Operators

Block Your Reliance Jio Number if You’ve Lost your Phone or SIM

Reliance Jio offers a one-click option to suspend services on a SIM card. This is helpful to prevent misuse in case the phone is lost. The good thing about the feature is that the SIM card can also be resumed (unblocked) when needed. So, if you lose your phone, then you can block your Jio SIM card. Now, if you are lucky enough to get your phone back, you can simply activate the SIM again. It’s that simple. No need to visit the Jio store or calling up the helpline.

Block/Unlock Jio SIM Card at Jio Website

The Jio SIM card can be easily blocked (suspended) using the Jio My Account portal. Do note that a Jio username and password is required to access the My Account section. So, if you have never created a Jio ID, this will not work for you.

  1. Open the Reliance Jio website at www.myjio.com and click on the Sign In button.
  2. Enter the Email ID and the password associated with your Jio Account to sign into your Jio account.
    Jio.com My Account Sign in to
    Login to your Jio Account
  3. Click or tap on the blue colored Settings icon (cog wheel).
    Jio Account Settings to Suspend Resume Service
  4. Now click on Suspend and Resume to expand the section.
  5. Choose a reason why you want to suspend the service. The available options are – SIM Damaged & SIM/Device Lost.
    Suspend Block Jio SIM Service
  6. Finally, click on the SUSPEND button to submit your suspension/blocking request.

You will receive a popup providing you the reference number for your request. The message is of the following format – Your request to suspend service has been submitted successfully with reference number: XXXXXX.

To Resume (Unblock) Your Jio Service

  1. Follow steps 1 through 4 as you followed in suspending your service.
  2. Click on the blue colored RESUME button.

Resume (Unblock) Jio SIM Service

Your service will be resumed momentarily. You can then insert the SIM card in your 4G smartphone to start using your number again.

Block/Unblock Jio SIM by Calling the Jio Helpline/Chat

If you have never created a Jio account, then you will not be able to block the number from Jio’s website. So, in this case, you can have your number blocked by calling the Jio helpline. Alternatively, you can also use the chat service within the MyJio app to connect with a live assistant from Reliance Jio.

Reliance Jio Helpline – 1800-889-9999

Just like the website, the helpline can also temporarily block your number. It can then be reactivated (unblocked) by calling the helpline again.

29 Comments

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  • I have lost my mobile phone with jio sim card, no.-7002245169. I tried many times to replace my sim card number at jio center in Bongaigaon,Assam but failed. So ,now I request you to block my jio sim card. Thanking you

  • Hello,
    Greetings,

    I have lost my Jio sim, I have tried calling on Jio customer care, however, calls are not getting connected, If it is connecting, IVR is always giving plans option, there is no option wherein I can connect to Jio customer care would request kindly block my number – 8839150372

    If my request is not taken by you, Then I have to take necessary action on it.

    Thanks & Regards

    anoop saxena

  • I have lost my phone along with Airtel sim card no 7017504088 to-day 7/1/2019 in samtime 13 hrs at jaipur station.I want to have my sim blocked so as to minimise the possibility of future mishaps.

  • I want to block my Lost Jio Sim….but i have forgotten my alternative mobile number, fathers name and e mail Id….please suggest

  • Hello,
    Greetings,

    I have lost my Jio sim, I have tried calling on Jio customer care, however, calls are not getting connected, If it is connecting, IVR is always giving plans option, there is no option wherein I can connect to Jio customer care would request kindly block my number – 7021149626.

    If my request is not taken by you, Then I have to take necessary action on it.

    Thanks & Regards
    Amit Gautam

  • I called 18008899999, but options are coming only about tariff plans and recharge details.
    so please block my number 6301170337. thank you.

  • Your kind attention is invited to our jio number ***removed*** lost today .
    Kindly block the number and oblige to ud

  • hello i is Bhag singh & my phone was lost with jio SIM no 7018361757 last two days so i want to block my mobile .l have called jio helpline no, 18008899999 many times but no response.

    So its my humble request to please block the above mentioned no. asap.

    Contact No. 98051 58381

  • Hi I am pratibha, my phone was lost with jio SIM no 9265978570 so please block my mobile .l call 18008899999 but no response

      • Mr. Singh as per your mentioned number of Jio support there is nothing to related link for sim block request only have plan and unblock option are available and i have seen in the chat “Danny Abraham” already been explained 1800-889-9999 it’s not proper.
        why you against advice for same number.
        who are you?
        Are you a Jio employ?
        If yes what is your employ code and from which state you are?

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