Nokia

New Software Update 14.0.4 Available for New Nokia Asha

Back at MWC, Nokia announced a new update for the new Nokia Asha series of devices (Asha 501, 502, 503; etc) and just as promised, the update has landed and is already being pushed to users throughout the globe. This update introduces the new Nokia Asha Software Platform 1.4 which brings some nice goodies to the phone operation and stability as well as a set of new APIs for the developers to create better apps. The final firmware version on the phone (after update) should be 14.0.4 or higher (depending on your region and device).

New features in ASP 1.4 (FW 14.0.4)

  • Voice guided self-portrait and panorama mode to take much better pictures.
  • Microsoft OneDrive integration to automatically store your photos and other data to the cloud.
  • Nokia Mix Radio will be available in select locations for all the devices, except Nokia 230.
  • Birthday reminders show up directly in the Fastlane.
  • Parental Controls added to restrict the phone users from accessing sites and apps that they shouldn’t. Can be enabled from Settings
  • Improved Power Save mode to make the battery last longer.
  • Smart Dual SIM functionality for the Dual SIM phones.
  • Contacts groups to classify your contacts for combined texting.
  • Wallpaper for homescreen.
  • Theme API.

Supported Devices

The 14.0.4 update will be available to all the devices running new Nokia Asha Software Platform via FOTA. Eligible devices are: Nokia Asha 500, Asha 501, Asha 502, Asha 503 and Nokia Asha 230. Both single and dual SIM variants of said devices are eligible for the update.

How to Update?

To update the phone software, follow these steps:

  1. Open Settings
  2. Scroll down to Phone Update
  3. Tap on Check for Updates. If you can’t see this text, just turn the Check via Mobile Data knob to off and again turn it on. This will force an update check.
  4. When new update is detected, tap on Update to start downloading the update.
  5. Wait along while the update is being downloaded. I’d recommend using WiFi to download the update as it is both quicker and ensures the files are downloaded properly.

Alternatively, you can also follow our previous tutorial to update using your PC.

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395 Comments

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  • Sir i have update my Nokia asha 501 to v 14.0.6 & after update my nokia browser was unable to search anything a error ouccer creating a secure connection and after some time it say can’t load this page at tha movement or iam using wifi connection please help me what to do……….

  • main kareeb 2 saal se apne nokia 500 ka purana wala softwere khoj raha hun friends pls mujhe 8090674565 no pe phone kar ke bata do wo softwere best tha.

  • I lost my ovi store when i backup my phone.i tried to install ovi store from many site but it didn’t work and i tried to download games from play.mob but it doesn’t work.please reply.

  • I did a factory reset on my nokia 501, my software version is 14.0.4, but then, i cant download whatsapp nd the internet browser isn’t launching. Infact all the internet related follow come app aren’t launching bt an opera i installed is working. Kindly assist me

  • pls,kindly assist me….
    my Nokia Asha 501 is not booting…
    it on but,did not boot to d menu screen…
    what can i do pls?
    pls,reply me on facebook…
    Taiwo Ayokunle

  • Hi. I cant share photos to my Facebook account because i cant log in my email to the “Accounts” to directly upload. What should i do? I can’t also watch videos in Youtube using Wifi. Thanks

    • I don’t think it will work. Since the platform is abandoned, newer Facebook APIs will never be made use of it and will hardly work with older APIs.

  • I want update my nokia 501 dual sim but say your phone is up to date after update button klik say your valided certificate

  • Problem downloading whatsapp after l reset my Nokia Asha 501. Help me what should l du??

  • Pls if i download games with my Nokia Asha501and installed it, it will not play, in fact all my downloaded games can’t play… Pls what ill i do

  • my nokia asha 501…not support facebook messenger.and any other application not support…why not plz help mee…mobile-8455062126

      • Yes it does, Surya 🙂 But not to the same extent as it happens in Android or iOS. You cannot make WhatsApp calls and one thing more, WhatsApp decided that they will discontinue support for Nokia Asha by the end of 2016.

        • My gallery, music player, and video player not working after servicing
          what should i do ???

