution uninstall true CALLER THEN SEE IT WILL DOWNLOAD

    • Aditya Khanna January 15, 2017 at 1:40 pm #

      Exactly what happened with me .. as soon as u installed true caller .. th problem got resolved

  3. Aruman January 11, 2017 at 4:18 pm #

    Yes Truecaller is the culprit. Tried everything else no solution. Until TRUECALLER- that m****f***r

  4. Amit January 12, 2017 at 12:07 pm #

    if data network is on roaming none of the 3 solutions are working, download is stuck forever.

    • Narender Singh January 12, 2017 at 2:53 pm #

      Yes, roaming issue is a Nougat issue and needs a fix from Google.

  5. Jay Dasadia January 12, 2017 at 10:47 pm #

    thanks alot after uninstalling truecaller every thing was fine…. best and thanks alot again

  6. AKASH AGARWAL January 13, 2017 at 9:17 am #

    UNINSTALL TRUECALLER EVERYTHING WILL BE FINE…
    AND IT TRIED THE DATA SAVER MODE THAT TOO WORKED… IF YOU DONT WANT TOO MANY ICONS ON UR NOTIFICATION BAR JUST UNINSTALL TRUECALLER…

    • Anand January 16, 2017 at 12:19 am #

      Tried frikkin everything, but strangely this solution worked for me πŸ™‚
      Go figure πŸ˜›

  7. Puneet vata January 13, 2017 at 3:09 pm #

    Thanks a lot …..1st step worked for my 1+3t…….

  8. Ranjeet Kaurav January 14, 2017 at 12:40 pm #

    For me, it wasnt the issue on roaming.
    I tried clearing cache, uninstalling updates and multiple restarts.
    Ended up uninstalling paytm and truecaller (didnt believe it could be the culprit but still)
    After all this, I lost my play store icon from desktop. It was still there in app menu though. When clicked, it was just stuck at a blank screen.
    I am on Freedom OS Nougat build and installed a substratum theme for play store. Uninstalled it, restarted my phone. And play store loaded. It started working. I am totally amazed by the stupidity of this entire process.

    Anyways, I reinstalled paytm/truecaller and gave them all the app permission required. Also, reinstalled the substratum theme for google play services and google play store. Restarted the phone and its all working.

    I have read few things on forum regarding it-
    1. Somehow truecaller/paytm (or maybe some other antivirus apps too) have some permissions issues which need to be given before play store starts working. Sounds stupid, right? but yeah, thats the way of life πŸ™‚
    2. People are able to make play store work in battery saving mode as the Nougat doze mode might be killing play store from the background. Still, doesnt explain why the play store wont be able to download an app when its running in foreground. Well, what can I say. Life is a mystery!

  9. Bhumeshwar Sarswat January 14, 2017 at 3:36 pm #

    Uninstalling truecaller fixes the issue.

  10. alwin January 15, 2017 at 7:46 am #

    No change , tried all

  11. Prabhu Ram January 15, 2017 at 9:09 am #

    Yes. Perfect true caller is culprit. Apps started downloading after uninstalling true caller

  12. dev January 15, 2017 at 1:51 pm #

    truecaller is main problem…uninstalling it and work like a charm.

  13. Dhruv January 17, 2017 at 1:07 am #

    Thanks to the one whosoever’s idea was to uninstall truecaller.. it really worked for me atleast.. i was damn frustrated with this drawback of not being able to install apps.
    I m really thankful

  14. Bhuvanesh January 17, 2017 at 6:59 am #

    Uninstalling Truecaller did the trick

  15. pankaj January 17, 2017 at 8:55 pm #

    No change , tried all
    still same problem Apps Not Downloading from Play Store

  16. Dharmesh January 18, 2017 at 6:47 am #

    Not solve my problem.
    I try uninstalla paytm, freecharge true caller call dialer
    Try your 123 solustion but not work im op3t
    Pls any other suggestions
    W time reset all factory data after reset factory data work very vell
    But some days same problem issue

  17. Mayurmhm January 18, 2017 at 10:47 am #

    Hi thanks for the solution.
    Uninstalling the True Caller worked for me.

  18. Karthik January 18, 2017 at 11:06 am #

    Hi…
    As soon as you uninstall Truecaller app then Magic happens here.
    You can go ahead to play store and update your apps.
    Thank you so much guys,.
    πŸ™‚

  19. Tinku January 18, 2017 at 11:12 pm #

    Hello, All

    I tried all the solutions mentioned, uninstalling truecaller and rebooting the device worked for me.

    Thank you guys πŸ™‚

  20. Tarun January 19, 2017 at 12:37 am #

    Uninstalling truecaller worked…thanks!
    Now will reinstalling it cause the problem again?

  21. Suruchi January 19, 2017 at 12:08 pm #

    None of them working for me

  22. Suruchi January 19, 2017 at 12:12 pm #

    Truecaller uninstalled worked

  23. Ivin January 19, 2017 at 10:19 pm #

    solution 1 worked …just followed the steps…one plus3t

  24. Ivin January 19, 2017 at 10:23 pm #

    tried uninstalling true caller works fine now

  25. makkhan lal January 20, 2017 at 8:40 pm #

    I tried all the three solutions but still i am facing the same problem. I am not able to update or download any app from play store,its really disappointed.
    What’s wrong with one plus 3 team,i thought that it was a great phone,but after updation ,my opinions are changed.
    One of my friend,he also facing same problem.

  26. sundarsarma January 22, 2017 at 1:46 am #

    SUndar Sharma

    I also facing the same issue and i am not able to download from playstore with the new nougat 4.0.2 thru mobile data.

    But i can able to download from the apps from WIFI.
    PLEase help me to sort out the issue.

  27. nishant January 22, 2017 at 2:15 pm #

    None of the solution worked… Cleared cache… Uninstalled paytm truecaller even tried data saver but still no use… M using my mobile data on roaming… Please suggest a solution…

    • Narender Singh January 22, 2017 at 3:33 pm #

      Roaming issue is being looked up by Google and will only be fixed via a software update I guess.

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