Reliance Jio FAQs – Getting SIM, Free 4G, Compatible Devices & More

Reliance Jio is probably one of the most trending topics right now, thanks to its lavishing offer which provides free & unlimited voice, data (4G) and SMS service for three (3) months (or more). If that wasn’t enough, the preview offer also entitles the users’ unlimited access to key Jio digital services – Jio OnDemand, Jio Play, Jio XpressNews, Jio Mags; etc. That said, everything is not clear and hence we’re trying to answer some of the most frequent questions and doubts which people have regarding Reliance Jio.

Reliance Jio – Basics

Don’t confuse Reliance Jio with Reliance Communications as both are different companies and have different deployment, offerings and plans. Reliance Jio is a modern LTE network being introduced by Reliance Industries, led by Mukesh Ambani. On the other hand, Reliance Communications is managed by Reliance Group, led by Anil Ambani.

What does Reliance Jio Offer?

Reliance Jio offers (or plans to offer) 4G broadband, Jionet WiFi (wifi hotspots), hardware devices and digital services via its various apps. Jionet WiFi provides internet access to a large number of users at big institutions and public places. The basic 4G service includes data as well as voice services and requires a VoLTE capable device to make and receive calls.

Is Reliance Jio available in my city/town?

Reliance Jio aims to provide services to 90% of India’s population in the next 18-24 months. Currently, Jio services are available PAN-India in well-known cities and towns.
The best way to check the availability in your town is by reaching out to customer care or by manually searching for networks using a 4G capable device. If you see Jio listed under available networks, the chances are that Jio services are already available in your area.

Which cellular bands does Jio work on?

Jio owns spectrum in 800 MHz and 1,800 MHz bands in 10 and 6 circles, respectively, of the total 22 circles in the country, and also owns pan-India licensed 2,300 MHz spectrum. The spectrum is valid till 2035.

Different frequencies are deployed in various towns, hence network reliability and performance will differ from region to region.

Compatible Devices with Jio 4G

Since Reliance Jio is deployed over 4G frequencies, it only works on modern 4G enabled devices. Existing devices which do not have hardware support for 4G services will not be supported. For best performance, you need to own a VoLTE compatible device so that voice calls can be easily made. If your 4G enabled does not have VoLTE support, voice calls can still be made by making use of the Jio Join app, but the call quality will not be as great as those made via devices with native VoLTE support.

Is my smartphone compatible with Jio 4G?

If you have recently purchased a 4G enabled smartphone in India it will most likely be compatible with Jio 4G networks. Most of the smartphones sold in 2015-16 costing more than 10,000 have support for Jio 4G frequencies. You can check the manual of the device to read detailed specifications about supporting cellular bands for LTE.

Is there any list of compatible devices?

Yes, Jio publishes a list of both 4G and True 4G (VoLTE) smartphones over at its website. However, the list is not updated to include recent smartphone launches. Still, it gives a good idea if your smartphone is supported.

4G Devices – No  VoLTE Support
4G Devices – VoLTE Support

I have a 3G Smartphone. Is there a way to use Jio services?

Reliance Jio only works on 4G compatible hardware. So you will not be able to receive Jio network on your 3G or 2G supported device.

Jio Preview Offer – Free Access for 3 Months

Reliance Jio is yet to begin commercial operations, but for beta-testing purposes, Jio is offering free unlimited access to all Jio services for 3 months. The 3-month period can be (and will be) extended further until Jio rolls out commercial services. It is expected that the commercial rollout will happen in the month of December 2016.

The Jio unlimited preview offer is available in 4 different forms:

  1. On LYF Devices – Available everywhere
  2. On JioFi Device (hotspot/dongle) – Available everywhere
  3. On Partner Devices – Available almost everywhere
  4. On any 4G Device – Available at some places, but expanding

Which LYF Devices are Eligible for Preview Offer?

Currently, all LYF smartphones support 4G, including VoLTE. You are eligible to get Jio preview offer on any LYF smartphone.
However, you might be needed to present a purchase invoice in order to get the Jio SIM with preview offer.