  • Do Nokia asha 501 really supports whatsapp messenger..?? I have trouble in running the whatsapp messenger that i had indtalled from the nokia store….Please give me a solution

  • Sir, could i install and run whatsapp messenger on my Nokia asha 501 (old version )….. after updating my software to 14.0.4 version…..??

  • The copmany microsoft whatsapp is not supporting in my phone but why i do please me any solution to run my whatapp.

  • Sir i downloaded nokia software recovery tool by ucbrowser, but still i can’t reset my phone software, pls explain how to reset it

  • sir.,when i am open browser in nokia asha 500 ,it will shown as cannt load this page at the moment.chech dat the date and time are corrct in settings.but my date and time settings are correct.what ca i do sir?

  • My Nokia asha 500 won’t install Apps, Nokia tunes and every app that came with the 4ne is gone. Except for default app like contacts etc…
    Can you please help with what to do ASAP

      • nokia asha agar certificates cancel karwa chuka then why again rummer ke 2017 se nokia asha ko fir se certified kardiya hy software install karne per whatsapp use karsakte hain, am using nokia asha 502 model ish main sirf whatsapp issue hy fb mast chalra…whatsapp to fb ka hi ek software hy na toh fir aise kaise??? kindly suggest to use whats app

  • Sam if you didn’t make any backup you can’t get your files being in the first position. Backup in Nokia 503 means a backup copy of Contacts from the phone memory,Calendar and notes,Messages,User files from the phone memory,Settings and bookmarks. It doesn’t create a backup copy of the files in your memory card.

  • I did a reset to my nokia asha 501 without doing a backup and i discovered that my settings gallery music player video player and the contact list were all gone except some apps …plss help me ….

  • Sir? my nokia 501 was updated into 502 but my phone does not able to install apps, set home and lock screen.. how can fix it? its been a half year since i got this problem.

  • Dear,Nokia and Microsoft
    My Photo simple is Nokia Asha 230 doesn’t work with WhatsApp,Twitter,All app,etc again.
    Why can’t validate the certificate in Whatsapp? 🙁

  • Sir,My current version of asha 501 is 14.0.4
    since i got to know 14.0.x is the latest update.it isn’t still available. whn i tap on the update it shows ‘cant validate the certificate continue any way.
    What to do now. Got bored wid this older version nothing new…
    Plz suggest..:(

  • My phone i hav deleted certificate use in mistake and i download whatsapp and put number after tell me to download certificate use but i download tell that has installed in phone

  • sir my Nokia Sha 500 is not installing any software, i can just download the files, files r not being installed, wat should i do, i have lost everything from my mobile, ovi store, play store, browsers, nothing exists in my phone now…

  • Sir i couldn’t down load games and app in other source besides opera mobile store in my nokia asha 501..how can i download from other source plz help me..

  • Nokia-asha 500Dual Sim open system nokia-asha software platform 14.0..4 (os) phone IMEI 1:358355051845762 New software android ?

  • My nokia 503 has deleted all its software programs after a factory restoration. it is failing to download applications like whatsapp. what should i do?

    • A part of the memory is used by the internal system as well. So you don’t get what is mentioned there. Also, as temporary files will grow over time, the free storage would tend to shrink.

  • My Nokia Asha 501 has not updated up to now. I t lost Nokia store not long ago and has not updated the software from the 1.1.1 to either 11.1.1 or 14.1.1.

    Please help me. What can I do?

  • im deleted my certificits so i cant access my whatsapp and other applications,please help me and reply quickly as possible

  • My whatsaap is mot working for three months, and whenever I try to connect it a message appears indicates that “can’t find this app.make sure your memory card is in place or reinstall the app. Though memory is in place and can not update it as well? Please someone help me out.

  • when i am trying to open whatsapp app in nokia asha 501 it says that ” COULD NOT CONNECT TO THE SERVER: ERROR 65555 IN SOCKET::OPEN

    can you please help to overcome this problem?

  • I update the nokia asha 501 software version to 14.0.4..
    But Problem After Updating, when i am going to connect internet and any apps related internet it says warning that please check the internet connection, even it is connected well..

    can you please tell the reason.. why..?

