Things to Remember while Purchasing from AliExpress

aliexpress logoAliExpress is the retail side of Alibaba and is a place to purchase goods in small quantities. AliExpress offers some sort of buyer protection which is very important when purchasing from another country and especially the Chinese goods which hardly carry any warranty. However, it is still a pretty risky place and you as a buyer must keep the following things in mind while purchasing from AliExpress.com

Tips to Stay Safe on AliExpress

If you are buying from AliExpress for the first time, the tips mentioned below would ensure a happy shopping experience for you.

1. Buy from Established Sellers

Always try to buy from sellers which are selling since a good time and have a good feedback. These sellers mostly care about their ratings and are happy to help you in case there is a problem with your order. Also look at the past feedback that they received on the same item. If it is also favorable, you’ve found a good seller to buy from. Your transaction should mostly be very pleasant with such sellers. On the product page take note of the following things:

aliexpress seller badge

Seller Details on AliExpress

Open (years) lists the number of years has the shop existed on AliExpress. The older, the better. For example, the shop (Foison Group) in the above example was established on December 9th 2012. The fact that the shop has existed for 3+ years speaks for itself that the seller is here to stay. Expensive items should be shopped from shops which have existed since long.

seller badge scores aliexpress

Seller Badge

Top Rated Seller is a badge given to sellers who have provided excellent service over a period of time. Aliexpress reviews the sellers monthly and only the best out of best are promoted as Top Rated Seller.

Feedback Score shows the number of 4 or 5 star ratings received by the seller (minus) the number of 1 or 2 star feedback received. Sellers with high feedback score are well established and are expected to provide good support around the clock.

Positive Feedback shows the percentage of positive feedback received by the seller during the past 6 months. The higher the positive feedback, the better. But do compare the Positive Feedback with Feedback Score as new sellers will also have close to 100% positive feedback because they haven’t sold enough and hence no real feedback from end users.

Number of product orders and feedback choosing a seller which has sold a good quantity of the product you wanna buy is a good idea. You’d also see buyer feedback related to the product making it easy for you to judge the quality.product feedback & orders aliexpress

Established sellers also have a dedicated sales & support team which is usually available around the clock and you can contact them for any issues that may have.

2. Read Complete Item Details/Description

Sometimes very useful information is included in the item details/description section. Do NOT place the order by just looking at the product title and photos, instead check the description as well and there might be certain explanations that seller has left for the buyers. For example, the seller may state the features, specifications, compatibility,  quality of the item and whether it is a replica or an original product. Shipping, refunds and support related questions are also generally answered in the item description.

Aliexpress Item Details Clarification

Example of seller’s clarification in description

3. Seller Guarantees

For many items, sellers offer their own set of guarantees. Others aside, one thing that you should definitely look for before buying expensive & branded items (…cough iPhones, Galaxies) is the Guaranteed Genuine tag. If a product that falls under this guarantee is found to be counterfeit, you will get a full refund (shipping costs included).

seller guarantees aliexpress

Seller Guarantees

Returns Extra is also a good choice to have. Under this, sellers agree to accept your items back if you do not like them for any reason. You surely need to pay return shipping costs, hence it only makes sense for expensive products.

These details can be found under Buyer Protection section of the product listing page or under Seller Guarantees tab.

4. Communicate with the Seller before Purchasing

Before making a purchase, do communicate with the seller using the Chat or Messaging system that is provided by AliExpress. Always clear your doubts and ask any item details, shipping or delivery questions you may have.

Some listings don’t mention the brand of the item and some others might have identical spelling to a branded product. These items can be knockoffs and do confirm with the seller if that is the case.

5. Think twice for items with a super low price

If you feel that the price of a particular item is much lower than its real value, it’s better to avoid it. These are most probably the Chinese knockoffs which look like a genuine product, but are not in reality.

6. Avoid Free Shipping for Expensive Items

Free shipping is usually sent via the National Post service and takes a long time to arrive. There is also an extended risk of items being delivered as broken or even never reaching the destination. So, while free shipping is okay for low priced goods, do choose some decent shipping service (DHL, EMS; etc) when buying items with high prices. Also ask for shipping insurance if the seller supports that.