Which Partner Devices are Eligible for Jio Preview?

All smartphones from Samsung, Micromax, Karbonn, Lava, Xolo, LG, Gionee, Panasonic, ASUS, Yu, TCL and Alcatel which support 4G or 4G VoLTE are eligible to take the free Jio preview offer.

For a complete list of devices, please view this page on Jio website.

My manufacturer is not listed under Partners. Can I get a Jio SIM??

Yes, if you’re lucky you can still get a SIM card. Many Reliance Digital stores are currently offering the Jio SIM card with preview offer to any 4G device, even if it is not made by one of the listed partners.
Such SIM cards are activated under the Jio Open Offer and can be used on any 4G enabled device.
The store staff can deny your request for the SIM card because there is no communication from Reliance in the public domain that all 4G devices are eligible for preview.

Where and How to get the Jio SIM with Preview Offer?

You can get a Jio SIM card from any Reliance Digital or Reliance Digital Xpress Mini stores in your region.

Documents required for getting Jio SIM:

  1. A passport-size photograph
  2. A photo ID and address proof
  3. Invoice/Bill – for LYF smartphones
  4. Offer code (barcode) – for partner devices
  5. Partner 4G phone to show – asked in some stores

To generate the barcode (on partner devices):

  1. Download MyJio app from the Play Store
  2. Open MyJio and choose to Install all Jio apps
  3. Upon installation, restart MyJio app and you will see the Get Jio SIM option. Tap on it and generate the barcode.

There are hacks available to generate the barcode on non-partner devices by making use of an older version of MyJio app, but users might face issues in activating the unlimited preview offer because IMEI is matched at this point. You should inform the Reliance Digital store staff that you do not have a partner device so that they can put your SIM under the Jio open offer instead of the partner preview offer.

How much does Jio SIM cost?

The Jio SIM with preview offer is currently being provided free of cost at Reliance Digital stores.

However, your local mobile recharge shop owner can charge you some amount for delivering his services. This charge is currently between ₹50-200. The 90-days preview offer is still a fantastic deal even if you are required to pay a small amount for availing the SIM.

How long does it take to to activate the Jio SIM?

It can take upto a week before your SIM gets activated after submitting the required documents at the store.

You will receive communication about the status of your application via text messages on your alternate mobile number.

When the store staff uploads the CAF and KYC documents to the portal, you will receive a text message with your application number for the Jio connection.

The back-end staff then verifies your documents to approve or deny your application. If approved, you can proceed to tele-verify your SIM card and start using Jio services.
If your application is declined, you will be needed to present a new set of clear documents and fill out the CAF again.

How to complete tele-verification?

To overcome possible errors during processing your application, Jio requires that you tele-verify your SIM in order to active voice and data services on your Jio number.

Tele-verification is an IVR based process where system asks for a part of the serial number of your identity documents which you submitted during your application. Example – the system will ask you to key in the last 4 digits of your Aadhar card.

To televerify, please dial:

  • 1977 from your Jio number – To activate both data and voice services.
  • 1800 890 1977 from any number – To activate only data services.

Can I use a Jio SIM card claimed with a LYF device on another smartphone?

No. A SIM card issued with a LYF smartphone can only be used on that particular device as it is IMEI locked to only work on LYF smartphones.
However, you will be able to use this SIM card in any 4G enabled smartphone after the expiry of Jio preview offer.

Can I use a Jio SIM card claimed with a partner device on another smartphone?

Yes. After successful activation of Jio preview offer on the partner device, you can insert the SIM card in any 4G enabled smartphone to enjoy the Jio preview offer.

What happens after the 3-month preview period?

After expiry of the 3-month preview period, there can be two situations:

  • Jio services are commercially launched – You will be informed of the available data and voice plans, and you can recharge the SIM card with appropriate amount to continue enjoying data and voice services on your Jio number.
  • Jio services aren’t commercially launched – The preview offer on your SIM card will automatically be extended for another 30-days. The process will continue till Jio services are commercially launched, and available plans are communicated to you.