  • Hmm. Excuse, sir/madam: narender, can you give me a specify list or somekind of book or FAQ[GUIDE] for this device…. Eq: how to update it properly, what kind of possible apps can be install in this product, more INFO and etc…

    PS..
    Thk U in advance.

  • when trying to upgrade to Opera Mini, I get a message that my phone is up to date but I cannot access google

  • my wifi on my asha 503 doesnt work! how could reset this one? i try to reset my phone so many times but still it doesn’t work!

  • Dear Sir,

    I have a nokia c5-03 which has becom faulty.
    and I hav also taken a back up of the same.

    My question is can we restore the back up of C5-03 to Nokia ASHA 502?

    Pleaser reply. I want to restore my contacts.

    Regards
    Madan Singth.N

  • How can use viber in my nokia 503.there is no setup viber & line is old software. we can not talk with other through use line.

  • With my asha 503 i a can’t sign in to twitter. It keeps saying WiFi or mobile data is off. In short, I’ve never signed in to twitter through my nokia asha 503 since i got it

  • How to get back the Twitter App on my Nokia Asha 501?
    Also, wanted to know the reason Why am I nOt able to save my contents on cloud? Need help.

  • My nokia 503 have problem when i sign in for twitter n email it say there is no wifi or mobile data connection please check your settings when i check them they are in right position but some apps have opened without any problem

  • My nokia asha has been changed to operamini internet network by itself;this application is so much slow,is it possible to change to the original internet network?
    If so,assist me please!

  • Don’t download the apps , don’t open the play store this mobile is not satisfied
    in this day camper the another this mobile not helpful.

  • My nokia store app,one drive app,many app doesn’t work due nokia mail doesn’t exit.what to do please reply

    • Windows is only available for Windows Phone devices. You cannot upgrade an Asha phone to Windows or Android.

      • hello sir iam not able to update my nokia asha 501 i have turn on wifi and i have first turn off and turn it on again but it is not working it doesn’t show a software update please help once i have reset my phone is that the problem any software update is not showing

  • In my nokia asha 501 mobile any app couldn’t update nor the phone update when i was open nokia store then open opera kru to kya kru aaj bahut pchtawa hota h ki nokia phone liya hu koi meri help kro plzz

  • Sir my Nokia express browser changed in opera mini.How i fix it back up Nokia express.Please help me.

  • Using asha 230 updated with opera.now youtube video can’t play.displays ‘not supported’ when trying to play video

  • mi nokia asha 500 dual sim dejó de reproducir videos,,, solo trabajó nien dos dias despues de adquirilo la semana pasada.. no se que hacer…si puedes ayudarme estaré muy agradecido

  • I have nokia asha 502 mobile nd i am trying to reinstall whatsup but it showing errors like certificate is unrecognized entity nd 65550 error socket open

  • My phone Nokia ashia 503 it is hiden other important programme including setting so i can’t set please i need your help to fix that please

  • how can we watch youtube video from opera mini browser and even can’t download viber, instagram and can’t make call through messenger.

    • Simply download opera mini browser in your mobile and start using youtube.
      You tube is blocked in default browser but not in new downloaded seprate opera mini app.

      • estaba bien con los vídeos, de un momento no corren los videos solo imagenes..la semana pasada adquirí nokia asha 500 dual sim. no se como volver a ver videos…puedes ayudarme,,muchas gracias

  • I m using xpress browse. I had saved earlier xpress browser in my memory card. I had moved xpress browser from hidden system files two month before. It is working very well. I had also moved other apps to memory card nd deleted demo games.

  • Operamini browser is Not good as default browser in nokia asha 501. I want Xpress browser back.

  • Ny Nokia asha 230 nokia internet not working,what’s app server not found,….mobile not updated…..please give me some suggestion…how to solve this problem…..plz plz….

  • I so h hate this opera browser and i want back Nokia express browser , with the opera, i cant access my gmails ,twitter and many other apps and the games are covering 90% of the opera stores please some of us are too old for such games am just regretting why i bought a Nokia phone opera browser the WORST browser i have ever seen

    • You should try UC Browser if it is of any help. Blame Microsoft for everything that is happening.

