Easily Block Calls and SMS on Nokia Lumia (Amber Update Needed)

Nokia is continuously bringing new and improved features to its Lumia range of phones. The dedication of Nokia is so much that at a some point we feel that Nokia is doing a better job than Microsoft in supporting the platform. One of these great creations by Nokia is the ability to block calls and SMS from certain numbers. This feature comes in the form of an update to Extras and Info app and can be used by all the devices running Nokia Amber Update.

If your device was shipped with the Amber pre-installed (Lumia 625, 925 and 1020), or if you’ve already received the Amber updates (Most Lumia 920s have), you can follow the steps below to block calls and SMS from particular numbers.

Blocking Calls and SMS from Certain Numbers

Although its super simple and easy to use, still here are the steps which you can follow on your Nokia Lumia to block a number from Calling or Texting you.

  1. Tap on the Phone tile to open your recent calls.
  2. Long tap on the number from which you want to block Calls and SMS.
    Block a Number
  3. Tap on Block Number…
  4. Accept the confirmation and from then onwards, you won’t receive any calls or texts from that particular number.
  5. Follow the same steps to add any more numbers to the blocked list.

Removing Blocked Numbers, Logs and Deactivating Blocking

Once a number is blocked, its obvious that you will not be willing to let it stay in the blocked list forever. So here’s the solution for that.

  1. Swipe Right from Start Screen to reach All Apps
  2. Tap on Settings and locate Call + SMS Filter
  3. Here you can:
    1. Turn call blocking Off and On.
    2. Manage which numbers are blocked.
    3. Check the logs about How many call and SMS were blocked.
    4. Manage some Advanced settings like Notifications and block withheld numbers.
  4. You can also block calls from callers who are not showing their numbers i.e. using Private Numbers for calling.
Extras & info
Developer: Microsoft Mobile
Price: Free
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109 Responses to Easily Block Calls and SMS on Nokia Lumia (Amber Update Needed)

  1. jan June 18, 2014 at 3:23 pm #

    Same problem exist in my Lumia 620 ..If i restart my phone also i got the same reply “Something went wrong, please try again later or restart your phone”Help me plz…….

    • sameer March 9, 2015 at 11:27 pm #

      Same problem in my phone 630

  2. sana July 7, 2014 at 2:03 pm #

    sir plz tell me how to download call+sms filter

    • Narender Singh July 7, 2014 at 4:49 pm #

      Update your extras+info app by visiting by opening this link in your phone.

      • Linda Knowlton September 22, 2014 at 8:11 pm #

        Thank you, thank you, thank you for telling me how to block calls on my Lumina 822!!

        • Narender Singh September 23, 2014 at 11:04 am #

          You’re welcome, Linda. I hope this makes you more satisfied with your Lumia :)

      • Pat Smith March 6, 2015 at 1:46 pm #

        I deleted my caller history on my Nokia Lumia 625 phone. I am getting text messages I don’t want and I want to block the number. How can I block a number without the number on phone history? Can I manually enter the phone number and how?

  3. rechuj July 28, 2014 at 5:27 pm #

    sir my phone is lumia520 how to block unwanted calls

    • Narender Singh July 28, 2014 at 5:43 pm #

      Follow the article :)

  4. sahan August 4, 2014 at 10:09 pm #

    my phone is noika: i want to get a call from recent dial numbers. but recent call numbers view correctly. but i click the nuber in recent tab anda press call button ..auto added before country code and not workin call.. call going wron no

  5. tani August 20, 2014 at 4:04 pm #

    sir i have nokia lumia 710 how can i block unwanted calls and sms plz help me ….

    • Narender Singh August 21, 2014 at 11:03 am #

      It is not possible in Windows Phone 7.x

  6. meenu August 23, 2014 at 1:33 pm #

    Sir I want to block some calls and sms when I choose that filter calls option I got this reply there is some problem going on pls try again later or reset your phone
    . What can I do plz help

    • Narender Singh August 23, 2014 at 1:39 pm #

      Restart the phone and update it if an update is available. If that doesn’t work, probably reset is the way to go.

  7. janeen October 4, 2014 at 2:37 am #

    thank you…thank you, thank you…..for the simple to understand explanation of how to block calls on my lumia…I could not find the directions anywhere, and all I need to do is touch and hold the number for the menu to come up…imagine that….thank you again!

    • Narender Singh October 4, 2014 at 12:42 pm #

      You’re welcome, Janeen. Good to know that the writeup was helpful :) Enjoy your Lumia!

  8. Sarah October 6, 2014 at 6:08 am #

    Hi..please can you help me,,I am trying to block a number from phoning and texting me,,my phone is the Nokia lumia 160,,, regards sarah

    • Narender Singh October 6, 2014 at 12:10 pm #

      There’s no such Lumia 160. You probably meant Lumia 610 which is a WP7.8 smartphone, hence blocking calls on the same is not possible.

  9. stef December 5, 2014 at 3:58 am #

    Thank you. Invaluable help

  10. tosha December 5, 2014 at 8:12 pm #

    How do you block a number from nokia lumia 520?

    • Narender Singh December 6, 2014 at 10:29 am #

      If you have updated the app, just tap and hold on a number in the call history and choose Block :)

  11. Aayush December 24, 2014 at 1:58 am #

    Sir plz tell me that how to record my call

    • Narender Singh December 24, 2014 at 11:59 pm #

      Recording calls is not possible on Windows Phone 8 as Mic is muted for all 3rd party apps.

  12. misliz December 31, 2014 at 12:22 am #

    I have blocked the number but each time I go to call & sms filter I find messages sent by that number. How can I Permanently block a contact so I don’t receive ANY messages?

