Home Mobiles YU 8 Issues Frequently Faced by YU Yureka Users

8 Issues Frequently Faced by YU Yureka Users

yu smartphone logoMicromax’s sister company – YU has received a decent sales start for its first smartphone offering – the Yureka. The phone which runs Cyanogen OS offers a really amazing hardware at a budgeted price making it one of the serious competitors for best value for money smartphones. However, all is not well for the users who have already purchased the phone as there are a number of issues with the smartphone and on top of that the service and support provided by YU is non-existent. Let’s look at some of the most common issues with Yureka.

1. Excessive Heating

Excessive heating of the Yureka is one issue that nearly every Yureka user is unhappy about. While this was expected considering the phone packs a powerful Snapdragon 615 processor in a pretty slim design, the users aren’t liking it. With that much of power, the phone generates a lot of heat especially when playing games and the heat can be felt quickly as the chassis of the phone starts heating up in minutes when a game is running.

Only advisable solution to heating (which works) is reducing the clock speed of the processor, but then a question arises as to why the phone packs a powerful processor if that power cannot be properly utilized.

2. Screen going blank during calls

Next comes an issue with the proximity sensor of nearly every Yureka whereby the screen fails to wake up when the phone is pulled away from the ear while making or receiving calls. This makes accessing the in-call menu and disconnecting an active call a troublesome task. This is most commonly faced in situation where there is low lighting and a long duration call was placed.

Users need to either wait for the other party to end the call or press the power key to wake up the screen and then access the in-call menu. An update was pushed to Yureka devices which was supposed to fix the issues with proximity sensor, but that barely improved the situation.

3. Random Restarts

Not sure what causes it, but the phone sometimes does restart on its own at random intervals. Sometimes while it is being used and at other times just while it was sleeping. It could be related to the excessive heating of the phone causing the CPU to force a shut down, but there can be other reasons as well such as a Bug in an app or the OS itself.

4. Charging, Battery Drain & Poor Calibration

Another one of most reported issues, the battery of Yureka is already small when we look at the screen size and the power-hungry processor. Then there are serious battery drain or calibration issues related to the phone. The phone’s battery sometimes drops considerable levels while the phone was not even in use. It would sometimes rise up after a while, but at other times it wouldn’t, making the phone a pretty risky investment as it can die at any moment.

Charging the phone seems to be a problematic task as well. The phone takes a really long time to move from 99% to 100%. The 1% wouldn’t bother many, but a lot of users who like unplugging their phones only when they reach 100% get frustrated. It takes hours to reach that 100% charging mark.

YU Yureka Front & Back

5. Poor Camera

The phone boasts of a 13MP camera with a CMOS sensor from Sony, but that’s only on paper. The quality of images captured by the camera barely compares to 8MP shots taken by a good camera phone. No idea if it is an issue with the software that processes the images or the key hardware, but there’s something missing making the camera a shame for the 13MP tag. We’re not claiming here that other smartphones at this price come with decent shooters, just that the 13MP seems like an exaggerated number for the quality of images it captures.

6. Back Cover Fades Away

The back cover on the Yureka is much talked about for its unique-ish texture called the moonstone finish. However, users have reported that the texture starts fading especially if the phone is often used with wet hands. This puts the manufacturing process of the back cover in question. It seems that the texture was applied over the back covers rather than them inheriting it.

Best bet is to buy a case for the phone to extend the life of the phone’s original cover.

7. Poor Loudspeaker, Okay-ish Mic

If you’re a music lover, the loudspeaker on the Yureka wouldn’t please you at all. The loudspeaker outputs a seriously low volume and that too starts getting distorted when raised to full. Similarly, the Mic wouldn’t get any praises. It just works out, but the people using their phone in crowded places or riding a bike will have a hard time making the other party understand.

Users have also reported that the loudspeaker stops working at times and requires a restart before any audio would come out of them again. A bunch of users are also having issues with their phones where the earpiece speaker stops working and they are forced to take calls on loudspeaker or headphones.

8. Nearly Zero Service & Support

When users face issues, they start looking for support. However, contacting YU support was barely a satisfactory experience for the Yureka users. The support line generally stays busy and when it connects, there’s nobody to answer the call. In rare circumstances where a call is connected to a support representative the representative fails to provide a satisfactory response. The support staff is not only untrained, they also don’t show the willingness of helping the users. Those trying to contact them via email need to wait for weeks to get a reply the initial reply.