  • My nokia express browser changed into opera mini? how I fix that became Nokia express browser again? honestly, my browsing was limited because of that. Can you give me solution?

  • I think the latest update of asha RM902 14.0.6 was out.
    U hope u guys explain whats the differents..

    I just found out..
    Account app.. cant login to one drive and twitter right now

    • My Nokia asha501 update software is incomplete installation..please help me.How to again update my phone.

    • No updates are coming for the old Asha phones. The teams have already been kicked, so don’t keep your hopes 🙂

  • I cannot download anything from my mobile…..all the system has been deleted….even the apps,wallpapers,ringtones that was there before has been all deleted…please help me…..

  • I can not open Nokia store with my Asha 503. Wifi is on and my Samsung grand is able to use the wifi but my asha 503 says please check your internet connection and try again.

  • i use Lumia Software Recovery Tool 5.0.6 to downgrade my asha 501 software from 14.0.6 to 11.1.1 and i brick my phone! what can i do now?

    • You need to flash the exact firmware which was running on your device and only then it will wake up. Asha phones cannot be downgraded by any means.

  • hi, i am so interested in updating my nokia asha 501(dual sim) but if i am going to tap the phone update, nothing happen even though i follow the instruction and i am connected to a WI-FI?what should i do?
    please help me..
    the product code of my phone is 059T266 ; and the type is RM-902
    ..hope you can update me ASAP..
    I’ll wyt 4 ur feedback

    ty

  • Hi.. In Nokia Asha 305. I downloaded software 2months back & many apps hv got deleted.. Again wn I tried 2download the software.. Its showin no new software update available.. 😐 so wt2do? Plz help..

  • #Haiii Friends My Nokia Asha 501,this phone what’s up,facebook messenger,Nokia browser,it is noy open error certificate error ,How…For any apps Not open,PlZ Help me…!!

  • i visit Microsoft Care center many times but i didn,t get any suitable information from there please tell me what to do

    • Just turn on your WiFi receiver and choose from the available WiFi connections, enter the password and you’re good to go 🙂

  • My wifi connection is not working properly , if a network is saved , every time i have to be connect the network , it will not automatically connect when my wifi is on .

    • WiFi is not possible via an update because it is a hardware component, not software that can be installed like that. Taking screenshots is also not possible however it does work for WhatsApp via some hit and trial method.

  • As Nokia Asha Belongs to Smart Phone then Call recording features should be there.Basic Phone supports Call Recording Facility so as we are moving towards new feature then how we will forget the old features.

    • Asha series are basically feature phones only, just a bit smarter. That’s not it though as even Nokia Lumia smartphones do not support call recording.

  • Hi Narendra,
    Please tell me this updated version have Call Recording Facility Or Not.If Yes Then Let me know the procedure.

  • Hello,
    I have tried at least 3 times to upgrade/recover software of my asha 503, using Nokia Software Recovery Tool 1.5.0. Every time the Tool is able to identify the model. All the information displayed looks correct. Also the tool had no problem in downloading the phone software. But installation always fails. The error code is 0x84210027. What I have observed is installation is shown as 10%, at this time phone gets disconnected from PC, indicated by USB disconnect sound and later again gets detected by USB. I can hear that USB discoonect and USB discovery sound during software installation. After this auto USB disconnect/connect (or USB removal and add sound) action, Tool reports the error and software does not get updated. I guess only Microsoft Mobile can answer this phenomenon.

    • Exactly. As you said, this is something Microsoft Mobiles should know.
      However, if you wanna try, Nokia Care Suite should be able to do it well 🙂

  • Hi, in my nokia asha501 when i touch the phone update ,then nothing happens. Though there is wifi connection .what should i do, please tell me.

  • Sir,
    I Have Nokia Asha 501 Dual Sim But Sir In Phone Nothing So Like some App Music player ,Camera,File Manager,Dial Pad ,Contacts ,And Many More So sir I Requist Yu to Reply Me What I Have To do To Solve This Problem..Indrajeet singh.