7. Customs/Import Duties may be Charged

Low cost items usually get past the eyes of customs department, but there is a high chance that you’ll incur import duties for expensive products. So, do compare the price after accounting for customs with the regular price in your country before declaring that the xyz item can be purchased for a lower price from China.

Different countries have different rates at which duties are charged for imports. Duty Calculator is a good place to get an estimate, but it is not always correct. Depending on the customs inspector the actual customs imposed on your import can be higher or lesser than the one estimated by Duty Calculator. Also, please don’t ask your questions about how much customs will be charged, because we really can’t answer that.

8. Do not open a dispute before receiving the items

AliExpress allows you to dispute a transaction in case you are not satisfied with your purchased products or if you don’t receive it within the projected delivery date. You only get one chance of disputing a transaction and you should not waste it if the seller is talking a longer time in shipping the goods. That is an easy method adopted by a lot of sellers to keep them safe from disputes arising later on. Here’s an example:

You place an order on 20th of August. The seller has not provided shipping details (or they don’t work) till 23rd and out of frustration, you open a Not Shipped dispute against the seller. The seller would then ship the items within the next few days and deny your dispute by providing/updating the shipping details. Now that your issue for dispute is resolved, you would be required to accept the resolution and close the dispute.

Once you accept the seller’s resolution and close the dispute, the seller is super safe as you’ve lost the only chance of disputing the transaction that you get. If that’s not enough, you can’t even leave feedback for this transaction making the seller even safer.

So, please use your dispute carefully and try not to waste it on anything except for Undelivered or Damaged product received.

Update: AliExpress now lets buyers cancel an ongoing dispute. Cancelling does not close the dispute and you can open up a dispute again at a later stage before the purchase protection ends. This is important/useful if the seller is asking for more time (provided it is reasonable) or your question/query is answered in the communication. DO NOT ACCEPT the dispute unless you’re satisfied with what you have received and/or the proposal that seller has offered.

9. Use it before confirming receipt

When you receive the delivery of your product, don’t get too excited and confirm the receipt of the item. Do use it thoroughly for a day or two before confirming the receipt. If there is a problem with the item received, contact the seller and ask for resolution. If his replies are not helpful, chat with one of AliExpress’s support representative and discuss your problem. Open a dispute when they suggest you the same.

When all is done, do leave your feedback summing up your experience with the product and seller. Leave negative feedback (1-2 stars) if you’re not at all satisfied and  if you are satisfied with your received product, don’t just forget about it. Instead, show some generosity and leave positive feedback for the seller/item. This helps in keeping the buying and selling system healthy 🙂

Cool! Take me to AliExpress

Updates:

19 March 2015: Added a few additional points and fine tuned a few older ones with images which might prove helpful in identifying a good seller.
24 December 2015: Updated with changes made to seller badges.

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1,033 Responses to Things to Remember while Purchasing from AliExpress

  1. Deb August 16, 2016 at 9:27 am #

    What is the best and safest way of payment? They accept Western Union. How do you pay for the taxes/customs? When do you find out how much that is? Thanks

  2. evans August 16, 2016 at 8:52 pm #

    despite all this even some of the sellers still send fake product just like one i received few months back but the information you stated above will help me next time when buying
    thanks for that piece of information

  3. Janya August 20, 2016 at 3:58 am #

    Can you tell me more about how the shipping in China works? The seller says that the item was shipped and provided a tracking number however, for the last few weeks aliexpress has been saying “item shipped and tracking is unavailable” for the item. Going onto the shipping company’s site is unhelpful as everything is in Chinese characters. In such a case is the item just sitting around waiting to be sorted? I am only hoping that a tracking number means that the item really was shipped and that the seller was not untrue

    • Narender Singh August 20, 2016 at 8:10 am #

      The ordinary post sometimes takes longer to track and at times does not track at all? What carrier did the seller use to ship it?
      You should be better off sending a message to the seller asking for the status. He will provide additional information.