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75 Responses to Reliance Jio FAQs – Getting SIM, Free 4G, Compatible Devices & More

  1. Mayank September 1, 2016 at 1:52 pm #

    Lumia 950 is supported?

    • Narender Singh September 1, 2016 at 2:31 pm #

      Lumia devices aren’t officially supported. But if you get a SIM card from some other device, you can use it in your Lumia. VoLTE services need to be enabled on the Lumia else you will not be able to make voice calls.

      • Sivaram S K September 15, 2016 at 1:02 pm #

        How to enable VoLTE in Lumia 1520? Currently its running in Windows phone 10 OS. As of now. I am able to access internet. Unable to make calls. Please advse.

        • Narender Singh September 15, 2016 at 8:20 pm #

          Microsoft has currently not updated any of the devices sold in India to enable VoLTE support. However, I also have doubts regarding VoLTE capabilities in Lumia 1520. You’ll need an answer from Microsoft on this.

  2. Girish September 2, 2016 at 10:34 pm #

    Is samsung galaxy s 4 supported?

    • Narender Singh September 3, 2016 at 1:47 pm #

      Girish, as the Jio network is only 4G based, it will not work on the Galaxy S4.

  3. Buddy September 3, 2016 at 10:34 pm #

    Thank you for the info 🙂

    • Narender Singh September 3, 2016 at 10:35 pm #

      You’re welcome, buddy 🙂

  4. swapan September 5, 2016 at 9:08 pm #

    samsung galaxy on5 jio support yha not support

    • Narender Singh September 5, 2016 at 10:34 pm #

      Bhai LTE band hai On5 me. So Jio will work in it.

      • Khk September 29, 2016 at 4:00 pm #

        It will work in Redmi note 3?

        • Narender Singh September 29, 2016 at 6:28 pm #

          Yes, it works in the Note 3 🙂

  5. jyoti narula September 6, 2016 at 5:05 am #

    Is oppo f1 compatible with jio sim

    • Narender Singh September 6, 2016 at 9:37 am #

      Yes, it has the required LTE bands.

  6. Abhijit September 7, 2016 at 12:08 pm #

    I came to know that after activation of the Jio preview SIM in Samsung Galaxy J7 device, slot no. 1, no other SIM is recognised / accepted in that slot. Has the phone / slot been locked by Reliance Jio? Is there any way to unlock the phone / SIM slot?

    • Narender Singh September 7, 2016 at 12:18 pm #

      You mean no other Jio SIM or you’re not able to use any other operator’s SIM card? Jio does not lock your SIM slot in any such way.

  7. muni sekhar reddy September 8, 2016 at 8:17 am #

    Is Nokia Lumia 925(LTE) 4g based handset compatible with jio sim and jio services. Please reply to me. Thank u

    • Narender Singh September 8, 2016 at 9:09 am #

      The Lumia 925 has 4G bands, but it does not support VoLTE. So you will only be able to use data services and not make voice calls.
      Since Jio apps are not available on Windows, you will not be able to use other Jio services as well.

  8. jatta shankar singh September 9, 2016 at 2:19 pm #

    If I upgrade my Lumia 925 then it supported the reliance jio 4g sim

    • Narender Singh September 9, 2016 at 4:27 pm #

      VoLTE will most probably not work. You will be able to use the data connection only.

  9. SOUMEN GHOSH September 9, 2016 at 11:53 pm #

    Respectfully jio. No service jio my village. There are jio no network village. We are include jio family. We are include digital INDIA. MY ADRESS: VILL: TENTUL BERIA. PO: PURATAN GRAM. DIST: BIRBHUM.( WB) PIN: 731132. MOBILE: 09800935336/8906644604/8116529459 please contact my number.

    • Narender Singh September 10, 2016 at 12:49 am #

      Jio network is still being deployed and it will take them time to reach remote areas of the country 🙂

  10. vishwa September 10, 2016 at 10:48 pm #

    Is lumia 640 Xl lTE is supported for gio

    • Narender Singh September 11, 2016 at 7:51 pm #

      You will not be able to make Voice calls. You can use data services.