  • Software installation has failed. Error code is 0x84210027. Model Asha 503, Nokia Software Recovery tool 1.4.3. Recovery tool recognised the Asha 503 as

    Name 503, type RM-922 product code 059V6R4 Software version V 14.0.4

    So no luck! 🙁

  • Hello, after updating to 14.0.4 version of the SW, nokia xpress browser is not functioning in Asha 503. Any idea?
    Even After 5 mins, noting appears on the screen other than same blue screen with globe. Any idea?

    • The update seems to have caused some damage to the browser’s files. Rest your phone’s firmware using the recovery tool 🙂

      • I really did not understand your suggestion, “Rest your phone’s firmware using the recovery tool”?
        Where to find the recovery tool? I did not do any backup action. What do you mean by “Reset your phone’s firmware”?

  • hi. after the update, all the default files (lockscreen & homescreen images, tones,games) are lost. now my phone’s homescreen is pitch black. what do i do with this?

    • WiFi is a hardware component. It cannot be installed like that. So it is a No for your question.

  • my phone is nokia asha 501.

    when i am download some apps in ….bt its does not download ..its seen you need to space in your memory card in 1.1 MB like that ..but i have 4 GB memory card ..and in 2.4GB space are there……….

    so please help me…………

  • Will nokia asha 230 have wifi after updateing it with the latest software? Please reply!

    • It does nothing for now. Its purpose was to choose default apps, but that can’t be done 🙂

    • Unfortunately, that’s the latest software version available for your Asha 503 🙁
      Try visiting a Nokia Care Center if they are able to change the product code and flash a newer firmware.

  • My Nokia Asha 503 does not find update 14.0.4 yet

    Hi , I am not a new Nokia user and I never had to deal with such a thing. I just heard about the 14.0.4 sw update and that it is avalaible but when I connect to Wi-Fi it cannot find it. And when I go to Settings-Phone Update… I touch search for latest update but nothing. It says it is up to date(version 12). So what is the problem. I have also tried with nokia suite but there is only old version [12]…… Help me out

    ( I have time , date & country set correctly … I bought it from nokia priority feb 2014 , india …)

  • After this 14.0.4 updates, phone is now much slower than before, using different apps is too much tough as whole phone hangs and only option left after that is to restart it. today it even shown me a screen displaying an instruction for closing apps as phone memory got low. this makes me crazy may I know whats Nokia’s next move to handle all this??

  • i wanted to download the newest software versio 14.0.4 but unfortunately i can’t check for its updates, my friend had already got this newest versio..can you help me out to update my phone?

  • My nokia asha 501 since i update the software versio 11.1.1 cant access some web service eg i can’t download music and video right now what can i do to be able to do that again

  • Viber has not come yet to Nokia Asha 501 although it was expected to come in the end of April. When will Viber come to this Nokia Asha 501?

  • Hey bro,How cn i hide personal images and videos in GALLERY and VIDEOS respectively??..m using asha 502 dual sim……….plz respnd to my quesn..i hv askd once bt no reply yet 4m u..

  • I installed the latest version of asha os platform, and then reseted the phone in hope, it will function more smoothly.
    But something went wrong, and even the basic features (calling, contacts, messaging [setting even]) are missing, its really hectic to use the device. I visited the nearest nokia care, but they said they don’t have the latest software yet, so they can’t help.
    Really having no idea. What you think ? What should I do !
    Can you help !?

    • Unfortunately, the latest software is not available yet as full flash files, so the care centre can’t help.
      Nothing that can be done to make things better, except for waiting for the flash files.

          • i used to have 1.1 but when i upgraded my phone, i forgot to create a back up file. :'(

            i want to downgrade but i can’t. so i was hoping you have a backup. without personal stuffs of course.

            or may be you know where i can get one?

            • Downgrading is impossible on the Asha phones. Once you take the update, you need to keep it. The phone does not allow you to shoose what gets backed up, so finding a backup file without personal data is going to be a super hard task.
              BTW, why do you even want to downgrade?

  • Hi just want to now about my Nokia asha 501 handset like if my battery comes to 80 or 85 percent down and if i try to charge in a day two or three times will it effect my battery”” Or else in this case what shall i do ??????? to keep my battery save.