      • Janya August 22, 2016 at 8:35 pm #

        Thanks. I have been in contact with the seller from the moment I noticed there was a delay. However, the only info I got was that China Post is the shipper and that resulted from my own investigations. Otherwise the seller hasn’t provided anything in terms of workable information. I’ve now ask Aliexpress to step in.

  4. Lisanne August 22, 2016 at 5:33 am #

    Hi. Im planning to buy this one art material in AE and it cost 2k+ . Will I most likely be charged by customs with the amount of this item?

  5. Melissa Sass September 2, 2016 at 7:56 pm #

    I LOVE Aliexpress. I never have a problem receiving my items. I understand my orders are coming from China, therefore, I understand I won’t be receiving my item until a month or so. I’m always surprised when some of my items arrive in about a week! Customer service has always been friendly and extremely accommodating. I once received a broken item, and after discussing it with the seller, the item was replaced, free of charge!

  6. Kanika September 5, 2016 at 2:04 am #

    Do Aliexpress delivers in Delhi, India???

    • Narender Singh September 5, 2016 at 9:23 am #

      Most of the sellers will deliver throughout India.

  7. Hansika September 7, 2016 at 12:59 pm #

    Hey .! I’m quite confused about shipping time they are saying 21-40 days . Why don’t they give exact date or you have any idea that will it come on 21st day or 40th day or in between

    • Narender Singh September 8, 2016 at 12:55 am #

      Because they are shipped using the standard registered post or small packet mail. These government postal services are cheap, but they do take a long time to arrive, and you can’t guarantee timelines for them. Customs clearance, the activity of a post office, the distance from the port, the willingness of mail carrier and a lot of other things affect the delivery.

  8. Sarah k September 7, 2016 at 9:24 pm #

    Okay so customs seized the package, I opened a dispute, and seller is only offering half my money back. They also threatened me and put me on customs blacklist… I don’t want this Ahole getting my $120 bucks for something I didn’t even receive… What do I do? I opened the dispute but I’m literally losing sleep over this…

    • Narender Singh September 8, 2016 at 12:40 am #

      Let the disputes management team handle this 🙂

  9. ALIXPRESSCUST September 8, 2016 at 4:06 pm #

    i have order the 360 degree rotating tablet stand for bed on aug 1st week for $8.00….my order status shows me “IN TRANSIST”…….can any one help me how long it will take it to deliver me at this status? please reply…its my first experience shopping on ali express…….as m cool after listening to my few close friends saying its safe dont worry..and they are frequent buyer from ali express….but i cant hold it longer…

    • Narender Singh September 8, 2016 at 10:54 pm #

      You will receive your refund if the item doesn’t reach you with the delivery timelines, but still, have you tried checking the actual post website using the tracking number provided? There might be additional information available there.

  10. Adetoun September 12, 2016 at 9:02 pm #

    I bought on aliexpress n was told my goods have been shipped only to get another notification it was cancelled because I didn’t pay before. I already paid n was debited. Please what necessary steps do I take? Thanks

    • Narender Singh September 13, 2016 at 1:06 am #

      Who said that you haven’t paid? Please check the order status from the My Orders section in your AliExpress account. If the order is successfully paid, it will reflect the same under order status. Else it will be marked as awaiting payment.

  11. Chi September 22, 2016 at 4:46 am #

    Hi! I recently purchased a dress in Aliexpress, didn’t cost much approximately $8 just for testing. Seller sent it July 21, 2016 & it arrived PH August 5, 2016 but until now I haven’t heard or received anything. On the tracking status, it shows “enroute to delivery office” dated Aug 9, 2016. Do you think it’s better if I can go to our Post Office to check if my package is there? Thanks!

    • Narender Singh September 22, 2016 at 2:30 pm #

      Yes, you should check with the post office. Sometimes they don’t just deliver them because a signature is not needed and hence no complications.

      • Asad from Pakistan September 29, 2016 at 12:17 pm #

        Heard the same, registered got delivered at door step though.

    • mous October 9, 2016 at 10:56 am #

      hello ano ginamit mong courier?

