Download Nokia Software Updater for Retail (Update: Discontinued tool)

Nokia Software Updater for Retail is a Nokia Software Update utility which makes it easy for the retail stores and Nokia Care staff to update the phone software easily and without any technical knowledge required. That’s why we also recommend that end users who want to update their phones should use NSU for Retail instead of Nokia Care Suite as Care Suite is a pretty advanced software which may result in dead devices if not used properly.

NSU is able to update/flash any new Nokia phone released in the market. Updates to NSU keep on coming as new devices are released.

nsu for retail home

We’ll keep this post updated to provide the latest versions of NSU for Retail as long as it is being developed. So good if you bookmark the post and come back to check for the availability of a new version. Here’s our assurance that the files provided here are not modified in any way and are exactly the way Nokia supplied them. Below are the released versions of NSU with newer at Top.

For tutorials on updating or how to flash info, kindly search around, otherwise updating using NSU is the easiest task ever.

Although we assure that these are official files, we should not be held responsible if you end up bricking up you phone due to any reason, be it malfunctioning of drivers or disconnection of phone during the flashing process.

Nokia Software Updater for Retail 4.2.1

Update: The links have been removed since the tool is discontinued and also the servers which supported it. You can only use third-party flash tools to flash the old phones.

Version 4.2.1 is also a mandatory update over the previous 4.1.0 version. The update needs to be done before you can use the product again. Following is the list of things that have changed:

  • Adds support for new devices running Windows Phone 8.1 (like Lumia 630)
  • Allows printing of customer receipt after update.
  • Recovery Drivers added to recover Dead/Unresponsive Lumia WP8 device.
  • Optimized Installer for ~30MB reduction in size.

Nokia Software Updater for Retail 4.1.0

4.1.0 is a mandatory update to NSU and users who have a previous version installed need to update to 4.1.0 before they can use it again. However, users who are not connected to any network will be able to use the former 3.0.8. Below is the change-log for this version:

  • Dead phone recovery for WP8 devices that do not boot up correctly.
  • Bug fixes for errors found after 3.0.8.


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    • Hi Madbilly, I remember I removed the links sometime in 2017 when I realized that Nokia’s FDS-Fire was no longer functioning and it left a broken link. I had that official link, supported by Bitshare and those links also died over-time due to no downloads. I surely forgot to update other parts of the post to reflect the fact that a link is unavailable. Did that now. Now I realize there will be quite a bit of old Nokia content which is no longer relevant 😐
      Anyways, NSU cannot work now even if you find it since it used the same fds-fire to download the firmware files and finally flash them πŸ™ The link was this though:

  • I have updated my mobile from Lumia cyan to Lumia denim.after this update I facing lot of bugs Im unable to make calls.please help bro

  • I need help with my nokia asha311, It cannot be detected by my computer. It used to at first, It started by showing the USB as if it was plugged even though it wasn’t, then the device would just stop functioning, then reconnect again until it stopped working (as the problem still remains). My phone started giving me problems ever since I updated my software to v5.92 (If I’m correct) via OTA, I can’t update it to v7.36. Can anyone tell me why the phone is unable to connect? And what can I do to resolve this issue?

      • thank you! Mr.Narender singh, i have tried when i restart the same thing happennig again and again, reset process is going on, in the half of the process suddenly getting stuck and it displays a sad face…

        • You have to use the windows phone recovery tool. It happened with my Lumia 520. Then I used this software. Don’t worry if the the program don’t recognize your phone. There two options: Lumia and htc. Choose one and it will find your phone. But you must have internet in your pc. I hope it can be a help.

  • I will update my nokia xl cyan with new version software lollipop 5.1 version plz RM my mobile -1030 model nokia xl cyan 1030

  • Hey bro Arter my update to win 8.1 denim my phone is contiounsly restarting can i roll back to black???

    • That cannot be done using NSU, but you can use Navifirm and NCS. But what phone is it? That isn’t something supposed to happen.

  • Bro, I have lumia cyan and I updated my software with the latest version nokia software updator for retail.After downloading and installing my update I checked extras+info for details,,Its not lumia denim…..its cyan.what should i do?
    Nokia software updator says that ” you can install software version 3058.50000.1425.0003 to your phone ” that means lumia cyan.
    Is there any cure for it??

    • Vaisak try to reset your phone go to Setting>about>reset your phone. (Remember back your file up before reseting your phone).

      If it did not work then download Lumia Software Recovery Tool IN YOUR COMPUTER
      (Again Back your files u[ before recovering your phone) install it and follow the instructions.

      Hope this may solve your problem :).

  • Hi,
    I want to upgrade 8.1in my lumia 520 ,so can you plz let me know whats the producer of degradation ..

    • Hi FARUK ,
      I want to upgrade 8.1in my lumia 520 ,so can you plz let me know whats the producer of Up gradation ..