A few lucky ones who managed to register their complains with the YU support are waiting for weeks to get a follow-up from YU regarding the issues being faced by them. Don’t know how these issues will be solved without a support team which has the knowledge and patience to deal with them.

Yureka just isn’t for everybody

As announced during the introduction of YU brand and the launch of Yureka, the brand is targeting the geeky population which loves taking risks and tries to sort out issues themselves. Hence, YU is probably targeting the wrong audience by making it available to everybody or else they just failed to do it right with their first smartphone. The phone faces a lot of issues, some of which are software related and geeky minds would love solving them out themselves, but the non tech-savvy population is only going to wait for YU to sort them out which might be too much of expectation from them. The other hardware related ones aren’t easy to sort out without proper support from YU, which isn’t happening as of now.

Opinion:

It is not just the company’s fault when users expect too much for a product which is already too good for the price paid. Problems related to the Battery Backup and Heating of the phone aren’t something which even the company can solve. The phone comes with a smaller battery as compared to its needs so it is expected to deplete faster, similarly for the heating, the phone will heat up because of a powerful processor resting in a thin chassis. The above two issues come in a huge number and probably frustrate the support staff resulting in an unsatisfactory experience for the users who genuinely need support for serious issues such as hardware breakdown. Thus 3 of these issues could be avoided if perspective buyers sum up their needs and compare them with what the phone offers instead of just buying it because it is selling like hotcakes.

Feeling like this post is exaggerated? Read the comments here and you might want to rethink. Feel free to leave your opinion below, whether related to the phone or this post, positive or negative.

About the author

Narender Singh

Narender is a B-school graduate who loves technology. He generally, avoids news and spends his time writing guides and tutorials which add value to the web. Shoot any of your questions to him at narender@techmesto.com

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  • Got some headphone jack port issues with my 6-7 months old Yureka Note, contacted the Service center and they were like “THIS ISN’T OUR PROBLEM”. Had a nasty argument that if the Jack port comes fitted with the phone then whom should I contacy for issues? He was like “I don’t know. But this isn’t our issue.”
    Really fed up of YU SERVICE.
    I will discourage everyone from using Yu Products.

  • I am using Eureka5510 for last 18 months. I got replacement of the phone once in th 9th month. Uptill now it was working ok subject to all the above defects. But last 4-5 days out of 2 Simcards one of BSNL gets disappeared & the phone switch over all the functions like Dat Connection, SMS from Bsnl Sim to other Vodafone Sim which I have inserted about a fortnight ago.I have to either Reboot the phone or switch off Power & restart after 2-3 minutes.This disappearance disturbs Date ,Time settings too.Can any one suggest any remedy? Simplest will be to take off second Vodafone Sim card & see the result. I think the phone may get switched off, so not tried.
    CA.Daga H.P.

  • Hi to all y(o)u disgruntled guys an gals!
    I have been using this phone for the past 1½ years at least. Sure it had(?) problems. But thanks to a geek I have for a son, he has maintained my phone to be running and beating almost whatever has been produced in the market to date.
    So, to be fair, the phone’s good, but tweaks are necessary here and there…And you were warned of its linage (cyanogen)..That it is a developers phone , so don’t crib. Be inquisitive, work up the net, find answers to your problems. Suddenly you all will be more savvy than all the other blokes who use plain Jane mobiles!
    PVC

    • I understand your opinion. But it wasn’t targeted as a “developer’s phone”, instead a phone for ‘digital natives’ aka Geeks. Those who like to customize, to make changes, to play around. But that does not mean you’ll bundle a software which has so many issues. If that’s expecting too much, then they should sell the phone with a warning on the product page that it comes with issues which you need to sort on your own.
      Anyways, the proximity sensor issue is a hardware related one. The battery wearing out too soon is again a hardware thing. Same goes for the non functioning Mic, speaker and what not. You probably are one of those lucky guys who got a good unit which not many issues.

  • I am a new yureka owner,love the phone,hate what micromax has done with the software,,
    I am trying to fix the problems myself
    About excessive heating-custom rom and custom kernel ,,and aslo if you can change the resolution to 720p
    Proximity sensor,-It works fine,,but somehow they havent screwed this tight and it seems to be a bit misaligned- to fix open the back cover place a small piece of paper over the proximity sensor location(b/w three screws on the top)-make sure that it will get a little bit pressure when closing down,,this seems to help
    random restarts-caused by weak ram management, again custom os
    Poor camera..Custom rom (camera sensor is actually good)
    Hope i helps

  • My phone YU yuraka getting switch off when some one calling me .
    And it rebot it self so i don’t know why this is happining so please give me a solusation

  • I am facing problem with Yureka(model no AO5510). Sometime i am not able to listen other side voice and some other side is not able to listen my voice. Resetting the phone is not solving the problem.