  12. Neha September 22, 2016 at 8:24 pm #

    How long does it normally deliver a product to India

    • Asad from Pakistan September 29, 2016 at 12:16 pm #

      In Pakistan it takes 20-25 days when ordered via registered post. It may be faster due to cpec project. Time shouldn’t vary much form it in case of air parcel (registered post)

      • Zaryab November 15, 2016 at 1:59 pm #

        Asad tell me . How your order came ? I am from multan and I also ordered from aliexpress . What things I should keep it my mind ?

  13. Sweet September 27, 2016 at 5:32 pm #

    I want to order for rs 3000
    India
    Will custom duty be charged?

    • Narender Singh September 28, 2016 at 1:05 am #

      There is a mixed chance. Depends on the size of the package you receive.

    • Asad from Pakistan September 29, 2016 at 12:14 pm #

      Usually its no fee below 1 kg. but may depend on item. specially if its mobile related

      • Shiv October 5, 2016 at 9:26 pm #

        Hi Asad, do you have any experience buying a headphone and it came defective?

  14. Mostafa Fayek October 5, 2016 at 12:17 pm #

    Please help me !!!!

    I’ve shopped through aliexpress and once I completed the payment and waiting the confirmation they sent me a message that my order was closed !!!
    I wanna buy those items !!!!
    I know I will get my funds back but they closed the items for security reasons so what can I do ??

    • Narender Singh October 5, 2016 at 11:13 pm #

      You will be needed to provide the documents they have asked for and then they will unblock the card for use on your AliPay account.

  15. Mostafa October 6, 2016 at 2:16 pm #

    well !!!! what the documents are !! ?
    as i registered on alipay and waiting for confirmation
    i’ve provided copy for my passport
    what can be else ?
    now am waiting for some security stuff they check to confirm it and it’ll take around 7 days

    • Narender Singh October 6, 2016 at 2:34 pm #

      They asked for identity proof? They usually ask for a copy of the card statement and a picture of the card to confirm that you’re the actual owner of the card.

  16. Kashy October 7, 2016 at 12:25 am #

    How much time it yakes for delivery to mumbai ,india?

    • Narender Singh October 7, 2016 at 12:22 pm #

      The delivery via Registered Post differs from case to case. 15 – 30 days is the most common timeframe, but it can take longer.

  17. mous October 9, 2016 at 11:00 am #

    do ali express have damage fee? i ordered item and its free delivery via dhl, then when i already paid the item they ask for more 40usd bcoz my area is remote, my concern is they alrady cnfirm the price and i already paid for it then they tell me they wont ship out or cancel my order! so rude ,, they are 3 yrs in service take note, they are shenzen elech-tech store.

  18. mous October 9, 2016 at 11:02 am #

    my concern is when i paid 38 usd it was not just 38 usd will be deducted to my account there is transaction fee in bank to cnvert one currency USD, will i get compensated for time wasted?

  19. shivam October 12, 2016 at 11:54 pm #

    My brother ordered a Watch from california and shipped it to my address on bangalore…its status shows that the item is in mumbai airport sorting office..how much time wil lit take to reach to bangalore??

    • Narender Singh October 13, 2016 at 10:25 am #

      A few more days before it leaves the softing office. Is it via registered post? 🙂

      • shivam October 13, 2016 at 5:29 pm #

        no the shipping was free…

        • Narender Singh October 13, 2016 at 5:49 pm #

          I got that, but there are two types of free shipping options – Registered post and Small Packet Ordinary mail.
          Registered post can be tracked much more than the ordinary post.

    • shivam October 13, 2016 at 6:02 pm #

      it will reach to me via india post only means it is a registered post

      • shivam October 13, 2016 at 6:04 pm #

        2016-10-10 17:31 India, MUMBAI AIR, Transfer from office of exchange (Inb), Air, CED BANGALORE
        2016-10-10 09:18 India, MUMBAI AIR, Receive item at office of exchange (Inb), Air, MUMBAI AIRPORT SORTING OFFICE
        2016-10-03 18:45 Malaysia, KUALA LUMPUR B, Send item abroad (EDI-received), Air, MUMBAI AIRPORT SORTING OFFICE
        2016-09-29 13:49 Malaysia, KUALA LUMPUR B, Insert item into bag (Otb), Air, MUMBAI AIRPORT SORTING OFFICE
        2016-09-29 06:29Malaysia, KUALA LUMPUR B, Receive item from customer (Otb), Air, MUMBAI AIRPORT SORTING OFFICE
        Origin Country – Cache Time: 2016-10-13 17:11