  • hi am using nokia asha 501 FOR LAST 2 weeks after updation of 14.0.4 software i am facing battery and whats app problem how to i get rid of this 14.0.4 software how can i bring my mobile to previous version,,,, please help ASAP…

    • There’s no way to go to a previous firmware version. In short, Asha phones cannot be downgraded except without a change of the main board.
      So you have no way to go there. Try re-flashing your phone to see if the issue was with the FOTA update.

  • After update i have been unable to install any application after download them help me on this please…REGARDS!!

  • After Updating 14.0.4 software sucessfully in Nokia asha 501 on my 2g network my whatsapp gets hang and battery gets drain soon please help it a 1 week new handset

  • After Updating 14.0.4 software in nokia asha 501 my whats app gets hang and battery gets drain very soon

  • Even I got the App killer screen.. I’m still trying to find a way to bring it back somehow.

    Plus, can someone please tell me How do i get birthday notifications of my Facebook friends on the Fastlane.?

    Apart from these, the Same problems exist.. No Mixradio, Whatsapp freezes in between, Speaker sound has decreased, etc.

    P.S Nokia, Please get Copy/Paste, Equalizer, Pdf Reader on Asha.

  • i like the update but the vibration of the back key of nokia asha 502 is not a great idea to save more our battery even if the has a power saving. pls help us to turn it off or maybe update again if possible. we need more battery life.

  • Hi,

    I updates my Asha 501 with 14.0.4

    It has these bugs –

    – on every restart music volume becomes 60%.
    – on clicking on tile in music player, it does not play song from play list. it keeps playing same song.
    – speaker loudness is decreased.

    Please fix these bugs.

  • I have one wrecked problem after updated my Asha 503 to 14.0.4… My phone is not getting charged when it is ON, I need to switch it off to put charge.. Pls anybody help me on this….

    • Ah? That’s pretty strange. Does it really not charge or there is no charging indicator?
      Probably vising Nokia Care is the correct way to go.

      • Yes Bro, Its neither showing any indication nor charging… if phone switched off means it showing charging indication and charging well…

  • Well this is a major Update!
    1. Cloud Backup of pics
    2. Enhanced Security (child Mode)
    3. Push Notifications are working fine (tested with Line/ Whatsapp)- bug is quashed! i hope so:D

    Got a screen of Low memory Once with option to kill apps (task killer)- did anyone come across?

    Still testing 😉

      • Whatsapp push notifications working fine as ever!
        What is smart Dual SIM functionality? please share more details

        • Not the notifications, but people claim that the app sometimes does not open and shows a white screen.
          I am not sure about Smart Dual SIM as there is no official explanation. But it should be something like the dual active nature of the SIM cards. While busy on one SIM , the calls on other should be diverted to first. Again, that’s just my guess. Not sure.

  • when i updated my asha 502, the size of update was 7.8 something, it was not of 10 mb as shown above in the image…., i have one drive, mix radio, panoroma,..n some changes in setting menu…..but where is viber, vine, hike etc…..still its showing not supported for the device….

    • The update size differs from device to device. As about those apps, they were not part of the update. If ever they become available, you’ll be able to download them from the store.

  • when i done the update of 14.0.4 for my asha 502 it starts vibration of the back button. and it does n’t stop even if the sys sounds and screen sounds and vibration off. any solution…pl tell the sol.

    • when i done the update of 14.0.4 for my asha 502 it starts vibration of the back button. and it does n’t stop even if the sys sounds and screen sounds and vibration off. any solution…pl tell the sol.

  • since my update, yesterday, I could no longer brows or checm my mail again, please what do I do to open web on my phone???

  • when i done the update of 14.0.4 for my asha 503 it starts vibration of the capacitive button. and it does n’t stop even if the sys sounds and screen sounds and vibration off. any solution….

  • hey please where is skype, viber apps – i updated 14.0.4 for 501 dual sim – onedrive is superb – camera modes is good, please where is skype!

  • How dou enable Microsoft OneDrive integration to automatically store your photos and other data to the cloud.

    • Hehe.. As i keep on saying, its life cycle finished. We won’t get any more updates for 3xx series. Lets see though.

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