  • I was flashing my Nokia 501 with ATF tool, after flashing with RM 902 version 14.0.5,the phone went to contact service mode, I flashed the phone again with version 10.2 now the phone only vibrates, can NSU revive my phone? Thanks

  • I have a nokia lumia 920 which just went off 4 days ago. And am told its because I did not update the software (firmware). Is it true or its something else?

    • No. Not updating won’t do anything to your phone. You should visit a Care Center if it is not working.

  • i can install the NSU but my phone is dead when i connect it to it it gives error that software package nt available for tis phone

    • Which phone is it? And can you mention the product code please? It should be on the label under the battery starting with 059.
      If the software package is actually not available, you’ll be needed to visit Nokia Care or else flash a different software package πŸ™

      • Can u tell me how can i install downloaded game in memory card …..i tried to play spiderman it works ….i paste data file in data folder of memory card…..

        But when i tried asphalt it did not worked…

        What goes wrong….and how spidey works???

  • cant use nsu for retail problem NokiaSoftwareUpdaterForRetail.ErrorHandling.Exceptions.UnexpectedErrorException: Logic enabling is failed —> System.Runtime.InteropServices.COMException: Unable to get error message
    at FuseLib.FuseLoaderClass.CreateConnectionServices()
    at Nokia.CareSuite.Connectivity.FuseConnectivity.LoadFuse()
    at NokiaSoftwareUpdaterForRetail.Castor.CastorEngine.InitializeF

  • help me please! my phone stucked at red screen because NSU failed to install firmware, now i tried it many times then downloaded the package but it downloading again the package even though it is completed, everytime i open NSU, it downloads the package

  • I update my phone Lumia 620 with NSU but after updating, i am having problem with touch screen..The touch screen is not working any more, What should i do in such situation…………………………………………………….???????????????????

  • Bro,I’m a Lumia 620 user.. I already download the latest firmware for this handheld with NSU.. But when it want to install the firmware the errors message comes…. It says : InternalError.. Can you give some enlightment?? Thanks bro… I live at Indonesia and my phone storage still have 1,6Gb free..

  • I tried to update my nokia X2..but when the update is about to install its says “Error code internal error” and can’t proceed further…plz gv some solution fr d issue..

  • Hi, I am trying to update my asha 501 using NSU 4.1.0, the files have only downloaded half way,,it doesn’t proceed. wot do i do? i have enough bundles.

  • Bro..among nokia suite,nokia care suite and nokia software updater which one will be best for updating ash 308?….what is the difference between the three softwares?

    • I’d recommend Nokia Software Updates as it does full flashing just like NSU, but is easy to use. Nokia Suite is like half worked. Issues go unsolved even after re-flashing.

  • hey bro, I’d like to know if it will update my Nokia 1020, since it has some features blocked by my carrier. It’s without simlock, but the carrier didn’t delivered the latest firmware yet. As my phone is still a new in the market, I’m afraid that it still doesn’t have support for my device.

    • You’re out of luck even if you reflash the phone using NSU. The software will flash the phone with the same ROM as approved by your carrier for your product code. So you won’t be able to get ahead of that. However, if you want to, you can try flashing a firmware from an international product code, but that’s upto you as you can lose the Warranty by doing that.

  • HI, i tried to get the update, but when i finally download the firmware, i got a message β€œChecking device pre-update conditions” and then shows me β€œSomething go wrong, try again, Error code: Internal error”
    and i cant pass from here, any suggestion?

  • Hey.. m tryin to flash my Lumia 720 device…. under the preferences tab.. there is no English-india or sumthin.. now my question is.. if i will flash it with US rom.. will it affect my warranty??

  • I used it for my nokia asha 501 and C5-00 but each time after downloading the update file it shows some sort of internal error. Please help!

      • i switched phone off then attached to pc , worked then.
        then… i sat for 3.5 hrs with download πŸ™‚
        very pleased!!!

        • Ah? You can use softwares such as Navifirm to download firmwares if you don’t want to keep sitting there with phone connected.
          That’s for the next time. happy updating for now πŸ™‚

          • o ok . But i couldn’t wait to have it so, started @abt 11.44 yesterday until abt 3.30am πŸ™‚
            What about the gd3 i see available now for developers???

            • So you were so excited πŸ˜›
              About GDR3, yes its now being pushed to developers. Non developers can also get it if they have an active App Studio account and then downloading the Preview application. But as they warn, the handset might go out of waranty and the user won’t be able to revert back. I also suspect that it won’t be possible to receive Manufacturer level software improvements after that. So basically you receive GDR3, but without any enhancements from Nokia’s bittersweet shimmer update.
              I’d better wait for the new update. Rest is upto you.. If you really want those features urgently, move ahead. Normal delivery should begin around mid novemner or early December. Rest they know better.. Maybe they’ll move their asses fast this time πŸ˜›

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