        • shivam October 13, 2016 at 6:04 pm #

          these are the tracking details that i got now…sir can u please explain it a bit

          • Narender Singh October 13, 2016 at 8:58 pm #

            The latest update is that the package has left Mumbai. The package is being sent to Customs Department in Bangalore where it will be evaluated for customs and it will then be forwarded to your local post office for final delivery.
            And yes, the customs department can impose some customs on your import. Depends on their evaluation 🙂

            • Shivam October 13, 2016 at 9:30 pm #

              but my order is of just $21…on that also they will impose duties..and how much time will it take to reach the local post office

              • Narender Singh October 13, 2016 at 11:34 pm #

                About a week, I guess 🙂 Govt post services can’t be trusted on timnelines. Sometimes they are extremely fast, other times they are extremely slow.

                • shivam October 14, 2016 at 12:13 pm #

                  sir after how many days should i go and check at the local post office according yo your idea

                  • Narender Singh October 14, 2016 at 1:12 pm #

                    The tracking will be updated regularly. Wait for it to show that it is at your local post office.

  20. hina k October 13, 2016 at 11:37 am #

    do they deliver to bhopal?
    where will i recieve my order..at home or post office?

    • Narender Singh October 13, 2016 at 1:48 pm #

      If the postman doesn’t come to deliver, you’ll be able to get it at the post office most probably.

  21. shaistha October 18, 2016 at 6:21 pm #

    I hv a account in syndicate bank but my payment z nt happening wat shud I do ??

    • Narender Singh October 18, 2016 at 7:05 pm #

      Confirm with the bank if international usage is enabled for your card or not.

  22. curiousaliexpress October 21, 2016 at 8:18 am #

    Hi I was just wondering if I get every package at the same time even if the sellers are different.
    So that makes me buying a lot of stuffs from different buyers but does it deliver only once at the same time? or do I have to receive hundreds of them each.

    • Narender Singh October 21, 2016 at 9:22 am #

      Hundreds of them each, because even if you place the orders at the same time, shipping will depend on the seller and there can be a good difference in the times when they ship. Then they are shipped using different portal services (China post, Singapore post and others).
      You’ll receive a few packages together when the postman receives them. But not all will be delivered together.

      • wascurious October 21, 2016 at 9:40 am #

        oh.. I see.. Thank you! thought it would be different here.

        • Narender Singh October 21, 2016 at 11:49 am #

          Could be, or if you can make some arrangement with the postman, he can hold and then deliver all of them together 🙂
          However, it is not advisable to have hundreds of open orders at AliExpress. Since if you open a lot of disputes in short period of time, your AliExpress account will be disabled.

  23. Alex October 25, 2016 at 7:18 pm #

    Hi,

    When you need to return a good to a seller, that was already disputed and agreed to, what is the best method of shipping to ensure that it costs minimum and arrives to the seller soon? (Shipment from Thailand to China).

    Also, what’s that mean when AliExpress says I need to return the good back to the Seller within 9 days or a payment will be deducted from my credit card? Does it mean it needs to arrive back to Seller within 9 days or just means I need to have date stamp on the package that is within the next 9 days.

    Thanks any one for responding.

  24. Tashi October 25, 2016 at 8:07 pm #

    Ali express has many dealers especially postal corporations who deliver products to customers. For me I too get my products from local post office. I am worried if people who work in local post office would know the type of products I am buying. Sometimes, seller print different names on product packages than the original name. This is good for buyers. My question is will the middleman such as postal people not know the kind of products I am buying? Will they have all the description of products on their system even though the seller may be printed by different names on a package ?

    • Narender Singh October 25, 2016 at 8:26 pm #

      No. They can only check the information provided by the seller during customs declaration, and as such, they cannot figure out what is in the package if the seller has stated it incorrectly.
      However, yes, the customs department CAN pass your parcel through a Xray Machine to get an idea of what’s inside. However, this still does not provide any information to the normal delivery staff.

