Never thought that I’d ever buy spectacles online, but thanks to the development of internet and the freedom of speech, I was able to overcome the reluctance and do my very first online purchase for Spectacles.
Lenskart for now is the only eCommerce (Online Shopping) website which is dealing exclusively with eye wear. They sell Spectacles, Contact Lenses, Sunglasses and every sort of eye glasses that are commonly worn. For the persons on budget, they have the cheap (but sturdy) frames. For those who want a branded frame for their eyes, Lenskart offers multiple brands to choose from. The collection of frames and lenses on Lenskart is so huge that any local physical store will fall flat in comparison.
Being it my first purchase, I decided to go with the First Frame Free offer and paid the remainder amount for the Crizal lenses that I ordered. Cash on Delivery isn’t my cup of tea, hence I paid using my Debit Card.
Customer Service – Before and After Sales
The customer service staff of Lenskart left me with no questions unanswered. Before making my purchase, I contacted them multiple times via the ‘Live Chat’ support option and the support staff seemed Knowledgeable and were prompt to answer my queries. After I was fully satisfied, I went ahead to make the payment.
I did try playing with them to see how good they are at making changes to the orders after the payment is done. So I willingly provided them with incorrect prescription and reached to them after around 12 hours only to find that they patiently listened to me and amended the order as per my instructions.
Coming to the after sales Customer Service, they sent me an acknowledgement letter using which I can send the Spectacles back in case I wasn’t satisfied with the product. Undoubtedly I was satisfied, still to know how they handle readdress, I contacted them asking for a return and all they asked me was to reach the nearest Bluedart counter, show the acknowledgement and send the package back to them. It was said that my Lenskart account will be credited with the amount paid and I’ll be able to purchase a different product. There’s no fees charged for sending the item back.
Packaging and Delivery
The spectacles were packed well in the Lenskart branded case and then into a cardboard box having enough space to accommodate and feep it safe from any presses that may happen during the regular courier travel. Finally it was wrapped in the LensKart branded packaging and sealed to make sure there is no checking in into the courier by the delivery boys.
It took them around a week to arrange the glasses, fix them and then deliver at my home. That’s not a long time looking at how much work they are doing behind the scenes.
My shopping experience at Lenskart was very smooth and hence I will recommend shopping with them. However there have been some cases in the past where users reported receiving non-original frames and lenses while carrying the branding of originals. So i would advice a little caution if you are making a purchase of an expensive frame.
The review is my own personal opinion about lenskart and this is not paid or sponsored by lenskart. However, if you make a purchase by clicking on the First Frame Free link, I will be paid some commission without any additional amount charged to you. You’re free to ignore the link.