    • Narender Singh December 31, 2014 at 12:53 am #

      Nops. They will still be logged in the Call+SMS hub and there is no way (yet) to get past that.

  13. Natasha Kennedy January 4, 2015 at 8:50 pm #

    I have a Nokia Lumia 720 how do I block my number when making a call?

    • Narender Singh January 4, 2015 at 10:30 pm #

      What do you mean? :/ Why do you wanna block a number while making a call? Anyways, not possible.

  14. phiwo February 2, 2015 at 12:39 pm #

    morning, please help I have a 625 Lumia I would like to please find out how do i block a number and sms’s.

    thank you

    • Narender Singh February 2, 2015 at 5:37 pm #

      Have you tried following the guide? I’ll help you from where you’re facing the issue.

  15. anjali ojha February 18, 2015 at 3:55 pm #

    My phn is lumia 610 how can I block a no.

    • Narender Singh February 18, 2015 at 4:13 pm #

      Not possible on the Windows Phone 7.x devices.

  16. Ajith Kumar February 23, 2015 at 12:21 pm #

    My phone Lumia 535. How to block call+sms from the contacts rather than from recent calls. is it possible to block number from contact list

    • Narender Singh February 24, 2015 at 3:37 pm #

      That can’t be done, unfortunately.

  17. slucian March 1, 2015 at 5:24 am #

    I have the Nokia Lumia 520. I have followed the article but still not seeing the call➕ SMS filter. Help? Tried the other option that asked to install some app but I get lost after it says go to Nokia list and click on accessories

  18. HARISH March 2, 2015 at 4:01 pm #

    MY PHONE IS LUMIA 535 while I tried to block number there was a message that ‘Something went wrong’ That didn’t work, though it’s not clear why. Try it again.
    Please rectiy

  19. Tanoy March 12, 2015 at 5:07 pm #

    I have Lumia 610. On my Nokia Lumia 610 I am not able to get any call from particularly two numbers. From any other numbers except those two numbers I am getting calls and I can even call at those numbers.

    • Narender Singh March 12, 2015 at 5:17 pm #

      Lumia with Windows Phone 7.x does not have any such feature, so most possibly it is the network issue. Maybe your provider has blocked those numbers?
      Can you try putting the SIm to a different phone and see if you are able to dial them then?

  20. akoth aphlyne March 16, 2015 at 9:20 am #

    Hi,I have Lumia 520 but each time I block a number it block, but when the number call still appears to my phone and yet I have not unblock it.plix I need help.

  21. yogendra April 18, 2015 at 9:52 pm #

    some problam in my lumia 535 whatsapp are not working error message are display on screen they number are blocked in my mobile.
    that problam as soled..

  22. Carlos April 24, 2015 at 3:50 am #

    I have a Nokia 520 and after downloading the app the message is always the same “Something went wrong, please try again later or restart your phone”

    It seams that I’m not the only one with the same problem…

    Any suggestions?


    • Narender Singh April 24, 2015 at 3:27 pm #

      You probably need to reset the phone to factory state as there is no other known solution to the issue.

  23. RashikaNatarajan May 7, 2015 at 12:10 pm #

    sir, i am using Nokia Lumia 635, when I try to block a number I get some notification like “that didn’t work, though it’s not clear why.try it later”. sir please kindly tell me the solution for this problem. And yes I already downloaded Extra+info app, and my phone is updated too. But still I have the issue.

    • Narender Singh May 7, 2015 at 8:44 pm #

      You probably need to hard reset your phone :(

  24. RashikaNatarajan May 7, 2015 at 10:39 pm #

    tq sir….but any other options?

  25. Trevor May 8, 2015 at 11:15 am #

    I find it silly because I want to completely block someone but they still can send me a message which is left in the block section so how do I stop them completely from sending messages? It is their and you can read it which I don’t want to.

  26. Nirmala July 7, 2015 at 12:33 pm #

    How to look/read the messages/sms which received in blocked numbers

  27. Cynthia Abiola July 16, 2015 at 1:55 am #

    Please help me. Im using lumia 710 I have been trying to login with my windows ID under settings each time I try they say there was a problem I need an activation code to finish the setup I should call customer care and I don’t even no how to contact them. I just want to login so I can be able to download whatsapp and Facebook apps in that there market or is there a way Or a link i can download whatsapp on my phone? Other from windows store??

    • Narender Singh July 16, 2015 at 9:01 am #

      Does it ask for a Windows Activation code or a code generated by the authenticator because you have 2-step verification enabled? For Windows activation, you need to contact Microsoft Support here.

  28. Winnie July 22, 2015 at 8:21 pm #

    my call + Sms filter has failed twice before now and each time I did a factory reset. Right now only the sms filter from Number I blocked is working, while I still receive calls from people I blocked. Do I have to keep doing a hard reset! People advised I should download Sysapp Pusher, Extras + info, which I have all installed and still the filter is not working properly.
    Kindly advice on the next to do.

  29. Maritz September 23, 2015 at 7:29 pm #

    Spammers have become wise to this number blocking and redered it useless.

    Spam companies have become wise to number blocking and now use ranged numbers.
    So the first spam sms you get will be the originating number plus a 1 tagged onto the end of the number, then 2 for the next, then 3 for the next and so on, thereby negating “number blocking”

    Sure nokia inovation can send an update that will allow us to block number ranges, thereby making this feature valuable again !

  30. swati November 15, 2015 at 4:12 pm #

    Sir, is it possible to block unwanted calls on nokia lumia 800

    • Narender Singh November 21, 2015 at 5:45 pm #

      No. Sorry it is not possible on WP8.

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