  25. Alina October 26, 2016 at 11:29 pm #

    hi, i am using aliexpress for about 2 years and i have more than 100 orders there. Almost very satisfied i never had big problems because when i had a complain with a seller we always ended up on good agreement. 3 weeks ago i ordered and payed from 3 sellers( good sellers) , and after that, the next day i found that Ali Express closed my orders. I was very dissapointed and i did what they ask you to do for ,, security reasons”. I sent copy of my identity card( now i really feel anxiouse because after i sent my identity documents, i read in many forums that people who have the same issue they never do that because is dangerouse).About my payment card picture, this can be complicate. I always pay my purchased using VPRECA( i live in Japan). is a prepaid service you can use it like a credit card at visa affiliated online stires, so actually i never had a card. you buy from convenience store , a printed form document who contain a serial code number , you go home and open an account on vpreca website and regiser the serial code number there. and you have a online visa card with the amount of money you bought( the limit is 100 dolars, sometimes i buy only 20 dolars card). Is obviouse i always throw to garbage the paper cause i dont need it anymore after registering online. So i have no card picture to send to ali express. The only prove i had it was a photo screen of my pc showing the card online with the payment i did on some of the closed orders. is really frustrating now even more, cause i still wait a refund they are already 3 weeks since i payed the orders. will i ever get my money back? look like the most dangerous here is not the seller but the website we must be carefull with

    • Narender Singh October 27, 2016 at 9:41 pm #

      If you’re aware of credit cards system, what they charged is the authorization on your Visa card. This authorization locks funds into your account, and you will be unable to re-use them anywhere. But they actually don’t move out of your account.
      Since they closed the orders, the authorization will be canceled, and your card will not be charged. The authorization is removed quickly for real credit cards, but for prepaid/debit cards, it can take over 30-35 days.
      You should contact your card issuer regarding this and make them aware that there is an authorization still pending cancellation. They will be able to help you out 🙂 As for AliExpress, most likely they didn’t take your money.
      As part of their security process, they do ask users to verify their cards and when this happens with you, usually all of your future orders will be blocked as they will ask for verification whenever you use a new card.

  26. Qanotim October 27, 2016 at 5:39 am #

    I want product description on a package to be named differently than the actual one. How can I suggest my own product description to be written by a seller on a product package?

    • Narender Singh October 27, 2016 at 10:01 am #

      You should contact the seller regarding that. It is up to them if they do it or not.

  27. Kuldeep Gautam November 2, 2016 at 1:42 pm #

    Hello
    nice article, really cleared my doubts.
    Just one thing i need to ask that will a mobile spare part (13$ Screen) attract customs?

    also read on some sites that importing as a gift or sample may avoid customs, is it true?

    • Narender Singh November 3, 2016 at 3:18 am #

      No. Unless the seller sends it in an exceptionally large box, the package shouldn’t attract customs.
      Customs authorities no longer honor the gift excuse these days because of abuse. Just don’t worry, your package will be cleared easily with nothing to be paid 🙂

  28. Pritesh November 4, 2016 at 2:53 am #

    Hey, can any one help me out what to do fir this order as its not getting updated since many days

    [Guangzhou] [] Guangzhou exchange bureau has sent letters (domestic transit)
    2016-10-26 16:50:07
    [Guangzhou] [] Guangzhou office of exchange has been opened for
    2016-10-26 13:44:29
    [Zhongshan] [Zhongshan City Post philatelic letter direct mail advertising company] has sent letters (domestic transit)
    2016-10-22 20:50:00
    [Zhongshan City Post letter philatelic Direct Mail advertising company] has acceptance (domestic transit)
    2016-10-22 16:31:40
    Successful departure from warehouse
    2016-10-22 16:29:58
    Normal storage
    2016-10-22 14:07:18
    Successful package pick-up
    2016-10-22 13:13:07
    [China] Receive item from customer (Otb)
    2016-10-22 13:13:00
    Your address is not within the scope of the city Lanshou, if you need delivery in the city, your own delivery concerns (recommended EMS) to No. 35 West Post Office letter Fuhua Road Zhongshan Lai received 0760-23325695
    2016-10-21 15:53:58
    Electronic information has been received
    2016-10-21 10:58:01
    Seller shipped
    2016-10-21 10:51:40

    • Narender Singh November 4, 2016 at 9:52 am #

      Hi, if it was shipped using the regular small packet mail, you cannot track it after it departs from China. If it was registered post, please contact the seller.