  • When my phone is getting heat then screen get blank for one sec then start.then again unlock my phone then again blank and lock.i don’t know why my mobile working like this

  • After update Yureka , person who calling me (i call) is unable to hear my voice same issue in speaker & headset also.

    pepole can’t hear my voice in earphone & speaker mode.

  • Please tell me that what the problem occur on my phone because the phone not been started and battery charging properly. when I power on my phone that continue with the process and then after not been started

  • This is the worst cell manufacturer of the century.I tried this shitty Yureka YU,first five months were okay,amd then one after another it started showing how cheap my choise was.Seriously,even all my friends who got this fuckall YU products,reported the same issues with battery.network,charging,fuckall customer service and many more.
    All I will recommend is do not even think of Buying any micromax and YU shit and save yourself from troubles.

  • post is right, I bought yureka/ Micromax in feb, 2013. This phone is only good on paper.

    i have bought first version of yureka phone and facing some serious issue apart form the issues which are mentioned above

    1. menu option disappear
    2. some time sim not get network at all unless restart
    3. it is not 4g volte phone as claimed by yureka
    4. Distortion in audio output; not able to hear anything.
    5. Screen change in tint color, some time its blue sometime its bit warmer (orange and red shade).
    6. for all the problem yu service online centre has one solution ; RESET THE PHONE.

    I will strongly recommend not to buy any yureka product and i am not thinking to buy any micromax product too.

    Virat

  • I have issue during the incoming calls and unable to pick the phone and screen blank. but as per the instruction given the YU team i have tried both of this. but still not resolve the issue. kindly suggest how can i resolve the issue without going to service center.

    • It might be an issue with your device’s proximity sensor. I’m afraid but visiting the YU service center would be the best way out.

  • My Yureka Phone is dead now, its resting in peace. Tried charging in different adapters but it is still not charging., What should be the problem I dont know, I guess the battery life is over. The Phone is just about 9 months old. All the issues mentioned in your site is 100 percent Correct. I too have faced the same issue and many more. Like the camera getting hanged up, battery drains fast while using camera, Battery charges very slowly, Majority of the problems with the Battery and Heating issue is also a major problem. I would not recommend this mobile to even my enemies.

    • I am also facing the same issues….battery not charging …. drains out immediately. Restarting when talking, not able to attend important calls. ITS REALLY VERY FRUSTRATING PHONE ……. DONT EVER BUY YU YUREKA PHONES . THEY ARE REAL CHEATERS.

  • my phone battery is not charging although the battery icon on the top right corner is moving round n round normaly.Plz guide

  • My yureka’s power key not working and I think it is broken from inner side so how to repair it as I cannot restart my mobile after it is shutdown

  • I can not connect it with my desktop computers, I try it with windows xp, windows 7 and windows 10. so I can not access data from phone memory to hard disc.

  • hy… I am also facing the same problm as you…. sometimes when I dial any no. from my Yureka, it gets switch off…. why is this happening plz tell me na…

  • my yureka does’t charge and it displace 0% charging after 1 to 3 hrs. if i start my phone that is shutting down immediatly. how to solve my problem.

  • I have an issue with the battery.. It took long time to get charge(almost18-20 hours to get full) and short time(Max 2 hours) to discharge. Please advice.

  • siriously poor camera is poor , heating problem, shutdown problem on call (its very serious problem) there are so many problem in yureka company phones. please don;t buy the phone of yureka

  • The device micromax yu yureka model no AO5510 is most of the time is hanged, when I want to call someone the device is restarted most of the time. please help me to fix this problems.

  • Recently i updated my mobile.. after the updation the screen is not opening. what s a problem in that?
    In other piece overheating
    can u give some suggestion to thta problem

    • i am lso facing screen hibernation after mobile kept for 4-5 hours without touching it. i think there are software bugs

  • Yureka sucks big time
    I registered my complaint after so much time for my phone problem but yureka customer support took weeks to reply then finally mail came that v are sending you the replacement but nothing after that .all fake emails didn’t respond to my several calls then I got tired n had to sell the phone at a dirt cheap price of rs 1500 to the buyer as my fone headset was faulty no flashlight working poor battery back up
    So one thing I hve learned brands like Samsung Sony iphone HTC are the best