  11. jaytrivedi September 11, 2016 at 9:46 am #

    My jio mobile no. Is i am not abble to call any one when i try to voice call its said Outgoing call facilities cancle for my number call 199 for restore i try but i cannot make call to 199
    how can i restore outgoing calls facilities

    • Narender Singh September 11, 2016 at 7:49 pm #

      Are you able to use data services? Did you Tele verify the SIM for voice calls? Try calling 1977 again and doing the tele-verification.

      • Jaytrivedi September 11, 2016 at 11:17 pm #

        Yes i use data and i also Verify my number on 1977

  12. sreekar September 11, 2016 at 1:59 pm #

    will reliance will block the sim slot only for jio after jio preview offer ?

    • Narender Singh September 11, 2016 at 7:47 pm #

      No there isn’t any such block and Reliance cannot do that. This is just a hoax spread by some bad guys.

  13. Niraj September 11, 2016 at 10:38 pm #

    does it supports in redmi note 3…32gb

  14. Niraj September 11, 2016 at 10:43 pm #

    does reliance jio is able to provide services i village kawasa, akot , maharashtra …

  15. pankaj September 12, 2016 at 2:11 pm #

    Can I use jio in lenovo vibe k4 note ..

    • Narender Singh September 12, 2016 at 8:50 pm #

      Yes, it will work in K4 Note 🙂

  16. Raj September 13, 2016 at 8:21 pm #

    Bro nokia lumia 4g devices mei barcode niklega kya jio app se ???

    • Narender Singh September 13, 2016 at 9:11 pm #

      Bhai Jio apps Lumia k liye unhone banai hi nahi hai. So nahi nikal sakta.

  17. mayur September 15, 2016 at 6:46 pm #

    Hi my no is active yesterday… and i can use data services… but i can’t make a call… altough i’m unable to make the call on 1977 for televerification… will u pla help me

    • Narender Singh September 15, 2016 at 8:16 pm #

      What device are you using?

      • mayur September 16, 2016 at 1:13 am #

        Samsung j2

  18. Isha September 15, 2016 at 10:15 pm #

    I have just purchased oppo f1s phone and got a jio sim too.. The sim has been activated and calling service has been activated but internet is not working.. Wat to do

    • Narender Singh September 15, 2016 at 10:50 pm #

      What happens when you try to access data services? You see an error, a warning or anything?
      Also make sure that you have the correct access point selected under settings.

  19. Isha September 15, 2016 at 11:07 pm #

    It shows nothing.. Networks are full.. 4g icon is dere.. Everything is gud.. But m not able to access net.. Says no data connection.. And even in the second sim slot if i put my airtel 4g sim that too dnt wrk for accessing internet even after chnging in setting.. Is this the phone prblm?

    • Narender Singh September 15, 2016 at 11:35 pm #

      The phone must be fine. Only 1 SIM at a time can be used for data services and the setting should be possible in Settings> SIM cards.
      Can you confirm that you have turned on Mobile Data (in settings) and have correct access point set (in settings)? Usually just turning on Mobile Data should make it work because Access Point is auto configured in most of the cases.

      • Isha September 15, 2016 at 11:47 pm #

        I checked all of dis.. Its fine.. Anything else i can do? Does this phn even support jio sim? Like i came to know that jio sim is in testing Zone ryt now oppo phn? Is dat true?

        • Narender Singh September 16, 2016 at 11:13 am #

          Yes, if you’re able to make calls, the Jio SIM is certainly supported. There definitely is a setting issue which is unfortunately not so easy to detect without having the phone in hand.

  20. Nethaji September 16, 2016 at 1:47 pm #

    Jio 4G sim support to Infocus m350 device or not

  21. RANESH September 18, 2016 at 7:55 am #

    Jio 4g simwill support to infocus m350 device or not

  22. tss suresh September 19, 2016 at 7:12 pm #

    I have lava iris x8 ….can I use bio Sim

  23. Adnan September 19, 2016 at 7:28 pm #

    Bro is one plus three compatible for the jio sim

    • Narender Singh September 20, 2016 at 9:09 am #

      Yes, the device works fine with Jio. VoLTE is natively supported as well 🙂

  24. Kuldeep singh September 19, 2016 at 10:56 pm #

    I want help

    • Narender Singh September 20, 2016 at 1:53 am #

      What help do you need, Kuldeep?