  29. isis asare November 5, 2016 at 11:53 pm #

    Hi Narender: Can I do a gift receipt on purchases from AliExpress. I would like to send an item directly to someone as a gift, but I don’t want them to know the price.

    Thanks

    • Narender Singh November 6, 2016 at 12:40 am #

      You sure can do that. Please talk to the seller if he can hide the price. But I kinda feel that it won’t work out since it is necessary to declare the price for customs valuation. The seller would still be the best person to answer your query 🙂

  30. Ali November 10, 2016 at 6:25 pm #

    I am looking to order some trophy cups. It says free deliver and has two options. I am living in Ireland. Can you tell me whats the best or whats the difference between the two. The options are:

    – AliExpress Standard Shipping 17-25 days

    – China Post Registered Air Mail 24-35 days

    Thanks

    • Narender Singh November 12, 2016 at 1:19 am #

      Both are more or less the same. I however have more faith on the China Post REGISTERED mail because it is traceable end to end. At least in India, I can track it to my place. In standard shipping, it might get shipped using small packet regular mail which might not be traceable when it enteres your country. So, go registered post if both are free.

  31. Karan Mahajan November 13, 2016 at 12:27 am #

    Sir,
    I have ordered a motorcycle jacket costing Usd 48. Will there be any import duty on it. Should I ask the seller to mark it as gift to avoid any duty?

  32. Qshkois November 15, 2016 at 7:56 am #

    How can i hide my purchase history (the one shows on the evaluation on aliexpress.com)?

    There are some products that i do not want anybody (publicly) to know that i have purchased, even with my name partially written.

    • Narender Singh November 15, 2016 at 1:25 pm #

      Are you talking about the reviews? You can not completely hide the name, but with partially hidden name, I don’t think it is possible for anybody to guess who purchased it. Maybe edit your name in profile and be anonymous?

  33. Qshkois November 15, 2016 at 8:03 am #

    I don’t want my purchase information to be appearing under the ‘Transaction history’ after I buy an item. Though, only a partial name and flag of a country appears, I still feel its embarrassing sometimes. How do I hide my transaction history?

  34. Jonathan November 21, 2016 at 2:11 am #

    Hi, I’m currently looking for some advice and tips for buying via AliExpress as a Canadian customer. I’m looking to purchase a Xiaomi cell phone on the official Xiaomi Online Store on AliExpress. Should I select regular free shipping or DHL? Also, how do customs and tracking work? Thanks.

    • Narender Singh November 22, 2016 at 12:47 am #

      I’d suggest using DHL or EMS, but yes, the regular post (as long as it is registered) is delivered well too. You can save some money by choosing free shipping provided you are willing to wait for over a month.
      Yes, tracking works fine on all shipping methods other than the ‘Small Packet’ or ‘ordinary’ mail. I won’t have a say on the customs because I don’t know how it works there. Most likely the customs duty (if any imposed) will be collected at the time of delivery.

  35. Ahk December 1, 2016 at 2:17 pm #

    The supplier has has agreed to resend me a new product during dispute. I am required to pay a return shipping charge and cancel the dispute. Will the shipping charge get automatically deducted when I cancel the dispute?

    • Narender Singh December 4, 2016 at 4:41 pm #

      No. The better alternative would be to:
      1. Create a new order for same item.
      2. Contact seller to reduce the price of the order to only account for the return shipping fees.
      3. Pay for that order.
      4. Ask the seller to extend your purchase protection time on the existing order as well.
      5. Wait for the new package to arrive.

      Cancelling the dispute with no protection is something I don’t advise. Who knows the seller doesn’t ship the item at all after the dispute is cancelled?

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