How to Unlock Windows Phone when Narrator is Turned On

Have you turned on Narrator on your Windows Phone (or Lumia) device and now cannot get past the lockscreen? If so, you’re not alone as many other users face this issue as well. Narrator will continue to read what’s on the screen and hence won’t flick the lockscreen up.

While at other areas of your phone, you can use two fingers together to scroll around, but unfortunately that doesn’t work on the lockscreen. So what to do? The answer is simple – Turn off narrator. Read on to know how.

Key Combination to Turn off Narrator

You can turn off narrator at any time by using the following key combination:

  1. Press and hold Volume Up key
  2. Tap or double tap on the Start/Windows Button

The above key combination if followed correctly will turn off the Narrator and you should be able to unlock your phone normally thereafter. If it does not turn off in the first attempt, try again. It may really take a couple of attempts before you master the way of turning it off.

In case you want to enable narrator again, you need to do that again from the ease of access center.

225 Responses to How to Unlock Windows Phone when Narrator is Turned On

  1. Ansu Michael July 6, 2016 at 9:45 pm #

    lovely it works thanks so much…………. doing great job.

    • Mahendra July 18, 2016 at 9:46 am #

      sorry it is not working and rather saving the screens shots..I have done it say 20 times nearly

    • Alexander August 31, 2016 at 5:23 pm #

      Michael Kindly give instructions how you managed.

    • lucy September 5, 2016 at 12:03 pm #

      Thank you so much ….it worked

  2. rajakhan August 15, 2016 at 12:49 pm #


  3. Sunny kumar August 19, 2016 at 9:51 pm #

    How to unlocking microsoft lomya phone
    Please help sort key

  4. Abhijeet pratap singh September 5, 2016 at 5:19 pm #

    Thanks to you I was in trouble.. .

  5. PRACHI SHARAN September 14, 2016 at 12:08 pm #

    Wow! It worked!
    The narrator is disastrous!

  6. Soniya September 18, 2016 at 7:44 pm #

    its really not helping
    come on plz i need help…
    like duh! My password bar is not coming 🙁

    • Narender Singh September 18, 2016 at 8:32 pm #

      See all the comments, Soniya. Calm down, relax and try after some time. It isn’t needs a correct key press and narrator will go away a for good.

      • Soniya September 18, 2016 at 9:30 pm #

        plz tell me yr

  7. Soniya September 18, 2016 at 9:19 pm #

    okay! but now its showing the password bar but not accepting my password
    🙁 .
    And BTW I have seen the comment I think thay were lucky that their phone worked
    i think that my window phone will never gonna work..

  8. Soniya September 18, 2016 at 9:27 pm #

    its not plz plz SIR come on tell now what to do..I have window phone 8.1…and I have to wish my Best Friend before clock strike tewelve

  9. Soniya September 18, 2016 at 9:33 pm #

    Should I format my phone but then my loads of pics and information will be lost….Im having a headache now

  10. Soniya September 18, 2016 at 9:57 pm #

    i have also tried the soft reset but this shack doesnt work

    • bystander November 4, 2016 at 1:28 am #

      the narrator must be selected on the start window on screen first before you press and hold the volume up button then double tap on the start window.
      So you turn on the screen. press the start window until you see the yellow box selected the start window only. Then press the volume up button and hold it. finally double tap on the window button on the screen.

  11. Audrey Lang September 19, 2016 at 4:13 pm #

    Pheeeewww worked on take 1! Thank you loads!

  12. pranoy madhusoodanan September 20, 2016 at 8:39 pm #

    thnks alot.,.,.,

  13. Wayne Blackney September 23, 2016 at 3:28 pm #

    It’s not working narrator is turning off I’m stuck

    • Wayne Blackney September 23, 2016 at 3:29 pm #

      I mean not turning off

  14. SHERI October 1, 2016 at 1:51 am #


  15. T.Nageswara Rao October 1, 2016 at 2:27 am #

    Thanks a lot for the nice suggestion. The narrator was quite annoying. I was unable to open my phone for two days and quite frustrated. It worked in the first attempt itself.

  16. gari December 14, 2016 at 6:42 pm #

    i took so much tension about my phone,n really got annoyed by this narrater. thanku so much for grt help ..this solution really works for me widout taking much time.

    • Narender Singh December 14, 2016 at 11:45 pm #

      Thank you for sharing the feedback, Gari 🙂 I’m glad it was helpful!

  17. Amamensah December 22, 2016 at 3:18 pm #

    This is really helpful

  18. Rajendran December 24, 2016 at 10:06 am #

    It’s working now. Thanking you for great support

  19. Innocent December 30, 2016 at 3:16 am #

    After reseting my Nokia Lumnia its now stuck on “Welcome to your windows phone, Let’s get started.” Screen it doesn’t sense when I touch the “get started option, and emergency call” but it unlocks the phone fine when touching the screen. Please help

    • Narender Singh December 30, 2016 at 5:36 pm #

      Did you try a reboot? If it’s still the same, you should try resetting it again.

  20. Gabriel January 9, 2017 at 3:33 pm #

    Thanks . Works okay.

  21. Dr.Mihir Desai January 12, 2017 at 3:03 pm #

    Thanks, It’s working now

  22. Marnie Blackwell January 21, 2017 at 1:07 am #

    Thanks for the help, have been trying for hour or so before I finally searched for answer, Comments made by bystander made the difference, thanks your a gem bystander

  23. arpit January 22, 2017 at 6:44 pm #

    wow .. thank you so much.. its awesome .. compeltly working and very helpful

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