  25. sandeep yadav September 20, 2016 at 7:19 pm #

    Is galaxy E7 is compatible for jio…….

    • sandeep yadav September 20, 2016 at 7:20 pm #

      I want reply soon….

      • Narender Singh September 20, 2016 at 11:07 pm #

        It should be supported, but VoLTE might not work.

  26. kaka September 21, 2016 at 9:51 am #

    what is the possible solution for jio compatibility on window 10 OS nokia lumia 730 dual sim phones

  27. Nilesh Shukla September 23, 2016 at 6:04 pm #

    sir , i wanted to know two things.
    1) i have generated jio bar code from sim 2 imei no.(using mobile data from sim 2) , can i use the jio sim in sim 1 slot ?
    2)when we enter the jio sim in the device , does it lock that sim slot and we cannot use another sim card in that sim slot or device ? or these things are just rumours ?
    please please reply
    thankyou ☺

    • Narender Singh September 23, 2016 at 11:12 pm #

      Hi Nilesh,
      1. I believe the IMEI of only the SIM1 slot is recorded when you generate the Barcode. Nevermind still, you should be able to use it in both slots upon successful activation.
      2. Just rumors. There is no such lock and you’ll be free to use any SIM card whenever you want.

      • nilesh shukla September 24, 2016 at 12:14 pm #

        Thankyou very much …. ☺

  28. sahil September 24, 2016 at 12:40 am #

    Hii Sahil here me jab bhi koi Number pe call karta hu tab yahi bolta hai ki is root ki sabhi line vyast hai ..what happen bro ?? I neec help

    • Narender Singh September 24, 2016 at 6:26 pm #

      This is an interconnect issue which you’ll face mostly while calling numbers from Airtel, Vodafone, and Idea. Apparently, Jio does not have enough interconnect ports to connect all the calls, so it will tell you that ‘All lines are busy.’
      You can just continue retrying, and the call will finally connect. Jio is in the process of sorting this out, though.

  29. Tushar September 27, 2016 at 12:24 pm #

    My Lumia 650 4 G supported is compatible for jio free sim

    • Narender Singh September 28, 2016 at 1:14 am #

      You cannot get the SIM with Lumia 650 as you will need a barcode, but if you have a SIM, you can use data services on the Lumia.

  30. Santa September 27, 2016 at 2:00 pm #

    Is Lumia 730 supported for jio

    • Narender Singh September 28, 2016 at 1:13 am #

      LUmia 735 only has 3G support. Jio SIm cannot work at all in this device.

  31. Utsav raj September 29, 2016 at 8:10 pm #

    Micromax canvas xpress q413 supports 4g or not??

  32. amit October 2, 2016 at 2:24 pm #

    I have got registered & generated the coupon but at the reliance store it shows redeemed coupon when entered by the store agent. what to do?

  33. jagraj singh November 3, 2016 at 9:17 pm #

    Can i use jio welcome offer in lava iris x8 3g mobile

    • Narender Singh November 4, 2016 at 9:57 am #

      No, Jio will not work in a 3G mobile.

  34. Rahul November 5, 2016 at 3:32 pm #

    I cant no data services and voice call

  35. Rahul November 6, 2016 at 7:40 am #

    Plz reply lumia 1520

  36. Milan November 28, 2016 at 10:03 pm #

    does it supports in lava iris x8

  37. grv December 1, 2016 at 2:05 am #

    No network bars showing for jio in Lumia 1320 . Plz suggest ?

  38. Gurjeet Singh December 9, 2016 at 7:36 am #

    I have lava iris x8 and lava x1 atom s ,pls tell me the way to use jio sim in these phones.

  39. sachin December 26, 2016 at 6:40 pm #

    I cant get data connection for jio on my lumia 925 at roaming .At roaming i can only get highest speed of 3g why

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